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bartvk

macrumors 6502
Dec 29, 2016
386
149
The Netherlands
I've seen home insurance claims and that might work. But did you buy it with a credit card? If so, you may actually have this damage insured. Check out the policy of the card.
 
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Ma2k5

macrumors 68030
Dec 21, 2012
2,565
2,540
London
I heard the car died and they let people go. I know some people that worked on the project and they have gone elsewhere. Same with Google. It turns out there is a lot more to making cars than software.

Tesla has their own self-drive system. But, I bet they sucked up some former Apple and Google engineers. Ford also scoped up some of the talent.

I would be surprised if Apple wants to go in the medical industry in an way other than data. Having worked for one of the large biopharms I can tell you the costs are tremendous. We used to figure $1-2B to get a product to phase 1 trial. And a few more $B to get it market. And by then a large chunk of the patent time has been eaten away. So in a few a years a generic version comes out and you margins are crushed. Even the large biopharms are buying generic companies and going into other products (lotions, eyecare, etc) where the profits are lower, but so are the costs.

Thanks for the reply, in regards to the medical industry, what about the technology side (sorry if it appeared as though I implied medicine).
 

jerryk

macrumors 604
Nov 3, 2011
7,421
4,208
SF Bay Area
Thanks for the reply, in regards to the medical industry, what about the technology side (sorry if it appeared as though I implied medicine).

Not sure what you mean by the "technology side". Record keeping and reporting in medical industry has a number of large entrenched players like IBM and HP. Medical devices have testing as rigorous (or more so) than drugs. Data mining is fertile ground, as is Machine Learning/AI, which is what I do.
 

SteveJUAE

macrumors 601
Aug 14, 2015
4,507
4,742
Land of Smiles
Speaking of spin, the hash you make of what I said doesn't remotely resemble what I actually said, of course. If you'd like to address what I did say, I welcome your ideas.
I'm happy and politly waiting for what you may of tried to say as you noted firstly "just as the value wasn't there for many in choosing between a 2014 refurb and a new 2015".

The second part on "2016 has numerous improvements and additional features that more than justify the price" is clear and my comment is purely on we do not no the breakdown of the "many" you state and is somewhat misleading, hence the jovial Spin remark

Perhaps you can clarify or amend the 1st part to avoid confusion
 

Sanpete

macrumors 68040
Nov 17, 2016
3,695
1,665
Utah
I'm happy and politly waiting for what you may of tried to say as you noted firstly "just as the value wasn't there for many in choosing between a 2014 refurb and a new 2015".

The second part on "2016 has numerous improvements and additional features that more than justify the price" is clear and my comment is purely on we do not no the breakdown of the "many" you state and is somewhat misleading, hence the jovial Spin remark

Perhaps you can clarify or amend the 1st part to avoid confusion

I can't tell what it is about what I said you don't follow. Did you read the quote I responded to? The poster didn't see the value in choosing a new 2016 over a cheaper refurb 2015. I pointed out the same applied with the 2015 model when it was new, many preferred the cheaper refurb 2014 to the more expensive new 2015. That happens with every new model. The same will happen with the next model.

Obviously many do prefer the more expensive new model, however, or it wouldn't sell.

None of that it is in any way misleading.
 

SteveJUAE

macrumors 601
Aug 14, 2015
4,507
4,742
Land of Smiles
I can't tell what it is about what I said you don't follow. Did you read the quote I responded to? The poster didn't see the value in choosing a new 2016 over a cheaper refurb 2015. I pointed out the same applied with the 2015 model when it was new, many preferred the cheaper refurb 2014 to the more expensive new 2015. That happens with every new model. The same will happen with the next model.

Obviously many do prefer the more expensive new model, however, or it wouldn't sell.

None of that it is in any way misleading.
Thanks for confirming, then in that respect my comment still stands the value was not there previously and still is not today :) which is what you also note and will continue. I'm surprised you can't see the irony of then going on to say about the justification for the price increase :)

We simply do not know if many prefer the more expensive new model, it's likely as revenue was up, but all we know is that 5,374M Macs were sold in last Q1 2017 statement which was only 60K more than the same period previously ie barely 1% more.

It's even harder to know for like for like sales (as there are not stats) if the newer one is more popular hence many prefer it more in that context or as noted before in a one horse race some parallels drawn to others are almost pointless.

