If the chargeback is still in your account, what’s there to discuss? You haven’t lost any money!
EDIT: I suppose I replied too quickly; the AI suggests that your money is still not safe.
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Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.
- Thread starter Six0Four
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EDIT: I suppose I replied too quickly; the AI suggests that your money is still not safe.
You know what a 'chargeback' is right? The money can be claimed back by Apple depending on how the dispute is solved.
Oops @chmania beat me to it in post #176.
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All the best of luck. I hope for you this will be solved soon.
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No, Apple has 3 months to try to claw back the chargeback. They have to state their evidence which I then get to defend with my evidence.
Moderator Note:
Enough of the bickering, insults, trolling. If you do not have anything constructive and on-topic to say...
Enough of the bickering, insults, trolling. If you do not have anything constructive and on-topic to say...
Just spoke with Apple executive relations, the lady I’ve been in touch with. Decided to call her after her not replying to my email a week ago. She said she was the one in charge of the investigation and it’s done. Case closed.
She said if the Police want to get ahold of Apple they can on their own and I explained to her that the police don’t know how to contact higher ups at Apple to explain the laptops were stolen, because they had to ask me for the number and she kept saying the Police should have a way to contact Apple. But they shouldn’t contact her. These are street cops that have never dealt with Apple before.
She had a very cold demeanor. She just doesn’t want anything to do with me.
I’m disgusted the way I’ve been treated and will never buy another Apple product again.
She said if the Police want to get ahold of Apple they can on their own and I explained to her that the police don’t know how to contact higher ups at Apple to explain the laptops were stolen, because they had to ask me for the number and she kept saying the Police should have a way to contact Apple. But they shouldn’t contact her. These are street cops that have never dealt with Apple before.
She had a very cold demeanor. She just doesn’t want anything to do with me.
I’m disgusted the way I’ve been treated and will never buy another Apple product again.
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This news saddens my Apple heart. I can certainly understand your disappointment and anger towards Apple after this latest news.
1) Time for small claims court - Make sure you secure all evidence pertaining to this matter.
2) Contact the police again, and provide them with the same number that called you along with the lady’s name and title, along with the Apple case number (If that hasn’t been done already)
Thanks. If the chargeback is successful I might just leave it. Way too much stress. She said the police contacting her will do no good.
I just messaged the police on the case. Only way going forward is if they can help defend me to the bank if Apple tries to fight it. At least the bank is a Canadian company which would have better communication with my local Police.
You could also file a case the Canadian Better Business Bureau. They have their own contacts at Apple.
Case closed?? as in Apple are of the opinion that the macbooks were delivered?? You've got CCTV evidence that no delivery has taken place!!!. How the hell can Apple side with Uber when there is evidence the driver did not make the delivery!!!.
This means the chargeback will not happen because Apple have basically said the macbooks were delivered even though CCTV evidence say's they were not. The bank will listen to Apple and they will say 'sorry OP, no chargeback because Apple say's the items were delivered'.
If I was you I would contact your local paper and tell them you have a story about Apple, a trillion dollar company stealing your money. Tell the paper that you are going to take Apple to court and you know what, as daft as it sounds you could get Tim Cook arrested for being an accomplice to theft because by Apple refusing to accept the CCTV evidence and thus side with Uber it means Apple keep's your money. The problem is would your local police officer have the guts to arrest Tim Cook? Basically, Apple are complicit in the theft of your money. A company CEO is responsible for everything that goes on in their company and thus are accountable when things go wrong.
OK, the above might be a bit of a stretch but it is plausible. If I were you I would go to the small claims court. Problem is you need the CCTV footage as evidence because without that evidence it is going to be your word against Apples.
This seems like extraordinary behaviour on Apple’s part.
From what you’ve said there appears to have been very little constructive dialogue from Apple.
Might I reiterate my suggestion earlier in this thread about contacting your local newspaper about this.
Do write a clear, chronological account of what has transpired, to give to any journalist willing to take up the story.
Do NOT assign blame to any specific party in your account but instead state the facts as you know them. (It would be a bad thing for you if Uber, its employee, or anyone else with a vested interest in this case, chose to respond to your claims by taking legal action against you. Play safe and take nothing for granted.)
So, do NOT declare the Uber driver as the guilty party but rather clearly state the facts, some which you have shared here alongside other information not appropriate to your newspaper-aimed account of your situation. You are aiming for your factual account of your case leaving anyone reading it to draw their own conclusions based on the facts.
