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Hi this is the housemate. Here is an article detailing the FBI involvement in the iPad user account hacking. We did not get the letter from AT&T, but we are sending our info to the FBI because our data was breached and the emails from AT&T, we think, are peculiar, but it may simply be incompetence. Hopefully the juxtaposition is mere coincidence.

[ Fair Use: For Educational / Research / Discussion Purposes Only ]
http://online.wsj.com/article/SB10001424052748703389004575305611381540180.html
June 14, 2010, 1:38/pm ET, by Andrew Dowell

AT&T Blames iPad Incident on 'Malicious' Hackers

AT&T Inc., reaching out to iPad users Sunday to explain why their email addresses were released last week, blamed the incident on "computer hackers" who "maliciously exploited" an attempt by the carrier to speed the process of logging in to its website.

The comments were the harshest yet by the carrier, which apologized for the security lapse and said it would cooperate with any efforts to investigate or prosecute the breach.

"AT&T takes your privacy seriously and does not tolerate unauthorized access to its customers' information or company websites," the company said.

A group of computer experts calling itself ****** Security uncovered the flaw and then turned the results over to Gawker Media LLC to be made public last week. Escher Auernheimer, a member of the group, said in a blog post overnight that it acted to protect users and chided AT&T for taking several days to inform customers after becoming aware of the security breach.

"If not for our firm talking about the exploit to third parties who subsequently notified them, they would have never fixed it," Mr. Auernheimer said. "We know what we did was right."

AT&T sent the comments in an email to the roughly 114,000 users of the iPad 3G it determined were affected by the incident. The carrier said only users' email addresses and numbers that identify their devices to AT&T's network were exposed, and that no other personal or account information was at risk.

Still, AT&T warned users to be alert to scams that try to fool them into turning over more personal data. Such attacks, called "phishing," typically involve emails that purport to be from a trusted source. Security experts say they can be more effective if the victim's identity is known.

The email was sent by Dorothy Attwood, AT&T's senior vice president for public policy and chief privacy officer.

Last week's incident involved prominent officials in companies, politics and the military. The Federal Bureau of Investigation said last week it has opened an investigation into the security breach, but wouldn't say what the probe will focus on. New York-based Gawker Media said it has been contacted by the FBI to preserve information related to the matter, but said it doesn't believe it is a target of the probe.

Jennifer Granick, civil-liberties director at the Electronic Frontier Foundation, said last week the Computer Fraud and Abuse Act generally prohibits unauthorized access to computers. The question is whether typing information into a public website is unauthorized, she said.

Also, prosecutors will consider what individuals do with the data they obtain before deciding whether to bring charges.
 
This morning my unlimited plan had expired and when I used my iPad to sign up for a new account / plan there was the unlimited option, just as you all have been saying. AT&T has not called or emailed back. The immediate problem is fixed since I need 3G at work. However, still need to find out why my credit card expiration date was changed and why AT&T had no option to renew the unlimited from within their system right at the change of month to new billing cycle.

I really think this all comes down to you being one of the 114,000 compromised accounts and falling for a phishing email.
 
So...

Why would they track the grandfathering via credit card when you can track it via unique hardware IDs, cellular data number, AT&T account number, or other means that are far less volatile than credit card numbers!?

Banks are constantly issuing new cards in response to identity theft threats. Seems ridiculous to use that as my AT&T identity.

It's the combination of customer and device that should be grandfathered in, not the method of payment.
 
I am wondering when the OP is going to issue an apology to ATT, or at least edit this thread's title since it turns out there was no conspiracy at all.
 
This all makes me sad and confused. Seems like this is all BS to me.


Report a computer glitch to the FBI? Boy oh boy, hope there aren't any terrorist activities, or major crime waves while those FBI guys are tracking down a code glitch in some server some where. :rolleyes:
 
If I go to edit or cancel my plan only the 2gb and 250 mb show up..

Another thing i noticed was my account information wasn't all there. My street address was missing so was my credit card 3 digit security code... Anyone else notice this
 
If I go to edit or cancel my plan only the 2gb and 250 mb show up..

Another thing i noticed was my account information wasn't all there. My street address was missing so was my credit card 3 digit security code... Anyone else notice this

The plan you're currently on (unlimited) doesn't show up in the list of plans you can change to.

Also the 3 digit security code will never appear on a credit card information page (at least it's not supposed to) - they are not allowed to ever present that information pre-filled on a form.
 
For some reason I enter an my billing address info won't stay filled in except for the zip code.. Then mysteriously different service address is checked and my address is filled out. I try and re enter my billing address and hit save. When I go back it still dousing stay filled in... Is this just me??
 
This morning my unlimited plan had expired and when I used my iPad to sign up for a new account / plan there was the unlimited option, just as you all have been saying. AT&T has not called or emailed back. The immediate problem is fixed since I need 3G at work. However, still need to find out why my credit card expiration date was changed and why AT&T had no option to renew the unlimited from within their system right at the change of month to new billing cycle.

