So sick of the word 'gate' being appended to a word to denote a problem. I bet most people under a certain age don't even know what it means or why they're doing it.
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iPad Apple Pencil 2 scratchgate on side iPad Pro 2018?
- Thread starter javiyamo
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I hated it even with the original "antennagate." It's just annoying.
Hi,
Firstly I’m new here but have researched on this forum often, thought I better register.
I struggling to find where you reference that Apple will indeed replace the unit as per your post, I sent in both my iPad 11” and pencil, received unfavorable feedback, “user error” etc any help or anything I can reference to “strengthen” my case.
tx
Johannesburg, South Africa
update: CoreGroup who runs Apple in SA, is now, looking into this for me, I await their response with baited breath!
On a side note, have just noticed my slightly newer iPad Pro 12.9" is bent, while watching the Sept Apple event, notice that is bending right by the charge port for the pencil! I hope I have better luck with this bigger known issue!
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I discussed the issue with Apple support and they offered to swap by mail or gave me the option to go to the store and have them swap it there. I have been traveling so I haven't gone yet. I will let you know when I do. Hopefully this week.
Genuine question -Well, I'm not going to seduce anything or anyone
I don't agree with your assessment though. I haven't traveled with the iPad yet. Even "small debris" between the device and the pencil should not cause damage. This is a faulty design or I have a defective product.
After close inspection, I noticed a dot on the pencil. It's metal and imbedded in the pencil itself as in permanently attached. It's difficult to take a picture of the dot, but if I move it around under a light, it clearly shines like metal would. The markings on the iPad correspond approximately to where this dot is on the pencil. In fact, there are two symmetrical marks on each side of the black charging insert or magnet. Clearly from placing the pencil one way or another...
Edit: Added another picture of the dot. I took it with a DSLR, so you can now see clearly it's metal and embedded in the pencil itself. Just talked to Apple. Showed them the photos, they will swap the devices.
Did you let your pencil "snap" to the iPad often? It appears continued impact dislodged the metal pin from inside the pencil. Obviously a design oversight if that's the case.
No, you can see the pin is embedded in the plastic. It’s a manufacturing defect.
Unrelated to this issue is the fact that few keys on my Smart Case just quit...
I have the same issue, there is a very very tiny metal stub? Sticking out of my pencil where it attaches to the ipad pro 2018. Theres a tiny scratch now so i bought a silicon cover on aliexpress. I found that any elastic tape works just as well.
works fine, still attaches well and honestly, the scratch is so small i dont even want to bother going back to the apple store.
works fine, still attaches well and honestly, the scratch is so small i dont even want to bother going back to the apple store.
It amazes me how people are so eager to dismiss product defects these days. Whenever a user has a problem with their device, it always has to be their fault somehow.
It looks like we’re holding everything wrong now. People are jumping at the chance to blame the user because it couldn’t possibly be bad design. I noticed this is more pronounced with the iPad Pro 2018 and I wonder why.
It looks like we’re holding everything wrong now. People are jumping at the chance to blame the user because it couldn’t possibly be bad design. I noticed this is more pronounced with the iPad Pro 2018 and I wonder why.
I don’t know. I harbour suspicions that even the loyalist of apple fans “secretly” still return apple gear. They don’t announce it because they are still pushing the myth that apple can do no wrong on sites like this and elsewhere. It’s not lost on me that every single device I have had from apple has had to be replaced due to some issue or another (Had 7 in total. Four of which have been replaced to panel issues) and the displays apple source, as far back as iPad Air2 have had inexcusable, inconsistency issues that I fail to see how these loyal supporters never get stung?
Apple, imho have been failing for years now to source and implement a decent display on their devices. Finding a display that isn’t some shade of off white or yellow where white should be is like the proverbial needle in the haystack. Sorry, but my wife’s galaxy tabs over the years have all managed to get the display right. People call it ‘oversaturated’ they say the whites aren’t ‘accurate whites’ etc, but they look as accurate to white as one can get and what we, as humans perceive ‘white’ to be. I hand it to Samsung, their displays are stunning. Apple’s version of white just doesn’t do it for me but I love iOS & have no time for Android, so colour filters it is, for me, with iOS.