Do not claim anything in your account (which the journalist will then use as the basis for a news story, presumably while talking to you directly, too) that is merely conjecture or opinion, no matter how cast-iron these may seem. The core of your problem is sufficient enough, when related, to have any rational person querying Apple’s bizarre response to this.
You may wish to do some further checking to see whether other cases similar to this can be mentioned to your potential journalist contact. It may be a much bigger story than yours alone. (In that respect, a national newspaper may have a consumers’ champion, often in the form of a column in the financial section of the paper, and this case may well be of interest to them – yours and, if you are not alone in your appalling experience, the wider problem that Apple seems to be failing to address).
I am shaking my head here in disbelief at the situation you currently find yourself in and I wish you all the best in your pursuit of a fair outcome.
From what you’ve said there appears to have been very little constructive dialogue from Apple.
Might I reiterate my suggestion earlier in this thread about contacting your local newspaper about this.
Do write a clear, chronological account of what has transpired, to give to any journalist willing to take up the story.
Do NOT assign blame to any specific party in your account but instead state the facts as you know them. (It would be a bad thing for you if Uber, its employee, or anyone else with a vested interest in this case, chose to respond to your claims by taking legal action against you. Play safe and take nothing for granted.)
So, do NOT declare the Uber driver as the guilty party but rather clearly state the facts, some which you have shared here alongside other information not appropriate to your newspaper-aimed account of your situation. You are aiming for your factual account of your case leaving anyone reading it to draw their own conclusions based on the facts.
Do not claim anything in your account (which the journalist will then use as the basis for a news story, presumably while talking to you directly, too) that is merely conjecture or opinion, no matter how cast-iron these may seem. The core of your problem is sufficient enough, when related, to have any rational person querying Apple’s bizarre response to this.
You may wish to do some further checking to see whether other cases similar to this can be mentioned to your potential journalist contact. It may be a much bigger story than yours alone. (In that respect, a national newspaper may have a consumers’ champion, often in the form of a column in the financial section of the paper, and this case may well be of interest to them – yours and, if you are not alone in your appalling experience, the wider problem that Apple seems to be failing to address).
I am shaking my head here in disbelief at the situation you currently find yourself in and I wish you all the best in your pursuit of a fair outcome.
A Google search will show how the police can contact Apple. (There's a form for them to email to lawenforcement@apple.com.)
Form:
Guidelines for outside the US:
Guidelines for within the US:
Thanks for the advice guys. I have been thinking about going to the news but part of me doesn’t want this exploding into something big. I live in a smaller city and don’t really want my name and info in the papers, I’m kind of a private person.
I know nobody in this thread knows me personally but I want to say everything I’ve said is 100% factual. I’m a 40 year old guy that has a sparkling clean police record that makes frequent trips to the US. I would never jeopardize that to hawk two stolen MacBook Airs. Not to mention trying to frame an innocent uber driver.
This has been so stressful and has done a number on my anxiety disorder.
I appreciate all the help. I will update with what the police say.
I know nobody in this thread knows me personally but I want to say everything I’ve said is 100% factual. I’m a 40 year old guy that has a sparkling clean police record that makes frequent trips to the US. I would never jeopardize that to hawk two stolen MacBook Airs. Not to mention trying to frame an innocent uber driver.
This has been so stressful and has done a number on my anxiety disorder.
I appreciate all the help. I will update with what the police say.
I re-read this again. This Apple lady say's the police are to contact Apple and not her so to me that implies the police have not yet got in contact with Apple. If that is the case then it is abuse of her power if she has closed the case without reviewing evidence from the police due to them yet to give Apple the CCTV evidence. I would send another email to Tim Cook outlining that you feel this lady (give them her name) has abused her power in closing your case without having reviewed evidence from the police which has lead to Apple steaking your money. The people who monitor Tim Cook's email will want to get in contact with you over this I am sure.
Maybe it's time to Tweet or Xhit on Xhitter or call your local news station or (fill in the blank). Bad public press does more harm than posting on the internet in a small forum.
I recommend closing your credit card account, changing banks, whatever. If you think that's a lot of trouble, would you do it for $2500? Because if you don't, it may cost you that much when the chargback is reversed. I don't know if that will protect your money.
This may be bad advice, but I'm all out of ideas.
I recommend closing your credit card account, changing banks, whatever. If you think that's a lot of trouble, would you do it for $2500? Because if you don't, it may cost you that much when the chargback is reversed. I don't know if that will protect your money.
This may be bad advice, but I'm all out of ideas.
