It's going to a Business fastirepair in Ohio
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On swappa he has sold over 80 phone and only has 40ish feedback and some of them are really bad.
I had a bad feeling and didn't go with it unfortunately.
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Burned on swappa galaxy s8 plus
- Thread starter mrskullfreak
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I had a bad feeling and didn't go with it unfortunately.
How does SWAPPA work in this regard?
Here the main classified sites all are pretty much operate on a 'buyer beware' policy unless they are a business / retailer. There would actually be no 'legal' imperative for a private seller to accept a return or refund. Now many actually would offer returns/refunds if there was ever a problem, and it's why we use a rating / feedback system to build trusted sellers and trusted buyers.
So much the same. At least you paid by PayPal and not by bank transfer as it could have gone a lot worse had you paid that way.
At least PayPal ruled quickly, here they take around 30 days to rule one way or the other.
I wouldn't let that end swappa. I have never had an issue with Swappa and I have been using them for 4 years. Things happen, and trust me, it happens way more often on EBAY and craigslist (unless you meet at the wireless store).
Swappa is just the middle guy, Paypal is your protection. It's not swappas fault.
Always buy from people who have reviews only good reviews.
Your gut was correct, to bad you disregarded it. If the reviews are bad on Swappa don't by from that particular seller. I'm a seller on there and even I avoid sellers on there with questionable reviews and their linked eBay reviews.
Just like eBay, Swappa is the middle guy and you get no protection thats why PayPal is the protection for that type of thing. But still never disregard reviews good or bad.
Just like eBay, Swappa is the middle guy and you get no protection thats why PayPal is the protection for that type of thing. But still never disregard reviews good or bad.
^ that and I wouldn't buy a phone from a phone repair shop and wouldn't buy it from people who buys and resell to make profit.
So did the seller list that as new/resale? If so are they even allowed to open them/break the seal? That's another reason for dispute outside of this mess. Glad they sided with you.
Glad it solved for you. Paypal will side with the buyer 90% of the time anyway..No matter the evidence in my experience.
this, I buy and sell on swappa a lot. I don't buy from people with zero reviews and I don't buy from people if they have mostly good reviews but several negative reviews. I just go with those with perfect scores and multiple reviews. Sucks OP, for sure. I've had 2 instances where I bought "good" condition phones (not adhering to my above said policy) and the phones would be questionable to even label as "fair" condition. So you really have to be careful. I go above and beyond when I sell on that site because I want to make sure my personal ratings stay at 5 stars. IMO and experience, Swappa >> eBay or CL.
This is the one thing I don't like about Swappa. In the few instances where I had trouble with devices I purchased, the staff was absolutely useless. They basically told me to work it out with the seller. Hopefully things work out in your favor, OP.
I was duped a couple years ago on a classified service we have here. I trusted someone with no feedback and ended up not receiving the goods. The classified site staff essentially got me as much about the seller as possible legally but otherwise it was down to me tracking down the seller and going to the police. When I went to the local (guards) police they took the details and rang the nearest police station to the address of the seller who told the my local cop that he was known to them but and was currently living in a different location. In the end I was advised that it was too much work to track the seller down and prosecute and if PayPal would refund I should consider 'that' the end of the matter.
PayPal did reimburse me, but I was so utterly frustrated that a thief and blaggard got away with it because it was too much hard work to bother chasing him down and charging him. I have no doubt his criminal activities continued and more folks have ended up snared in their weasel trap.
I never sell or buy anything any longer from users with no feedback, or from users with suspicious looking 'good feedback'. It's not too difficult to spend a little time to create a profile with falsified recommendations.
But honestly I was far more disappointed in the law enforcement procedure throughout my bad experience that I wouldn't have too much faith in the 'law' being done, but hopefully universal 'KARMA' comes into play at some point and they get their comeuppance.
I understand you realize this already and I mean no snark, but this situation was self inflicted on your behalf mostly. You knew this seller had poor feedback with a low rating and you went forward with the transaction. Its a lesson learned and I would be more vigilant who you purchase from in the future. My theory is if something does not seem right, it probably isn't. Fortunately Pay Pal sided with you.
Swappa is great, and Paypal protection is more than enough for the buyer.
He can say what he wants, Paypal will return you the money, once the return is delievered. It sounds like he is one of the not-so-rare untrustworthy individuals you find on ebay/swappa/etc.
I once got burned on a sell, and Paypal is less flexibile with the seller.
I sold an iPhone 5s, with an elemental case that had been gifted to me (super expensive case). The buyer was pissed because the IMEI didn't match the original box, which I had stated in the sale description, because the phone had been replaced by Apple due to a warranty defect (most likely he was looking to pass it as "new", and flip it for a profit). He sent me back a mangled case and a severely scuffed up iPhone. Paypal had immediately removed the payment from my account and refunded him. I contacted paypal, with video and picture evidence. Paypal initially denied my claim for compensation, based on the damage. I had to call paypal, and lucky I got a sympathetic ear. They reinstated the case, I had to submit the evidence and get a notarized affidavit, but I eventually got refunded the full amount of the iPhone plus the cost of the case. I am pretty sure this was just a write-off loss by paypal, and the seller didn't suffer any real consequence.
Moral of the story: Paypal provides great buyer protection, to the point that it disadvantages the seller. So in your case, you should be fine.
