iPhone 8/Plus Apple mistakingly sent my cousin 2 iphones

[AlphaGuitarist]

Just for the sake of adding to this discussion, we have thus far established the following:

• Apple has already been paid
• Chase has issued a credit to the customer and contacted Apple regarding refunding the money and canceling the order
• Apple had two months to respond, but didn't, causing Chase to permanently credit the customer's account
• Chase is out of money, not Apple

Based on the above and the majority consensus that the customer should do the right thing and return the phone, to whom exactly should the phone be returned? As per above, Apple already has their money and the return period has expired. Chase, due to an error made by one of their representatives, is out of money. Should the customer take the phone to their nearest Chase branch and give it to the manager? Mail it to the Chase CEO, perhaps?

The correct thing to do would have been to return one of the phones after it arrived and collect the refund directly from Apple. I had to do this with other businesses on a couple of occasions. It's not that complicated. Since that did not happen, Apple failed to respond to Chase and the money was credited by Chase, who erroneously approved the transaction in the first place, I'd say that the customer is in the clear, both from a legal and moral perspective. Of course, my opinion is based on taking the OP's story at face value.

Speaking of moral repercussions and "the right thing to do", what does everyone think about Apple ignoring Chase's request?

 

[BeefCake 15]

This happened to a family member as well where there was a fraud charge from the Philippines and he called up the credit card company to tell them. CC company decided to wipe all charges from that day which included a brand new Mac and when he told them those were legitimate purchases they said don't worry about it...free Mac I guess!

 

[Raist3001]

Wouldn't chase issue a charge back to apple?

 

[digitalexplr]

I call BS on the whole story. New Member, first and only post, "My cousin" had this happen, ignored fraud alert from Chase? Also this isn't exactly how Chase handles such things, nor does Apple.

 

[Smearbrick]

Delete this thread an pretend nothing ever happened. All this talk of what is moral and what is not makes me want to yack on my questionably obtained Nikes.

 

[Raist3001]

Also this isn't exactly how Chase handles such things, nor does Apple.

I agree. Whenever I have disputed a charge, I was given a temporary credit until my CC could contact the seller. Once the CC ruled in my favor, the seller was issued a charge back. I do not see how or why Chase would eat the amount of the phone in this story.

 

[eyeseeyou]

Isn’t this on chase to follow up with Apple since Apple already charged chase for the 2nd iPhone?

 

[Jack Neill]

I ordered a Speck case for a Lumia 1020 from Amazon one time and I got 2 in the mail. I kept the 2nd one. I still feel bad everytime I look at my Lumia 1020.

 

[verdejt]

IMHO due diligence has been done. Chase contacted Apple and never relayed anything to the customer. 60 days is a fair amount of time to wait. She should consider the phone hers. However is totally sure she can do one of two things. Take the phone to her provider to see if the ESN has been blacklisted. Or she can chat with Apple service (chat because she have a saved transcript of the conversation) and explain it to them and see what they want to do. So OP please tell us what you decided to do.

 

[blasto2236]

If I understand the story correctly it seems like Chase is the one losing money in this case, not Apple. Why would Apple ask for her to return the phone if they got paid for it by Chase? On their end everything's paid for.

And since she already contacted Chase and they cancelled the charge I don't think there is anything else to do.

That's actually not how that works. When a bank processes a chargeback on a disputed item, it takes the funds back from the retailer (hence the term "chargeback"), so Apple is definitely out the money in this situation, not Chase.

The person with the phone should definitely contact Apple Online Store support.

 

[Glmnet1]

That's actually not how that works. When a bank processes a chargeback on a disputed item, it takes the funds back from the retailer (hence the term "chargeback"), so Apple is definitely out the money in this situation, not Chase.

The person with the phone should definitely contact Apple Online Store support.

Interesting, I'm not an expert so please explain to me how this works.

I find it very difficult to believe that Chase would be able to get back money from Apple two months after it was charged without authorization from Apple.

Also, Apple wouldn't have shipped the second iPhone in the first place without receiving payment.

 

[mpavilion]

I call BS on the whole story. New Member, first and only post, "My cousin" had this happen, ignored fraud alert from Chase? Also this isn't exactly how Chase handles such things, nor does Apple.

I agree — the story doesn't make sense. The charge didn't go through on the first (Chase) card, so the cousin immediately paid via a different card. At that point, the order has been processed. How could the Chase rep follow through with the payment on the original card, several hours later? Apple wouldn't (couldn't) accept a second payment for the same order. The payment had already been processed, the order closed out, the phone shipped.

Some good discussion here, regardless...

 

[SRLMJ23]

I agree — the story doesn't make sense. The charge didn't go through on the first (Chase) card, so the cousin immediately paid via a different card. At that point, the order has been processed. How could the Chase rep follow through with the payment on the original card, several hours later? Apple wouldn't (couldn't) accept a second payment for the same order. The payment had already been processed, the order closed out, the phone shipped.

