You won't return the giftcard. Instead they will charge you for it. Happened to me witht the bs "free" software Best Buy gives with these preorders. Last time, I cancelled the iPad but they still charged me $30 for the software since it was a digital code (which I hadn't used and had no intention of using). It took literally hours on the phone to get it resolved.
Yes, I learned my lesson on that one!I always cancel that free software crap. You have the option in the checkout to remove it and not have to deal with that on a return.
Same happened to me but no one would attempt to fix it or explain it, I was told to just re-order it despite it being delayed then sold out.I had originally pre-ordered through Best Buy so I could get the $25 gift card. Their system mysteriously cancelled my order saying 'could not verify your info' even though I was on THEIR website using THEIR credit card. No one could find a way to re-intstae the order. The Best Buy rep is sending me a $75 gift card for my troubles.
Ended up ordering a 256GB LTE 10.5 from AT&T. Picked it up at my local UPS hub this morning.
I called more than once and I never asked for the gift card, they offered.Same happened to me but no one would attempt to fix it or explain it, I was told to just re-order it despite it being delayed then sold out.
Best Buy screwed me over too. Don't promise what you can't deliver!
BB's order status is all wrong. I ordered a 10.5" 256 GB yesterday for delivery to my office today. I got an email last night saying it was delayed until July 13. Order status says preparing for shipping and no delivery date...FedEx just dropped it off this morning.