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Applied Pressure to Lid Causes Cracked Screen in Touchbar Macbook Pro?
- Thread starter theprocess21
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Thanks for the reply, in regards to the medical industry, what about the technology side (sorry if it appeared as though I implied medicine).
Not sure what you mean by the "technology side". Record keeping and reporting in medical industry has a number of large entrenched players like IBM and HP. Medical devices have testing as rigorous (or more so) than drugs. Data mining is fertile ground, as is Machine Learning/AI, which is what I do.
I'm happy and politly waiting for what you may of tried to say as you noted firstly "just as the value wasn't there for many in choosing between a 2014 refurb and a new 2015".
The second part on "2016 has numerous improvements and additional features that more than justify the price" is clear and my comment is purely on we do not no the breakdown of the "many" you state and is somewhat misleading, hence the jovial Spin remark
Perhaps you can clarify or amend the 1st part to avoid confusion
I can't tell what it is about what I said you don't follow. Did you read the quote I responded to? The poster didn't see the value in choosing a new 2016 over a cheaper refurb 2015. I pointed out the same applied with the 2015 model when it was new, many preferred the cheaper refurb 2014 to the more expensive new 2015. That happens with every new model. The same will happen with the next model.
Obviously many do prefer the more expensive new model, however, or it wouldn't sell.
None of that it is in any way misleading.
Thanks for confirming, then in that respect my comment still stands the value was not there previously and still is not today
which is what you also note and will continue. I'm surprised you can't see the irony of then going on to say about the justification for the price increase We simply do not know if many prefer the more expensive new model, it's likely as revenue was up, but all we know is that 5,374M Macs were sold in last Q1 2017 statement which was only 60K more than the same period previously ie barely 1% more.
It's even harder to know for like for like sales (as there are not stats) if the newer one is more popular hence many prefer it more in that context or as noted before in a one horse race some parallels drawn to others are almost pointless.
Therefore "many" is at best a good and reasonable educated guess, but it can be misleading
Thanks for confirming, then in that respect my comment still stands the value was not there previously and still is not today
We simply do not know if many prefer the more expensive new model, it's likely as revenue was up, but all we know is that 5,374M Macs were sold in last Q1 2017 statement which was only 60K more than the same period previously ie barely 1% more.
It's even harder to know for like for like sales (as there are not stats) if the newer one is more popular hence many prefer it more in that context or as noted before in a one horse race some parallels drawn to others are almost pointless.
Therefore "many" is at best a good and reasonable educated guess, but it can be misleading
I didn't say anything about justifying a price increase. As the poster I replied to did, I compared a refurbed older model to a new one. There will always be a large price difference between an older refurb and a new model, even if the price of the new model stays the same as the previous one when it came out.
We do in fact know that many prefer the 2016 model. Otherwise they would buy the 2015 instead, as it's also been available since the 2016 came out. I didn't say or imply anything about whether sales have increased over the previous year (though it is believed by analysts that they have).
Again, there is nothing in the slightest way misleading about any of this.
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It's no use to the unfortunate topic starter right now, but for the last couple of weeks, I carry this hard shell on my 2016 15" MBP. It's transparent and does make the laptop thicker. But I like it because it may offer a bit of extra protection.
https://www.amazon.com/Fintie-MacBook-Case-2017-2016/dp/B01N2TDTTB
There's also a version for the 13" but I don't have experience with that one:
https://www.amazon.com/dp/B01N670BUF/?tag=usbctoday-20
https://www.amazon.com/Fintie-MacBook-Case-2017-2016/dp/B01N2TDTTB
There's also a version for the 13" but I don't have experience with that one:
https://www.amazon.com/dp/B01N670BUF/?tag=usbctoday-20
As an Amazon Associate, MacRumors earns a commission from qualifying purchases made through links in this post.
So you did not say this then :
I'm sorry I can't help you if you do not know the difference between reasonable assumptions, opinions, guess extrapolations etc and facts. I even agreed it's likely but there are no numbers.
Your mixing things up with examples I gave you to assist.
Sorry I'm not getting in to one of your ping pong matches and we have digressed enough already
What amazing irony.
I just explained and you just completely ignored (again) the difference between a price increase and a difference in price due to being old and refurbished.
Again, and this is in no way speculation, we do know for a fact that many people prefer the 2016 to the 2015 even at a reduced refurbished price. This point cannot be simpler or more clear. Again, it has nothing to do with whether sales have increased.