Not a Verizon CEO, just a person who has found the iPad indispensable for work. Find myself traveling to meetings where the 3G is depended upon by everybody present to look up regulations, drug interactions, email etc. Run a large healthcare org and do not have time to listen to a bevy of incompetent reps contradicting AT&T policy. Work is essentially paying for my data plan and every budget line item is scrutinized in this economy. If the data is capped it will impact my future abilities to use the iPad as I will want to for work (think streaming presentations daily).

When you have a Board of Directors nitpicking over every dollar and demanding a pre-planned budget to stay within it is difficult to keep trying to explain changes. They are not tech savvy. If AT&T keeps changing their policies / plans / rates monthly like this it would be less risky to simply not count on using the iPad. I have to write a report on every variance as an administrator.

Have to go to work now but my housemate (the plural in name) will try to figure out how to post the AT&T screenshots and emails with our identifying info whited out. How does one do that?

Like many others here, I find the totality of your story more than a little hard to swallow. If it is for real, I would tend to agree with the assessment that you fell for a phishing scam. By chance, when calling AT&T, did you call a number that was provided in the email that was sent to you?

Anyway, how is it that you and your roommate (wait, you run a healthcare company, but you have a roommate? And you don't have an assistant who can spend hours on hold for you?) haven't figured out how to post the screenshots that you claim to have?

In any event, if you have a serious problem with AT&T service, and this goes for anyone reading this thread, why don't you just get a wifi model, then get a mifi portable wifi hotspot? Sure, it'll cost a little more than the AT&T data plan, but it'll get you away from AT&T. Hey, better yet, get your meeting rooms wired for wifi so you don't need to rely on 3G cell network at all.

(My frank opinion of this is that it was BS from the start, and the OP hasn't done anything to dissuade me of that opinion.)
 
This morning my unlimited plan had expired and when I used my iPad to sign up for a new account / plan there was the unlimited option, just as you all have been saying. AT&T has not called or emailed back. The immediate problem is fixed since I need 3G at work. However, still need to find out why my credit card expiration date was changed and why AT&T had no option to renew the unlimited from within their system right at the change of month to new billing cycle.

Not a Verizon CEO, just a person who has found the iPad indispensable for work. Find myself traveling to meetings where the 3G is depended upon by everybody present to look up regulations, drug interactions, email etc. Run a large healthcare org and do not have time to listen to a bevy of incompetent reps contradicting AT&T policy. Work is essentially paying for my data plan and every budget line item is scrutinized in this economy. If the data is capped it will impact my future abilities to use the iPad as I will want to for work (think streaming presentations daily).

When you have a Board of Directors nitpicking over every dollar and demanding a pre-planned budget to stay within it is difficult to keep trying to explain changes. They are not tech savvy. If AT&T keeps changing their policies / plans / rates monthly like this it would be less risky to simply not count on using the iPad. I have to write a report on every variance as an administrator.

Have to go to work now but my housemate (the plural in name) will try to figure out how to post the AT&T screenshots and emails with our identifying info whited out. How does one do that?



Did everyone miss this post by the OP???

There was no scam and never was, yet he continues to let this thread exist with the original thread title. Why?
 
sounds like you've been <><'d

On a side note - to save money - tether from your cell phone if you can. Why pay for two plans when you can share one unlimited data plan?
 
But don't the grandfathered Ipads have the option to start and stop the unlimited anytime they want?

Nope ... if you stop the auto payment ( which is supposed to happen on the 30th day ) then you lose your grandfathered eligibility for truly unlimited data. You then start the 2 Gig data plan for 30 days for $25.00. And if you go over, it's $10.00 for each Gig that you do go over ...

5 Gig would cost 59.99
 
So, I didn't miss anything skipping over pages 2 & 3?

Lol... Sorry to bump this thread up. FWIW I'll likely voluntarily switch from my most favored granddaddy status. Five bucks is five bucks.
 
Similar experience yesterday

I bought my wife's iPad and set up her unlimited plan. A few days ago, she received an e-mail that the renewal could not be processed. I went into the Cellular data settings on the iPad, navigated to the payment info, and updated it with a different card. No problem (or so I thought).

Two days later (yesterday), her iPad presents her with a message that there is no data remaining and offers her the 2GB plan. She calls AT&T support, where the level one phone monkey tells her that it's a problem with the iPad and she should call Apple. Long story short, we were able to cajole the support person into renewing it but only by first signing her up for the 2GB plan, backing that out of the system, then re-applying the unlimited plan. The support person did say they can only do this once. So what happens when my card expires? Or I need to change it for some reason?
 
The guy was getting fished. I knew this when he said the AT&T customer service guy was emailing him screen shots of his computer screen as proof of anything. Even the OP said there was nothing a screen shot would prove, yet he ate the rest, hook-line-and-sinker, pun intended.

What a dope.
 
I had an issue with my credit payment. My service was shut off, and I didn't notice until a couple of days later because I'm primarily on wifi. The customer service rep said I have 7 days from non-renewal to retain my unlimited data plan. It still let me pick it from my account while updating my credit card...
 
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