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Apple At-Home Advisor...

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JoseyCrow

macrumors member
May 16, 2013
47
0
Brand Spankin New Here! Hiya's!

Everyone on here has just been amazing is sharing! I have read this thread for probably 15 hrs. gathering information and I really am grateful for so many's contributions.

I was doing my normal application canvass yesterday and came across Kelly and applied thinking I was just going to be submitting a resume and a possible assessment with no idea that it would lead straight into a voice question/answer session. I was SO nervous! I am hoping they take that into consideration?

I am 48 yo and have worked at a Fortune 500 Co. from the age of 18 - 31 in administrative capacity sales and service for industrial boiling/cooling package treatments. I have been a successful tax pro the past 14 years where the majority was while I was married. I have however had gigs where I was an Executive Sales Administrator for a Software Co. selling software/hardware packages to major mfg's and distributors, have worked temporary gigs at Call Centers and, actually my 1st job out of HS was selling Commodore 64's lol ...

I have always admired Steve Jobs and Apple but have never been able to afford one. single. product :( I won an iPod once and gave it to my step-daughter at the time. I would really REALLY love to own a Mac since I have managed to go through 5, count them 5 other laptops in the course of 4 years. They're basically disposable to me! Going through all of those, I have MANY hours of self-diagnosis and call center experience ! lol

So, my questions are, how much centered experience do you think they are looking for? Has anyone else gone through the ap/assessment/digital voice question/answer scenario? If so, how long did it take for someone to get back to you after you submitted that? And my age, do you think that would be a deterrent?

I am very healthy, self-driven and motivated and I already manage an 8 acre farm by myself and I heat with wood during the winter! Everything is so physical, that's why I simply LOVE the concept of this position. With the pay as it is set through Apple, I would be loyal til the day I died. I wouldn't care how ticked a customer is/was! Shoot! I have been through it all myself !!! lol ...
 
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JoseyCrow

macrumors member
May 16, 2013
47
0
Tax Topics

I noticed some banter about taxes and thought I might be able to help. Next season will be my 15th season in tax preparation.

IRS requires individuals to hold onto their returns for 3 years because they can audit you back 3 years. But here's the kicker, should they find something questionable and prove that something was inaccurate on your return in those 3 years, they can audit you back to the 1st time you ever filed.

This is one reason I have always advised my clients to keep them ALL. Another reason, is that most tax franchises only keep your records for 3 years as well and when something like this needs to be proven such as employment, you will be hard pressed in replacing the documents you reported on a particular year's return to prove anything... employment, income, property sales, etc. and therefore finding yourself in the sole hands of the IRS. Not the greatest place to be finding yourself.

I usually keep all my check stubs from employers as well, at least for the 3 year period. Audits take up to 3 years to come around and if the employer was dodgy in any matter, you have the stubs to back it up. Just good business sense.
 
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iCaramba

macrumors member
Apr 24, 2013
41
0
Strax said:
The IRS gets copies of your W-2s through the SSA directly from your employer. You aren't legally required to hold on to them, it's just a good idea.

Sorry Jed, you have no clue what you're talking about here. Although if you think you do, feel free to provide links to the statutes you think apply.
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Another thing most people aren't aware of is being able to obtain copies of all those W2 directly from the SSA. It's literally just a simple form.
 
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MacAnna83

macrumors newbie
May 13, 2013
2
0
MSERBANTEZ said:
I had one phone interview then recieved an email to go to my local Kelly office to fill out my I9, I then only awaited the background check. I got a call from onboarding about a week later offering me the position. My original training class was April 29th. But I declined the position. I have them a call back and let them know I was interested about three days ago and she told me I would be scheduled for the June 10th class. The next day the onboarding team called me to offer me the position again and I accepted. Now there's nothing left to do but wait.

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I'm a tier one advisor, my training start date is June 10th.
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Did you sign a background check agreement on the online boarding process as well as when you went into Kelly to fill out your I9? Just wondering because I did. How long did it take after you after signing for the background check before you were offered the position?
 
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MSERBANTEZ

macrumors newbie
May 14, 2013
18
0
Anna1Cat said:
Did you sign a background check agreement on the online boarding process as well as when you went into Kelly to fill out your I9? Just wondering because I did. How long did it take after you after signing for the background check before you were offered the position?
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Yes I signed it online and at the Kelly office. And it was about a week or so. Someone from onboarding called and formally offered me the position.
 
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FakeJohnDoe

macrumors newbie
May 16, 2013
9
0
New to the forums, highly interested in this position...

I applied last week, received a call today, and set up my 2nd interview for next week, I'm pretty stoked! Thanks for all of the information you all have provided about what to expect and what is expected!

Also, my start date, if hired, is July 1st.:D
 
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EggyP

macrumors newbie
May 5, 2013
12
0
Birmingham, AL
phone line

MSERBANTEZ said:
Does the landline have to be used for work purposes only? Or can it also be for personal use?
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ONLY for work purposes. I was told by the interviewer that it just has to be a basic no frills line (no voicemail, forwarding, call waiting). Apparently, Apple uses a sort of switchboard to route the calls to your landline. I was told that the phone would not even work outside of business use.
 
