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BEWARE AT&T iPad Scam: Trick to dishonor grandfathering unlimited plan [resolved]
- Thread starter Cascadians
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Alright, now that you've got that out of your system. Can someone corroborate this nutcase's story?
I still have the unlimited plan and no issues with my payment method. On top of that there have been posts on MR that 3G iPads bought and activated after the 7th of June still have the unlimited plan.
Don't panic
I have the 200mb plan at 14.99 so to check what my options were I just now(5 second ago) changed my plan. I had three choices renew my 200mb, pay for 2GB plan or pay for unlimited plan. I chose the unlimited plan I just now received the conformation email from At&T.
Pretty darn fair in my opinion.
I have the 200mb plan at 14.99 so to check what my options were I just now(5 second ago) changed my plan. I had three choices renew my 200mb, pay for 2GB plan or pay for unlimited plan. I chose the unlimited plan I just now received the conformation email from At&T.
Pretty darn fair in my opinion.
I am looking at mine right now and all is as it should be for the "Unlimited domestic data per month" plan. I signed up on launch day (was number 8 in line) and I have automatically renewed once, with the next auto-renewal due on the 29th of June.
My understanding of the contract is that it is valid for a period of 30-days and will self-renew unless the consumer takes action to cancel the contract during its period or performance. AT&T can change the terms at any of the renewal points. If we the consumer disagree with the changes we have the right to cancel (not renew). Beyond that, we have no leverage in this, and there is nothing nefarious about it.
Contracts change all of the time after verbal promises are made (I have seen nothing guaranteeing me unlimited 3G wireless for life in writing).
Cheers,
My understanding of the contract is that it is valid for a period of 30-days and will self-renew unless the consumer takes action to cancel the contract during its period or performance. AT&T can change the terms at any of the renewal points. If we the consumer disagree with the changes we have the right to cancel (not renew). Beyond that, we have no leverage in this, and there is nothing nefarious about it.
Contracts change all of the time after verbal promises are made (I have seen nothing guaranteeing me unlimited 3G wireless for life in writing).
Cheers,
No scam here
I just activated a 3G iPad today for an unlimited plan. I called AT&T to confirm that it was on auto-renewal and I got to talking to the rep. She confirmed that the unlimited plan was still in effect "indefinitely, until further notice".
I think the OP's synapses might be misfiring here. "Nothing going on here. Keep moving."
I just activated a 3G iPad today for an unlimited plan. I called AT&T to confirm that it was on auto-renewal and I got to talking to the rep. She confirmed that the unlimited plan was still in effect "indefinitely, until further notice".
I think the OP's synapses might be misfiring here. "Nothing going on here. Keep moving."
Back from errands. Another thing, the rep wouldn't take my credit card info to pay for the next month. She said they couldn't have access. Since they are already using it that seemed odd. Apparently they want everything done from the iPad user's end.
58 minutes left on my unlimited plan. Maybe Monday a more knowledgeable rep will be available. Will anybody call me back?
I will post the screenshots and emails tomorrow morning.
I thought it was strange that the rep was sending me screenshots also. It did not help anything. It just confirmed what I was saying.
No synapses misfiring. Maybe I got a cluster of Dumbest Employees Of The Year. Will ask for a retention agent. A friend suggested consumerist.com
Again, anybody here already on Unlimited, about to roll to a new month, and tried to change any of your info? What happened? Anybody else have their credit card info changed not by themselves?
58 minutes left on my unlimited plan. Maybe Monday a more knowledgeable rep will be available. Will anybody call me back?
I will post the screenshots and emails tomorrow morning.
I thought it was strange that the rep was sending me screenshots also. It did not help anything. It just confirmed what I was saying.
No synapses misfiring. Maybe I got a cluster of Dumbest Employees Of The Year. Will ask for a retention agent. A friend suggested consumerist.com
Again, anybody here already on Unlimited, about to roll to a new month, and tried to change any of your info? What happened? Anybody else have their credit card info changed not by themselves?
Why are you wasting your time with rank and file CSR. Email the CEO. Calmly explain & do not accuse ATT of wrongdoing. You won't make friends w/ him that way. Besides it sounds like a glitch more than something malicious. If you go accusatory you sound tin foil & black helicopters. If his office can fix it they will. If not they will throw you in jail. (Last part is just a joke about the CEOs temperment.
Yes this would mean that all of us will lose the unlimited plan as soon as our current credit card expires, thereby requiring a reentry if a new expiration date.
If this is true good grief we're all going to lose the option, some sooner rather than later.
I went in and just totally changed billing info to a different card type / number / etc. It happily let me do it and didn't give me any grief about it. I am on the Unlimited plan, it didn't change me to a different plan or send any men in black to my door. I think his issue is isolated to him.
go to ATT buy a new microsim and setup a new account, you will have your unlimited. the old microsim will expire and your fine.
