I think those are probably isolated cases. Either that or I've been lucky enough to encounter decent support staff at the local Apple Stores.
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Other Apple is slowing down older iPhones based on battery wear level [MERGED]
- Thread starter IsaacM
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Because -if- you're right that -all- Apple mobile devices behave this way, it's highly relevant whether -all- mobile devices do the same.
I took my 6S in yesterday because the battery life has been terrible. The phone is out of warranty, and I would have happily paid the $79 to replace it, but Apple refused to do so because the battery passed their diagnostic.
You are missing the point again. Apple will not replace a battery unless the battery life percentage is below 80%, even if you pay out of pocket. Users are reporting CPU throttling even above 80%. They are slowing the device down via software (hardware is still capable since no moving parts) to preserve battery life without indicating it to the user. Most users would simply replace the battery, but Apple refuses, and suggest the owner needs to replace the device.
So, imagine in your starter analogy, after the warranty, the manufacturer put an undesired effect because your starter was older, then wouldn't replace it at the customers cost...
I was bringing my original apple watch into the apple store 2 weeks after release (because of an AR coating issue), while I was sitting there, I heard a "Genius" tell a customer with a 3 year old macbook that it was getting up there in age, and she needs to back everything up asap as computers of this age tend to fail. He suggested she get ready to replace the computer as soon as she can. Really? A 3 year old $2k laptop is at the end of it's lifespan? I laughed, but didn't say anything.
I think common knowledge would be that if rechargeable batteries start lasting less (capacity down), it is time for a new battery. In this case, Apple slows the phone down to keep battery life up. Hence people think it isn't a battery issue. Therefore, common knowledge does not apply here.
You are 100% correct that it isn't a hammer. A smartphone should be "smart enough" to notify the user that "hey the phone is throttled because your battery is in poor health"
Its ok not to defend Apple all the time, sometimes the consumer deserves some benefit.
I’d love to see some of your content that you use these computers on I know many many many pro users they don’t have one little bitch to say about their products if they buy from Apple but there’s all these people out there that don’t do nothing but surf the dark web, pirate, and whine about it.... go buy an android or use windows then!
Sorry, I am not sure what you are saying here (honestly). I would be happy to respond to you, if you wouldn't mind explaining what your comment means.
It’s also okay not to bash Apple all of the time, especially when things are not proven. They might have a reason for doing things a certain way that is totally blown out of proportion on the internet.
Found in the other thread. 2 iPhone 6 bought on the same day. According to the poster in the news thread, the white one is unusable while the black is usable. Interesting. This means the reason my 6 is unusable on iOS 11 maybe because it's having the same problem.
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Yes. The reason is to save cost by not doing a recall. Don't want to hurt the bottom line. At the same time, to prevent the phone from shutting down they implemented an underclocking solution which slows down the phone causing the unsuspecting customer to wither get a new battery or a new phone. Win Win either way and in all respects including cost.
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Never heard of Apple refusing to replace a battery if you are paying for it. Source?
Edit: saw your reply where you state Apple refused to replace it because it passed their tests. Next time I’m in an Apple store I’ll ask them this question.
This is the best plan (and for safety reasons, not just battery capacity/service life reasons). The trick is figuring out when you've got an OEM part. Correct me if I'm wrong, but I don't think consumers can generally get their hands on Apple OEM parts?
I agree a good reason not to do a recall is to save money; however you can’t prove that is apples’ rational or that is what they are doing. In fact the common denominators with most of these threads is that the “proof of the pudding” ie smoking gun is always missing. It’s the same pattern: “my phone did this there Apple is engaging in planned obsolescence (or cost cutting or greed or etc)
Look through the history of this thread and you’ll see people say they have 7’s experiencing the throttling.
Even if you are out of warranty and their little test app indicates that the battery is within their "normal" parameters then even if you offer to pay they will not replace it.
So you would have to risk going to a 3rd party repair place or trying to do it yourself.
Your car comparisons are pointless.
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Maybe you got lucky.
I didnt cause that's their policy and wouldn't replace the battery even though I wanted to pay.
I always replaced batteries by calling apple on the phone, giving my credit card details and a delivery guy shows up next day to pick up the phone. No diagnostic no question asked. I’m actually gonna do it again for a 6 in the coming weeks. Not sure about this “refuse” thing you’re talking about for walk in store support, but clearly there are workarounds.
(I’m also curious if they’ll send me a refurbished unit with brand new battery for quicker service like they would do back in the day, or replace the battery in my actual phone)
(I’m also curious if they’ll send me a refurbished unit with brand new battery for quicker service like they would do back in the day, or replace the battery in my actual phone)
Apple now does diagnostics over the phone/chat session. They perform the test and the information gets sent directly to them. When was the last time you had them replace your battery?
Doesnt it suck to have to go through a workaround to pay to get your battery replaced
Not sure if they replace the full iphone when done via mail or just the battery, I think just the battery but not 100%
Fair enough! But is it software regulated or is it just that the battery can't put out enough voltage after a certain amount of time so the chip gets downclocked?
Its all software.
If the battery is defective then the device will turn off as we saw since it cant provide enough power for the device to stay on.
If not then the battery when it gets degraded will just have a shorter life and hold charge less than before.
That's not up the manufacturer to purposely slow down a device when the battery gets degraded.
Seems like people are saying because the battery can't put out enough voltage for as long as it used to, Apple used software to underclock the cpu to make the battery appear to last as long as it used to. So, users wouldn't experience the true battery life (it was extended), but would experience slower speeds.
NO ONE would have assumed slower speeds were due to a bad battery, that's just now how electronics work, unless programmed to do so. And since Apple never informed their customers, people would just assume their devices was not capable of running the latest and greatest OS.