Yes, take it in. Open the ticket online and then they will prompt you to take it in to get a replacement.
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Mine wasn’t very bright but when scrolling my eyes fixed on it and I couldn’t unsee it. I did an AppleCare Plus express replacement and there were no issues when they received my faulty device back.
Hey guys, I live in Japan and have my iPad for a little over a year. I got the same spot above my home button about 3 months ago. At first I didn’t think much of it, but on white backgrounds it’s so noticeable. I got annoyed by it, watching movies or working on my iPad I’d always notice it.
So I took it to Apple for a check.
A guy checked it and they confirm there is a white spot, but I don’t have Apple Care and my iPad was just out of warranty so they refused to fix or replace it. I was told I could replace the screen for about $470
I was shocked at the price and told them no way... I’ll just keep my iPad, not knowing this is a regular issue with these.
What do you guys think? After reading this forum I’m a bit upset as this seems to be an iPad design flaw and not my fault. I didn’t pay so much money for it to develop a white spot over time. But they made it seem like I bumped the screen “the guy even said it could be caused by presssing to hard or bumping the screen” I told him it’s always in a case and very well taken care of so I have never done such a thing.
You guys think I should go back and show them this thread?
So I took it to Apple for a check.
A guy checked it and they confirm there is a white spot, but I don’t have Apple Care and my iPad was just out of warranty so they refused to fix or replace it. I was told I could replace the screen for about $470
I was shocked at the price and told them no way... I’ll just keep my iPad, not knowing this is a regular issue with these.
What do you guys think? After reading this forum I’m a bit upset as this seems to be an iPad design flaw and not my fault. I didn’t pay so much money for it to develop a white spot over time. But they made it seem like I bumped the screen “the guy even said it could be caused by presssing to hard or bumping the screen” I told him it’s always in a case and very well taken care of so I have never done such a thing.
You guys think I should go back and show them this thread?
If you’re not much longer over 12 months you could try again by showing them this thread and see if you can escalate the issue.
This story reminds me of the so-called “Staingate” with certain Macbook Pro displays (the anti-reflective coating peeled off mostly after 12 months). It took Apple a long time to acknowledge the issue and start a free repair program for everyone.
This story reminds me of the so-called “Staingate” with certain Macbook Pro displays (the anti-reflective coating peeled off mostly after 12 months). It took Apple a long time to acknowledge the issue and start a free repair program for everyone.
The problem with the “pressing the screen too hard” line, is that the iPad Pro is DESIGNED to have the screen poked reasonably hard with a sharp object, the Apple Pencil
There’s a similar thread on reddit. It could be useful to comment there and upvote it so it gets more visibility.
https://www.reddit.com/r/ipad/comments/92l8kp/ipad_pro_105_bright_spot_out_of_warranty/
https://www.reddit.com/r/ipad/comments/92l8kp/ipad_pro_105_bright_spot_out_of_warranty/
I had it on my original May 2017 device. The replacement Nov 2017 device didn’t have “the spot” but a lighter edge across the home button edge and a shadow in the corner. My current replacement device, which is another May 2017 (which I believe to be brand new as it came with iOS 10 installled) has no sign currently and a beautiful display (like my original had before “the spot”)
I saw this problem on a store. It was quite noticeable.
I'm glad I didn't buy this iPad and opted for the 2018 generic iPad. It really seems like a design flaw if so many people have this problem and you can even see it at a store.
I'm glad I didn't buy this iPad and opted for the 2018 generic iPad. It really seems like a design flaw if so many people have this problem and you can even see it at a store.
Here there's a teardown: https://www.ifixit.com/Teardown/iPad+Pro+10.5-Inch+Teardown/9253
Is it possible that the 4 flat cables in the lower part of the device put some pressure on the display from within (maybe because of the heat developed by components)?
Is it possible that the 4 flat cables in the lower part of the device put some pressure on the display from within (maybe because of the heat developed by components)?
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I saw this problem on a store. It was quite noticeable.
I'm glad I didn't buy this iPad and opted for the 2018 generic iPad. It really seems like a design flaw if so many people have this problem and you can even see it at a store.
The bright spot on mine is at the same position and looks the same.
Oh my. Got this on my iPP 10.5 too. Thought it was just me until I stumbled upon this thread.
Out of warranty and no Apple Care.
Ah well, I can live with it I guess.
Out of warranty and no Apple Care.
Ah well, I can live with it I guess.
Well, the 12.9’s may have their own display issues. Mine did, and I’ve noticed it on a lot of store display models (eg, Apple Store and Best Buy).
https://forums.macrumors.com/threads/ipad-pro-12-9-light-bleeding-covered-by-warranty.2127615/
https://forums.macrumors.com/threads/is-this-backlight-bleed-should-i-take-to-apple-store.2127484/
Contacted Apple and returned iPad which they have replaced with a new iPad. Good result, thanks Apple!
