Because Apple would have only replaced the iPad versus repaired the display. Because you just purchased it, it saves Apple time and money to replace it versus repair it under warranty, which they may or may not have to ship it out, then have it shipped back to you, which just prolongs the process. It's Just not as an efficient as a process, especially being this device is brand-new and there's a limited number of replacement units available likely.
By Apple suggesting you return it to Best Buy, they are just assuming that Best Buy will honor the defect and exchange it for a new one for you. Which in the long run, makes it easier for the buyer.
That said, did Best Buy accept the return if you were out of the return period? Now I know you mentioned in other threads you work for Best Buy, so I don't know if they made an exception for you or not in this situation.
2 DLX iPads and one has a small bar at the bottom and the other dead pixels. 4 more DMP iPads and all with light bleed, dim corners, yellow, and loose buttons.
I hate returning iPads and I'm thinking I will just call it quits. The store has been patient. But today we agreed, if this doesn't work, this just isn't a good fit.
I'll call apple and see what they say after returning, but good grief. Terrible QC.
2 DLX iPads and one has a small bar at the bottom and the other dead pixels. 4 more DMP iPads and all with light bleed, dim corners, yellow, and loose buttons.
I hate returning iPads and I'm thinking I will just call it quits. The store has been patient. But today we agreed, if this doesn't work, this just isn't a good fit.
I'll call apple and see what they say after returning, but good grief. Terrible QC.
So hard to really notice the yellow issue on screenshots unless I'm doing this wrong, but I absolutely see a yellowish haze above the home button running completely across the width of the current 10.5 Pro I have. Do you all notice it in the attached pics I included?
I also have a white static line flashing across the screen on start-up, I started another topic on that....
Thx
Ah...Ok, thank you Gimper, I'll try that tonight and repost.These are screen dumps? You are NEVER going to see display colouration and light issues on a screen dump. You need to take a photo of the screen
Ah...Ok, thank you Gimper, I'll try that tonight and repost.
So take a picture of my iPad 10.5 Pro display with my iPhone 7 and upload that pic here?A screen dump just dumps the video RAM. Most display issues are the glass, backlight, screen tint/temperature.
So take a picture of my iPad 10.5 Pro display with my iPhone 7 and upload that pic here?
Hi Mr Gimper,
Attached see pic of my 10.5 Pro. The left side is the home button. Photo taken with my iPhone 7.
50% brightness. Truetone off. Auto brightness off.
There is definitely a yellow band on the left side there. I have bought/exchanged 5 12.9inch iPad Pros and all have a yellow band at the bottom towards the home button, and discolouration inconsistencies from left to right. In fact, I have yet to see a single recent Apple screen (iPhone 7 Plus, MacBook Pro) without some kind of inconsistent yellow band/patch and have exchanged many. Personally, I’m just trying to not see it and just live with it. Ironically, the most perfect screen I’ve seen is one on a Surface Laptop.
[doublepost=1499002512][/doublepost]This is one kind of defect in which you cannot unsee once your eyes are trained to see it. I don’t know what about the screens that Apple uses that makes it so prone to this. I know it is somewhat inherent in the IPS technology, but other IPS screens that other companies use don’t seem to be as bad. Perhaps it’s the anti glare coating; I don’t know.
There is definitely a yellow band on the left side there. I have bought/exchanged 5 12.9inch iPad Pros and all have a yellow band at the bottom towards the home button, and discolouration inconsistencies from left to right. In fact, I have yet to see a single recent Apple screen (iPhone 7 Plus, MacBook Pro) without some kind of inconsistent yellow band/patch and have exchanged many. Personally, I’m just trying to not see it and just live with it. Ironically, the most perfect screen I’ve seen is one on a Surface Laptop.
[doublepost=1499002512][/doublepost]This is one kind of defect in which you cannot unsee once your eyes are trained to see it. I don’t know what about the screens that Apple uses that makes it so prone to this. I know it is somewhat inherent in the IPS technology, but other IPS screens that other companies use don’t seem to be as bad. Perhaps it’s the anti glare coating; I don’t know.
Here's an interesting, more technical review from a German website (in English). It shows the display is a bit dimmer toward the bottom by the home button which could account for looking warmer in that area. Also, they couldn't get the larger color space to activate. The ssd is slower than last year's model too. Most everything else they liked though.
https://www.notebookcheck.net/Apple-iPad-Pro-10-5-Tablet-Review.228714.0.html