Mine arrived today.
I ordered a Medium Grade A Black leather Loop on their US website on Friday 15th.
I had no email or could not see the shipping getting update, so I sent them a message (on their very poor website) on Tuesday 19th in the late evening.
Amazingly the shipping suddenly got updated a few hours later (USPS) and I could track it.
So I knew it would arrive today or tmrw. But the post office got it out for delivery today.
I then get an email from CeX support giving me an update to my email that I had sent them on Tuesday that I would be getting the package today (if people here are looking for a support email it is: care at webuy dot com). So a slow customer support response.
Anyway the mailman delivered. The package looked like it came from a small eBay seller with a lower cost envelope and a taped on printed shipping label.
Inside there was very light small amount of bubble wrap, and the proper solid strap case. (The case itself was dirty and scratched on the outside, also no cardboard box), but inside I knew right away that it was the genuine strap, it's size and color were correct, and it had its original plastic protection on it (so never wore before).
Overall they delivered ok, price was good (but not amazing). I would still be hesitant on ordering from them again or in recommending to others at least on the US side.
It is typically a red flag when a website does not have a phone number or a limited way to contact them.
Anyway a few pics:
Scratched and dirty plastic case
Opened up
Genuine leather loop
Beside my Apple Store purchased Light Brown loop
On watch