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Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.
- Thread starter Six0Four
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Uber will know exactly who the delivery driver is. The police will turn up with the video footage showing the deliver driver never came to the premises and thus request to see the driver and Uber will say the driver no longer works for them because they never showed up for work. The police will ask for the drivers address, go round to the address and either find it empty or others living in the property but saying the driver left in a hurry and they do not know where they went.
Doing a web search on the line 'uber drivers stealing packages' brings up hundreds of social media video's of people having recorded Uber drivers stealing packages.
It is a problem that companies need to be concerned about when wanting to use Uber as their courier of choice.
As a side note, now that video footage has been obtained, the OP should now contact their credit card company and explain to them that evidence of non delivery is now in the hands of the police, give them the crime report number and then ask the credit card company to issue a chargeback. With that video evidence the credit card company no longer need Apple's involvement.
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Yes I can see this being the case. Apparently it's common for legit Ubereats/Doordash/Grubhub drivers to sell or rent their accounts to people who cant pass the background check.
I did do a chargeback last week and no word from Apple or the bank, yet. If Apple responds to it, yes I will supply the bank with the police report number.
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If I was in your shoes, I would wait until the police investigation is over and it's all finished and then I would go to my local paper and tell them I have a good story for them in that the local Apple store is entrusting expensive packages to a courier company well known for not only allowing it's drivers to work illegally but well known for it's driver to steal packages and that when you complained to Apple they dismissed your complaint as 'The package was delivered so there is nothing we can do', because the people in your town/city need to know what is going on with regards Apple using Uber as one of it's couriers.
Exactly.
What's interesting is they seem to be expanding this service in lieu of shipping. I guess this is a new way to cut costs? I live 70 minutes with traffic (around 40 miles) from my state's only Apple Store.
What Uber Eats driver would even want to pick up that order and deliver it? For no tip (unless the customer offers cash), nevertheless.
God speed, OP. I hope you get a resolution quickly enough.
When the items went out for delivery Apple sent me a link to an Ubereats map. Like you would get if you ordered a cheeseburger from Mcdonalds. Said the driver was about 28 mins away so I sat and waited for my buzzer to ring. Next message I got was "your item has been delivered".
No, Apple told me nothing. Just that their investigation is over. I emailed the lady at Apple this morning I was in contact with and told her about the security footage and no reply back yet. Will update.
@Six0Four , off topic, are you in vancouver bc? i'm asking because crime is so bad, even 7-11 has to lock up cold drinks and needing workers to unlock the fridge doors, (https://dailyhive.com/vancouver/7-11-downtown-vancouver-locks-drink-fridges ) im guessing becuse the area code is 604.
I used to live in Vancouver but now live in Edmonton, AB where the crime is worse. A bunch of 7-elevens closed down due to the crime. Circle K's used to be 24 hrs now they're closed Midnight - 5am.
What annoys me about this and I am sure the OP as well is that over $2,000 was spent and Apple is treating the OP with some contempt because according to Apple as soon as the package says 'Delivered' they wash their hands of it. The lack of customer support from Apple is an utter disgrace. $50 or even $100 people may understand Apple's behavior here but for $2,000!!!. The customer has at this present time lost their money and the macbooks and all Apple can do is say 'wait'. I would be expecting Apple to constantly update the OP with how their investigation is going by emails or text. To me it seems Apple does not care that the OP is out over $2,000.
In my opinion this whole saga should have happened two ways, 1) as soon as the OP reported to Apple that the macbooks had not actually be delivered and gave Apple all the information they required (police crime number for starters), Apple should have apologized on behalf of their courier and sent out two replacement macbooks within two days of the non-delivery being reported to Apple or 2) as soon as the OP reported to Apple that the macbooks had not actually be delivered and gave Apple all the information they required (police crime number for starters) within two days the OP should have seen a refund given back to their payment method.
I just think that because Apple is a trillion worth company, a customer losing $2,500 worth of goods means nothing to them.
In my opinion this whole saga should have happened two ways, 1) as soon as the OP reported to Apple that the macbooks had not actually be delivered and gave Apple all the information they required (police crime number for starters), Apple should have apologized on behalf of their courier and sent out two replacement macbooks within two days of the non-delivery being reported to Apple or 2) as soon as the OP reported to Apple that the macbooks had not actually be delivered and gave Apple all the information they required (police crime number for starters) within two days the OP should have seen a refund given back to their payment method.
I just think that because Apple is a trillion worth company, a customer losing $2,500 worth of goods means nothing to them.
When I got this message I was in shock. Couldn't believe it.
If Apple thought I was truly trying to scam them wouldn't they want to pursue charges against me? I think it's illegal to pretend you didn't receive items. I know for a fact filing a false police report is a crime.
Apple or Uber Eats, or perhaps both, might still pursue that. They certainly have the resources at their disposal. They may even view this entire situation as a smear campaign, so it’s best to consult a legal advisor. We can only express our sympathy for your situation.
Express delivery ships from a warehouse, usually overnight, and uses a normal delivery service like FedEx. The OP used the courier delivery that comes directly from an Apple Store.
See, that is what I mean, it is an absolute disgrace. Not only have you lost over $2,500 in money but also the macbooks and all Apple can do is send you a message saying 'sorry there is nothing we can do'. Apple do not care that you have lost all that money. You've asked Apple to provide you with evidence that the package was signed for and you said Apple will not give you that evidence. Apple appear happy that you've lost $2,500 and they are not willing to do anything to help you.
I am an Apple customer, have bought stuff from them over the years but if Apple did this to me the way they are treating the OP, I would no longer purchase anything from Apple.
Not much to update yet, no one has reached out to me, Apple or the police. Emailed the lady I was dealing with at Apple on Wed. the 13th and explained about the camera footage. No word back. Chargeback is still in my account. Will update when I have more info 👍
It should not take this long from Apple. There is probably an Apple case worker assign to this case, probably has a lot more cases to handle BUT still, if the person has been informed that CCTV footage is now available, all it would take is a simple phone call from this person to the police to ask if the uber driver can be seen in the CCTV footage and when the police confirm no the driver did not go to the address the Apple person should then immediately contact the OP to say they have received confirmation from the police that the macbooks were not delivered and as such two new replacements will be sent out via a different courier. What Apple do then is up to them because the issue would now be between Apple and Uber.
This whole case is absolutely crazy. Hope you get resolution soon, OP!
If the information in this thread provided by the OP is 100% accurate, then I fully agree that Apple is performing very poorly in resolving the issue. It has been two weeks and the OP does not have the two laptops for which he paid, nor does he have any reassurances from Apple that things will be made good.
So, if I read this right, you have your money back, and if nothing changes, you have been made whole.
It is also likely that Apple may be in discussion with the police, and will not make any comments to the user until resolved.