Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.

[russell_314]

The heading states, "Apple courier (UberEats) stole 2 MacBooks I ordered." If the courier was indeed UberEats, they would know who the driver was, and the driver would know their own identity. Isn't this heading an outright accusation? Is the original poster prepared for a potential defamation case?

Not likely unless he named the driver. If he named the individual then possibly he could get sued by that person. Uber doesn’t want to sue in an individual because then it brings negative coverage on them because they know the problem as well and they’re trying to pretend there is no problem. Uber drivers have not only stolen from their customers, but have committed violent crimes against them. Uber doesn’t exactly want that to be in the news.

 

[jlc1978]

The heading states, "Apple courier (UberEats) stole 2 MacBooks I ordered." If the courier was indeed UberEats, they would know who the driver was, and the driver would know their own identity. Isn't this heading an outright accusation? Is the original poster prepared for a potential defamation case?

Apple could contract with one of Amazon's franchise delivery companies to do pickups and deliveries several times a day. Amazon lets them deliver for others as long as it is not done with an Amazon branded truck.

 

[chmania]

Not likely unless he named the driver. If he named the individual then possibly he could get sued by that person. Uber doesn’t want to sue in an individual because then it brings negative coverage on them because they know the problem as well and they’re trying to pretend there is no problem. Uber drivers have not only stolen from their customers, but have committed violent crimes against them. Uber doesn’t exactly want that to be in the news.

I'll ask the same question again, when you receive a parcel from a courier, would the courier wait for you to open the parcel and check the contents?

 

[chmania]

Apple could contract with one of Amazon's franchise delivery companies to do pickups and deliveries several times a day. Amazon lets them deliver for others as long as it is not done with an Amazon branded truck.

It is not about Apple, but rather about UberEats and its driver, as the thread heading indicates.

 

[masotime]

Like I said, I never heard of Postmates having this problem.

That doesn't mean I would trust them though. At that price, I expect a considerable risk and would only order things < $200 or so. e.g. if it were a meal for $200, I'd be annoyed, but I wouldn't care too much about it if the courier actually stole that.

I'm not saying that Apple is right is using UberEats, but I do think it's a bit naive to expect high reliability at that price for next day delivery, or wise to entrust > $1000 worth of goods (especially electronics, which are lightweight and easy to steal) to be delivered safely using such a service.

 

[jlc1978]

It is not about Apple, but rather about UberEats and its driver, as the thread heading indicates.

My point was Apple could change their delivery model if they wanted if Uber Eats has to many claims of never delivered items.

Right Uber Eats issues have not been serious enough to change how delivery is done.

 

[chmania]

My point was Apple could change their delivery model if they wanted if Uber Eats has to many claims of never delivered items.

Right Uber Eats issues have not been serious enough to change how delivery is done.

Apple does advertise their delivery model, but it is ultimately up to you to decide how to use it. It now
appears that the OP had chosen the wrong one.

 

[Six0Four]

Apple does advertise their delivery model, but it is ultimately up to you to decide how to use it. It now
appears that the OP had chosen the wrong one.

Like Ive said multiple times in this thread, Apple does not tell you they're using Uber Eats to deliver your package. But you know this, you're just desperate to blame me.

 

[AndyMacAndMic]

Apple does advertise their delivery model, but it is ultimately up to you to decide how to use it. It now
appears that the OP had chosen the wrong one.

Isn't this explained to you over and over again in previous posts? As the OP explained over and over again: he did not choose the deliverer. The OP simply choose a 'same day delivery' with Apple because he trusted Apple. Clearly your memory can't be that short lived? Why do you keep repeating this again and again?

 

[russell_314]

I'll ask the same question again, when you receive a parcel from a courier, would the courier wait for you to open the parcel and check the contents?

Probably not, but I’m not sure what this has to do with the subject we’re talking about. From my understanding, they’re not removing the item then delivering empty boxes, but rather not delivering the box at all.

 

[russell_314]

Like Ive said multiple times in this thread, Apple does not tell you they're using Uber Eats to deliver your package.

View attachment 2464606

I don’t think this has anything to do with it either. Even if they said “Package will be delivered by Uber eats” what does that have to do with the delivery driver stealing the package? I could see if they have a pop-up requiring you agree to “The Uber driver might steal your package. Do you still want to use this method of delivery?” Then if you clicked yes you are assuming a disclosed risk. I don’t think it’s fair to assume that even if the delivery method is Uber, the person ordering will know their package might be stolen by the driver. This should be something disclosed on ordering and the customer should be required to accept responsibility of this risk.

 

[Six0Four]

I don’t think this has anything to do with it either. Even if they said “Package will be delivered by Uber eats” what does that have to do with the delivery driver stealing the package? I could see if they have a pop-up requiring you agree to “The Uber driver might steal your package. Do you still want to use this method of delivery?” Then if you clicked yes you are assuming a disclosed risk. I don’t think it’s fair to assume that even if the delivery method is Uber, the person ordering will know their package might be stolen by the driver. This should be something disclosed on ordering and the customer should be required to accept responsibility of this risk.