He can say what he wants, Paypal will return you the money, once the return is delievered. It sounds like he is one of the not-so-rare untrustworthy individuals you find on ebay/swappa/etc.
I once got burned on a sell, and Paypal is less flexibile with the seller.
I sold an iPhone 5s, with an elemental case that had been gifted to me (super expensive case). The buyer was pissed because the IMEI didn't match the original box, which I had stated in the sale description, because the phone had been replaced by Apple due to a warranty defect (most likely he was looking to pass it as "new", and flip it for a profit). He sent me back a mangled case and a severely scuffed up iPhone. Paypal had immediately removed the payment from my account and refunded him. I contacted paypal, with video and picture evidence. Paypal initially denied my claim for compensation, based on the damage. I had to call paypal, and lucky I got a sympathetic ear. They reinstated the case, I had to submit the evidence and get a notarized affidavit, but I eventually got refunded the full amount of the iPhone plus the cost of the case. I am pretty sure this was just a write-off loss by paypal, and the seller didn't suffer any real consequence.
Moral of the story: Paypal provides great buyer protection, to the point that it disadvantages the seller. So in your case, you should be fine.
Spot on post.....PP protects the buyer and puts sellers at a disadvantage to unscrupulous people.
I have had a couple bad experiences selling on swappa. But not as bad as yours BGA....
Yeah, it was stressful, but it worked out.
But I have bought and sold several phones on Swappa, from well rated to new buyers/sellers. I have only had a problem once.
Same here....I will continue to buy/sell on swappa. Its a great place to pick up phones or sell the ones I don't plan on keeping
Same here....I will continue to buy/sell on swappa. Its a great place to pick up phones or sell the ones I don't plan on keeping
Also pay special attention to the wording of the item your trying to buy and description. It will tell you a lot about the sellers intentions as well. Also never buy an item with a press image. If they are scared to post an image of the real device then avoid it. I always sale my items with a fair description even though they are mint sometimes because it weeds out some bad resellers that troll on swappa, but a lot of the individual buyers have figured that out.
But the descriptions and words of the item tell a lot about the seller for sure. If the phone has been dropped once it's not in mint condition. If it has been used without a case or screen protector it is not in mint condition it will have micro scratches and more. if it doesn't have the original box and accessories it's not mint either. If it has been exposed to the weather(i.e. Rain) even if it's a ip67 - ip68 phone it is no longer in mint condition.
This is just a small tidbit of the ratings & knowledge I use for buying and selling stuff. Get your game up and you will not have many days like you had.
Sounds like the OP clearly got ripped off here, not so much a miscommunication between them. It's a shame there are sellers like that. I've had nothing but good experiences. But being an honest seller you always get nitpicked after the sale in order to refund some money back. I've learned to be very meticulous in my description and pictures and to list EVERY flaw, no matter how small. As a buyer I ONLY buy from sources who have at least half a dozen or so positive feedbacks. Stay far away from those who have no feedbacks at all, which is probably 1/3 of the sellers.
I'm curious why the OP didn't just have Samsung or their carrier replace the phone under warranty? Then they would have a brand new phone with no issues at whatever price they paid on swappa. As long as my negative feedback on swappa stood, I'd definitely have opted to just have it replaced and not deal with the headache. Although I'd also push swappa to suspend or ban him based on what was obviously a threat.
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Swappa is great, I got in trouble on there though because I refused to sell to a newly registered(date of the purchase) member with no feedback. I simply will not do it, some buyers also are out of the country and will try to use a freight forwarding address
Send it back with registered post and signature required for delivery.
You'll have to absorb the postage costs, but it's your only safe way out.
The seller already knows your address, but you could use a friend's PO BOX as the sender address for the return.
Once you have sent it, you can enter the tracking info into PayPal, as evidence that you have sent it - this will speed up your claim's processing and make your refund money available sooner.
Samsung have no obligation to you for this issue.
Lesson: In the future, don't attempt to buy a handset from any place other than an authorised store.
The entire sale is a red flag (why would someone be selling a brand new s8+ privately, and I assume, below cost?).
You'll have to absorb the postage costs, but it's your only safe way out.
The seller already knows your address, but you could use a friend's PO BOX as the sender address for the return.
Once you have sent it, you can enter the tracking info into PayPal, as evidence that you have sent it - this will speed up your claim's processing and make your refund money available sooner.
Samsung have no obligation to you for this issue.
Lesson: In the future, don't attempt to buy a handset from any place other than an authorised store.
The entire sale is a red flag (why would someone be selling a brand new s8+ privately, and I assume, below cost?).
Kind of like trying to get a first job but the employer wants previous experience..not eveyone with zero feedback is the boggy man.
Update was attempted delivery twice he hasn't gotten it yet.
And I sent it to his business supposedly.
I called PayPal and they said I did my part and they will look into it.
And I just received a email saying I have gotten my credit and the case is closed.
Now I bet he will be running to the post office asap to get the package.
And if he don't I will get the phone back not expecting that tho.
And I sent it to his business supposedly.
I called PayPal and they said I did my part and they will look into it.
And I just received a email saying I have gotten my credit and the case is closed.
Now I bet he will be running to the post office asap to get the package.
And if he don't I will get the phone back not expecting that tho.