And guess what ? So many countries in the World where Apple Operates and Sells its products they do not offer any Exchange or 14 Day return period. No matter you like it or not ! Once Sold is sold. No Exchange !! No Returns !!
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Bought the new 12.9" and 11" iPad Pro model to test. Returned the 12.9"
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And guess what ? So many countries in the World where Apple Operates and Sells its products they do not offer any Exchange or 14 Day return period. No matter you like it or not ! Once Sold is sold. No Exchange !! No Returns !!
Agreed. And it's one reason why these products cost as much as they do.
Because iPads are not cars, and every retailer is free to set their own policy. Why do you think they've extended the return period on watches now? Of course they expect people to try and return if they don't feel it's for them.
This is Apple's policy and it has worked for them. If Apple feel too many people are doing this for the practice to be sustainable, they can stop it -- as they have in some countries.
Agreed. Apple representatives actually encourage people to do this. I was concerned about it and more than one rep told me they expect it which is why they have the policy as they do. They would rather someone buy two, keep the one they want and sell the return as a refurb for 10% less (at which point they are still making a nice profit) than potentially lose a sale or have a dissatisfied customer who buys the wrong thing. This hasn't worked in some countries where fraud is a problem.
Yes, this policy is built into the price, raising the cost for all, but that is how Apple has chosen to do things as it must work out to their advantage.
Exactly, that is why I feel their generous policy should not be abused. I've heard about this practice not just with iPads or Apple products, but with electronics in general.
I was in a Best Buy in the USA and a sales guy told me that they had an out of town group of people come in and buy a bunch of cameras for a video shoot. They used the cameras for the shoot, and then after shoot was over returned all the cameras.
I personally know someone who purchased an iPad to take with them on vacation, and returned it after they got back.
Or just watch the prices keep getting higher.
I agree with you in principle. The policy should not be abused. But what is abuse? Certainly buying something to use for a project with the intention of returning it when the project is over is abusive. Similarly, I think it is abusive to get Apple Care + and then intentionally destroy an iPad for the sake of a Youtube video only to return it and get a new one. But if someone honestly can't decide between two products without using something for a few days, is it abusive to buy it, try it and exchange for the alternative or to try both and keep the one that you like more?
Personally, I try to research, decide what I want and buy what I plan to keep. But sometimes it's not that easy and I don't think it's necessarily abusive to return/exchange an item to try an alternative. You may disagree with that and I can respect that opinion. I do agree that it can be a slippery slope.
As I said in my post above, I had reservations myself, but when I voiced them to an Apple employee, I was encouraged to try both the 11 inch and the 12.9 and return one. Assuming someone has the money, some might intend to do that and wind up keeping both.
It's the trying both where I draw the line; you know you are always going to return one. As opposed to making a decision up front and then only in the event that you change your mind you take it back.
But this policy of returning and trying the product in 14 days period is something that a consumer cannot do anything about, it is the product company who has to decide if they want to offer such an offer, because if a company says use the product for 14 days and then decide, obviously if it is a consumer product a customer is going to try it and use it, so how do you decide who is abusing and who is genuinely trying ? Either have this policy as it is and take it for granted that there will be people who will abuse it, as you cannot determine who will abuse it and who will not, or else do not have such a policy in first place as it is the case in countries like India, Hong-King etc...
In theory sure
But if one were that torn like it seems a lot of people were this iteration for some
Reason more than others, I not being one of those, or one who has bought two iPads sizes same time, it could in some cases result in less returns
Scenario one as you suggest
1- get 11,
2- return for 12.9
3- reconfirm 11
Or scenario 2 flipped
1- get 12.9
2- return for 11
3- reconfirm 12.9
In those instances you have two returns in the decision making process of complete uncertainty, not one.. which it seems some people have done from reading around in the size shakedown threads
and now my air2 feels so tiny when using
I know. I went from the 7 Plus to the X then to the XS Max. The XS Max felt so huge, but now feels tiny after using my 12.9 for a couple weeks.