My post sounds like I’m sh***** on apple and this in turn is what triggers people to jump to the defence but in that defence they would rather lie to say the problems don’t exist or claim they have perfection. We know perfection doesn’t exist and it only goes to lead people who “Do” have issues with uniformity etc to persistently seek something better or something unrealistic, because the fans all seem to have better displays than yours or mine, so we presume they are out there. We don’t wanna be stuck with subpar when others claim theirs is perfect. Right?
I think they probably do return things but just do it quietly so. They won’t announce the issue on here. They won’t ever publicly side with the naysayers. They won’t add an issue to online complaints forums. The objective is still to protect the brand from people who bemoan them..I am, however positive they’ve had their share of dodgy displays over the years
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I don’t know. I harbour suspicions that even the loyalist of apple fans “secretly” still return apple gear. They don’t announce it because they are still pushing the myth that apple can do no wrong on sites like this and elsewhere. It’s not lost on me that every single device I have had from apple has had to be replaced due to some issue or another (Had 7 in total. Four of which have been replaced to panel issues) and the displays apple source, as far back as iPad Air2 have had inexcusable, inconsistency issues that I fail to see how these loyal supporters never get stung?
Apple, imho have been failing for years now to source and implement a decent display on their devices. Finding a display that isn’t some shade of off white or yellow where white should be is like the proverbial needle in the haystack. Sorry, but my wife’s galaxy tabs over the years have all managed to get the display right. People call it ‘oversaturated’ they say the whites aren’t ‘accurate whites’ etc, but they look as accurate to white as one can get and what we, as humans perceive ‘white’ to be. I hand it to Samsung, their displays are stunning. Apple’s version of white just doesn’t do it for me but I love iOS & have no time for Android, so colour filters it is, for me, with iOS.
My post sounds like I’m sh***** on apple and this in turn is what triggers people to jump to the defence but in that defence they would rather lie to say the problems don’t exist or claim they have perfection. We know perfection doesn’t exist and it only goes to lead people who “Do” have issues with uniformity etc to persistently seek something better or something unrealistic, because the fans all seem to have better displays than yours or mine, so we presume they are out there. We don’t wanna be stuck with subpar when others claim theirs is perfect. Right?
I think they probably do return things but just do it quietly so. They won’t announce the issue on here. They won’t ever publicly side with the naysayers. They won’t add an issue to online complaints forums. The objective is still to protect the brand from people who bemoan them..I am, however positive they’ve had their share of dodgy displays over the years
You've had problems with your devices. Me, personally, not so much. Had a few minor issues (faulty home button on the iPhone 4, things like that), but certainly never had to return a device. I'm happy with the quality of the hardware over the years. However, when I see Apple bashed in public, I'm a happy guy. I'm an Apple user, but I know that criticism will result in better products and customer treatment.
For example, they'll think twice before trying to do something like secretly throttling an older device due to bad battery. Because some people kept insisting Apple slows older devices down (despite being laughed off as a conspiracy theory) and actually bothered to Geekbench devices with different batteries to see the difference, there was a PR nightmare for Apple which resulted in a special repair program. Many people defended Apple then, but I bet you those people also had their batteries replaced cheaply, which was made possible by the criticism.
Same thing with the iPad Pro now. If people criticise the ridiculous bending issues some users are experiencing, this will result in a structurally more sound device (if this design update hasn't happened already). I love Apple products, but they do have their flaws and I like it when people call Apple out on them. If this never happened, you'd see Apple cutting more corners because they'd feel they can. The more pressure Apple feels, the better.
And I don't agree that criticism will result in higher prices just because the design has to be updated. For one thing, having that fear makes no sense because it essentially means you'd rather buy a product with a design flaw for a high price instead of a product with no design flaw for an even higher price. The economics don't work because in the first case you're paying for something that isn't worth it and won't hold up, even if you do pay a lower price.