Some good discussion here, regardless...

I second exactly what he said. If it is true, do the right thing and contact Apple and/or Chase and see what is going on, simple.

 

[laudern]

F**k the moral high ground. You got a free iPhone. There are suckers born every day that would gladly give it back. Don't be one. Take the advantage. Tip the win/loss ratio in your favour.

I'd easily sleep at night knowing I've gotten a free iPhone from a comapy (bank or a apple) who wouldn't give two sh*its if the phone was kept/returned/burned in a tyre fire.

 

[alphaod]

This isn't Apple sending your cousin two phones by mistake. This is your cousin doing chargeback fraud. By failing to cancel the dispute after getting the device, it's now fraud.

 

[44267547]

I call BS on the whole story. New Member, first and only post, "My cousin" had this happen, ignored fraud alert from Chase? Also this isn't exactly how Chase handles such things, nor does Apple.

I'm not saying this thread specifically, but there have been threads in the past where someone comes in here and they're seeking Alterior motive's with a generated story to try to gain Intel/information on how to avoid being charged for something. It's not uncommon with Internet anonymity.

 

[scottrods]

I was telling a coworker about this discussion and he told me he got an iPhone 6 plus sent to him (Pre-order timing too) and had never even ordered anything. Called Apple, and Apple said keep it, and they black listed the phone immediately. So it could not be a phone after that. However, it worked as a iPod... A really nice iPod. This is Just what I was told... This may also be a story. But I trust this guy pretty much. Your mileage may vary on something like this.

 

[2ndtry]

I call BS on the whole story. New Member, first and only post, "My cousin" had this happen, ignored fraud alert from Chase? Also this isn't exactly how Chase handles such things, nor does Apple.

Not only one post from a first timer, but he has never come back. Seems suspicious to me.

 

[Raist3001]

.......Called Apple, and Apple said keep it, and they black listed the phone immediately.

Yep, if the story is true,my guess is that apple did not need to respond and simply blacklisted the phone.

 

[jsnuff1]

I’m absolutely certain that you have no clue about how businesses work.

Actually run multiple businesses of my own, and when stuff like this happens to me its written off as "cost of doing business."

Ive been an Apple fan longer than most of you even knew what Apple was, but to actually make a moral argument for Apple in this case (whether or not OP story went the way he initially made it out to be) is pretty funny, when they are LITERALLY the most profitable and greediest corporation on earth.

 

[verdejt]

Jsnuff1 careful with that Apple fan longer line. I remember playing with a Macintosh plus.

 

[Gathomblipoob]

Jsnuff1 careful with that Apple fan longer line. I remember playing with a Macintosh plus.

And I remember before that.

 

[Reno Raines]

The moral argument has no basis when the other side is a multinational corporation that has hundreds of billions in the bank, extracting every last penny from millions that have 0 in their bank.

Is it moral for apple to charge 1k for a phone, when it costs 200 to make, and they would be perfectly fine with a $50 profit?

Sorry wouldn't feel bad one bit if I kept the phone. If I walked into my local electronics store thats been struggling to stay alive for the past 10 years and they accidentally gave me two phones, Id be the first to turn around and give it right back.

Again, I mean no offense to you but I still believe honesty is the best policy. I harbor no ill will against any company that works hard to make the best product a consumer wants to buy. I can simply choose not to buy a product if I think the company making it is bad in some way. I bought the iPhone 8 as I personally think the X was too expensive for me based on what I use my phone for. I just believe in karma is all. Plus I would feel like a hypocrite since I tell my daughter that being honest is best way to go in most circumstances.

 

[akash.nu]

Actually run multiple businesses of my own, and when stuff like this happens to me its written off as "cost of doing business."

Ive been an Apple fan longer than most of you even knew what Apple was, but to actually make a moral argument for Apple in this case (whether or not OP story went the way he initially made it out to be) is pretty funny, when they are LITERALLY the most profitable and greediest corporation on earth.

How does your morality depend on what a business is doing in their financial year?! Greediest?! Really?! The sole purpose of a business is to make profit. If Apple was doing anything illegal then they’d have been facing the law for that. Clearly they’re not.

I’m no teenager or blind fanboy but when people try to tell me that morality or for any other personal characteristics is dependent upon what the other party is doing, I can’t stop myself but arguing.

 

[boltjames]

Are you crazy? Sell it, return the other and get yourself an X. There is no morality involved with big evil corporations that own half the world.

I take offense with this.

I am a very wealthy senior executive in a big corporation and I'm a nice person just like you are, only more successful. Your views and your words can hurt people. The rich have feelings too. Remember that.