I had to go through Verizon too. Hopefully their trade in process won't be too crappy.apple store app wasn't even live until maybe 8:04am EST and then it crashed at the end of the order process repeatedly. I panicked and bailed on Pacific Blue 12pro and tried Graphite back up plan but even that wouldnt work. By that point Verizon website had been live for several minutes so I thought I was doomed but I was able to get the blue pro for 10/23 through vzw successfully! Panic over!