My 2016 MBP 15" display cracked along the edge around February and was out of service for several weeks, and I only have theories as to the cause. If it was accidental and not a flaw, there are only a few suspects, such as the power or dongle cord which can wander between the screen and keyboard when closing it, or some minor impact I didn't take note of because it would be completely harmless to the older, sturdier MacBooks.
Dude. YOU broke your laptop. You don't even know HOW it happened, but you're claiming that the old ones were sturdier? LOL. My 13 and 15" touch bar laptops are solid, but I protect them just like my previous models. They ALWAYS go into a 100 dollar leather/felt lined sleeve before going into a dedicated laptop bag. Nothing can "wander" into my expensive laptop because I take proper care of it.
Sorry, but it sounds like you let this happen. Everyone has noted that these things are well built, so take better care of it going forward.
R.
Very disappointed with Apple product and customer satisfaction. I just experienced this as well, I've had it in a shell and I haul it around in my back pack for school. As soon as I started my lap top I noticed it being cracked! I didn't realize how fragile this lap top was, and hence it's a lap top - it should be more durable! I've complained to the manager, he was not accomodating or helpful whatsoever. Made me feel like I need to go kick some rocks and dust, I was super disappointed that they weren't willing to help me out at all. Spending $2400 and within less than 2 months of having this lap top, makes me think twice about buying apple products.
They've gone downhill as far as customer service and products!!! Very frustrating.
They've gone downhill as far as customer service and products!!! Very frustrating.
Did you purchase with a credit card? If I'm not mistaken, some (or many) credit cards offer an accidental damage warranty as part of the initial purchase. It's worth looking into. Either way, always use a credit card.
Bizarre...did you see this other thread? Same issue, similar circumstances.
https://forums.macrumors.com/threads/macbook-pro-lcd-broke-not-my-fault.2050531/
https://forums.macrumors.com/threads/macbook-pro-lcd-broke-not-my-fault.2050531/
Yeah, it seems both had something trapped between the body and display, and pressure caused the crack.
Too many regulatory hurdles. That's why huge tech companies like Google, Microsoft, and Apple are only peripherally involved in healthcare, they'd rather develop the tools and APIs for others to use to develop for the medical industry.
[doublepost=1497312511][/doublepost]
Exactly right...it takes a minimum of 10 years and a ton of money to get FDA approval for drugs. Know how many compounds were submitted to the FDA for approval last year? Over 10,000. Guess how many got approved? Fewer than 10.
I just dealt with a crack on my couple week old 1706 (13" MBP touchbar). Definitely lacks the durability of my 1502s. I do not like the hinge design...you'll understand why shortly.
Not two weeks into owning it I opened the lid one day to find a crack beginning on the lower right bezel beneath the display. I do not have a photo since it has already been repaired, but I've created a diagram (below).
Unlike the other people who experienced cracking, my crack wasn't on the display, it was on the lower right bezel (the matte black portion) and spidered out from the corner adjacent to the right side hinge. Given the ridiculously tight tolerance at the hinge, I suspect the lid was ever so slightly out of alignment causing the corner of the base to rub/catch on the bezel each time it was opened and closed.
I brought it to a local Apple auth repair shop. They agreed with my assessment though they had never heard of it happening before. The crack began precisely at the inside corner.
They said they'd run it by Apple and fix it. I received a call the next day saying Apple refused and claimed it was physical damage from me. While I disagreed, I said even on the off chance that it was something I did, I still have 3yr AppleCare on it. Repair center asked me to call Apple.
Called Apple. First person was completely useless. She suggested i bring the laptop to the nearest Apple Store for inspection. I asked why I should travel 2 hours round trip twice to drop off and pick up a laptop when I have an Apple Auth repair center 5 minutes from home. I asked her why Apple would bother having auth repair centers if it's not going to recommend using them. She was full of apologies but unhelpful. I then asked if AppleCare would cover it (rhetorical, I knew it would). She said no. I won't get into the 5 minutes I spent explaining AppleCare to her.
I hung up and called back. Got a much more helpful and knowledgeable woman who understood that my Mac was definitely covered for up to 2 incidents of accidental damage (in the event that this was determined to be physical damage). She also thought it odd that the other woman would suggest that I travel so far when I have a shop nearby.