In addition to that, the way I see it, we're all already paying for it. It's part of the Apple tax, the prices are what they are because everything is accounted for - repair programs, device swaps, refurbishments, repackaging, upgrades, lawsuits, all of that is factored in. It's a business and they calculate risk. When people buy Apple products, with every purchase they're helping Apple fund whatever will happen later, whether it's the battery replacement program, or the butterfly keyboard repair program, or adding structural integrity to an iPad, whatever.
When you walk into an Apple Store without a warranty and you have an issue that is your own fault, only to have the Apple employee swap out your devices without a problem, the first thing you'll think is "Wow, this is great, I'm so lucky!" Technically you are because you got a new device out of warranty without paying for it, but what you should ask yourself is why these things can happen. It's because customer service like this is already in the price of the devices you buy, Apple can afford it, otherwise their employees wouldn't think about just handing out a new device for zero dollars.
This is why I like to see class actions started against Apple, to shake them up a little so we can get a little something that we paid for anyway.
Sorry but this looks like a page from "Apple marketing influencer" handbook.
Really? Apple were quietly throttling devices FOR YEARS until somebody bashed them in the news and only and only then they stopped it. Even more! They never admitted they were throttling the devices. So we don't even know if they really stopped doing this.
No they didn't fix anything, and they don't plan to until a class action suite is out there. The devices are still bent, have white spots on the screen and develop touchscreen issues.
Apple doesn't do anything to those problems. They don't listen to anybody. Butterfly keyboard is still there, iPads have the same problems. Nothing has changed. They don't actually listen to anybody - I've been to Apple Store 3 times with the same problem and every time they told me they heard this problem for the first time! They just ignore customers.
No, they usually never replace anything without a warranty. Like no. It may have happened 3 times. But usually no, never.
Well this is a good idea actually! I would like to see it too!
Really? Apple were quietly throttling devices FOR YEARS until somebody bashed them in the news and only and only then they stopped it. Even more! They never admitted they were throttling the devices. So we don't even know if they really stopped doing this.
No they didn't fix anything, and they don't plan to until a class action suite is out there. The devices are still bent, have white spots on the screen and develop touchscreen issues.
Apple doesn't do anything to those problems. They don't listen to anybody. Butterfly keyboard is still there, iPads have the same problems. Nothing has changed. They don't actually listen to anybody - I've been to Apple Store 3 times with the same problem and every time they told me they heard this problem for the first time! They just ignore customers.
No, they usually never replace anything without a warranty. Like no. It may have happened 3 times. But usually no, never.
Well this is a good idea actually! I would like to see it too!
The problem isn’t that they were throttling devices, but that they did it secretly. Not only are they still doing it (this is why you have the battery health monitor in your Settings now), they went further and said they’d be “rolling the feature out” to iPads, as well. So yes, it’s clear they have no intention of stopping this practice, and they shouldn’t. I actually don’t mind the throttling because I prefer a device that is a little slower but stays powered on instead of a device that isn’t throttled and shuts down randomly. What I want, though, is to be told that this is due to a bad battery, instead of Apple making me think it’s outdated tech that won’t function properly anymore, thus pushing me to buy a new phone.
I don’know, maybe they did, maybe they didn’t. It’s beside the point. The point is, it will be fixed even if it isn’t at the moment. They fixed the iPhone 6 Plus’ structural weakness and the iPhone 6S Plus couldn’t be bent as easily anymore. The famous bendgate is a great example of them actually fixing a mistake.
They do listen and they do fix defects, the question is how quickly they do it for any particular defect and how much of a hassle it is. You have to account for R&D costs, production costs, PR, new models in the making etc.