Therefore "many" is at best a good and reasonable educated guess, but it can be misleading :D
 
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Sanpete

macrumors 68040
Nov 17, 2016
3,695
1,665
Utah
Thanks for confirming, then in that respect my comment still stands the value was not there previously and still is not today :) which is what you also note and will continue. I'm surprised you can't see the irony of then going on to say about the justification for the price increase :)

We simply do not know if many prefer the more expensive new model, it's likely as revenue was up, but all we know is that 5,374M Macs were sold in last Q1 2017 statement which was only 60K more than the same period previously ie barely 1% more.

It's even harder to know for like for like sales (as there are not stats) if the newer one is more popular hence many prefer it more in that context or as noted before in a one horse race some parallels drawn to others are almost pointless.

Therefore "many" is at best a good and reasonable educated guess, but it can be misleading :D

I didn't say anything about justifying a price increase. As the poster I replied to did, I compared a refurbed older model to a new one. There will always be a large price difference between an older refurb and a new model, even if the price of the new model stays the same as the previous one when it came out.

We do in fact know that many prefer the 2016 model. Otherwise they would buy the 2015 instead, as it's also been available since the 2016 came out. I didn't say or imply anything about whether sales have increased over the previous year (though it is believed by analysts that they have).

Again, there is nothing in the slightest way misleading about any of this.
 
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bartvk

macrumors 6502
Dec 29, 2016
386
149
The Netherlands

SteveJUAE

macrumors 601
Aug 14, 2015
4,507
4,742
Land of Smiles
I didn't say anything about justifying a price increase. As the poster I replied to did, I compared a refurbed older model to a new one. There will always be a large price difference between an older refurb and a new model, even if the price of the new model stays the same as the previous one when it came out.

We do in fact know that many prefer the 2016 model. Otherwise they would buy the 2015 instead, as it's also been available since the 2016 came out. I didn't say or imply anything about whether sales have increased over last year (though it is believed by analysts that they have).

Again, there is nothing in the slightest way misleading about any of this.

So you did not say this then :

But it remains that the 2016 has numerous improvements and additional features that more than justify the price difference for many..

:rolleyes:

I'm sorry I can't help you if you do not know the difference between reasonable assumptions, opinions, guess extrapolations etc and facts. I even agreed it's likely but there are no numbers.

Your mixing things up with examples I gave you to assist.

Sorry I'm not getting in to one of your ping pong matches and we have digressed enough already
 
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Sanpete

macrumors 68040
Nov 17, 2016
3,695
1,665
Utah
Your mixing things up with examples I gave you to assist.

What amazing irony.

I just explained and you just completely ignored (again) the difference between a price increase and a difference in price due to being old and refurbished.

Again, and this is in no way speculation, we do know for a fact that many people prefer the 2016 to the 2015 even at a reduced refurbished price. This point cannot be simpler or more clear. Again, it has nothing to do with whether sales have increased.
 
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SteveJUAE

macrumors 601
Aug 14, 2015
4,507
4,742
Land of Smiles
What amazing irony.

I just explained and you just completely ignored (again) the difference between a price increase and a difference in price due to being old and refurbished.

Again, and this is in no way speculation, we do know for a fact that many people prefer the 2016 to the 2015 even at a reduced refurbished price. This point cannot be simpler or more clear. Again, it has nothing to do with whether sales have increased.
Your just being silly now let it go
 

p96

macrumors newbie
Sep 13, 2011
14
20
My 2016 MBP 15" display cracked along the edge around February and was out of service for several weeks, and I only have theories as to the cause. If it was accidental and not a flaw, there are only a few suspects, such as the power or dongle cord which can wander between the screen and keyboard when closing it, or some minor impact I didn't take note of because it would be completely harmless to the older, sturdier MacBooks.
 

CaptRB

macrumors 6502a
Oct 11, 2016
940
1,015
LA, California
My 2016 MBP 15" display cracked along the edge around February and was out of service for several weeks, and I only have theories as to the cause. If it was accidental and not a flaw, there are only a few suspects, such as the power or dongle cord which can wander between the screen and keyboard when closing it, or some minor impact I didn't take note of because it would be completely harmless to the older, sturdier MacBooks.



Dude. YOU broke your laptop. You don't even know HOW it happened, but you're claiming that the old ones were sturdier? LOL. My 13 and 15" touch bar laptops are solid, but I protect them just like my previous models. They ALWAYS go into a 100 dollar leather/felt lined sleeve before going into a dedicated laptop bag. Nothing can "wander" into my expensive laptop because I take proper care of it.
Sorry, but it sounds like you let this happen. Everyone has noted that these things are well built, so take better care of it going forward.


R.
 
