Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

KittyKatta

macrumors 65816
Feb 24, 2011
1,058
1,212
SoCal
I just got an Air4 and Pro11 and I’m having trouble pulling the trigger on it.

Air4 $59 ($3.49/mo)
Pro11 $129 ($5.99/mo)

I usually get AppleCare+ but I only realized now that there is such a high “Pro Tax” on AppleCare. Ill probably do it but I have to say that it does not feel good to pay nearly the same amount for both iPads but then get charged an extra $70 for “Pro” AppleCare.
 
Last edited:

ckoerner

macrumors member
May 21, 2006
70
98
St. Louis, MO
I just got an Air4 and Pro11 and I’m having trouble pulling the trigger on it.

Air4 $59 ($3.49/mo)
Pro11 $129 ($5.99/mo)

I usually get AppleCare+ but I only realized now that there is such a high “Pro Tax” on AppleCare. Ill probably do it but I have to say that it does not feel good to pay nearly the same amount for both iPads but then get charged an extra $70 for “Pro” AppleCare.
“Pro Tax” ?

The iPad Pro has more expensive components and hence a higher purchase price. Same difference on the Mac side of things. https://appleinsider.com/inside/applecare
 

MiamiBeach

macrumors 6502
Sep 16, 2020
264
161
I’ve never bought AppleCare for any of my devices. I considered it when purchasing my iPhone XS. I think phones are most susceptible to accidental damage as we take them everywhere with us. I ended up spending the money earmarked for AppleCare on getting the phone with more storage.

I definitely wouldn’t buy AppleCare for my iPad as it rarely leaves the house and it sees extremely limited use. I think I am up to about 70 battery cycles on my iPad 6th gen after almost 2 years.
 

KittyKatta

macrumors 65816
Feb 24, 2011
1,058
1,212
SoCal
“Pro Tax” ?

The iPad Pro has more expensive components and hence a higher purchase price. Same difference on the Mac side of things. https://appleinsider.com/inside/applecare
In this case I’d call it a Pro Tax. The Air4 and Pro11 almost entirely identical so I wouldn’t say the price difference is due to more expensive components. And even with the MacBook Air/Pro then AC+ is only a $20 difference.

AppleCare+
$69 Air4
$129 iPad Pro11

$249 MacBook Air
$269 MacBook Pro13

With or without the eye roll, $70 more for AppleCare+ just because its an iPad “Pro” is a “Pro Tax”.
 
Last edited:

Brian1230

macrumors member
Jan 7, 2021
74
36
I always get AppleCare+ on the apple products I buy new. Got to use it once for my iPhone XR when it was stolen, and just renewed it monthly for $11.99, figure I’ll get at least one bat replacement as well, and just bought the monthly plan for my 8th generation iPad for $3.49. My devices are with me all day, and even with COVID, I have found coffee shops to sit in and work from, since I cannot tolerate being by myself and cannot get work done if Im home by myself usually.
 

KittyKatta

macrumors 65816
Feb 24, 2011
1,058
1,212
SoCal
Okay, so i changed my stance on AC+. Denied keyboard support for a Pro11 (AC+ to 11/21). Here's what I learned after several hours of escalations.

1) Accessories need to be registered
- Registering AC+ for iPad is not enough. Must specifically add acc serial.
- Accessory must be registered within 60 days.

2) No online method to register accessories. Must call
- Phone Reps do not know how to register accessories. This must be escalated.
- Have a receipt ready. They had me send it in.

3) AC+ covers Apple Pencil --> OR <-- Apple Keyboard. NOT BOTH
- Despite it saying specifically that it covers both, their system only allows one item to be registered.
- If accessory is not listed then they will deny coverage.

All of those rules are undisclosed but maybe they exist somewhere in the fineprint. Either way, I'm not slamming AC+ and not trying to find a solution to the problem. Just pointing out the requirements for a "smooth" repair.

"Service coverage is available only for iPad, its original included accessories, one compatible Apple Pencil, and one compatible Apple‑branded iPad keyboard used with your iPad" ~AppleCare Plus for iPad
 

The-Real-Deal82

macrumors P6
Jan 17, 2013
17,318
25,470
Wales, United Kingdom
I don’t get AppleCare on anything as I own my own house. The iPad is used in my house most of the time too so no need for additional insurance on top of insurance.

Edit: random autocorrect change to a word that doesn’t exist in the English language.
 
Last edited:

Phil77354

macrumors 68000
Jun 22, 2014
1,927
2,036
Pacific Northwest, U.S.
Okay, so i changed my stance on AC+. Denied keyboard support for a Pro11 (AC+ to 11/21). Here's what I learned after several hours of escalations.

1) Accessories need to be registered
- Registering AC+ for iPad is not enough. Must specifically add acc serial.
- Accessory must be registered within 60 days.

2) No online method to register accessories. Must call
- Phone Reps do not know how to register accessories. This must be escalated.
- Have a receipt ready. They had me send it in.

3) AC+ covers Apple Pencil --> OR <-- Apple Keyboard. NOT BOTH
- Despite it saying specifically that it covers both, their system only allows one item to be registered.
- If accessory is not listed then they will deny coverage.

All of those rules are undisclosed but maybe they exist somewhere in the fineprint. Either way, I'm not slamming AC+ and not trying to find a solution to the problem. Just pointing out the requirements for a "smooth" repair.

