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Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.
- Thread starter Six0Four
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Agreed. I've known people who haven't received their 'uber' Apple deliveries & been refunded right away w/o more than an initial call / chat. It's a shame that yours is taking much more time & effort to resolve.
Apple's own terms say "...the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s)…" so it's hard to see how they're taking this position unless Uber are being very definite with them.
Whilst you feel the incoming calls online record is important, at this present time it is not because you are expecting Apple to understand and accept an intercom/logging system that they do not understand. The only time this system would need an in-depth explanation is if it went to court. As for the chargeback, yes I feel it will fail if Apple said the macbooks were delivered because the bank is more likely to believe a well respected company like Apple who the bank would take on faith that they were not lying rather than believe one of their customers. You maybe a customer of the bank but Apple is a powerful company thus the bank is more likely to accept their word and believe them than you..
Even though I keep going on about small claims court, because you have involved the police, let the police investigation continue. The police have the CCTV footage, they should also have your call logs and any other evidence of logging and CCTV the landlord has given them. The evidence the police have proves the Uber driver did not go up to the property and buzz your flat. The next step for the police is to contact Uber and get the name and address of the driver. The police should then visit the driver to get the drivers version of events to see how it matches up to your evidence. Uber drivers tend to be illegals using the credentials of legitimate drivers meaning they will flee the country if they do something wrong which get's the police involved. The longer the police delay in talking to the driver gives the driver more time to flee the country. Keep putting pressure on the police to find out how the case is going. When you speak to them keep reminding them that you stand to lose $2,500 because they will probably get fed up you keep on calling them for case updates. I doubt the police officers would want to lose such amount of money because they are being slow in their investigations. Sometimes it's best to go down to the police station and ask to speak to the officer assigned to the case.
The OP can use Apple's own terms against them because as you point out it states '...acquires physical possession of the product'. The OP can prove with CCTV footage that they never physically took possession of the product' because the Uber driver never actually physically approached the building and pressed the buzzer to the OP's flat.
This is something the OP can argue when on the phone to Apple because they can quote the terms and say 'the terms of the contract between myself and Apple was never fulfilled because I (the OP) never took physical possession of the product which can be proved by CCTV. The OP can then ask 'what evidence do you have that I (the OP) took physical possession of the product' and then see what Apple say's. If Apple say's the sign off by the Uber driver saying it was delivered is their proof the OP can again argue that under Apple's own terms and conditions the Uber sign off is not proof that the Uber driver physically handed over the delivery package. The OP would probably have to get a bit aggressive on the phone with Apple in telling them that their own terms and conditions state loss/damage is passed to you when you acquire physical possession of the product. Therefore Apple need to prove that physical possession took place. If they cannot prove this then they must give the OP a full refund or 2 replacement macbooks.
Thanks I appreciate the advice. And while it makes perfect sense, unfortunately calling Apple now is pointless since the lady at Apple relations is done with me and when I call the manager line I'm told by them that lady is handling the case. They all have zero empathy and are probably reading in their notes that I'm a problem customer. At the end of the day they think I'm lying and it shows.
Now I just sit and wait for the bank to contact me. Police said I can give the bank their info if needed to help my case.
Seeking legal advice could provide you with additional support and guidance in addressing your concerns, such as from a resource like ECLC, who are more knowledgeable than we are here. Nineteen days have passed since you encountered this issue, so the sooner you consult a legal advisor, the better it will be for you.
Will be hard because I don't have the CCTV footage, only the police do. Landlord told me head office will only supply it to the police.
However, it is still advisable to consult a legal advisor. There are numerous free services available in Edmonton.
I agree to a point because any lawyer will tell the OP that the police investigation is not over, well I think it is not over. OP needs to check with the police and therefore to let the investigation finish before they (the lawyer) get's involved.
All the OP cares about now is getting their money back. The OP should contact the bank tomorrow or today even (depending on what time it is) because if Apple tell the bank the macbooks were delivered the bank will cancel the chargeback and if that happens the OP will have one hell of a job convincing the banks Apple was wrong and the OP was right. The OP needs to get in there quick, don't wait for the bank to contact you because it could be too late. Ring the bank and speak to the person dealing with the chargeback. Inform that person that the police have CCTV evidence of the macbooks not being delivered and then give the bank person the police details. You need it on record that you contacted the bank telling them about the CCTV footage because if things do go pear shaped and the bank refuses the chargeback, you will need evidence that you informed the bank about the CCTV footage. Ring them writing down the date and time of the call and a short hand written transcript of what was said. Because if you do have to use the small claims court, having evidence of that call could be very important.
What happens if you click on the Track Shipment button? It should display the entire history of the shipment. You might find out who received the package.