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TofSanity

Cancelled
Oct 29, 2010
1,498
2,935
Dude. YOU broke your laptop. You don't even know HOW it happened, but you're claiming that the old ones were sturdier? LOL. My 13 and 15" touch bar laptops are solid, but I protect them just like my previous models. They ALWAYS go into a 100 dollar leather/felt lined sleeve before going into a dedicated laptop bag. Nothing can "wander" into my expensive laptop because I take proper care of it.
Sorry, but it sounds like you let this happen. Everyone has noted that these things are well built, so take better care of it going forward.


R.
what sleeves do you use?
 

Lokada

macrumors newbie
Jun 12, 2017
2
0
I recently purchased a brand new 15in Macbook Pro with touchbar for a king's ransom and it turned out to be one of my favorite pieces of hardware I've ever owned. I've been a loyal Apple customer since college, but at this point I have to question the quality of their hardware after my latest experience with their newest product.



I usually carry my laptop in a backpack when traveling to and from work. The sleeve has significant padding and has been very protective of my previous macbook (late 2012 13in MBP). I carry with me some disposable tupperware, and a sweatshirt/gym clothes as well. A few days ago I arrived at work and opened my laptop, but the screen didn't immediately come to life. I must have turned the laptop off prior to leaving home, so I pressed the touch ID button, but couldn't wake it. Suddenly I noticed some light emitting from the corner of the screen and my heart sank. The screen was completely cracked and remained blank.



I've never had an issue with Apple's quality quite like this, but I find it completely outrageous that this product could be so fragile as to be rendered completely useless after being packed snuggly into my backpack. There was never a point where any heavy blunt object crashed into the lid, so I'm completely at a loss as to how Apple could sell this product where slight pressure on the lid could cause the entire screen to break.



Has anyone experienced this yet?



I've tried bringing this to my local Apple store, however the "Geniuses" deemed this accidental damage and refuse the cover the repair. This whole experience has made me question continuing to support their product line because honestly, how could I ever feel comfortable replacing the screen (for an exorbitant sum) with no guarantee that this won't happen again. The product is so fragile that a little bit of pressure from a tightly packed bag of soft clothes would render the product completely useless.



Apple used to stand by their products and this was a major factor in my continued support, but now I'm honestly afraid to ever purchase their products again for fear of ever leaving the house with a device unless it's wrapped in a kevlar vest.



SAD!
 

Lokada

macrumors newbie
Jun 12, 2017
2
0
Very disappointed with Apple product and customer satisfaction. I just experienced this as well, I've had it in a shell and I haul it around in my back pack for school. As soon as I started my lap top I noticed it being cracked! I didn't realize how fragile this lap top was, and hence it's a lap top - it should be more durable! I've complained to the manager, he was not accomodating or helpful whatsoever. Made me feel like I need to go kick some rocks and dust, I was super disappointed that they weren't willing to help me out at all. Spending $2400 and within less than 2 months of having this lap top, makes me think twice about buying apple products.

They've gone downhill as far as customer service and products!!! Very frustrating.
 

IllIllIll

macrumors 65816
Oct 2, 2011
1,110
331
I think the medical industry is something they'd definitely tap into, absolutely huge profit margins, albeit a long and expensive process (which Apple, due to their resources, are in a good position to front).

Too many regulatory hurdles. That's why huge tech companies like Google, Microsoft, and Apple are only peripherally involved in healthcare, they'd rather develop the tools and APIs for others to use to develop for the medical industry.
[doublepost=1497312511][/doublepost]
I would be surprised if Apple wants to go in the medical industry in an way other than data. Having worked for one of the large biopharms I can tell you the costs are tremendous. We used to figure $1-2B to get a product to phase 1 trial. And a few more $B to get it market. And by then a large chunk of the patent time has been eaten away. So in a few a years a generic version comes out and you margins are crushed. Even the large biopharms are buying generic companies and going into other products (lotions, eyecare, etc) where the profits are lower, but so are the costs.

Exactly right...it takes a minimum of 10 years and a ton of money to get FDA approval for drugs. Know how many compounds were submitted to the FDA for approval last year? Over 10,000. Guess how many got approved? Fewer than 10.
 

reason4yourself

macrumors newbie
Jun 14, 2017
2
0
I just dealt with a crack on my couple week old 1706 (13" MBP touchbar). Definitely lacks the durability of my 1502s. I do not like the hinge design...you'll understand why shortly.

Not two weeks into owning it I opened the lid one day to find a crack beginning on the lower right bezel beneath the display. I do not have a photo since it has already been repaired, but I've created a diagram (below).

