Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.

[KaliYoni]

the bank (now disclosed as VISA)

Apple is probably one of VISA's biggest customers

Three quick notes on the credit card industry:

1. Visa is a card acceptance network. It links card issuers, card holders, and merchants. It does not have any direct contact with card holders or merchants. It does not pay funds to or collect funds from card holders or merchants.
2. Card issuers, most often banks, handle approving card applications, setting credit limits, approving transactions, sending monthly statements, and resolving disputed transactions.
3. Financial institutions, such as banks (for example, Scotiabank and Citibank) and payment networks (such as Square or Clover), handle setting up and maintaining merchants’ ability to accept credit cards.

So, Visa does not play any role in resolving chargebacks. The responsibility lies with the card issuer.

 

[Six0Four]

Three quick notes on the credit card industry:

1. Visa is a card acceptance network. It links card issuers, card holders, and merchants. It does not have any direct contact with card holders or merchants. It does not pay funds to or collect funds from card holders or merchants.
2. Card issuers, most often banks, handle approving card applications, setting credit limits, approving transactions, sending monthly statements, and resolving disputed transactions.
3. Financial institutions, such as banks (for example, Scotiabank and Citibank) and payment networks (such as Square or Clover), handle setting up and maintaining merchants’ ability to accept credit cards.

So, Visa does not play any role in resolving chargebacks. The responsibility lies with the card issuer.

Ya not sure why but the bank did tell me Visa will decide. I was under the impression it was the bank who decides.

 

[laptech]

Just spoke with the cop on my case and he said he was reviewing the CCTV footage and he said "Unfortunately it added nothing relevant to the file", since it just shows tenants of the building going in and out. But then said it is a good thing for me since it "reinforces the fact you did not receive what you paid for". He was thinking of it from a cops point of view in catching the thief, footage not being much help.

He will be calling Apple probably on Monday to let them know.

Was just thinking, Apple is probably one of VISA's biggest customers so if it comes down to a dispute between them and I.... 😳

Good thing I have a cop on my side.

The cops would have been hoping the CCTV footage would have given them a clue as to who the delivery driver was because it alters how they go about their investigation. If the CCTV footage had shown the driver approaching the building but not buzzing or dropping anything off, the police could go to Uber with screenshots of the driver and ask them who is this person and Uber would have to give that information out BUT without images of the driver on CCTV it means the police would have to find out who the driver is in a different way and that is to request Uber divulge who the driver was on that day. The problem here is Uber could say 'get a warrant if you want that information'. It's weird way of how it works but that is how it is done. The police will now need the co-operation of Uber. Question is, how awkward will Uber be in helping the police? Will they force the police to get a warrant to obtain the details of the driver? because getting a warrant could take days even weeks depending on how busy those police officers are.

 

[chmania]

The cops would have been hoping the CCTV footage would have given them a clue as to who the delivery driver was because it alters how they go about their investigation. If the CCTV footage had shown the driver approaching the building but not buzzing or dropping anything off, the police could go to Uber with screenshots of the driver and ask them who is this person and Uber would have to give that information out BUT without images of the driver on CCTV it means the police would have to find out who the driver is in a different way and that is to request Uber divulge who the driver was on that day. The problem here is Uber could say 'get a warrant if you want that information'. It's weird way of how it works but that is how it is done. The police will now need the co-operation of Uber. Question is, how awkward will Uber be in helping the police? Will they force the police to get a warrant to obtain the details of the driver? because getting a warrant could take days even weeks depending on how busy those police officers are.

The driver's name won't be a secret, regardless of the courier service, nor will their telephone number. That information is usually sent to the recipient.

 

[Six0Four]

The driver's name won't be a secret, regardless of the courier service, nor will their telephone number. That information is usually sent to the recipient.

This is for a normal Uber eats order done through their app. An order through Apple is nothing like that. All you see is a map. It's impossible for me as a recipient to contact the driver.

 

[Six0Four]

The cops would have been hoping the CCTV footage would have given them a clue as to who the delivery driver was because it alters how they go about their investigation. If the CCTV footage had shown the driver approaching the building but not buzzing or dropping anything off, the police could go to Uber with screenshots of the driver and ask them who is this person and Uber would have to give that information out BUT without images of the driver on CCTV it means the police would have to find out who the driver is in a different way and that is to request Uber divulge who the driver was on that day. The problem here is Uber could say 'get a warrant if you want that information'. It's weird way of how it works but that is how it is done. The police will now need the co-operation of Uber. Question is, how awkward will Uber be in helping the police? Will they force the police to get a warrant to obtain the details of the driver? because getting a warrant could take days even weeks depending on how busy those police officers are.

