iPhone 8/Plus Apple mistakingly sent my cousin 2 iphones

[legendary219]

Hi guys,

My cousin ordered an iphone 8+ for her dad. Her chase card got blocked because chase thought it was fraud, so she used another card right away to place the order. After that order, she saw an email from chase asking if she tried to place the order, she didn't do anything since the order didn't go through anyway and deleted the email. She later got a call from a Chase rep asking if it was her, she said yes it was but DO NOT process the order as she already did with another card. The rep said she won't. 2 days later she gets an email from apple saying another phone was shipped to her. She realizes the rep processed the charge.

She called Chase and told them what happened. They temporarily removed the charge and said to wait 2 months before it's off because they are going to reach out to Apple. It'd had been 2 months and apple has not gotten back to Chase regarding this, so Chase has permanently removed the charge to fix their mistake. Now she an iphone that she didn't pay for.

What should she do? I told her to keep it since Chase gave Apple 2 months to reply but they didn't. I'm not sure if 1 phone is worth their time of the day to deal with. A lot of other people with this issue also said to keep it but not sure if it would be an issue in the future?

 

[Pnr2020]

Do the right thing and contact apple. They might say keep it if your lucky

 

[Not_A_Chef]

Hi guys,

My cousin ordered an iphone 8+ for her dad. Her chase card got blocked because chase thought it was fraud, so she used another card right away to place the order. After that order, she saw an email from chase asking if she tried to place the order, she didn't do anything since the order didn't go through anyway and deleted the email. She later got a call from a Chase rep asking if it was her, she said yes it was but DO NOT process the order as she already did with another card. The rep said she won't. 2 days later she gets an email from apple saying another phone was shipped to her. She realizes the rep processed the charge.

She called Chase and told them what happened. They temporarily removed the charge and said to wait 2 months before it's off because they are going to reach out to Apple. It'd had been 2 months and apple has not gotten back to Chase regarding this, so Chase has permanently removed the charge to fix their mistake. Now she an iphone that she didn't pay for.

What should she do? I told her to keep it since Chase gave Apple 2 months to reply but they didn't. I'm not sure if 1 phone is worth their time of the day to deal with. A lot of other people with this issue also said to keep it but not sure if it would be an issue in the future?

their mistake, their problem. don't see why telling them is the "right thing" it's not like they're gonna be desperately searching for it. they'll have popped out another 10,000 from the factory by the time your hold time is up on the call.

 

[akash.nu]

their mistake, their problem. don't see why telling them is the "right thing" it's not like they're gonna be desperately searching for it. they'll have popped out another 10,000 from the factory by the time your hold time is up on the call.

Because there is something called moral. Keeping an item you haven’t paid for, even when it’s sellers fault, goes against that. That’s what a civilised human being would do. But then.... there are others as well.

 

[Pnr2020]

their mistake, their problem. don't see why telling them is the "right thing" it's not like they're gonna be desperately searching for it. they'll have popped out another 10,000 from the factory by the time your hold time is up on the call.

Honesty is the best policy.

 

[scottrods]

Always do the right thing, because it’s the right thing to do... period.

 

[Pnr2020]

It’s nice to see there are still honest people about today.

 

[SDColorado]

It sounds like Chase already attempted to reach out to Apple, if what you say is correct, and received no response to their inquiry?

According to the Federal Trade Commission, unordered merchandise that is shipped to your home is yours to keep and can be considered a free gift. This is largely in order to stop companies from shipping you stuff and then sending collections agencies after your money later on, after you've either used it, tried to return it and failed, or gotten rid of it.

It sounds as though your cousin has already done due diligence by contacting Chase and telling them not to process the order and in Chase reaching out to Apple and not receiving a response.

The guidelines allows for companies to make honest mistakes and ask you for assistance in resolving it, but it sounds as though Apple asked for no such assistance.

If your cousin would like to, she could reach out to Apple and notify them of the error, but it doesn't sound as though she is obligated to do so at this point.

 

[casperes1996]

If your cousin would like to, she could reach out to Apple and notify them of the error, but it doesn't sound as though she is obligated to do so at this point.

Legally, yes. i do believe she should try and give em an email or something, wait a few more weeks, and then do whatever she wants with it, ,like selling it off or whatnot.

 

[SDColorado]

Legally, yes. i do believe she should try and give em an email or something, wait a few more weeks, and then do whatever she wants with it, ,like selling it off or whatnot.

I don't disagree. But Apple's failure to respond to Chase's inquiry within 2 months, would make me think due diligence was done. But there is always a line between whats legal and whats just right.

 

[Glmnet1]

Do the right thing and contact apple. They might say keep it if your lucky

If I understand the story correctly it seems like Chase is the one losing money in this case, not Apple. Why would Apple ask for her to return the phone if they got paid for it by Chase? On their end everything's paid for.

