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Dear 2017 MBP Owners – Do you have that rattle?
- Thread starter domsodidavid
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could you make a short video of it please?
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could you make a short video of it please?
Because it should not be there.
Also it's not very quiet,specially on some 12" Macbooks it's so loud you can feel the rattle on your hand.
it's not a cheap hp or Dell laptop it's a super expensive Apple product and such problems are un-acceptable.
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you pick up the laptop,move it,tilt it while carrying it (all qualify for normal usage) and it rattles like some poorly made product.
How is that acceptable?
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It's from the screen.
Apple store staff didn't know what is it and said it's the touchpad.
But mine (12" MacBook) wasn't making this noise until Apple replaced the screen due to other issues.
it's very noticeable and annoying.
I brought mine back and at first they said it's just the taptic engine in touchpad and all new Macbooks do it,which is not true at all because mine wasn't rattling prior yo repair.neither were the 2 Macbooks on display in store.
They are going to replace the screen again.
Not very optimistic if it sorts out the issue tho.
Oh, mine definitely doesn't do that. I thought it made a sound if you start to shake it or something. I move my MBP around, put it in my backpack every day, carry it under my arm, move it around the desk, sometimes put it in my shoulder bag - it never rattles. I didn't shake it though, and I assumed you were talking about that.
The service guy said, that no solution for this issue. They reported to Apple, but so far nothing has happened.
The only solution to eliminate the 'issue' entirely is to remove the screen and replace it with a high resolution photo.
As has been said in several threads on the subject, it's down to manufacturing tolerances on the IPS display. You will get some worse than others, but it largely depends on the minutest of differences. If you want it absolutely perfect you'd need to keep replacing the screen until you found one that didn't rattle as much.
Also worth noting that the technicians you find at the Apple Store are not qualified to diagnose a new problem, and are only authorised to stick to the script. Anything more requires sending it off for "Further testing". If the person at the Apple Store said "Oh this is a known issue, have a replacement" it wouldn't go down very well with their managers when they tell them otherwise... So they'll usually say something like "How strange, I've not seen that before, let me look on the system ... there's nothing there, would you like to send it in for 'Further testing' to see if there's anything that can be done?". Then 2 weeks later "We've had a report and there's nothing that can be done.". Basically it's just to stop the staff diagnosing problems through speculation, and in turn convincing the customer that there is an issue.
Seriously this is the **** people worry about? Who the **** shakes a computer like that? Idiots.. (since I'm not calling anyone specifically here a idiot it shouldn't be against the rules).
We are not crazy shaker people, they are rattling in normal use.
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The replaced screen is ok for your MacBook?
If one does not wish their MacBook to "rattle", one should not shake the daylights out of it.
Problem… solved.
Problem… solved.
no, just got it back today.
they said they had replaced the screen again and they even replaced the whole logic board (including SSD drive which is fixed to it)!!
it nearly cost as much as a new MacBook according to the invoice although I was covered by Apple care.
but the damn rattling noise is still there.I couldn't test it in store since it was too noisy there but as soon as I got home I tried and yeah..it was there.
I've noticed if I press the screen between my fingers the rattling stops.so it's definitely screen related.
but why did they replaced the expensive logic board? could it be that they really don't know what the issue is?
I'm really getting tired of this.
I called them and Im taking it back to Apple Store tomorrow.
but somehow I think they will try to convince me that they have done everything and it's normal.
at that point I will probably sell the damn thing and move on to something else.
it's un-acceptable for a device so expensive and premium grade to have such problems.
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you don't need to shake it, that video is just for demonstration.in happens with normal handling.
as soon as you pick it up or lift it you can Hear the noise and feel the rattle inside.that's not normal at all.
or maybe you think a laptop should not be picked up or moved?
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Today I tested two 2017 MacBooks and no rattle. I think Apple solved it but the service part lcds are the "old" ones.
are you for real?
you don't need to shake the damn thing to make that rattle happen.it happens simply by handling the laptop.
it rattles as soon as you tilt the laptop or lift it up.
there is something loose in these machines, it rattles when the device is moved.
how can someone call that normal is beyond me, even the cheapest budget laptops don't do that.this are expensive premium machines we are talking about.such flaws are not accepted.
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I had 2 retina MBPs 2014 and 2015 and used them for years NEVER had such issue.
yet my 12" retina MB has this problem.
it is a design flaw.quite annoying, when you consider how much these machines cost, you really shouldn't be dealing with some plastic part hanging loose inside knocking here and there when you handle your laptop.it's just stupid and unacceptable.