No offense but some of you seem like you should have "played" around with it in the store before buying. So many refurbished Ipads coming out of this topic alone :-/
Oh I'm guilty -- I usually don't return things like that, but when things are *that* expensive and they actively encourage you to take it home to try it, I'm totally trying it. Particularly when the release of a new iPad drives the value of my 8 month old iPad down to painful territory -- you kind of have to now.
Stop going back to the 10.5. Just use the 12.9 for a few days. Of course you’re not going to get used to it if you keep going back to the 10.5.
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I am speaking for myself. I was telling my story, so speaking for myself.
And it’s DEFINITELY abusing the system to buy two with the intent of keeping only one.
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This is pure hogwash. They are being nice by offering the return policy. An Apple employee is never going to openly encourage this. It is not intended for someone to buy two or more products just to try them out. They lose money every time someone does this, and that contributions to price increases. I wish they would change their policy, or at least start tracking people who are making an obsence amount of returns (I’m talking about the guy who went through 8 iPad Pros, not the OP).
The bottom line, is it’s pretty lame to buy two products knowing you are going to return one of them. Apple should charge a $150 restocking fee. That would help prevent this.
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Exactly. Spend some time and do some research. It’s not that hard. It’s one thing I’ve someone is like, “Damn, I bought the 12.9 and this thing is really uncomfortable to hold” and returns it for an 11, but to buy two knowing you’re going to return one is flat out lying.
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It’s true
The at home experience and travel experience if that’s how you use your iPad matters. And both offer close but different experiences for different purposes IMO
Same with an iPhone in the wild. Xr test drive solidified it for me
There’s only so much you can experience from using an iPad in a controlled environment or a short period of time. You can’t simulate using it on a sofa or in a bed, you can’t test it with all the apps that you use, or carrying it around in a bag. Sometimes, the drawbacks just don’t become apparent until you have interacted with it for a couple of days and the “honeymoon period” wears off.
That doesn’t mean you should buy two different sizes with the intent of returning one. That’s dishonest. My God you people act like the difference between the two is so mamouth when it’s not. I hope Apple institutes a $150 re-stocking fee.
I didn’t, but I ended up returning my 12.9” iPad Pro for the 11” model, which basically necessitated another trip down to the Apple store.
So in my case, same outcome either way.
That, I understand. I got the 6 Plus on launch day and was convinced that Friday I was going to return it for a 6 on Monday because it was so huge. Monday came around and by then I loved it so I kept it. I can understand buying it and going back and exchanging it, but to buy two knowing you’re going to return one is abusing Apple’s generous return policy and was dishonest.
I personally wouldn’t do it, but I always felt that Apple’s pricing already assumes that a select number of consumers will try something like this and factors it into the price accordingly. So long as the abuse isn’t rampant, it doesn’t bother me enough to be annoyed about it.
Is it dishonest if you express enthusiasm and tell the salesperson you’re gonna return one because you’re that On the fence? Im sure they will be excited or indifferent you care that much to test drive both
Can’t be the average consumer by any means
I wonder if some people were dropped on the head too many times..lol. Yep I bought one of each to try out and in all colors too. I’ll just keep one though. It’s ok because I assume that’s built into the price and some peon Apple employee told me it was ok.
I’ve noticed the screen flexing as well on my 11, especially in the center of the screen. I’m annoyed by it because I expected it to feel solid like previous iPads. I don’t know if this was intentional on Apple’s part or if it is an unwanted byproduct of their implementation of liquid retina (round corners) for such a large screen compared to the iPhone X’s.
I don’t know yet if I am bothered enough by it to return my 11 and hold off on this cycle.
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Your problems seem to be mainly by trying to use both devices the same way. I typically have the 12.9" 2nd gen model in my lap and type on it like a normal keyboard. Alternatively you can hold it with one hand by putting your hand further in the back rather than holding from the edges.
I like the 12.9" because it displays most websites closer to a desktop browser and is great for watching videos when you don't have a bigger screen available.