And since she already contacted Chase and they cancelled the charge I don't think there is anything else to do.

 

[Appurushido]

Hi guys,

My cousin ordered an iphone 8+ for her dad. Her chase card got blocked because chase thought it was fraud, so she used another card right away to place the order. After that order, she saw an email from chase asking if she tried to place the order, she didn't do anything since the order didn't go through anyway and deleted the email. She later got a call from a Chase rep asking if it was her, she said yes it was but DO NOT process the order as she already did with another card. The rep said she won't. 2 days later she gets an email from apple saying another phone was shipped to her. She realizes the rep processed the charge.

She called Chase and told them what happened. They temporarily removed the charge and said to wait 2 months before it's off because they are going to reach out to Apple. It'd had been 2 months and apple has not gotten back to Chase regarding this, so Chase has permanently removed the charge to fix their mistake. Now she an iphone that she didn't pay for.

What should she do? I told her to keep it since Chase gave Apple 2 months to reply but they didn't. I'm not sure if 1 phone is worth their time of the day to deal with. A lot of other people with this issue also said to keep it but not sure if it would be an issue in the future?

Honesty is always the best policy. You keep it now, I'm sure you'll regret it later. They might flag it down with an IMEI number that wasn't paid for, or stranger things could happen down the line.

If I were you, do the right thing. If you were to keep it or sell it, don't be surprised if consequences come soon after.

 

[casperes1996]

I don't disagree. But Apple's failure to respond to Chase's inquiry within 2 months, would make me think due diligence was done. But there is always a line between whats legal and whats just right.

That is fair. And 2 months is a long time as well.

If I understand the story correctly it seems like Chase is the one losing money in this case, not Apple. Why would Apple ask for her to return the phone if they got paid by Chase for it? On their end everything's paid for.

And since she already contacted Chase and they cancelled the charge I don't think there is anything else to do.

Also fair point. If indeed Apple took the money from Chase, it'd make no sense contacting Apple about it regardless

 

[SDColorado]

Also fair point. If indeed Apple took the money from Chase, it'd make no sense contacting Apple about it regardless

I wonder in this case, since the cousin specifically told Chase not to process the order, if it isn't Chase who is on the hook for the "gift" if Apple refused to respond or take it back. Maybe Apple just said "eh, we've got ours" and blew off their request

 

[Not_A_Chef]

Because there is something called moral. Keeping an item you haven’t paid for, even when it’s sellers fault, goes against that. That’s what a civilised human being would do. But then.... there are others as well.

morals for a trillion dollar company. real high on my list. i considering myself moral when it actually matters for a human being, not to help out a mega corp.

 

[riverfreak]

The ethical thing to do is mail it to me. Priority Mail. Thx. Will send you DM with my mailing address in a mo. You’ll sleep well tonight.

 

[akash.nu]

morals for a trillion dollar company. real high on my list. i considering myself moral when it actually matters for a human being, not to help out a mega corp.

It doesn’t matter if it’s a trillion dollar company or an individual, right is always right.

 

[SDColorado]

morals for a trillion dollar company. real high on my list. i considering myself moral when it actually matters for a human being, not to help out a mega corp.

Or a bank valued at 19.2 billion. Meanwhile we are talking about an $800 phone that costs under $300 to build. The numbers kinda make your head spin.

 

[v0lume4]

Definitely contact Apple and tell them the situation.

 

[44267547]

their mistake, their problem. don't see why telling them is the "right thing" it's not like they're gonna be desperately searching for it. they'll have popped out another 10,000 from the factory by the time your hold time is up on the call.

It is Apple's mistake and it is their problem. However, in the slightest, I personally would follow up with Apple or the bank to see what their thoughts are. If Apple does not respond, then so be it, then I get to keep the phone. But at least I would know that I made the appropriate effort's to avoid any uncertainties or charges that could potentially arise at a later time/date.

 

[Julien]

morals for a trillion dollar company. real high on my list. i considering myself moral when it actually matters for a human being, not to help out a mega corp.

So you feel YOU have the right to decide when it is moral to cheat. News flash: it is ALWAYS immoral to cheat and "i considering myself moral when it actually matters..." is an oxymoron. It ALWAYS actually matters.

 

[mcarthon]

Keep it

 

[Septembersrain]

I'd do a conference call with Apple and Chase. Get the situation resolved with both parties knowledge, then return the other device with a package sent by Apple.

 

[cableguy84]

Play dumb, you never received the item. Easy

 

[geoff5093]

What would you do if you decided to keep the second iPhone? It's possible it will get blacklisted, so if she sells it they may come back demanding a refund.