Ya true about it could take a warrant. If the police reached out to Uber to inquire I wonder even if Uber told them to get a warrant if Uber would internally investigate and fire the driver.

 

[chmania]

This is for a normal Uber eats order done through their app. An order through Apple is nothing like that. All you see is a map. It's impossible for me as a recipient to contact the driver.

It’s Apple who dispatched it, not you. You didn’t choose the courier, after all. It is still in their court. Just talk to a legal advisor in your city.

 

[laptech]

It’s Apple who dispatched it, not you. You didn’t choose the courier, after all. It is still in their court. Just talk to a legal advisor in your city.

You keep saying 'go legal, go legal'. Do you realise any lawyer once finding out numerous investigations are taking place, the police, Apple and the bank that the advice from any lawyer will be 'wait until the investigations are over because you (the OP) could still get your money back without the intervention of a lawyer' because remember, another lady from Apple got in contact with the op and is relooking into the case which means the OP could get two replacement macbooks. If that was still to fail then there is the chargeback. If that fails THEN it would be time for the OP to seek legal advice, not before.

 

[chmania]

You keep saying 'go legal, go legal'. Do you realise any lawyer once finding out numerous investigations are taking place, the police, Apple and the bank that the advice from any lawyer will be 'wait until the investigations are over because you (the OP) could still get your money back without the intervention of a lawyer' because remember, another lady from Apple got in contact with the op and is relooking into the case which means the OP could get two replacement macbooks. If that was still to fail then there is the chargeback. If that fails THEN it would be time for the OP to seek legal advice, not before.

Engaging with unknown, unseen individuals won't be of much assistance to him; only someone with expertise in the relevant area of law will be suitably qualified to provide guidance. Edmonton is home to numerous organisations and pro bono solicitors who can offer the necessary support.

 

[bousozoku]

yes i did but since the transaction hasn't fully gone through yet i need to call back when it does in order to do a chargeback. This is the last resort because Apple will then ban my credit card. But I guess thats not a big deal because if they screw me there is no way Id buy another Apple product again.

Why are you not blaming the Uber driver? Why did you not meet the driver where there were cameras?

 

[Tagbert]

Why are you not blaming the Uber driver? Why did you not meet the driver where there were cameras?

Apple contracted with Uber who sent one of their drivers to pickup and deliver the computer. The OP was not consulted on that and was never contacted by and never met the driver. The supposition is that this driver, who is unknown, faked the delivery and kept the device. It is Apple responsibility to ensure that the delivery method that they chose is safe and effective. Apple failed in that responsibility. It is not the OP’s responsibility to tract down the driver.

 

[Six0Four]

Why are you not blaming the Uber driver? Why did you not meet the driver where there were cameras?

What? I am blaming the Uber driver. I hope he gets charged and loses his job. How do I meet an Uber driver that didn't even come in my building or contact me?

 

[bousozoku]

Apple contracted with Uber who sent one of their drivers to pickup and deliver the computer. The OP was not consulted on that and was never contacted by and never met the driver. The supposition is that this driver, who is unknown, faked the delivery and kept the device. It is Apple responsibility to ensure that the delivery method that they chose is safe and effective. Apple failed in that responsibility. It is not the OP’s responsibility to tract down the driver.

That's odd because when I get a food delivery, I get the driver's name and a phone number, even if I don't have the service. The map tells me exactly where the driver is. There is no question.

When I get technology delivered, it's usually by FedEx or UPS. UPS screws up with small stuff occasionally.

I just can't imagine not having some measure of control that is beyond guessing where my technology is.

 

[bousozoku]

What? I am blaming the Uber driver. I hope he gets charged and loses his job. How do I meet an Uber driver that didn't even come in my building or contact me?

Someone here had something similar with their MacBook Pro being damaged because the Door Dash driver didn't get the equipment put into a bag by Apple. I can't even imagine letting someone around here handle something so expensive.

You didn't even have a tracking map or name or phone number of the driver?

 

[Six0Four]

Someone here had something similar with their MacBook Pro being damaged because the Door Dash driver didn't get the equipment put into a bag by Apple. I can't even imagine letting someone around here handle something so expensive.

You didn't even have a tracking map or name or phone number of the driver?

I got an email from Apple telling me my items have left the store and gave me a link. Hit the link and it showed a first name alongside a map. Nothing else. A long name starting with G. Said it was 20 some mins a way. Thought nothing of it and just went on with doing what I was doing and waited for the buzzer.

This was nothing like the layout you would see on an Uber eats order.

Now there is no way of going back to see the driver's name. When I click the old link all it says is thanks for using Uber eats

 

[Six0Four]

 

[bousozoku]

I got an email from Apple telling me my items have left the store and gave me a link. Hit the link and it showed a first name alongside a map. Nothing else. A long name starting with G. Said it was 20 some mins a way. Thought nothing of it and just went on with doing what I was doing and waited for the buzzer.

