Sent in my iPad Pro in a flimsy cardboard box with a cardboard cradle to protect device. No foam or air bubble bag or packaging. No Nicks or scratches what so ever. Did a screen burn in test available on web. No noticeable burn in. Cleaned it before packing and sent off. Two days later receive email that said $0 tradein value Due to LCD display burn in damage/streaks/discoloration across the screen. Should we keep it? Or send it back? When I got it back the screen appeared to have scratches all over, but wasn’t scratched. I was able to remove “scratches“ with soft micro clothe. Scratches were a thin white waxy substance. The back of it had a grey colored glue all over it like the glue on duct tape. I had to use some dish detergent and green plastic scrubby to get it off. Don’t waste your time with Apple trade-in. It’s just a ploy to get you to upgrade your device.