This was my first thought. Anytime I get an email saying something along the lines of "blah, blah, blah...credit card info, ..blah, blah, blah" I just assume it is a phishing scam.
At this point I think Cascadians is a Verizon CEO trying to badmouth ATT. My credit card just expired this month and I just renewed it with another card. Had unlimited before the renewal and i have unlimited now. Absolutely no issues. I used 4.4GB last month. If ATT was "scamming" people they would scam me. 2nd in line when i got my iPad 3G and among the first to activate. Please post these alleged "screenshots" to at least try and prove this idiotic episode of fraud accusations- seems your the only one having this issue and instead of seeing it as a possible screw up you post a thread topic accusing ATT of scamming you right off the bat. You sound like a nutcase to me. Just my two cents.
Typed on my iPad 3G....WITH unlimited data.
Typed on my iPad 3G....WITH unlimited data.
I agree... with all the "class-action e-threats" thrown around here, this forum needs a sticky with instructions on filing a class-actions lawsuit... I bet the guys at Pre-paid Legal Services, Inc. would sponsor it.
And as of 6/14, the unlimited plan is still available on my iPad (I activated it for a month and disco'd it).
You do realize that if you're signed up for the unlimited Plan that plan will NOT show up under the plan choices when you go to look at them... Chances are you're just overreacting.
/b
http://www.facebook.com/ATT?v=wall#!/ATT?v=app_10442206389
AT&T's official facebook page. States that existing users do not have to change their $29.99 plan.
Let them try and say that it's not something they can go by.
And quit telling them you should be "grandfathered in." You're only giving them more ammunition to oppose you. The main point is by something on their end changing, your plan was changed. Explain to them you did not make any change to your account and as they can see in their records, they need to correct their error and give you your original account option back.
AT&T's official facebook page. States that existing users do not have to change their $29.99 plan.
Let them try and say that it's not something they can go by.
And quit telling them you should be "grandfathered in." You're only giving them more ammunition to oppose you. The main point is by something on their end changing, your plan was changed. Explain to them you did not make any change to your account and as they can see in their records, they need to correct their error and give you your original account option back.
This morning my unlimited plan had expired and when I used my iPad to sign up for a new account / plan there was the unlimited option, just as you all have been saying. AT&T has not called or emailed back. The immediate problem is fixed since I need 3G at work. However, still need to find out why my credit card expiration date was changed and why AT&T had no option to renew the unlimited from within their system right at the change of month to new billing cycle.
Not a Verizon CEO, just a person who has found the iPad indispensable for work. Find myself traveling to meetings where the 3G is depended upon by everybody present to look up regulations, drug interactions, email etc. Run a large healthcare org and do not have time to listen to a bevy of incompetent reps contradicting AT&T policy. Work is essentially paying for my data plan and every budget line item is scrutinized in this economy. If the data is capped it will impact my future abilities to use the iPad as I will want to for work (think streaming presentations daily).
When you have a Board of Directors nitpicking over every dollar and demanding a pre-planned budget to stay within it is difficult to keep trying to explain changes. They are not tech savvy. If AT&T keeps changing their policies / plans / rates monthly like this it would be less risky to simply not count on using the iPad. I have to write a report on every variance as an administrator.
Have to go to work now but my housemate (the plural in name) will try to figure out how to post the AT&T screenshots and emails with our identifying info whited out. How does one do that?
Not a Verizon CEO, just a person who has found the iPad indispensable for work. Find myself traveling to meetings where the 3G is depended upon by everybody present to look up regulations, drug interactions, email etc. Run a large healthcare org and do not have time to listen to a bevy of incompetent reps contradicting AT&T policy. Work is essentially paying for my data plan and every budget line item is scrutinized in this economy. If the data is capped it will impact my future abilities to use the iPad as I will want to for work (think streaming presentations daily).
When you have a Board of Directors nitpicking over every dollar and demanding a pre-planned budget to stay within it is difficult to keep trying to explain changes. They are not tech savvy. If AT&T keeps changing their policies / plans / rates monthly like this it would be less risky to simply not count on using the iPad. I have to write a report on every variance as an administrator.
Have to go to work now but my housemate (the plural in name) will try to figure out how to post the AT&T screenshots and emails with our identifying info whited out. How does one do that?
So I'll sum this up for everyone, he reports to a board of director, not a superviser, he gives daily presentations in board rooms, but his "board of directors" don't like him asking for an extra $10 allowance ?
really ? its so important for you to jump on a plane, fly across the country, give a presentation, but they don't want to give you and extra $10 so you can buy another Gb of internet ? I bet.
And what is it you do exactly for a living ? and you can't figure out how to post a link to a pic you upload on photobucket ?
but I thought you give "daily presentations" on you "ipad" ?
I have to write a report on every variance as an administrator.
don't you mean send an email stating your company paid plan changed ? file a report ? like in the FBI ? lol or like filing a report for a class action lawsuit ? like that you mean ?