"Service coverage is available only for iPad, its original included accessories, one compatible Apple Pencil, and one compatible Apple‑branded iPad keyboard used with your iPad" ~AppleCare Plus for iPad
I think that it is not necessarily that difficult.

I had been going back and forth on whether or not to get AC+ for my recently purchased iPad Pro, pencil, keyboard. Everything was purchased from the local Apple Store and I financed it on my Apple Card (0% interest, why not?). So Apple had it all in their 'system' already, and the option I had (until recently) to sign up for AC+ would have automatically captured iPad plus accessories.

Did you purchase yours all from Apple or elsewhere?
 
  • Like
Reactions: seatton

Brian1230

macrumors member
Jan 7, 2021
74
36
I have applecare plus with Theft and loss on my iPhone XR which I just renewed on the monthly plan, glad I had it since 3 months after I got it it was stolen, and only had to pay the deductible, and on my new iPad 8th generation I bought it 2 days later on the monthly plan.... I have a dog with a very strong over active tail that likes to knock things off the table.....
 

Digitalguy

macrumors 601
Apr 15, 2019
4,659
4,495
Never got AC+. I am not too much worried about accidents, more about hardware issues developing over time... For that, I would have liked a warranty extension option. Where I live, these depends on the shop where you buy, some don't offer them, others aggressively try to sell you one, and anything in between. None of my iPads have extensions and only my new 11 pro, bought last month, is still under warranty... The shop did not offer extensions. I got warranty extension to 5 years for my Tab S7+. Honestly iPad pro 11 seems like a solid device, so I am not too worried about it developing issues....
 

seatton

macrumors 6502a
Nov 7, 2013
793
1,222
Seattle, WA
I think that it is not necessarily that difficult.

I had been going back and forth on whether or not to get AC+ for my recently purchased iPad Pro, pencil, keyboard. Everything was purchased from the local Apple Store and I financed it on my Apple Card (0% interest, why not?). So Apple had it all in their 'system' already, and the option I had (until recently) to sign up for AC+ would have automatically captured iPad plus accessories.

Did you purchase yours all from Apple or elsewhere?
Thanks for sharing your information. This is helpful.

I have owned about 6-7 iPads (including the Pros) in the past, but I never got an AC+ for any of them. However, I am planning to get a new 12.9 Pro with Pencil 2 and MK soon as soon as the 2021 one comes out. The MK is so expensive I feel like I should finally get the AC+ so my pencil the keyboard will be covered. I also plan to have that cover on a monthly plan after 2 years so everything will be covered.

Sometimes I see deals at different places (MK is cheaper on Amazon, Best Buy sometimes have iPad Sales), but now I think I should buy them all at the same time (with AC+) on apple.com to prevent an issue.
 
Last edited:

dumastudetto

macrumors 603
Aug 28, 2013
5,532
8,311
Los Angeles, USA
AppleCare+ is an essential part of the overarching Apple experience. It puts you at the front of the line in terms of getting replacements, and they are advanced to you before you return the busted unit, and puts Apple's geniuses on speed dial for you whenever you need them.

I always buy it. Great value, great service, nothing like it anywhere else.
 

Htsi

macrumors 65816
Oct 14, 2020
1,398
1,267
14A7E33C-5778-40CF-BF20-B380670009B6.png
Would you like to take a guess
 
  • Wow
Reactions: stanza.richi

Htsi

macrumors 65816
Oct 14, 2020
1,398
1,267
4 replacement iPad pros under AppleCare have dead pixels Or dust.
Not that great of an experience
 

BigMcGuire

Cancelled
Jan 10, 2012
9,832
14,032
Just curious as I’m one who uses their iPad at home 99% of the time so I’m wondering if I need it. I guess it’s good peace of mind if I drop it or something. Those of you who got the new Air, are you getting AC+?
Definitely. I've always gotten AppleCare+ on anything I can get it on. Only once have I had to use it for damage caused by me (dropped a 5 and shattered the screen). The 3-4 other times I've used it over the last 10 years - it was a defective device, way out of warranty and each time Apple had us walking out with a new replacement in minutes. Recently my AirPods took a dump and ... Apple basically next day aired me a replacement. For free.

My wife's MBP 2017 - AppleCare+ is up next month. Battery says it needs replacement ... Apple is replacing the battery, keyboard, everything for free.

I've always had great experiences with my AppleCare+ - I will get it on everything I can get it on - especially my iPads.
 
  • Like
Reactions: orbital~debris

tranceking26

macrumors 65816
Apr 16, 2013
1,464
1,650
When I bought mine I didn't buy applecare, because it went straight into a case and I put on a screen protector.

I guess things may have been different if I was using it in more places.
 
  • Like
Reactions: lexikon318

Quackington

macrumors 6502a
Aug 12, 2010
546
314
England, UK
I would guess they are repaired in a central location, tested, and then sent back out to the stores for replacements for other people. They just don’t do the repairs in store most likely.

It's not like they trash the defective iPad. It likely gets sent to China for refurbishing to be used as future replacements or sold as Apple Certified Refurbished.
Understood. Thanks!
 

dumastudetto

macrumors 603
Aug 28, 2013
5,532
8,311
Los Angeles, USA
AppleCare+ is an essential service for every device. Always buy it, benefit from the peace-of-mind, VIP customer care, and the expedited return policy when something goes wrong.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.