When it comes to the butterfly keyboard, they rolled out a repair program (that even applies to the newest Macbooks who have that keyboard) and now they replaced it with the scissors mechanism. What more do you want? A repair program AND taking a new direction with the new Macs, this is just shy of sending out a letter saying the keyboard sucks. The fact Apple packages this so it’s PR friendly doesn’t mean they haven’t admitted their mistake. Probably tried to fix the keyboard, decided it wasn’t something they had confidence in and finally went with the scissor mechanism instead. How has nothing changed?
I’ve read about this many times, people talking about their experiences with swapping devices (this includes posts on this site). Apple is known for their customer service, but I won’t get into this.
Like really? You don't mind secret throttling?
Then right on! Go for it and throw more money at Apple just because you like throttling, faulty production, false propaganda and promises that are never fulfilled. Right there are the worst corporate practices and you just love them. Good for you!
Just here to figure out WTH a scratchgate was.
And completely glad that anything like this does not bother me.
I'd never be able to allow another person in my house or be able to drive my car, wake up tomorrow or put on my clothes for fear of anything wearing out with use. I don't see how some of you do it. But... carry on I guess ?
People are interesting AF though.
And completely glad that anything like this does not bother me.
I'd never be able to allow another person in my house or be able to drive my car, wake up tomorrow or put on my clothes for fear of anything wearing out with use. I don't see how some of you do it. But... carry on I guess ?
People are interesting AF though.
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What’s worse is posts like that are not uncommon. I’m worried that the sheer volume of loyal supporters Apple has means that not only do they get away with shady practices but that they als set a precedent for other manufacturers to behave similarly, and people have no rights of complaint because the industry leaders “do it”
Maybe apple users felt the need to defend apple when android users cruelly mocked and I understand them being defensive BUT it’s gone too far now. Their are literally, what feels like armies of these supporters camped out in every corner of the internet, sitting in wait to argue, humiliate and deny genuine discussion of user issues or constructive criticism. It’s not comfortable to have an issue nowadays and to seek help/advice online. You must prepare to argue. You must ‘prove’ you have an issue then you must defend you didn’t cause the issue yourself..It’s exhausting!
Many apple fans are more than just fanatical. Some come across almost delusional who can’t seem to grasp that not every discussion where users hold Apple to question, who call out the big corporations, are not attacking apple. We just see where this is heading and apple are making it okay for the industry to mistreat consumers. To play unfairly with those who are saving & spending their hard earned wages to own your products. More & more, I am becoming convinced that we (consumers) never actually do own these devices..it almost feels to me like I am renting these devices until the manufacturer decides its time to obsolete them. That sucks when they are fully functional devices that just happen to be at the mercy of OTA updates.
Over the air updates are ‘imo, the Bain of all that’s bad in the tech industry. They lure the consumer with attractive features & function. Sadly, in many scenarios they often deliver sinister coding, which appears to be device specific and can all but render previous generation tech with one foot in the grave. I simply do not trust OTA updates. They seldom fix but often introduce issues. Imo, your 1st OTA update is the beginning of the end for your device.
It does upset me some that some users will blindly defend the indefensible and sometimes it’s as clear as day when the proverbial wool is being pulled. Consumers being shafted by big corp is nothing new. It does worry me some that consumers are no longer united in calling out unfair business practice when its blatantly being served. Sadly the majority are “fans” of big corporations, which admittedly I find weird, slightly creepy tbh. The minority who make noise, who can see it for what it is. Who can literally smell scammy behaviour are ridiculed, mocked and ultimately identified as Trolls.
Anyway, i think we have no control over what they can do with our purchases and it seems it’s just the way things are. People continue to flock to buy their wares regardless. They and the fans (who are majority) have/will keep them in control. Naysayers are conveniently silenced by the overwhelming acceptance of shady manufacturer tomfoolery
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i wouldn’t have replied in the first place if I had known you couldn’t read.
Yeah sounds about right! Also A LOT of those people are paid Apple employees. The corporate propaganda went too far these days. You can sometimes see them, how they write their posts and what they write. Sometimes you can see the same narrative among a group of those "fans" probably being created by their bosses told from "different point of view".
Usually it's just like that - don't blame Apple, blame yourself, spend more money and buy more expensive stuff.
