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Apple At-Home Advisor...
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LOL... Sure they will.
What you'll have going out of training is a basic tool set. It takes some time on the phones before you really know what you're doing.
Hello
Hello! I have been lurking here for quite some time now. I lurked and used this forum to help gain a job at Apple. I have now been employed for a couple of months in iOS. I still come back and look over the post. The information I gained through this forum was very beneficial. I do have to say, in hindsight, that to be successful in this job is having the ability to research and find answers. If you ask questions that have been answered, over and over, in this forum then you may not like this job.
I have enjoyed AngryGerbil and his replies and his answers about the specific job. Thank You AngryGerbil!
I too was in IT for many years. This is not the most technical job but it does require some troubleshooting ability. It also requires helping people and if people frustrate you.. maybe you want to look elsewhere.
And AppleGrandma.. how is the first week so far??
Hello! I have been lurking here for quite some time now. I lurked and used this forum to help gain a job at Apple. I have now been employed for a couple of months in iOS. I still come back and look over the post. The information I gained through this forum was very beneficial. I do have to say, in hindsight, that to be successful in this job is having the ability to research and find answers. If you ask questions that have been answered, over and over, in this forum then you may not like this job.
I have enjoyed AngryGerbil and his replies and his answers about the specific job. Thank You AngryGerbil!
I too was in IT for many years. This is not the most technical job but it does require some troubleshooting ability. It also requires helping people and if people frustrate you.. maybe you want to look elsewhere.
And AppleGrandma.. how is the first week so far??
hey man, did they provide ios employees with a developer account to experience ios 7 beta? I have a friend that downloaded it on his and I was going to, but if we will get it, ill wait.
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Hello everyone! I'm so sorry to bother you all. I was just wondering if anyone is using AT&T's U-Verse? I want to upgrade to switch from my exisiting high-speed internet and home phone service and sign up for U-Verse. If anyone can help, I really thank you so much for your time and your patience.
Hello everyone! I'm so sorry to bother you all. I was just wondering if anyone is using AT&T's U-Verse? I want to upgrade to switch from my exisiting high-speed internet and home phone service and sign up for U-Verse. If anyone can help, I really thank you so much for your time and your patience.
You have to sign up for your own developer account... And no, we're not going to get much hands on with 7 prior to its release.
I'm referring to myself here and not to you, so I want to be clear, but my translation of this statement is - To be successful in this job is having the ability to Google the answers to questions as you stall and ask the customer a few different forms of that same question, since your initial training was rather unimpressive.
Way too much time spent talking about how to relate to people, when we were all ostensibly hired for our people skills, and not nearly enough time spent on the well-known glitches and other crap that come standard with the iPhone/iTunes/iCloud world.
Fortunately, it only took me a couple of weeks to figure out that Google was way better at providing answers (sometimes through discussions on this site) than anything Apple ever gave me, with a few specific exceptions. Once I am caught off guard and stumble my way through an issue, I know the answer for next time, but it's rather obnoxious that nobody who developed the training curriculum thought I should know the answer beforehand.
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In other words... this. Especially the LOL part.
Outside of iCloud issues I found the KB to be practically useless. Petabytes of data with a non-intuitive search engine. I may not be the sharpest knife in the drawer but I do have pretty decent google skills and I had a very difficult time finding practical answers in the knowledgebase. At Tier 2 I've found that I must follow specific guidelines available only in the KB but at Tier 1 I ended up using Google 95% of the time.
And like college, training does not prepare you for real world scenarios. You stumble through and learn from experience.
I too find the KB's difficult to navigate. You gain a lot of info from training but as AngryGerbil says.. it is like college you gain a lot of info but not a lot of practical. The meat of it is learn as you go and take good notes for the next time you get the call. I actually love what I am doing.. tho frustrating at times..
I am finding this to be true over and over again on just about any technical question I have. Maybe 5-10% of the time the first Google result will be the actual manufacturer's support site, but the rest of the time the answer will be on metafilter, howardforums, reddit, macrumors, or any of about forty other tech advice forums. Maybe it's just a testament to how fast and comprehensive Google is.
Along this topic, since calls and their resolutions are compiled in a database, I assume somebody at AHA mgmt has put together an easy-to-use list of the top fifty or so customer questions and their resolutions, right? And that that customer feedback is used to continually tweak and optimize apple.com/support?
Right? Right?
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Have you applied more than once and/or different city?
Hi All... I applied in mid July and have yet to receive a phone call or a 'thanks but no thanks' email
I spent hours in this thread researching prior to applying. I have seen comments about applying for the position in other cities and/or using a different email address.
Has anyone tried this? I'm beginning to think my cover letter and resume is lost in the abyss
Also, I stated I wanted to work PT but would like to change that to FT. Unfortunately, it doesn't appear I can change that portion of my profile...?
Thanks much!
Hi All... I applied in mid July and have yet to receive a phone call or a 'thanks but no thanks' email
I spent hours in this thread researching prior to applying. I have seen comments about applying for the position in other cities and/or using a different email address. Has anyone tried this? I'm beginning to think my cover letter and resume is lost in the abyss
Also, I stated I wanted to work PT but would like to change that to FT. Unfortunately, it doesn't appear I can change that portion of my profile...?
Thanks much!
Hi All... I applied in mid July and have yet to receive a phone call or a 'thanks but no thanks' email
Has anyone tried this? I'm beginning to think my cover letter and resume is lost in the abyss
Also, I stated I wanted to work PT but would like to change that to FT. Unfortunately, it doesn't appear I can change that portion of my profile...?
Thanks much!
I'm in the same boat, but I applied three days ago. No email, no calls. I did shoot off applications to 4 cities. Two close and two far to cast a larger net. If it doesn't pan out I will be making a new new profile and reapplying.
I wouldn't worry too much. I applied in early July, and just got a call about a week ago. I had given up on them, but it just goes to show you that you could get a call the same day, or even a month later. I actually applied to a part-time position, but said I was available for full-time, so maybe that's why it took longer, but I think it's truly just luck of the draw.
I'm so nervous about not getting a call back from Apple. I know plenty about the phones, but as far as computers go, I am hopeless. I started learning about basics on them though, but it still freaks me out that they might not hire me due to my lack of knowledge in that area. I have heard that the training they provide is top notch, but I'd rather be more prepared. Any advise as to where to go to learn about computers without the confusing explanation my IT friends try to give me?
I'm almost out of training. I'm going to miss the good times I've had but can't wait to get into the thick of it. I had to revisit this thread after having read it so much prior to getting the job. I had so much fun reading each and every one of AngryGerbils posts. You are awesome my friend. Also I second the whole KB issue. It utterly blows searching for articles on there. Google FTW!
Am I to understand that you have now jumped to the ranks of Senior Advisor?
Congrats wow that was quick followed by HAHA you're in for life. LOL. But
seriously, congrats man.
I don't know about anyone else, but I can say that my TL is amazing and I couldn't ask for better.
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