I called UPS and they were no help. I just ended up requesting a pick up at the UPS Store, still shows 11/13/2020 on the confirmation page so I'll just bite the bullet and pick it up at the UPS Store on 11/13/2020. Plus, with this new reward system I get 50 points each every time I make a request for a UPS Store and with after 500 points I can redeem a gift card. Sounds like an incentive haha. I do have one for in-store pick up so I'm not worried about it. Since I'm a My Choice Premium member, it's free for to request a hold for pick up.