Unless the OP can convince the bank/credit card company that Apple has not properly investigated the theft the chargeback will fail because when they are asked Apple will just say they investigated the claim and found it to be false. If that happens, the OP only has two options to get the money back and that is to take it to the small claim court OT take it to the press but that means sacrificing the OP's identity to the public which they do not want to do.
For small claims to win the OP will need two things, the CCTV footage showing the time frame of when the Uber driver said they delivered the macbooks and a statement from the police saying they had not yet contacted Apple when Apple decided to close the case. Apple would be in a difficult position on the issue of 'signed delivery' because they would have to provide evidence of this 'signed' delivery to the court because the OP has the right to challenge the evidence, same as Apple has the right to challenge OP's evidence. During the pandemic postmen and women and couriers were allowed to self sign for post/parcels to help prevent the spread of the virus by not requiring they physically meet the receiver of the post/parcel but that is no more. So, the Uber driver self signing for the parcel is against company rules for both Uber and Apple. Apple will say the parcel was delivered at x time and here is a screenshot of the signed delivery taken from the Uber drivers electronic device. The OP can counter this a number of ways by showing the CCTV footage (if they manage to get it from the police), and by taking printouts of Apples and Uber's terms and conditions regarding deliveries and showing the court what both companies are supposed to do but didn't.
If the OP want's to go down the small claims route they need to get into contact with the police first explaining to the police that Apple has not properly investigate the claim of theft and that the OP is going to take the matter to the small claims court and therefore where do they stand on obtaining the CCTV as evidence. Also where do they stand on obtaining statement from the police showing the timeline that Apple closed the claim before the police had a chance to contact Apple. This is important because without the help from the police the OP is going to find it extremely difficult to prove in the small claims court the macbooks were not delivered. And as the OP does not want to go to the police it could be a case of the OP losing their money.
For small claims to win the OP will need two things, the CCTV footage showing the time frame of when the Uber driver said they delivered the macbooks and a statement from the police saying they had not yet contacted Apple when Apple decided to close the case. Apple would be in a difficult position on the issue of 'signed delivery' because they would have to provide evidence of this 'signed' delivery to the court because the OP has the right to challenge the evidence, same as Apple has the right to challenge OP's evidence. During the pandemic postmen and women and couriers were allowed to self sign for post/parcels to help prevent the spread of the virus by not requiring they physically meet the receiver of the post/parcel but that is no more. So, the Uber driver self signing for the parcel is against company rules for both Uber and Apple. Apple will say the parcel was delivered at x time and here is a screenshot of the signed delivery taken from the Uber drivers electronic device. The OP can counter this a number of ways by showing the CCTV footage (if they manage to get it from the police), and by taking printouts of Apples and Uber's terms and conditions regarding deliveries and showing the court what both companies are supposed to do but didn't.
If the OP want's to go down the small claims route they need to get into contact with the police first explaining to the police that Apple has not properly investigate the claim of theft and that the OP is going to take the matter to the small claims court and therefore where do they stand on obtaining the CCTV as evidence. Also where do they stand on obtaining statement from the police showing the timeline that Apple closed the claim before the police had a chance to contact Apple. This is important because without the help from the police the OP is going to find it extremely difficult to prove in the small claims court the macbooks were not delivered. And as the OP does not want to go to the police it could be a case of the OP losing their money.
The way this is unfolding, maybe you could find out what national newspaper in Canada runs a 'consumers’ champion' column (as I mentioned in a previous post here). The journalist who specialises in this may pursue the case on your behalf (if they take it up) and your identity is protected usually. In the Observer newspaper here in the UK the readers whose cases are being followed up by the newspaper are referred to only by their initials. Usually the cases involve large, reputable companies that in specific instances are treating their customers like ****. Or to put it another, more polite way: their customer services support is wholly inadequate for the circumstances.
You also mentioned that it took the Apple lady you dealt with a week to respond to your e-mail and that was only because of your own proactive pursuit of your case and your subsequent telephone call to her. This alone ought to ring alarm bells in any self-respecting trillion dollar company. Or at a small family firm, for that matter.
You also mentioned that it took the Apple lady you dealt with a week to respond to your e-mail and that was only because of your own proactive pursuit of your case and your subsequent telephone call to her. This alone ought to ring alarm bells in any self-respecting trillion dollar company. Or at a small family firm, for that matter.
OP:
I suggest you "go public" with your experience.
At other forums than here.
(although MacRumors seems to be one of the more influential forums on the net)
I would recommend tidbits talk at this URL:
Adam Engst's site goes WAY back, and carries a little weight in the Mac World.
