Apple has until Dec 12th to respond
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Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.
- Thread starter Six0Four
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Apple has until Dec 12th to respond
If the police do not contact Apple before the 12th your going to lose because they would not have been given any evidence that the macbooks were not delivered.
Ya I have emailed the cops and it's been real hard. They are pretty busy working some pretty bad streets though, 4 days on 4 days off. I feel like this would help though. I hope they did.
This too yes. They don't have any. I also feel like the Police would have more luck communicating with my bank or Visa. I'm sure they make the process much easier than Apple.
Wow, that’s a crazy mess. Hopefully you get the credit card company to do a chargeback. That’s really the only hope people have when a company tries to defraud them. I’m honestly shocked that your local police are doing anything to help you.
If your local news station isn’t interested, you could try social media but that’s hit or miss.
I’ve seen a news story stories where people were buying products from Apple and they were never delivered. This seems to be a problem with the courier services Apple is using. The problem is a big corporation like Apple doesn’t have any interest to fix this because it’s not a very common problem. Once it becomes more common then it gets them negative publicity and they could be hit with a class action lawsuit. I suspect it’s not happening that much.
Ya the lady at Uber I spoke to even said these thefts happen. How could they not. Maybe too much temptation for some Uber eats drivers that make so little.
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Why has the credit card company not reversed the charge? It would have asked for a chargeback on day-1.
They have. But Apple have a time period in which to contest it.
Ya exactly. Just leaving it alone. Won't be contacting Apple anymore.
Just sold my 16" MacBook Pro M1. In the process of selling all my Apple stuff.
The one thing that could have kept Apple in good favor is the day you rang them to inform them of the theft. What the Apple person should have done is taken down your details, basically your name and address, the order number and the explanation of the theft. The Apple person should have then said 'Here is your reference number. You need to give the police this number and this contact number. We will be unable to process your theft complaint until we get official confirmation from the police that they are looking into the theft.' Quick, simple and easy. But instead they made it complicated.
Whilst we have been dissing Apple through all of this, we do need to stand back and reflect for a minute that everyone has to be accountable meaning everyone in the chain has to cover themselves in case something goes wrong because Apple will want to know why they have lost money. This is why I can understand if Apple are sticking to their policy/procedure of waiting for law enforcement to contact them because they are able to move forward with the theft complaint without it because someone higher up at Apple will be scrutinizing what is going on. I know this is only $2,500 which is a lot to you but remember Apple deal with tens of thousands of $$$ even hundreds of thousands of $$$ possibly everyday/month and if someone on the lower chain does not follow company procedure/policy properly, Apple could loose to the tune of tens of thousands of $$$ every month.
Apple could have most certainly handled your theft complaint much much better but I can understand why Apple are being the way they are being. Does it make it right? certainly not.
It's starting to look like Apple won't admit ou change anything to keep face but at the same time let the charge back go because they know they would loose in court.
I have to say I don't really agree with this. As soon as I told Apple what happened they sent me an automated email within 24 hrs saying the investigation is done and I get no money back or replacement laptops. Then I have to spend hours on the phone speaking to a dozen people to finally 3 weeks later be told the proper way the police need to contact them. Then to have to email the CEO just to get someone to take me somewhat serious to then have them treating me like a criminal.
I've been buying Apple products for years and they know this and this is how I'm treated. How would they treat someone buying their first MacBook who ran into this issue?
When I referred to Apple as 'understanding the way they are being', that was specifically in reference to Apple saying they have not spoken to the police which I believe two Apple support people said to you is the way Apple do things and of which is something I have been talking about in my most recent posts, about the police needing to contact Apple. That is where my post was coming from. My post was not absolving Apple of their treatment towards you, hence why i said in my post Apple could have handled your theft complaint much much better.
Oh ya I understand. Just wish when I called in first I would have been told here is the online portal for police, have them contact us and we'll sort it out. Instead they made it sound like while they have made their decision and closed the investigation in 24hrs I was free to go through my own channels and ask the police for help separately.
Apple should never consider a product delivered until they have proof.
If we take a step back and consider this, Apple hasn't got a leg to stand on. Compounding that issue at every stage, as they have done, only highlights their failing.
Let's face it, any sane person reading this thread has a diminished view of Apple as a result.
I for one will NEVER order from them directly again. I know a retailer here who has far stronger customer service than Apple. This thread has already cost them far more than the cost of the laptop.
Small update. Called the bank and was told Apple disputed the claim back on Nov 29 apparently. Bank will email me with the next steps and details but they don't know when since they have a back log. They confirmed visa will make the final decision. Not looking good. But at the end of the day I am going to go to a paper or blog about my story getting absolutely shafted by Apple.
From my understanding, since Apple disputed the claim he only gets the cash if Visa rules in his favor.
I know there's the old cliché saying that police have more important things to do and they don't deal with stolen stuff, but I wonder if you could get the police to also contact Uber. They have a portal for law enforcement requests. Again, the driver is only a suspect - we don't know if they're the ones that stole the MacBooks or if they were misdelivered. Uber should be able to give the police the driver's information and then the they can investigate them or do a search warrant. (Here's Uber's transparency report if you're interested.)
Another thought... You know the serial numbers of the MacBooks from the invoice. The police could potentially request from Apple the IP addresses of where those Macs are being used and track them down (using the form I mentioned in an earlier post). Even if the Uber driver did steal them and sold them to some unsuspecting buyer, the police can still seize the MacBooks if they have enough evidence that they were stolen/sold through criminal activity.
Another thought... You know the serial numbers of the MacBooks from the invoice. The police could potentially request from Apple the IP addresses of where those Macs are being used and track them down (using the form I mentioned in an earlier post). Even if the Uber driver did steal them and sold them to some unsuspecting buyer, the police can still seize the MacBooks if they have enough evidence that they were stolen/sold through criminal activity.
Hey thanks and while while yes this all makes sense on paper it's hard to get the police to put it into action. They haven't replied to me in weeks.
At the beginning I wasn't sure if the driver stole them or misdelivered them but now knowing he didn't enter my building at the time of delivery even though his GPS shows he was here (on the front Street while marking them as delivered probably) I'm now sure he stole them.
If Apple disputed the claim on Nov 29th then why haven't VISA got in contact with you to put your side of the story to them with supporting evidence? because VISA need to know that Apple is scamming you because you have evidence that the Uber driver did not physically deliver the macbooks to you. If VISA refuse to accept your evidence and find in favor of Apple then you should complain to who ever is your countries banking/finance authority is because I think they would take a dim view of VISA refusing to accept evidence that can disclaim what Apple is telling VISA.
Also, I told you if the police did not get in contact with Apple that Apple would rule against you because Apple are sticking to company policy that it is not their responsibility to contact the police but is the police responsibility to contact Apple and as that has not happened, Apple had no choice but to rule against you because they had no evidence that the macbooks were not physically delivered to you.