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Courtney3208

macrumors newbie
May 14, 2013
9
0
Strax said:
You only do one interview when you go through Kelly. I'm going to have to call them in the morning and see if I can get in there to do my I-9 before I leave town Friday morning because the writing is clearly on the wall since I had my third interview on Monday and never got a BGC request. I can only assume I'll be getting the "Thanks for playing" email tomorrow morning.

Oh well, at least I'll still have a job.
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That's the way I feel. Still haven't heard either way since she said it would be after Friday anyway, but the fact that I had 3 interviews and didn't get the bgc email either that I should just stick with the job at Kelly. It seems to be going pretty good...a lot of info, but who knows what will happen with Apple.
 
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Macnme123

macrumors newbie
Apr 24, 2013
23
0
I have a question now that I have the job. What exactly is going to be on the test in training? Is it just general ios knowledge or customer service situations? I dont know if there is anything I should brush up on or just wait and go over everything in training?
 
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BrandonR22

macrumors regular
Apr 4, 2013
136
0
EggyP said:
ONLY for work purposes. I was told by the interviewer that it just has to be a basic no frills line (no voicemail, forwarding, call waiting). Apparently, Apple uses a sort of switchboard to route the calls to your landline. I was told that the phone would not even work outside of business use.
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I haven't heard anything about that. Recently, I recevied my equipment. And never heard that.
 
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iCaramba

macrumors member
Apr 24, 2013
41
0
Macnme123 said:
I have a question now that I have the job. What exactly is going to be on the test in training? Is it just general ios knowledge or customer service situations? I dont know if there is anything I should brush up on or just wait and go over everything in training?
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I was told by my last interviewer that everything we need to know will be covered in training but, and I quote, "it never hurts to be familiar with iOS." I mean for all intents and purposes, you're a customer service rep. so your most important role will be customer care. But you were hired because you demonstrated a balance of both that and tech knowledge. I've been brushing up on Apple products and their specs and common tech as well as trying to focus on soft skills in every day interactions.

-----------

Question for employees that have already started:

On our first day, what's the procedure? Are the tools I need already installed on the machine? Will we have to call into a line like the paperwork session? How do we begin working is what I'm asking, I guess. And will this be covered during our welcome call, etc.
 
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JoseyCrow

macrumors member
May 16, 2013
47
0
FakeJohnDoe said:
New to the forums, highly interested in this position...

I applied last week, received a call today, and set up my 2nd interview for next week, I'm pretty stoked! Thanks for all of the information you all have provided about what to expect and what is expected!

Also, my start date, if hired, is July 1st.:D
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I agree and congratulations to you!!! I was doing my normal canvass of applications Monday and Wednesday and applied with Kelly thinking I was only submitting a resume when the next thing I know, I receive an email to complete an assessment, not necessarily abnormal, but, then, went straight to a digital phone question/answer session! I have to tell you, I was caught off guard and nervous as could be! ... Hopefully, they take this into account?

Has anyone else been directed through these steps? If so, how long did it take for someone to get back to you ? I'm also confused about the amount of tech vs. customer service experience. I prepared taxes throughout the majority of a marriage and worked temporary services and other odd and end jobs during off season because it was our lifestyle that I took care of his kids and the house. I have been an Executive Sales Administrator for Hard and Software sales and service in the past, I have also managed to meltdown 5 laptops in the last 4 years that has entailed alot of self-diagnosis, etc. Does anyone have a solid idea of what Apple is looking for? I worked for Ashland Chemical for 13 years as well and I have to say, I was proud to represent and be a part of such a wonderful company. They truly cared about their employees and I haven't been able to find such an example or opportunity since, until now. Working for and representing Apple would be amazing and I couldn't be prouder.

Is there someone I could send chocolates to or something ? lol Anyone have addresses ? I am not above bribery lol j/k ... kinda ;)
 
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MSERBANTEZ

macrumors newbie
May 14, 2013
18
0
For anyone accepting this job through Kelly what does your Internet Max out at? My top speed is 5mbps. I was told Kelly requires 7mbps and apple requires 2mbps. I would hate to decline the job again. Someone please help!
 
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pellesar

macrumors newbie
May 17, 2013
1
0
MSERBANTEZ said:
For anyone accepting this job through Kelly what does your Internet Max out at? My top speed is 5mbps. I was told Kelly requires 7mbps and apple requires 2mbps. I would hate to decline the job again. Someone please help!
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Seems normal if you're paying around $30.00 or less for internet but if you're paying anywhere near $30.00 or more your internet seems to be rather slow. I'm topping out at 27.86mbps download and 5.29mbps upload.
 
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jrfan

macrumors newbie
Apr 23, 2013
13
0
Kelly

I was told by my recruiter there was no chance of ever working for Apple directly. Is this true it is kinda making me not want the position. plus with Kelly its full time and not part time like Apple
 
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