I placed an order on the apple store app and picked the monthly payment plan while selecting "NO" on trade in to allow me to take advantage of the AT&T special offer; however, there's nothing in my confirmation email about trading in through AT&T.
I called AT&T support and they told me to cancel my order with apple and place it with AT&T to get the $800 promo and that the trade in had to be selected at the same time of the order. This is in direct conflict to what I see on apple's site so I'm skeptical.
Can anyone help clarify how the promo trade in process is supposed to work for orders placed through apple?
If you had ordered through AT&T then you did have to select trade-in, but not through Apple. Apple's website specifies that as long as you select "no" to trade-in, and meet the other criteria, you will qualify. The terms say they will send you more info about the trade-in after order is confirmed. I'm still waiting on that follow-up info but I'm sure it'll come. We will have 30 days once the phone is activated to trade it in either via mail or in store.
Disregard the AT&T employee's statement - they only know their own process. This is the first year Apple has been able to process carrier promos so it makes sense that they don't know about it.