Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

posguy99

macrumors 68020
Nov 3, 2004
2,284
1,531
Just received the following email.. anyone ever receive this? I tried chatting with Apple with no luck.

We’re having trouble processing your order.
Order Number:
Ordered On October 16, 2020
To help resolve this issue, contact your wireless carrier. In the meantime, we’ll attempt to process your order over the next 4 days and, if we’re still unsuccessful, your order will be canceled.
As opposed to talking to your carrier like the message says? Makes sense.
 

dmacrye

macrumors regular
Nov 20, 2016
209
281
Los Angeles
I got my UPS tracking by searching my phone # as reference. 7:28pm origin scan.

Keep in mind the UPS scan times are local time (time in ZhengZhou, China).
[automerge]1602948969[/automerge]
If I call my carrier, they’re going to have no idea what this is about. I need more details from Apple first.
The carrier is probably not letting Apple add the phone to your account.
 

julit0

macrumors demi-god
Apr 19, 2010
6,128
23,981
Torrance, CA
What did you use as reference?
BDB0F7B6-538D-424C-8D7C-5228BD96D1E2.jpeg 604003E9-8031-4ADE-99EF-2C77043D99DA.jpeg
 

iPlaid

macrumors member
Sep 12, 2010
68
70
Looking at the charges on my credit card this morning, it appears Apple charged me $60.20 plus tax for the MagSafe charger. (Edit: should've been $35 military/veteran)

Anyone else experience that?

Edit to update: Figured it out. I bought 3 accessories; the MagSafe Charger ($35.00) and the 20W Power Block ($17.10) for the iPhone and a USB-C to headphone jack ($8.10) for the iPad. Apple made separate charges for the latter two, and then charged me for all 3 instead of just the MagSafe. Maybe the two separate pending orders will go away.
 
Last edited:

anthonymoody

macrumors 68040
Aug 8, 2002
3,116
1,210
PSA: Decided just now to get the 12 Pro rather than the 12 mini (coming from an 11 Pro Max and thought the down-size to the mini would be too much) and found the exact color and storage I wanted available at multiple stores near me for pick up on Oct. 23. I looked at different colors and capacities and they too were available for pickup. I know people have mixed feelings about going to a store during Covid, but for those who really want a phone on 10/23, they're there to be had.
 
  • Like
Reactions: iPlaid

dyfine

macrumors 6502
Jul 10, 2008
256
145
I posted this already in the iUP thread, but this seems to be where all the action is. Hoping someone has some words of advice for us. Ordered 2 12 Pro 128 Pacific Blue when ordering window opened, delivery dates Nov 3-6 and Nov 6-13. Trying to order 2 more, same specs in graphite and silver.

My issue:

Trying to use iUP for the 3rd time this year. 4 phones in our household, 2 originally ordered under my Apple ID, 2 under my husband’s. Preapproved for all 4 earlier this week.

Yesterday, when ordering went live I was able to order the 2 under my ID without difficulty, but we are still unable to order the 2 on my husband’s ID. We select the preapproved phone, get to the “place order” screen, payment window pups up, prompted to save payment info, hit save. Arrow spins once and payment page remains. Apple support has been no help. Does anyone have any suggestions?

We have also tried this on a different phone with the same error, so it seems tied to the Apple ID. There also doesn’t seem to be anywhere to cancel the preapproval to start over. Just stuck in a loop on the payment screen...
Try starting it over one he website and not the app? Ignore the preapprovals you already did. Maybe that will work! Sometimes the carrier systems/databases screw things up. I also noticed that the app and web flows were different so while I got an error on the app, things went fine on the web. The prepare for preaporoval was only on the app so maybe that’s what’s throwing your error.
 