Hi, I've been following this post for a bit and just signed up to leave a comment. Sorry you're dealing with this.
I just wanted to ask - have you asked the police to share the video with you? When my partner was hit on her bicycle by a motorist, the police received a copy of CCTV footage, and it was easy for us to obtain this from them, in turn.
Assuming the police are unwilling to provide it at your request, there are other avenues you could try (such as a FOIA request), but I wouldn't go to those lengths unless you have seeked legal counsel and are planning a small claims case or something - it probably won't make friends down at the PD.
this is it
There is this really long Ubereats order number in the address bar and it got me nowhere. Impossible to get ahold of a non human bot at Ubereats
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Hey bud thanks a lot. I actually haven't but I have thought about asking them. Appreciate the advice.
Things will become complicated for the police if the Uber driver let someone else use their credentials so that person does the driving. One of the posts gave website links of articles reporting of the illegal activities Uber drivers get up to. Also, if Uber decide to protect their driver and refuse to give out the details of the driver to the police, the police will have to get a warrant to get that information. Then the police will have to find the driver and got talk to the driver. The police will ask the driver if they was the one making the deliveries on the day in question. If the Uber driver was the one making the deliveries then the police will probably request that the driver accompany them to the police station for further questioning (to establish why the driver did not deliver the macbooks but signed off saying they did) BUT if the driver says it was someone else driving that day the driver will need to give up that persons name. If the driver fails to do so then the police would have to arrest the Uber driver to obtain the name of the actual driver who did the deliveries that day. The police then need to find that driver.
The police officers involved in the investigation will have other duties to perform so it could takes weeks even months before the investigation is over. This is why the OP needs to ask the police how long do they think the investigation will last because if their response back is that it could take some time then the OP needs to ask the police can they have a copy of the CCTV footage to give to the bank so at least the chargeback can go forward.
The police officers involved in the investigation will have other duties to perform so it could takes weeks even months before the investigation is over. This is why the OP needs to ask the police how long do they think the investigation will last because if their response back is that it could take some time then the OP needs to ask the police can they have a copy of the CCTV footage to give to the bank so at least the chargeback can go forward.
There is the way the police could/should act…and the way they do act.
I fear if OP waits for the police, this will not go well. OP should absolutely request a copy of the CCTV footage, a case number, and the name of the officer/detective assigned. And then — as others have suggested — immediately give that information to the bank. Proactivity is crucial.
I fear if OP waits for the police, this will not go well. OP should absolutely request a copy of the CCTV footage, a case number, and the name of the officer/detective assigned. And then — as others have suggested — immediately give that information to the bank. Proactivity is crucial.
I wish I could speak to a manger at Ubereats but they're impossible to find or get ahold of. I know they can't prove a delivery so I want to know what info they have that makes them confident it was delivered. A gps pin on my front street is not sufficient.
When my iPhone 16 Pro was lost at UPS on launch weekend, neither Apple nor UPS would help so I filed a police report as a felony theft.
2 days later, a police officer visited the last scan location (UPS hub) and magically my phone appeared.
6 days late, but at least it was not stolen, I think....
You don't need a lawyer for small claims court. But still a poor user experience.
you should get your landlord to give you a written statement saying something like "There's CCTV in the lobby and I've reviewed the recording and can confirm that no delivery was made at or attempted during the time claimed by the UberEats driver, etc etc etc".....or whatever helpful thing you can get him to say
Yes try to get the police to give you a copy of the video. They may not be allowed to, but it's worth a try. And if you don't get a copy from them, maybe try to get an email from one of the officers saying they've looked at it and don't see any sign of a delivery attempt
I'd try to get these to the bank before Apple replies.
Yes try to get the police to give you a copy of the video. They may not be allowed to, but it's worth a try. And if you don't get a copy from them, maybe try to get an email from one of the officers saying they've looked at it and don't see any sign of a delivery attempt
I'd try to get these to the bank before Apple replies.
Thanks. When I did the chargeback the bank didnt even want the police report number. Once Apple disputes it they said I then have a chance to dispute it...
Apple Canada specifies that packages must be delivered directly to your door. If you live in a high-rise, they can't just leave it outside. Given that you didn't receive the MacBooks personally, you could certainly reach out to Apple Canada and request that they block the devices remotely. Since both you and Apple have the serial numbers, they should be able to assist you with that, at least.
You think they could do this? Just block the devices off my request? I can try but in the end I dont know what this will achieve aside from the thief getting screwed which isnt a bad thing. Or the person that bought them off the thief...
The thing to remember here is they are not YOUR devices.
You never took delivery of them, they have been stolen from Apple. In turn Apple are essentially stealing your money by not delivering what you ordered.