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really? is that what you think? so are the rattling 12" MB / new MBP the only laptops in the world with high resolution displays? that's a laughable comment.
look,I've had 2 Retina MBP and there are hundreds of high resolution laptops out there, many with better quality than these rattling MacBooks and neither have such design flaws.neither make this clanking noise when being handled as if an amateur child designed them and forgot to properly secure the loose parts..
even Apple themselves wouldn't defend such annoying flaw like you.
I have this issue with 12" rMB.
Apple replaced the screen and also replaced the logic board.
but the rattle didn't stop.
now they say it's normal and within specs and the reason they replaced those parts was because they didn't know it's normal lol
they say they cannot do anything about it now.
they also say "many" (but not all) new MacBooks and Macbook Pros have this issue but there is no way to find out which and whether the quite ones stay quite or develop the rattle later on.
I'm gong to get rid of this machine and will never buy any Apple laptop until they have the capacity to design something high quality and good again.(like they used to with MacBook Air and original Retina Macbooks and older)
this video was record yesterday AFTER they replaced the screen and logic board.no vigorous shaking or abnormal handling is needed just normal day to day handling :
They earlier MBPs do it. Feel free to go on YouTube and search for macbook pro rattle. You will get numerous hits from the early 2015 and older units.
I don't hear it in my 2015, but others do.
Here is some poor guy on his 4th unit
But it is better than his 1st one.
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I'm here to report:
2014 MBPr 13" - no rattle
2015 MBPr 13" - no rattle
2016 MBPr touchbar - no rattle
2017 MBPr 15" - no rattle
Never ever seen such severe problem - when Mac rattles only by lifting it up. I do notice that starting from force touch version - when you shake MacBook horizontally from side to side vigorously enough, you can here haptic engine click-clack (when device is powered off).
I don't think it is a design flaw. Very limited customers affected - only ones willing to vigorously test their devices...
2014 MBPr 13" - no rattle
2015 MBPr 13" - no rattle
2016 MBPr touchbar - no rattle
2017 MBPr 15" - no rattle
Never ever seen such severe problem - when Mac rattles only by lifting it up. I do notice that starting from force touch version - when you shake MacBook horizontally from side to side vigorously enough, you can here haptic engine click-clack (when device is powered off).
I don't think it is a design flaw. Very limited customers affected - only ones willing to vigorously test their devices...
did you watch my last video? is that vigorous testing? no! I just handle the laptop.tilt is left and right just like you do in everyday handing.
it's not a desktop computer you know, it's a laptop.it means you are expected to pick it up,carry it, move it from here to there, it's portable it shouldn't have something rattling and knocking inside like a poorly made and half-faulty device.
it is a design flaw, because Apple Store (after failed attempt to repair) told me they have this issue with 3 other 12" MacBooks back there.and that they now believe this is "within specs" and nothing can be done.
so it is a design flaw if it's "within specs".no laptop should rattle and make noise.
specially premium and expensive ones.
something needs to be done.
[doublepost=1499011280][/doublepost]I found this info about the problem on the web.
it is engineering neglegance and a design flaw:
"the problem is the light guide plate that is located within the display. If you press your finger on the screen and shake it it will not make a sound but relieve pressure with your finger and the "knocking" comes back. Pictures show that this plate does not take up the entire width of the case (about 1/8th of an inch extra of room on one side) and apple relies on the pressure of the screen and mild adhesive to hold it into place. the problem is the engineers did not account for temperature change and as the case expands and contracts due to temp, the plate may or may not have enough pressure to keep it in place."
Easy - I understand it. I relate to it as extreme rattling. Make a poll in this thread to aggregate users affected.
I just didn't notice it ever. I have been tinkering with macs throughout the years in apple stores and never, ever notice this.
I know this description you quote, it is a nice description but far from facts. Find me 250 000 - 500 000 units affected and you can say it is a design flaw. Today I'm 100% positive it is not design flaw. Every MacBook should have this problem.
Just replace it or sell it. Problem solved.
I'm definitely selling it, the problem is what can I replace it with?
I've been using Macs for 10 years now I had iMac, and 2 MacBook Pros.prior to that I was a Windows user.
but Apple now has no laptop that suits me.
I don't like the new MBP at all (and also these rattle-gate is affecting new MBPs too; see this MBP section,so many threads about it)
and the 12" MBs are affected.regardless of manufacturing year.many of them not all.the Apple employee even told me most of them do rattle, some more some less, and the ones that don't can develop it later on.
it's not a simple matter of selling it and moving on,I'm now being forced to switch to Windows.and by doing thath,I see no reason to keep iPhone or buy the iPad Pro I was planning to buy.for me the Apple ecosystem will be ruined with lack of Mac.
My 2015 13" rMBP rattled as does my current 2017 13" TB rMBP. It's not very noticeable and it doesn't affect the performance whatsoever. However my backspace key on my current Mac is a bit louder and feels different than the rest of the keys but I'll save that story for another day...