Sorry but when folks post dramatic [untrue] headlines like "bad quality iPhone 15" they should expect to get castigated. There are millions of iPhone 15s out there and they do not have a reputation for bad quality.
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iPhone 15/Plus bad quality iphone 15
- Thread starter flopicku
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OP failed to specify where this offer was made, between phone/chat support and in-person. If the device was reviewed in-store, there is a triage. If the device is completely dead, and won't enter DFU mode, then diagnostics can't be performed to isolate the issue further. There is a physical inspection, including the liquid contact indicator. Unfortunately, the LCIs are no longer externally visible for iPhone 14 and later in the US (no sim tray). We don't know where OP is located, can only infer US based on one year limited warranty. I haven't serviced devices since this change, so I don't know if Apple skips to a whole unit replacement, instead of opening the device and checking LCIs first. In summation, it's not like Apple outright refused any sort of servicing without due diligence, because a repair is still a net profit they'd be silly to avoid.
OP - did you purchase the phone with a credit card and if so, does that credit card automatically extend the warranty on the phone for any additional period of time?
May be worth checking out.
May be worth checking out.
Then what would be the point of AppleCare if they’re going to fix any problems, other than accidental damage? I don’t think I would get AppleCare on any of my Macs if they would do that. How would that affect AppleCare sales?
Also, in these countries that require a longer warranty, I wonder if that factors in the price of the phone. I know Apple charges different prices in different countries so I wonder if they’re adding whatever that’s going to cost them into the price. I don’t know they’re doing this. I’m just curious if maybe it’s a thing.
My issue is Apple has these terms written down for customers to read before they purchase the product. Customers know if they don’t purchase AppleCare they are taking a risk. I don’t feel Apple should have to make exceptions to their policies because someone feels they should be an exception.
There can be debate whether Apple should change their policy though. I’m not against this just make it part of the policy so people understand. I wouldn’t be against a three-year warranty for everything but accidental damage. I’m definitely not against this, but just it should be part of their policy rather than having to go into an Apple Store and expecting special treatment. I don’t think giving certain customers special treatment is fair. If I find out my neighbor is getting his damaged phone fixed for free. I’m going right back to the Apple Store and demanding my money back for paying to have mine fixed.
Serious question: Have you ever seen a warranty cover accidental damage? I haven't...
That’s why I said everything but accidental damage. Was my wording confusing. Maybe I should’ve just said a three year warranty and leave out the accidental damage part?
Not true in Australia. An iPhone 16 Pro Max with today's exchange rates is 60 AUD more expensive in Australia than the US and AppleCare+ costs $319 for two years. So a two year warranty is 163 USD cheaper in Australia and it comes with every iPhone 16 Pro Max.
I think this is different and better
At the end of the day, if I was in the OPs shoes, I would be to looking into another manufacturer which offers better terms, or the same terms as Apple but at a much lower price point to better reflect the quality/service (if they are not too locked into Apple anyway).
This would be a positive action to achieve a better outcome for everyone.
I would certainly do that. In theory if other customers did the same, Apple would have to respond by offering a better included warranty, such as 3 years (excluding accidental damage).
Unfortunately apple is now so large and so many customers are tightly locked in, it’s unlikely they will ever have a NOKIA moment.
My Moms iPhone 6 Plus is over 11 years old. I just replaced the Battery yesterday so that it gets better Battery Life. You should take your iPhone to a 3rd Party Repair Center. Maybe they will repair it for a much better price than Apple, who will just replace the entire Logic Board.
This is a thing. Louis Rossman has a few people he recommends around the world. They do incredible work and for a fraction of the price.
My Apple products are solid and have only really failed due to poor handling or accidental damage. Please stop suggesting ALL Apple products are an issue when it’s just one phone and one device.
**** breaks sometimes.
As to buying a more affordable, device, if it has the features he wants it’s a win.
You’re absolutely right when competition happens and someone offers a three-year warranty it does push other companies to do something like this.
I’m not aware of anyone that offers more than a one year warranty in the USA. Perhaps someone here has a suggestion for a phone brand that has a three year warranty?
I think this “lock in“ is something fans of a particular brand put out just to scare people from going to another brand. Even back in the day when you had to manually change your contacts over and switch your email accounts it wasn’t that hard. I’ve done it multiple times. Nowadays, there’s apps specifically designed to transfer your stuff over and the most you’re going to have is a few logins. It’s not hard to switch from an apple to an android or vice versa.
Some people might call a lock in when another brand of phone may not have the same features they want. That’s more like they don’t want to lose a feature only available on specific brands. For example, someone using a folding phone might be “locked in” to android because Apple doesn’t offer a folding phone. It’s not really a lock in, but rather they’re unwilling to give up that feature.
I’m curious, what makes the OP special? Why does it matter that Apple is a $3.3T company. What did the OP expect? “They’ve gone beyond before” is not a solution to OP’s issue? For all we know he has been playing ice hockey and using his iPhone as a puck. Assuming he’s right and a victim is premature. And accusing Apple of poor quality based on ONE experience is wholly unscientific and wrong-headed. I get his frustrated but russell_314 is correct in his line of questioning and pointing out simple facts. Condescension wasn’t evident to me. Could be that I go by the numbers and discard emotions when assessing situations. But I get his frustration. Regardless, the onus is on OP. AppleCare or out of pocket repair once the warranty expires. I think it’s fair and simple. We don’t know how he treated his phone so let’s not assume.
I don't understand what this means.
The very first line of my response you quoted agrees with this statement. So not sure of the need to mention this again.
You say let's not assume but you're assuming OP used their phone as a hockey puck.
While you assert that you base your decisions solely on objective criteria, your tone conveys a sense of personal offense and a subtle condescension that may not be intended.
If you read my response carefully, you’ll see that I never claimed OP was special.
Your question about OP’s expectations was already addressed.
Apple’s corporate policy gives store managers some flexibility in handling situations like this to build customer loyalty. I simply hoped OP might receive one of these exceptions—I haven’t demanded it, nor have I unfairly blamed OP without evidence.
All iPhones in Australia are covered by a two year statutory warranty - without AppleCare.
It looks like an iPhone 16 Pro is A$1,799 Australian (~$1130 USD), versus $999 USD in the US. I've never had an iPhone fail in the first couple years (or ever actually), so I think even if they offered a two year warranty for the $130 difference at the time of purchase, I'd probably pass. By this math I've saved enough not buying this theoretical $130 warranty to buy a new replacement outright, although if one failed I'd probably use an old iPhone I have in a drawer or buy one renewed on Amazon instead. I don't think failures in the first two years are common at all. Also, Applecare+ is different since it also includes theft/loss coverage (at $140 USD/yr).
or maybe consumer expectations or maybe a lack of comprehension of the pdf of system failures, your choice.
Are you saying a consumer wanting a device costing $1000+ to last more than 2 years too much expectation?
nope, I'm implying that there is a finite though small chance of failure in each and every time interval and that you expect it to happen to someone else
I think it’s a reasonable expectation for an iPhone to last for more than a year and a half, otherwise they would not sell much if at all. If it did indeed fail without user error, then it is not good quality. You will see an iPhone 6s in the wild and you’ll see a 2006 Toyota - the warranty was over a long time ago.