Next day delivery won’t be available if you’re 6 hours away.
Uber eats aren’t doing a 12 hour round trip for £20 or so.
If same day delivery is available. You’re likely under an hour from the store.
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Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.
- Thread starter Six0Four
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Uber eats aren’t doing a 12 hour round trip for £20 or so.
If same day delivery is available. You’re likely under an hour from the store.
It is not about selecting the courier yourself; it is about opting for same-day delivery. It is you, the buyer, who chooses the delivery option and bears the consequences. Even if selecting that option was a good decision, and even if the courier personally hands over the parcel to the buyer, the courier will deliver a sealed package and will never wait for you to check the contents. In other words, you receive a sealed parcel; the "unboxing" is your responsibility.
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It has. The courier, a rather posh term for postman, delivers a sealed parcel. It is not his responsibility to verify what is inside the sealed package. You have to do the "unboxing" yourself.
Once again, the $13 was paid for a two-hour delivery. So, what did the OP do after the two hours and a few minutes had passed? Did he call the police immediately? Did he contact Apple right away? Did he make a complaint straight away?
If I remember correctly, you can traverse Edmonton in about 45 minutes.
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And what is your point? The OP never received a parcel, let alone a sealed parcel so he could not unbox it. Your 'unboxing' statement is therefore purely hypothetical, off topic, unnecessary victim-blaming and not helpful at all.
Essentially this. I am so confused, where is Apple's proof of delivery? I am not debating how much proof a signature would really be but I am really just asking what that proof actually is that Apple claims to have. Like is there some photo? Was it shown to OP or the bank? What is it?After all said and done, it basically boils to one simple fact and it comes in the form of a small line in Apple's terms and conditions of sale/delivery (posted by a member in here) that states 'physical possession' must take place for an item to be considered delivered. This never took place due to the fact that there being CCTV footage of the time and date of the alleged delivery and this same footage showing no delivery took place. Apple needs to prove that physical possession took place otherwise their terms and conditions are invalid meaning they cannot deny the OP's chargeback claim. If the deny the OP's claim then they are in breach of contract (sale contract) It would be a very very easy win in court for the OP
Furthermore Apple does know what specific units they shipped to OP so it's not like they can just disappear into thin air. Apple has the ability to at the very least brick them removely via what's called a Chimaera lock. Not that this is any of OP's concern really, but it makes no sense to me that Apple with all their knowledge and tech isn't able to put 2 and 2 together and realize what's going on. Instead they're claiming all is well so these units likely activated just fine instead of being turned into paperweights. It makes no sense.
What is your purpose in this thread? All you seem to be focused on, is blaming the OP for something that wasn't his fault. The forum has plenty of other threads that could use pursuing.
Not sure why you continue to try and disrupt and cause confusion in this thread.
In the screenshot provided by the OP, it states that proof of delivery is present, and additionally, it mentions that no returns were made within the 14-day return timeframe. The bank or credit issuer also states that the "order is valid and has been fulfilled as expected."
In other words, the bank or credit issuer possesses the proof of delivery. The original poster claims he does not have it or that he did not accept the delivery. This is an argument between the OP and the bank or credit issuer, rather than between the courier, whoever that may be, and the OP. Once the proof of delivery is established, the courier's responsibility is concluded. At this point, the OP must demonstrate that he did not accept the delivery, which should be reported to the police. This should have been done immediately after the two-hour delivery period—by lodging a complaint with Apple and notifying the police.
If the complaint to Apple and/or the police was made long after the two-hour period, and especially if it was not reported on the same day, none of the parties would likely regard it as a serious complaint. Action must be taken immediately!
The driver did not enter the building where the OP resides. The police have proof of that. All the bank and Apple has is a scribbled signature that is not the OP. Just because the driver drove to the correct address doesn't necessarily mean the order was delivered. The OP has repeated himself numerous times on information you want to keep bringing up to try and show blame on his behalf. You are not being helpful. You are purposefully disrupting the thread. If all you want to do is blame the OP, please consider going to a different thread. What you are doing in this one is not warranted or wanted.
You've been in this thread since it started and you know I instantly called Apple and they said they would investigate. As soon as they denied me I filed a police report.
We've also established what Apple is considering proof of delivery. I attached all their "proof" and forwarded it to the police as well. The only proof they have is not of the delivery but that it was actually me who entered the correct address when ordering. You read the attachments they sent. Why do you think I'm posting all this stuff? It's to be as transparent as possible.
Since you first showed up in this thread you've been desperately trying to blame me somehow. Seriously what's your beef?
Fed ex and UPS are also couriers though, so don't choose them either?
Do you do this for your purchases? This is so ridiculous a standard I don't even quite know how to respond.
I don't drive 6 hours to get a lower price on a car.
And one should be able to trust Apple with the proper delivery of their hardware.
I mean its Apple.
At this point I would leave the damn ecosystem if I were OP. If they can't get basic things like this right, how long until Apple is making everyone drive 6 hours to get a laptop? Is that even worth it?
I am debating an M4 mac mini, but with my daughter I can get education pricing. How do I do that through anyone but Apple?
And the larger question? Why should I have to? This is apple.
Do they? I didn't get a choice on the last couple refurbs I bought...It was free and it was through Fed Ex, signature required.
Because of the risk level, which is much reduced with FedEx and UPS. I’ve personally been subject of fraud with FedEx, but getting a refund through them is much easier because they have processes to deal with it e.g. mail insurance.
What insurance can one expect with “UberEats”?
I’m not defending Apple here, I’m simply advocating better risk management. The risk of using Apple’s courier services (which inexplicably includes “UberEats”) is not worth the risk for expensive Apple products.
Proof of delivery for my Apple device is always available. All I have to do is click submit.
I don’t, because I’ve never had a situation where an Apple purchase was so urgent. It’s up to every individual to decide their own risk level. What it usually boils down to is that Apple’s courier option is a bad idea.
I agree. So now that the knowledge is known that Apple’s courier option is not worth the risk, don’t do it. It’s less risky to drive down yourself to get it. That’s my point.
Right I get that but the customer doesn't know it's sent by Uber eats beforehand so why would they assume there's a risk? All they know is it's a courier. Just like a normal Apple order.
Because it was done through a proper courier. None of this exists for orders delivered by Uber Eats. Even if it did all it looks like to be is a signature which means nothing.
When Apple hands over the parcel to a courier company, whether it be UberEats or another service, that courier company informs the client via SMS and email. Did you receive an SMS or an email from the courier company? This is an automatic process.
Again like I already said, I got a text (from Apple) saying your order has been delivered. Opened my door, didn't see it. Went down to my lobby, didn't see it. Instantly called Apple.
Are you saying that until you opened the door, you were unaware that it had been delivered? The courier company or Apple didn't inform you that your parcel was being delivered by a specific courier company? No one knocked on your door? In that case, it could have been anyone who received the parcel.