Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Shadowbech

macrumors G3
Oct 18, 2011
9,038
5,894
Talking to UPS support through twitter and they are telling me the reason I cannot select the customer center is due to the device not being in the US yet. But then they also said that may not be the cause for it. Long story short, they have no idea. I guess I'll try to set it when the phone is in country.
Interesting. I was able to request a hold for pick up at my local CC right after I got my tracking and when it was still in China. Doesn't hurt to try on Thursday. Or you can phone them too. I've heard some people were able to do it that way.
 
  • Like
Reactions: yashz

Christian3

macrumors member
Sep 21, 2016
51
12
Are any of you who are doing in store pickup for the 21st able to track your devices through UPS by Phone number or Order number? I have three XS Max's for pickup at 8-8:30 and cannot get tracking for any of them.
 

iApplereviews

macrumors 68020
Jun 3, 2016
2,249
1,817
Virginis
Talking to UPS support through twitter and they are telling me the reason I cannot select the customer center is due to the device not being in the US yet. But then they also said that may not be the cause for it. Long story short, they have no idea. I guess I'll try to set it when the phone is in country.
Is it showing hold for pickup at all? I had to scroll a bit to find the CC the rest where just UPS stores or places that they would hold items for pickup.
 

Clingpeach

macrumors 6502
Sep 19, 2014
316
436
Ordered about 10 minutes after pre-orders opened on 9/14 - gotta love setting an alarm for 3am est and then waiting 15 minutes for pre order to open shame on me though because I should have learned from the 7+.

iPhone XS Max, 256 g, Gold - forgot if I ordered AT&T full price or SIM Unlocked. It’s so weird that I can’t see it on my order page...

I’m in the 11:57/2:10 ZhengZhou group as well. I’m getting anxious now that my phone isn’t in the group that shipped earlier today; I’m hoping it’s a UPS lag for me - I do remember my 7+ going to Korea before heading out to the US, so we’ll see how tracking goes later on.

exactly the same as you...and yes i set my alarm for 2.58am on the East coast
 
  • Like
Reactions: Thenicknology

Shadowbech

macrumors G3
Oct 18, 2011
9,038
5,894
Are any of you who are doing in store pickup for the 21st able to track your devices through UPS by Phone number or Order number? I have three XS Max's for pickup at 8-8:30 and cannot get tracking for any of them.
Typically you won't get tracking for any of the in-store pick up. What happens is that Apple will ship batches over to your Apple Store and pull those 3 from that inventory and to be given out to you in store on pick up day. Last year when I did the in-store pick up for the 8 Plus (iUP), I never got tracking for the in-store pick up and I got an e-mail from them it's ready for pick up.

I have one picking up this Friday for the XS Max (iUP) as well, I do see that tax charge on my credit card so it's been processed, now just waiting for Friday to come for that.
 
  • Like
Reactions: BruinPharmD

Christian3

macrumors member
Sep 21, 2016
51
12
Typically you won't get tracking for any of the in-store pick up. What happens is that Apple will ship batches over to your Apple Store and pull those 3 from that inventory and to be given out to you in store on pick up day. Last year when I did the in-store pick up for the 8 Plus (iUP), I never got tracking for the in-store pick up and I got an e-mail from them it's ready for pick up.

I have one picking up this Friday for the XS Max (iUP) as well, I do see that tax charge on my credit card so it's been processed, now just waiting for Friday to come for that.
Got it. This is my 2nd year doing IUP and couldn't remember if I ever saw tracking on my X last year. Thank You!
[doublepost=1537277617][/doublepost]
No you won't see tracking because the iPhone is being shipped to Apple not you directly.
Appreciate the clarification!
 

iApplereviews

macrumors 68020
Jun 3, 2016
2,249
1,817
Virginis
So this if for my case I ordered from Apple. The trailer was late then it left and came back minutes later? I'm confused.
 

Attachments

  • Screen Shot 2018-09-18 at 9.34.59 AM.png
    Screen Shot 2018-09-18 at 9.34.59 AM.png
    94.7 KB · Views: 138

alextripp

macrumors regular
Sep 22, 2012
148
100
I can select the CC or UPS store for pickup and mine isn't in the US. Once it's gotten an Import Scan you usually get more options though and if you are a MyChoice Premium member or pay the extra $ can also select a 2 hour delivery window.
Forgot this was an option. Might try to pay the extra $ for it. Have an appointment in the afternoon and they always show up in the afternoon :(
 

careen

macrumors newbie
Sep 14, 2018
26
22
Finally have tracking! Just says "shipping label created."

I'm looking to change delivery to a CC but the one near me doesn't appear as an option on the list. Even when I manually enter the address of the CC in the location to search for locations nearby. I mean, I can wait a little until the actual tracking starts, and maybe that'll change it... but did anyone have more luck finding a way for the CC to show up?
 

d_ganggreen

macrumors regular
Sep 15, 2015
181
119
Nowhere-somewhere-everywhere
For those using phone number to find tracking what format are you using?
I ordered through the app on iPhone 2 min after opening, XS 64GB Space Grey 21st delivery on Apple. Still shows preparing to ship and nothing in UPS.
 

UserJalen

macrumors 6502
Sep 14, 2017
381
168
Indianapolis, Indiana
Forgot this was an option. Might try to pay the extra $ for it. Have an appointment in the afternoon and they always show up in the afternoon :(
I don’t think you can have it held on something that “is by the end of the day delivery.” Try emailing or calling them and having them to hold it. That’s what I did!
 

iApplereviews

macrumors 68020
Jun 3, 2016
2,249
1,817
Virginis
Finally have tracking! Just says "shipping label created."

I'm looking to change delivery to a CC but the one near me doesn't appear as an option on the list. Even when I manually enter the address of the CC in the location to search for locations nearby. I mean, I can wait a little until the actual tracking starts, and maybe that'll change it... but did anyone have more luck finding a way for the CC to show up?
Wait until tracking starts then try. All the info may not be in the system yet.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.