This was nothing like the layout you would see on an Uber eats order.

Now there is no way of going back to see the driver's name. When I click the old link all it says is thanks for using Uber eats

View attachment 2455175

Situations like that are why I've never ordered anything from Uber but a ride, and I would use alternatives if I could. Even the Uber drivers complain about the company. I wouldn't even order groceries through them.

Some of the Door Dash drivers at the retail stores look like they're on drugs but I've been lucky with deliveries.

 

[Tagbert]

Situations like that are why I've never ordered anything from Uber but a ride, and I would use alternatives if I could. Even the Uber drivers complain about the company. I wouldn't even order groceries through them.

Some of the Door Dash drivers at the retail stores look like they're on drugs but I've been lucky with deliveries.

The problem is that the OP did not request the Uber delivery or have any arrangement with them. This was a delivery method chosen and managed by Apple. It was closer to getting a package from UPS. You don’t really know who is doing the delivery.

 

[bousozoku]

The problem is that the OP did not request the Uber delivery or have any arrangement with them. This was a delivery method chosen and managed by Apple. It was closer to getting a package from UPS. You don’t really know who is doing the delivery.

After the incident with the damaged Mac being delivered by Door Dash in this area, it's difficult to believe that Apple is so careless and didn't give a better option. Apple Store workers don't seem any smarter than McDonald's workers most of the time, but if Apple, Inc. didn't give them a careful option, it's not exactly the store's fault. I wonder if the equipment showed up on OfferUp right away.

I've had a strange incident with Amazon recently with some photographic equipment worth over US$2000, requiring a signature, being left at the door without waiting. Thank goodness there was an outer carton. I was in the house and it was showing that I was the next stop.

 

[throAU]

A number of years ago, there was a long-running thread in the forum named "Don't buy AppleCare on ebay".

It's time for a new meme:
"Don't trust Uber to deliver your new Mac"...

I mean seriously, the number of uber eats orders I have had that were screwed up, I'd never trust them to deliver anything worth more than $100.

 

[chmania]

This is not an issue between the client and UberEats or whichever courier is involved, but rather between the client and Apple, the sender. It’s a contractual matter between Apple and the client, which, as the client maintains, Apple has failed to uphold. Therefore, the client ought to pursue a case against Apple, rather than the courier company, as the client has no contractual relationship with the courier.

 

[theluggage]

You keep saying 'go legal, go legal'. Do you realise any lawyer once finding out numerous investigations are taking place, the police, Apple and the bank that the advice from any lawyer will be 'wait until the investigations are over because you (the OP) could still get your money back without the intervention of a lawyer'

OP shouldn't need to wait for those "investigations" which could drag on forever. What a lawyer could do is confirm that this is Apple's problem for failing to deliver the goods and that it is for Apple to prove that the goods were handed over rather than the OP's job to somehow prove that they weren't (almost impossible) or to wait for the police to catch the thief. Apple should have refunded the OP immediately, the credit card company should have rubber-stamped the chargeback - catching the thief and dealing with the police should not be the OP's concern. That's what plenty of people here are saying & is probably true but We Are Not Lawyers so it doesn't count.

OP's choice whether it is worth the cost of at least getting a lawyer to write a nastygram to Apple. Failing that, a note to Apple threatening to lawyer up might help.

 

[startergo]

Apple/Uber doesn’t require a signature, photo, etc? Seems crazy. Amazon takes a picture of every single delivery when they drop it off at my door.

Amazon recently delivered me something different than what I ordered. The name and the address on the package was correct, but the item was not. Picture in this case does not help.

 

[Fishrrman]

There have been numerous posts in this thread about "getting a lawyer involved".

But no one posting has speculated at how much hiring a lawyer is going to COST the OP.

He might end up paying the lawyer considerably MORE THAN the original cost of the computers.

The OP would probably do best to continue to gather what info he could, and sit tight until the charge-back is resolved.

IF the OP gets his money back, well, that settles it.

IF the OP DOES NOT get his money back, perhaps THEN it will be time to get a lawyer involved, or to pursue the small claims court path of action.

 

[chmania]

There have been numerous posts in this thread about "getting a lawyer involved".

But no one posting has speculated at how much hiring a lawyer is going to COST the OP.

He might end up paying the lawyer considerably MORE THAN the original cost of the computers.

The OP would probably do best to continue to gather what info he could, and sit tight until the charge-back is resolved.

IF the OP gets his money back, well, that settles it.

IF the OP DOES NOT get his money back, perhaps THEN it will be time to get a lawyer involved, or to pursue the small claims court path of action.

In Canada, they have pro bono lawyers