Yes, I have the same issue happened to my iPad Pro. I went to the Apple store and they told me it was cosmetic. They refused to replace the pencil. I bought a sleeve to prevent it from damaging further. My iPad scratches look identical as the pictures you posted.Well, I'm not going to seduce anything or anyone
I don't agree with your assessment though. I haven't traveled with the iPad yet. Even "small debris" between the device and the pencil should not cause damage. This is a faulty design or I have a defective product.
After close inspection, I noticed a dot on the pencil. It's metal and imbedded in the pencil itself as in permanently attached. It's difficult to take a picture of the dot, but if I move it around under a light, it clearly shines like metal would. The markings on the iPad correspond approximately to where this dot is on the pencil. In fact, there are two symmetrical marks on each side of the black charging insert or magnet. Clearly from placing the pencil one way or another...
Edit: Added another picture of the dot. I took it with a DSLR, so you can now see clearly it's metal and embedded in the pencil itself. Just talked to Apple. Showed them the photos, they will swap the devices.
Well, I'm not going to seduce anything or anyone
I don't agree with your assessment though. I haven't traveled with the iPad yet. Even "small debris" between the device and the pencil should not cause damage. This is a faulty design or I have a defective product.
After close inspection, I noticed a dot on the pencil. It's metal and imbedded in the pencil itself as in permanently attached. It's difficult to take a picture of the dot, but if I move it around under a light, it clearly shines like metal would. The markings on the iPad correspond approximately to where this dot is on the pencil. In fact, there are two symmetrical marks on each side of the black charging insert or magnet. Clearly from placing the pencil one way or another...
Edit: Added another picture of the dot. I took it with a DSLR, so you can now see clearly it's metal and embedded in the pencil itself. Just talked to Apple. Showed them the photos, they will swap the devices.
hi.... I want to ask you how was the Apple reacted to this? Because I have the exact problem, I just bought my ipad for 4 weeks, and I noticed small magnetic like a dust permanently attached to my apple pencil. When I try to match them to the scratch on my ipad‘s edge, it matches exactly right on the spot. And when I place the pencil one way or another, it matches too... so my powerful guest that THIS SMALL MAGNETIC like a dust that is attached to my apple pencil causing the scratches 😭
Mine has a faint spot in exactly the same location of the pencil. Do these tiny spots get worse, increase in size?
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I don’t really know what was going on exactly but one day I noticed that there was a dot. I thought it was just a stain but when I try to erase it, it wont go away. So I ignored it. But them the scratches popped up....
my advice is that put a sticker on your apple pen, to prevent it scratching your ipad😭
I have a 2018 12,9" space grey iPad Pro with an Apple pencil 2 for less than a month.
I always treat my electronics extremely carefully (always with case) but... small vertical scratches have appeared on the right side of my iPad Pro just where the magnet that holds the Apple Pencil in place is.
The scratches have also started to rub against my Apple Pencil and scratch the pencil itself.
It is really anoying to have an almost new and expensive device damage from "scratch".
I found some threads in the internet concerning this, so it seems is not an occasional problem.
Unfortunately I visited an apple store genius bar and they didn't know anything about that and did not offer me any solution (claiming the damage was probably done by me).
So...
Has anyone else experienced this?
Have we got an apple pencil 2 "scratchgate" on going???
I was lucky and had my iPad replaced (11” space grey) over an identical matter. My thought is to consider speaking to another Apple employee The next time you visit.
heres my log of the repair:
Problem Description/Diagnosis
Issue:
Owner noticing that about a month or more ago the pencil has stated to scratch the enclosure of the iPad, specifically around where the pencil connects to magnetically.
Steps to Reproduce:
Observed.
Ran Mobile Resource Inspector; no issues
Cosmetic Condition:
Scratches along where the pencil connects to the iPad.
Proposed Resolution:
Replace at no cost.
—
like another user already posted, 8 got a silicone sleeve for my pencil, and no issues since