Ya exactly. Apple hides this info for a reason. I may be naive but with a company like Apple I would have assumed if something did go wrong that they would truly investigate it and give you your money back. I never would have imagined they would be so apathetic. I've had good experiences with their customer service in the past with minor things so I was pretty shocked.

 

[masotime]

It looks like there’s plenty of precedence for this:

https://www.reddit.com/r/apple/comments/yb1h61/do_not_do_same_day_delivery_through_apples

tldr; I’d suggest avoiding the “courier” option in general. Just do manual pickup, especially for expensive items - unless your annual income is thousands of times more than the items and you can afford to throw away the cash if something goes wrong….

 

[Eriamjh1138@DAN]

Apple does advertise their delivery model, but it is ultimately up to you to decide how to use it. It now
appears that the OP had chosen the wrong one.

Nice way to victim blame. I could say a lot more, but I think others are thinking the same as I.

 

[eltoslightfoot]

The heading states, "Apple courier (UberEats) stole 2 MacBooks I ordered." If the courier was indeed UberEats, they would know who the driver was, and the driver would know their own identity. Isn't this heading an outright accusation? Is the original poster prepared for a potential defamation case?

He already went through all of that. Read more carefully.

 

[eltoslightfoot]

It looks like there’s plenty of precedence for this:

https://www.reddit.com/r/apple/comments/yb1h61/do_not_do_same_day_delivery_through_apples

tldr; I’d suggest avoiding the “courier” option in general. Just do manual pickup, especially for expensive items - unless your annual income is thousands of times more than the items and you can afford to throw away the cash if something goes wrong….

This is often easier said that done. The nearest Apple store is 6 hours away from me. So now what?

 

[eltoslightfoot]

Why would someone trust a same day delivery option for $13? FedEx overnight costs at least $50 for something like that - it’s a definite red flag that anything “$13” is not going to come with the same guarantees as a reliable courier.

There’s obvious risks… someone must be accepting that risk to get that cheap rate, consequences shouldn’t be a surprise when things don’t work out…

It isn't like the OP gets to choose. Apple does this automatically.

 

[masotime]

This is often easier said that done. The nearest Apple store is 6 hours away from me. So now what?

Don’t opt for 1 day courier. Just wait for it using regular delivery.

If you really need it that urgently, a 6 hour drive is nothing.

 

[masotime]

It isn't like the OP gets to choose. Apple does this automatically.

You do get to choose. Choose regular delivery by postal services. Don’t choose the courier.

 

[goldmac2006]

You do get to choose. Choose regular delivery by postal services. Don’t choose the courier.

Shipping during the holiday rush, especially the weekend before Christmas, is risky. Couriers, often third-party, might not use UPS or USPS, making tracking difficult. You also can't request signature confirmation. For security, have packages delivered to a UPS store, where they verify everything before handover. Since Black Friday, there have been reports of stolen custom MacBook Pros, even with in-store pickup at busy Apple Stores. To avoid issues, play it safe with Mac orders this season. Today is the last day for Apple deliveries by Christmas Eve, so order now if needed.

 

[Expos of 1969]

Don’t opt for 1 day courier. Just wait for it using regular delivery.

If you really need it that urgently, a 6 hour drive is nothing.

If one has a car...

 

[masotime]

If one has a car...

Rent a car, or find a friend who has a car.

Again, if it's really urgent, it's always possible to find a way.

 

[Arctic Moose]

If you really need it that urgently, a 6 hour drive is nothing.

Not sure how this helps.

I’ve had an Apple Watch stolen while in UPS custody, and someone just took the lens out of my ski google delivery and put the empty case back in the box before it was delivered to my DHL service point. (Of course Anon, not being dicks, apologized on behalf of their delivery service and immediately sent a replacement.)

 

[Lioness~]

My point was Apple could change their delivery model if they wanted if Uber Eats has to many claims of never delivered items.

Right Uber Eats issues have not been serious enough to change how delivery is done.

Apple picks services that are mildly speaking, not good, these days.

Apple's trade in, here in Sweden have gone right down so bad that I will do all I can to use other trade-ins in the entire future.
I was trying to trade in my iPad mini 5, earlier this year. They couldn't do 1 thing right. Felt like it was a 1 (drugged) person firm these days. I have used the service earlier when I traded in my old iMac when I bough my present Mac Studio/Studio Display set-up, and earlier without much difficulty.

I cancelled it, and decided for smaller Apple stuff, I can use any store who also do Apple-tradein-in
in the city here.
Fortunately I don't think there will be any larger Apple stuff I need to trade in for now, as I wont buy any iMac's again. When I need to trade in next Mac, I can take the Studio in my backsack and bike down to the city and do that without any problem. The ASD will hopefully last awhile.

 

[Lioness~]

If I want/need to buy Apple stuff in the future, without trade-in, I much rather pick Amazon.
Oh, they do mistake too, they do sell lots of stuff, but the service and the speed how things are turned around with them when error has occured, is just great.