Without further wasting my time, she called my local repair shop and ruled it to be a manufacturing issue. The local shop installed a new lid and triple checked the adjustment and clearance for me to ensure zero contact. Works perfectly now and I don't expect to encounter this again unless something throws the lid out of alignment.
What a PITA for a two week old laptop. The hinge design is unnecessarily idiotic. Even 0.5 mm additional clearance would prevent something like this from happening. I'm just glad it's fixed. Now I'm hoping that opening the laptop for this repair hasn't set me up for a different failure down the road.
[doublepost=1497467673][/doublepost]
I have wondered about the potential display damage caused by snap-on cases.
These cases rely on contact tolerances. The mere act of installing the case requires pressure at each snap point to get the catch over the bezel and base until it's securely in place. That pressure is definitely not insignificant. I recall wondering if there is significant pressure across the face of the lid due to how tightly the cover fits. And if that increased pressure increases the risk of damage either from the pressure itself, or from otherwise light impact.
Not two weeks into owning it I opened the lid one day to find a crack beginning on the lower right bezel beneath the display. I do not have a photo since it has already been repaired, but I've created a diagram (below).
Unlike the other people who experienced cracking, my crack wasn't on the display, it was on the lower right bezel (the matte black portion) and spidered out from the corner adjacent to the right side hinge. Given the ridiculously tight tolerance at the hinge, I suspect the lid was ever so slightly out of alignment causing the corner of the base to rub/catch on the bezel each time it was opened and closed.
I brought it to a local Apple auth repair shop. They agreed with my assessment though they had never heard of it happening before. The crack began precisely at the inside corner.
They said they'd run it by Apple and fix it. I received a call the next day saying Apple refused and claimed it was physical damage from me. While I disagreed, I said even on the off chance that it was something I did, I still have 3yr AppleCare on it. Repair center asked me to call Apple.
Called Apple. First person was completely useless. She suggested i bring the laptop to the nearest Apple Store for inspection. I asked why I should travel 2 hours round trip twice to drop off and pick up a laptop when I have an Apple Auth repair center 5 minutes from home. I asked her why Apple would bother having auth repair centers if it's not going to recommend using them. She was full of apologies but unhelpful. I then asked if AppleCare would cover it (rhetorical, I knew it would). She said no. I won't get into the 5 minutes I spent explaining AppleCare to her.
I hung up and called back. Got a much more helpful and knowledgeable woman who understood that my Mac was definitely covered for up to 2 incidents of accidental damage (in the event that this was determined to be physical damage). She also thought it odd that the other woman would suggest that I travel so far when I have a shop nearby.
Without further wasting my time, she called my local repair shop and ruled it to be a manufacturing issue. The local shop installed a new lid and triple checked the adjustment and clearance for me to ensure zero contact. Works perfectly now and I don't expect to encounter this again unless something throws the lid out of alignment.
What a PITA for a two week old laptop. The hinge design is unnecessarily idiotic. Even 0.5 mm additional clearance would prevent something like this from happening. I'm just glad it's fixed. Now I'm hoping that opening the laptop for this repair hasn't set me up for a different failure down the road.
[doublepost=1497467673][/doublepost]
I have wondered about the potential display damage caused by snap-on cases.
These cases rely on contact tolerances. The mere act of installing the case requires pressure at each snap point to get the catch over the bezel and base until it's securely in place. That pressure is definitely not insignificant. I recall wondering if there is significant pressure across the face of the lid due to how tightly the cover fits. And if that increased pressure increases the risk of damage either from the pressure itself, or from otherwise light impact.
As an Amazon Associate, MacRumors earns a commission from qualifying purchases made through links in this post.
If I had to guess, it might have been the charging cable getting caught in between the lid and the keyboard as you were closing it. Seeing as it's on the bottom left hand corner, the force would have been pretty big once you factor in the lid coming down and so close to the hinge.
If there wasn't a dent on the outside of the macbook, it must have been all on the plastic side.
If it were the older retina macbook pro, I would have said it's definitely that as the crack would have been around where the charger hooked up and the old charger head was metal.
EDIT: Just saw the date of the original post back from February...
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I had the same problem with my MBP 2016 with Touch Bar. You can see my post as well if you want MacBook Pro LCD Broke (Not my fault). Apple also ruled it as accidental damage and Im furious. You should try calling support. For me, at least, it was unsuccessful because they kept telling me it was my fault. It may work for you though. Good Luck.