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Apple Want My Mac Book Back
- Thread starter thewall
- Start date
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This would be a scam indeed best option go to the Apple Store and find out if not ignore the call and get on with life😁
I get scam emails and calls about banks I don’t have accounts with, satellite tv services I don‘t use etc. Someone answers and says “I don’t have XXX” - hang up, on to the next number.
On the other hand, I also get legitimate calls from supposedly reputable companies who don’t seem to have the first clue about the existence of phone scams and really can’t get it through their* thick skulls that they really shouldn’t expect people to do business with cold callers.
If I’m caught off guard by a phone call (esp. mobile) I really don’t want to start even thinking about what I should or shouldn’t say when pitted against someone who might be an experienced con artist.
(* where “they” may mean someone higher up the food chain than the poor so-and-so in the call centre, so I don’t advocate any rudeness beyond just hanging up)
I'm sorry but Apple doesn't call people and ask for their computers back.
Did they give you a reason on why they wanted?
No this has red flags all over it. Do not I repeat do not send your laptop to anyone. It's a scam!
Sure there is some minor chance that Apple sold you a laptop that wasn't supposed to be sold. If that's the case I would be questioning Apple and expecting a significant upgrade. It wouldn't be at one for one swap and it would be in person at an Apple store with someone I verified worked there.
Sure there is some minor chance that Apple sold you a laptop that wasn't supposed to be sold. If that's the case I would be questioning Apple and expecting a significant upgrade. It wouldn't be at one for one swap and it would be in person at an Apple store with someone I verified worked there.
Are you sure that's Apple calling you? It can be swindler. Never trust fully until and unless its from verified account. Make sure you ask the reasons for returning your macbook.
Did you read through the thread before posting? We’ve all been through that and is waiting in suspense for the OP to get back with an update…
That highly suspicious likely scam caller just got lucky.
I also receive emails that claim I bought McAfee via ebay and says my account is in danger, except, I don't currently have any active ebay account. Thankfully it's filtered by Microsoft SharePoint Exchange server automatically, I only found it when checking junk mail box.
Scam.
Ignore it.
If you do anything more than above, you're going to be drawn in and you'll end up with NO MacBook...
<--- wonders, "why do people answer the phone from unknown callers, anyway?" (Fishrrman doesn't even own a smartphone). And "NoMoRobo" works fine here on the [VOIP] landline...
Ignore it.
If you do anything more than above, you're going to be drawn in and you'll end up with NO MacBook...
<--- wonders, "why do people answer the phone from unknown callers, anyway?" (Fishrrman doesn't even own a smartphone). And "NoMoRobo" works fine here on the [VOIP] landline...
A scammer that asks you to take your macbook to the nearest Apple Store where his accomplice is standing dressed up in a Genius shirt?
Then the scammer must have fished enough information somehow to know which is the closest Apple Store. The only thing they can't fake is they can't walk into the Apple Store and pretend to be employees, unless there's an insider, but that's way too advanced just for a MacBook Pro imo.
Thanks For All Your Replies
Sorry didn't explain fully
I do have a case number and when i phone customer services my case is there and they move me on to the relevant people and when they phone me they know i brought an iPad last week, i have put off anything till 10th Dec to do research and so you can find out any info.
Sorry didn't explain fully
I do have a case number and when i phone customer services my case is there and they move me on to the relevant people and when they phone me they know i brought an iPad last week, i have put off anything till 10th Dec to do research and so you can find out any info.
Apple doesn't call owners about something like this. The only time someone from Apple calls is if you scheduled a call-back from Apple Support or Executive Relations.
So you’re calling apples official customer service listed here:
Contact - How to Contact Us
We aim to provide great customer service. For product enquiries, technical support and legal questions, here are all the ways you can contact Apple.
www.apple.com
… and not a number provided in the first call?
As @ninecows said, use a number that is found on Apple's site, and not any number that the caller gave you.
And if you reach someone who legitimately wants your laptop back, ask them why.
Exactly what I was going to say--my Macs are too mission critical to do something like this even if it was Apple. I'd tell them, "Send the parts to a local authorized repair place and I'll take it there if you can repair it same day."
But when you talk to these relevant people. what is there explanation for wanting this one back?
I've worked for Apple, and I've worked for a couple banks, and my first advice always is:
Whenever you get something that seems scammy, don't call a number that you received. Whether that's a number on a bank draft, or the number on caller ID, don't use it. Find a trusted source, in this case www.apple.com, and call the number listed there.
Engineering captures are rare, but do happen. That process often runs alongside the CRU process, but it isn't an A=B thing.
What I would recommend is that @thewall call 1-800–692–7753 and get through to AppleCare, have them look up his serial number and see if the notes match what the caller told him.
AppleCare chat would be able to help as well, they're available here: https://getsupport.apple.com/topics
Whenever you get something that seems scammy, don't call a number that you received. Whether that's a number on a bank draft, or the number on caller ID, don't use it. Find a trusted source, in this case www.apple.com, and call the number listed there.
It sounds like the @thewall may have had it in for service or at least called about service earlier. That can and does occasionally lead to an "engineering capture", where Apple wants the device back for additional research. Sometimes it can be safety related, so I wouldn't ignore this.
Engineering captures are rare, but do happen. That process often runs alongside the CRU process, but it isn't an A=B thing.
What I would recommend is that @thewall call 1-800–692–7753 and get through to AppleCare, have them look up his serial number and see if the notes match what the caller told him.
AppleCare chat would be able to help as well, they're available here: https://getsupport.apple.com/topics
Apple will not always tell the customer. We'd usually just say that engineering would like this device to perform additional research and troubleshooting and in exchange for your inconvenience, we will provide you a new unit. Sometimes that new unit would be an upgrade from what you brought in.
If he calls AppleCare at 1-800–692–7753 or chats with them here: https://getsupport.apple.com/topics and they advise him on the process to swap the MacBook Pro, I'd have no issues recommending he do that. I have personally had a unit CRU'd by mail and the process is smooth.
In addition to an Apple Store, any AASP should be able to process this for @thewall. There is likely an AASP closer than the Apple Store, and they can be found here: https://getsupport.apple.com/locations
If I bought something and I took the time to set it all up, even if it is legit, nobody is taking it away unless they 1. have a warrant or 2. give me something substantially better to worth my trouble. And to not even give you an explanation? Even if it is legit and not a scam they can go F themselves tbh.
