Carrier AT&T 2018 iPhone Pre-Order Thread

[Skoal]

Randomly woke up at 3:30 EST, grabbed my laptop, logged in to ATT and upgraded my X to an Xs bigg’un. Order was smooth as silk with a delivery of 21 Sept.

 

[Skoal]

is it better to preorder your phone through apple or ATT?

Impossible to answer since everyone has a different experience. As for me I’ve been preordering since the iPhone 4 every release and have always gotten my phone launch day (no matter what time I ordered it). I have zero bad experience with the ATT store. I’ve never tried through Apple.

 

[eyedoc2020]

I can't remember from previous pre-orders...but is it normal to get device before the release day? ie, possible we get these on Thur or Wed of next week? I know with Samsung, sometimes pre-orders go out days before release day. thanks

There are a few that may come a day early, but very rare. Expect it on release day.

 

[eyedoc2020]

Ordered at 515am EST while eating breakfast, Xs Max 256GB Space Grey. Shipping estimated between 9/28 and 10/5. Not worries, no way I was getting up at 3am.

 

[BrianSoCal]

Randomly woke up at 3:30 EST, grabbed my laptop, logged in to ATT and upgraded my X to an Xs bigg’un. Order was smooth as silk with a delivery of 21 Sept.

Tim Cook was secretly nudging you awake to order.

 

[Skoal]

FWIW we were able to order an iPhone X (64gb, black) last year at 5am PST (8am EST) and still got it on launch day through AT&T. Meanwhile people who ordered then on Apple had to wait a couple of weeks. Not sure how it'll be this year but I've always had good luck with AT&T (even though their status updates leave a lot to be desired).

Agreed! I ordered iPhone 6 at 11:30 am preorder day. Well after the onslaught was over and still got my phone launch day. ATT has always been great for me.

 

[steve knight]

so this year I want to sell my phone and pay off the remainder. trying to return the phone caused all kinds of hell last year. so how do you go about paying off the remainder?

 

[patricem]

I woke up at 2:56 am EST randomly. I was like ok let's go!! 3:01 Apple App got right in got order placed, then hard to get back to sleep worried did I do it right? $30 ATT upgrade fee?? What? Did I get right color? Right storage? Haha waking up was the easy part!! Im on AUP. It was very smooth sailing.

 

[iphone1027]

That should have happened immediately, correct?

Mine was instantaneous when ordered through the Apple Store app. Taxes and upgrade fee from AT&T.

It didn’t happen immediately for me. I ordered at 2:04 am central and didn’t get charged the taxes until about 5 hrs and a half later.

 

[blairh]

At AT&T's site right now, all variants of the XS and XS Max are available for ship on Sept 21. I don't recall that ever being the case in years past by this time of hour. XR eating into the pre-orders is my guess.

 

[andymodem]

Just preordered the Xs 64GB Space Gray and it has delivery on 21 Sep.

 

[guitarwiz23]

At AT&T's site right now, all variants of the XS and XS Max are available for ship on Sept 21. I don't recall that ever being the case in years past by this time of hour. XR eating into the pre-orders is my guess.

I am a little skeptical of the ship date for all of the variants. Surely at least one variant has shipped. Worth noting is the vague disclaimer that ship dates are subject to change.

My order had some issue, so even though I ordered at 12 I had to call AT&T and the only way for the rep to fix my order was to cancel and resubmit. The rep did assure me that all pre orders would ship on 9/21, but I am just worried since I placed my order 4 hours later since I had to cancel the first order. At that point, Apple was already showing 9/28-10/5 estimates on their site for all of the Max models.

 

[MozMan68]

so this year I want to sell my phone and pay off the remainder. trying to return the phone caused all kinds of hell last year. so how do you go about paying off the remainder?

Just go on the AT&T app or site and select upgrade for your phone. It will have you pay off the remainder before moving on to selecting your new phone.

 

[jimithing1]

#14
Hello everyone! Another year another iPhone feels great to be back!

AT&T
iPhone XS Max 64gb Space Gray
Delivery day September 21st

Cant wait!