Unlike the other people who experienced cracking, my crack wasn't on the display, it was on the lower right bezel (the matte black portion) and spidered out from the corner adjacent to the right side hinge. Given the ridiculously tight tolerance at the hinge, I suspect the lid was ever so slightly out of alignment causing the corner of the base to rub/catch on the bezel each time it was opened and closed.

I brought it to a local Apple auth repair shop. They agreed with my assessment though they had never heard of it happening before. The crack began precisely at the inside corner.

They said they'd run it by Apple and fix it. I received a call the next day saying Apple refused and claimed it was physical damage from me. While I disagreed, I said even on the off chance that it was something I did, I still have 3yr AppleCare on it. Repair center asked me to call Apple.

Called Apple. First person was completely useless. She suggested i bring the laptop to the nearest Apple Store for inspection. I asked why I should travel 2 hours round trip twice to drop off and pick up a laptop when I have an Apple Auth repair center 5 minutes from home. I asked her why Apple would bother having auth repair centers if it's not going to recommend using them. She was full of apologies but unhelpful. I then asked if AppleCare would cover it (rhetorical, I knew it would). She said no. I won't get into the 5 minutes I spent explaining AppleCare to her.

I hung up and called back. Got a much more helpful and knowledgeable woman who understood that my Mac was definitely covered for up to 2 incidents of accidental damage (in the event that this was determined to be physical damage). She also thought it odd that the other woman would suggest that I travel so far when I have a shop nearby.

Without further wasting my time, she called my local repair shop and ruled it to be a manufacturing issue. The local shop installed a new lid and triple checked the adjustment and clearance for me to ensure zero contact. Works perfectly now and I don't expect to encounter this again unless something throws the lid out of alignment.

What a PITA for a two week old laptop. The hinge design is unnecessarily idiotic. Even 0.5 mm additional clearance would prevent something like this from happening. I'm just glad it's fixed. Now I'm hoping that opening the laptop for this repair hasn't set me up for a different failure down the road.
Screen_Shot_2017-06-14_at_2.45.42_PM.png

[doublepost=1497467673][/doublepost]
It's no use to the unfortunate topic starter right now, but for the last couple of weeks, I carry this hard shell on my 2016 15" MBP. It's transparent and does make the laptop thicker. But I like it because it may offer a bit of extra protection.
https://www.amazon.com/Fintie-MacBook-Case-2017-2016/dp/B01N2TDTTB

There's also a version for the 13" but I don't have experience with that one:
https://www.amazon.com/dp/B01N670BUF/?tag=usbctoday-20

I have wondered about the potential display damage caused by snap-on cases.

These cases rely on contact tolerances. The mere act of installing the case requires pressure at each snap point to get the catch over the bezel and base until it's securely in place. That pressure is definitely not insignificant. I recall wondering if there is significant pressure across the face of the lid due to how tightly the cover fits. And if that increased pressure increases the risk of damage either from the pressure itself, or from otherwise light impact.
 

SuprUsrStan

macrumors 6502a
Apr 15, 2010
715
1,015
Sanpete - that's what they said in store was the cause (something between the screen and body when closed), and I really wish that was the case since that is a bit more understandable (despite the fact that my previous model would have withstood that sort of abuse).

They quoted me at $680 which is essentially a 3rd of the cost of the whole laptop. I really thought they would cover it under the warranty, but it seems that Apple is no longer interested in customer satisfaction like they once were.

I had a 2007 MBP where the logic board died and they were so gracious as to cover that $1000 repair no questions asked even though it was years out of warrenty. Really wish they were still that decent.
If I had to guess, it might have been the charging cable getting caught in between the lid and the keyboard as you were closing it. Seeing as it's on the bottom left hand corner, the force would have been pretty big once you factor in the lid coming down and so close to the hinge.

If there wasn't a dent on the outside of the macbook, it must have been all on the plastic side. :(

If it were the older retina macbook pro, I would have said it's definitely that as the crack would have been around where the charger hooked up and the old charger head was metal.

EDIT: Just saw the date of the original post back from February... :rolleyes:
 
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Subscribe@StarTech

macrumors newbie
Jun 11, 2017
6
2
Calgary
It's not actually the glass tho, its the panel beneath the glass that is cracked. That's why I thought it would have to be due to pressure from the top of the lid.

I had the same problem with my MBP 2016 with Touch Bar. You can see my post as well if you want MacBook Pro LCD Broke (Not my fault). Apple also ruled it as accidental damage and Im furious. You should try calling support. For me, at least, it was unsuccessful because they kept telling me it was my fault. It may work for you though. Good Luck.
 
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