I have or had the AT&TGUP. In early November I got an email which is below:
Account Login: XXXXXXXXXXXXX
Cellular Data Number is XXXXXXXXXXX
Your Unlimited MB for 30 days - LTE rate plan has approximately 30 minutes of the plan duration remaining. To purchase more, please go to Settings on your iPad.
Thank You,
AT&T
Stupid me, thought that unlimited meant there was no limit. But this is just the start of the AT&T ********. I called and they agreed that something was wrong. But after 8 phone calls since Nov 14, 3 of which they placed me on hold and never returned (by the way, never, never, ever ask for a supervisor. You will never get them, they will hang up or swear that the supervisor will call you right back, which never happens. or place you on permanent FU hold). Asking for names and ID numbers have only yielded "let me put you on hold for a few minutes", again FU and the pony you rode in on.
Just spent the last 62 minutes with Olivia. She could not get the AT&T computers to accept my payment so my Grandfathered plan is kaput. No reason why I am having this problem. But AT&T frequently offered to switch me to another plan, if I said no the next phrase would be "let me put you on hold for a few minutes.
I found most of the operators to be lying sacks of ****, supervisors to be nonexistent and Techincal people offering no recourse except "oh well". I did not try upper management, did not want to have Randall Stephenson threaten me with a restraining order. I made a complaint to the FCC. But, given the current leadership of the FCC, I might be seeing Black Helicopters hovering outside my window ready to take my wrinkled subversive, anti-business, anti-free market, anti-mom, home and apple pie ass into protective custody.
Throughout this Orwellian/Kafkaesque ordeal, I found myself wondering if this is the new world, where such tactics work because there is no recourse. Further, that the "BIG LIE" is the same as the truth and the main job of the consumer is to be bovine and milked for money.
Give up, NFW, not while there is snow in Alaska. Which there will always be because the President stated that global warming does not exist.