Edit: I received my confirmation email about 15 mins ago. I did order 5 mins before midnight PST.. Easiest order ever to date. Lets hope everything stays smooth.
[doublepost=1536913560][/doublepost]
I noticed it but skimmed through it quickly trying to make sure I got it as fast as possible. anyone have any info on the 700 dollar credit?

I took a screenshot just in case. I noticed they had been offering something similar for the iPhone 8.

 

[guitarguy316]

Same thing happened to mine. I guess I'll just roll with it and pay the difference at once next September.

i called and they said i could do it in store before it arrives. i just decided to cancel online and not deal with that hassle and pre-order on best buy since it was still in stock at 24 months.

 

[illstrumental]

My bad. Sorry, running on about 90min of sleep..
I guess like many of us on the East Coast...ugh

Yup lol. So sleepy this morning.

 

[bmdub]

I can't remember from previous pre-orders...but is it normal to get device before the release day? ie, possible we get these on Thur or Wed of next week? I know with Samsung, sometimes pre-orders go out days before release day. thanks

Extremely rare with Apple. Carriers are contracted to not deliver before launch day and face fines if they do.

 

[dsmill]

I ordered my AT&T XS MAX silver 256gb through the Apple store. Went through at 3:05 am and got a delivery date of 9/21. I had to contact Apple @ 8am to change the shipping address and after I did that I still have a date of 9/21.

 

[kathy0906]

Ordered 256 XS Max Gold at 1:55 Central time ATT

 

[iBLAKEE]

I ordered my AT&T XS MAX silver 256gb through the Apple store. Went through at 3:05 am and got a delivery date of 9/21. I had to contact Apple @ 8am to change the shipping address and after I did that I still have a date of 9/21.

This is the AT&T Pre-Order thread. There is a separate thread for Apple.com orders.

 

[blairh]

I am a little skeptical of the ship date for all of the variants. Surely at least one variant has shipped. Worth noting is the vague disclaimer that ship dates are subject to change.

My order had some issue, so even though I ordered at 12 I had to call AT&T and the only way for the rep to fix my order was to cancel and resubmit. The rep did assure me that all pre orders would ship on 9/21, but I am just worried since I placed my order 4 hours later since I had to cancel the first order. At that point, Apple was already showing 9/28-10/5 estimates on their site for all of the Max models.

I don't think Apple's site has anything to do with the inventory of AT&T's site.

In the past, AT&T has always shipped to me on day one when it stated so once I placed my order. I know about the disclaimer but that has been my experience with them on several iPhone day one pre-order launches.

 

[guitarwiz23]

I don't think Apple's site has anything to do with the inventory of AT&T's site.

In the past, AT&T has always shipped to me on day one when it stated so once I placed my order. I know about the disclaimer but that has been my experience with them on several iPhone day one pre-order launches.

Glad to hear. This is my first time ordering direct from AT&T. In the past I have always gone through apple so I wasn't sure if the date could change since my order status says delivered by 9/21.

 

[bludvayne]

I have a balance still on my two iPhone 7+ 128gb's, but I am able to upgrade. I was thinking about doing the trade in deal where they drop the balance and start again with your new phone. My question is, do they give you credit for what your phone is worth? I owe approx $200 on each phone still, is that all I will get for the trade in? Or will they issue a credit? It seems I can still sell each phone for approx $400-500 on eBay since they both are still in excellent condition. Trying to figure out if I should just pay the balance and sell them myself or trade in, if they issue a credit?

 

[blairh]

Glad to hear. This is my first time ordering direct from AT&T. In the past I have always gone through apple so I wasn't sure if the date could change since my order status says delivered by 9/21.

Unless AT&T has a huge screwup, I think you should confidently expect your iPhone on Sept 21st.

 

[Skoal]

I can't remember from previous pre-orders...but is it normal to get device before the release day? ie, possible we get these on Thur or Wed of next week? I know with Samsung, sometimes pre-orders go out days before release day. thanks

I received my iPhone 4 the day before launch via fedex so it can happen but it’s unlikely. That year was special for preorders in many ways.