Jimpilot

macrumors 68000
Sep 11, 2014
1,547
1,281
No
So I notice on UPS choice a package coming from Zhengzhou, CN with a delivery date of Wednesday. Only other thing I ordered was a case which is coming on FEDEX. Could this be the phone? I’ve never had it show up this soon. I assume UPS will hold until Friday but interesting it’s moving this soon. My conformation email was dated 1 min after ordering opened, so maybe
 
Just checked UPS! Nothing is showing up. Have u all checked via reference number??? It’s like there’s only a few people with the tracking number being shown up.
[automerge]1602949833[/automerge]
So I notice on UPS choice a package coming from Zhengzhou, CN with a delivery date of Wednesday. Only other thing I ordered was a case which is coming on FEDEX. Could this be the phone? I’ve never had it show up this soon. I assume UPS will hold until Friday but interesting it’s moving this soon. My conformation email was dated 1 min after ordering opened, so maybe
It will most likely change to Friday. UPS will update it.
 

Jimpilot

macrumors 68000
Sep 11, 2014
1,547
1,281
No
Just checked UPS! Nothing is showing up. Have u all checked via reference number??? It’s like there’s only a few people with the tracking number being shown up.
[automerge]1602949833[/automerge]

It will most likely change to Friday. UPS will update it.

yes understand that. But normally I don’t even start to check via phone number until Monday or Tuesday and then it’s a search. Today it was there, no search.
 

wheathin

macrumors member
Jun 23, 2010
55
61
Atlanta, GA
I just read a thread about that in iPhone accessories. A lot of people ordered black and it switched to brown, and others the opposite. Apple messed up somehow.

Thanks for that update, I’ll check out that other thread too. Last night I chatted with an Apple Support agent. He assured me it showed as Black in his system and it was likely a glitch. This morning it shows Black again however the ship date has moved from Nov 3 - 10 to now show as shipping Nov 25 - Dec 3. This is the delivery time frame as if I ordered the Black wallet now and not 7 minutes after the Apple store opened yesterday.
 
  • Like
Reactions: decypher44

Glideslope

macrumors G3
Dec 7, 2007
8,324
5,787
The Adirondacks.
You are going to give nightmares to a lot of people here ;-)

It's not going to be like they stated. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave lower-cost shipments at your door with no signature required.

iPhones are above the dollar amount to simply be left on the doorstep. I believe the amount is still fairly high to leave it, as my Series 6 AW didn't require a signature. It was an Aluminum 44mm with a Sport Loop. My Series 4 Aluminum 44mm required a signature.

I simply can't see Apple letting UPS leave a $1,000 phone on the front porch without the verbal confirmation by the driver from a distance. Sure hope I'm wrong.
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,352
763
Lehigh valley PA
Who is excited for the November 6 pre-orders.

This is the post for it since the other one is packed.


1. Model your ordering

2. Configuration meaning (Carrier ,Color ,Storage,size )

3 Your preorder you made etc.
 
  • Like
Reactions: CarolG

Jimpilot

macrumors 68000
Sep 11, 2014
1,547
1,281
No
anyway I’m going to fantasize that UPS screws up and it comes early. I seem to remember they hold them in Louisville until Thursday so it can’t happen. But hey I can dream.
 

KVNSG84

macrumors member
Oct 13, 2020
49
45
How to track UPS REFERENCES TRACKING with order fromT Mobile ? Anyone remember ?

Sorry was little of topic ...
 

jercompton

macrumors 6502
Sep 16, 2016
300
204
So you ordered 2 phones just so you could look at them and decide what color you want?? Wow! SMH. That’s what the store is for or pictures.

There are people who won’t get phones next week and have to wait weeks because people do this.
Oh no, I’m giving the other one to my sister lol. It was just up to me what color I wanted haha
 

jercompton

macrumors 6502
Sep 16, 2016
300
204
Do you guys think the pacific blue camera color will look ugly with a lot of cases? I know graphite can pretty much blend in with anything.

Thoughts?
 

DianaMR

macrumors 65816
Sep 12, 2016
1,050
1,882
Is apple still giving away one year free Apple TV plus when you purchase a new iPhone?

Season 2 of the morning show is starting soon, don’t want to pay $7.99 to watch it.

I got an email the other day that said they were extending last year’s until February if you already had a freebie.
 
  • Like
Reactions: CarolG and LFC2020
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.