Sign up there, write a detailed piece on your experience, and see if the post will be accepted.
Hopefully the charge-back will "hold" for you, and you won't have lost any money (just a lot of time and frustration, I guess).
Fifteen years ago on MacRumors there was this thread:
(Don't buy AppleCare on ebay)
Perhaps you ought to subtitle your thread (add to the title if possible):
"Don't use Apple's "get it in x hours for $xx delivery option"...
I suggest you "go public" with your experience.
At other forums than here.
(although MacRumors seems to be one of the more influential forums on the net)
I would recommend tidbits talk at this URL:
Sign up there, write a detailed piece on your experience, and see if the post will be accepted.
Hopefully the charge-back will "hold" for you, and you won't have lost any money (just a lot of time and frustration, I guess).
Fifteen years ago on MacRumors there was this thread:
(Don't buy AppleCare on ebay)
Perhaps you ought to subtitle your thread (add to the title if possible):
"Don't use Apple's "get it in x hours for $xx delivery option"...
I'm really sorry this happened to you OP, it is one of those cases of life just being unfair.
I remember a thread about a similar thing some years ago, although it was about a FedEx delivery. The OP ended up going to Small Claims Court (this was the U.S. so don't know how it works in Canada). Apple sent a local store manager to represent Apple at the court, and just beforehand she offered a settlement for something like half of what was lost. The OP declined and the case was heard but he lost.
I remember a thread about a similar thing some years ago, although it was about a FedEx delivery. The OP ended up going to Small Claims Court (this was the U.S. so don't know how it works in Canada). Apple sent a local store manager to represent Apple at the court, and just beforehand she offered a settlement for something like half of what was lost. The OP declined and the case was heard but he lost.
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Thanks a lot and good idea, will change title.OP:
I suggest you "go public" with your experience.
At other forums than here.
(although MacRumors seems to be one of the more influential forums on the net)
I would recommend tidbits talk at this URL:
Adam Engst's site goes WAY back, and carries a little weight in the Mac World.
Sign up there, write a detailed piece on your experience, and see if the post will be accepted.
Hopefully the charge-back will "hold" for you, and you won't have lost any money (just a lot of time and frustration, I guess).
Fifteen years ago on MacRumors there was this thread:
(Don't buy AppleCare on ebay)
Perhaps you ought to subtitle your thread (add to the title if possible):
"Don't use Apple's "get it in x hours for $xx delivery option"...
Thanks and yes took me calling her and leaving voicemails to get her to call back. I also spoke with another manager on the days I couldn’t get ahold of the other lady it seems like my account is somehow flagged because everyone I speak to there treats me very cold.
Consider visiting the Apple Store or warehouse to speak with the manager directly. Often, a face-to-face meeting can lead to more positive outcomes. It might also be beneficial to bring a friend along as a witness. Lastly, seeking legal advice could provide you with additional support and guidance in addressing your concerns.
Legal action against Apple will only work with the co-operation of the police because they have the CCTV footage showing the time frame of when the delivery was supposed to have happened. I believe the OP made a post where they said they had viewed the CCTV footage in the presence of the police and it showed no delivery had taken place. Also OP needs the police to make a statement detailing if they had contacted Apple before the lady at Apple closed the case. That bit is extremely important because if the lady closed the case without seeing the police evidence that the lady is in breach of Apple's own policies and procedures in handling complaints.
Without those two things there is no way the OP can prove the delivery did not take place. Without such evidence who is the court going to believe, Apple who will say they have proof from Uber that the delivery was made (signed off by the driver) or the OP who will only have his word.
The OP does not want to go to the press for reasons OP has already explained. The next cheapest option is the small claims court but the OP needs co-operation from the police to win that. If the police are not willing to co-operate then the only other option is to pay for a lawyer to take the matter further (lawyer would be able to force the police to give the info the OP requires) but going the lawyer route will cost more than the macbooks are worth.
I am sure the OP's country has a consumer advocacy group they could turn too.
Yes correct. One correction is when I viewed the footage it was with my landlord. When I was with the police we went over my incoming calls online records proving no one buzzed into my building anywhere near 3:52pm. I feel this is important as well. Police have CCTV footage from 3:30pm - 4:15pm.
If Apple tries to dispute the chargeback with “UberEats shows as delivered” Do you really think that would be enough to yank back the chargeback? The bank must know that Uber is basing this off of the drivers GPS meaning he could have stopped out front of my high rise, signed his phone and drove off. I feel my evidence far exceeds theirs.