Well if you’re the OP then the issue started three weeks after the purchase. Not every material defect can be discovered in the first 14 days.
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iPad Pro "Dust particles cause scratching on the side of iPad"
- Thread starter ace98
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Well if you’re the OP then the issue started three weeks after the purchase. Not every material defect can be discovered in the first 14 days.
Applecare also helps. If not it’s a cosmetic defect that won’t affect functionality.
Yup a warranty extension against bad craftsmanship. Just pay Apple a little service fee for their faulty product, double win. Sure. Consumer law also helps in geos that have it.
Correct , unless it’s user error.
I would think one would want to do this as it gives a little protection when the damage is the fault of the customer.
Think we have come full circle.
I know there are different rules in retail depending on the country but a product where I live can be returned within 28 days if faulty for a full refund as that is our statutory right. If a problem goes beyond that and it’s obvious the product is defective under the ‘sale of goods act 1979’, the consumer can seek a replacement or repair up to 24 months on electronics and up to 5 years on white goods. AppleCare would cost the consumer money to take it out as an additional policy and also I’d imagine there would be an excess charge for a replacement. I’d rather something I bought that turned out to be defective is replaced free of charge personally.
Good luck proving the users fault when attaching the pencil as intended. A pure work of fiction on your part, especially when we already had forum members in this discussion pointing out it’s likely a coating defect on Apple’s part. Asking people then to pay more for AC+ when it’s a well known issue with the device, then pseudo admitting guilt by adding the service fee on top of the purchase price and the cost for AC+, is weird advice.
Well put. This is how it’s handled in the first world.
Good luck in proving the user didn’t scratch the pencil along the surface.
You haven’t offered anything to the contrary.
And users also complained the iPhone 6 bends easily. And sure it could be a coating defect, it could be customer actions, difficult to prove either way.
How does one prove it’s a product defect rather than product misuse? Unintentionally or intentionally?
There have been a number of threads on Macrumors asking for the best way to doctor a product so it can be exchanged in a warranty return.
Ah nice, the change of goal posts again when you run out of ideas, simultaneously dismissing the bend gate which also affected plenty folks out here and let to Apple announcing a stronger alloy when the successor device was announced.
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I would imagine if the anodised coating has defects, these would possibly line up with where the pencil sits on the side of the device in terms of visible wear points. The anodised alloy should be a harder material than the polycarbonate pencil and will sit lower on the Mohs scale. Anodising is supposed to increase the durability of a surface finish as it effectively absorbs into the surface of an alloy. If this is wearing in a short space of time, it will be easily demonstrated by the consumer IMO. It’s one of those situation I suppose where it’s easier for someone to prove to Apple that the damage is caused via the accessory than it would be for Apple to prove it wasn’t.
How many cases of “bendgate” were legitimate? Don’t get claiming to not understand product improvement. Alloys get better, gorilla glass gets better, antenna materials get better, screens get better, etc.
I guess, but I also surmise a class action suit could be brought against apple.
Wait, all IPads from that line had those scratches when you checked out the store? We’ll wait for the omnipresent excuser to tell you how that’s all your fault, or that of the other users, who secretly must have snug in and damaged them all without the staff noticing.
“According to the court documents, as reported by Motherboard, "Apple's internal testing 'determined that the iPhone 6 was 3.3 times more likely to bend than the iPhone 5s (the model immediately prior to the subject iPhones) and that the iPhone 6 Plus was 7.2 times more likely to bend than the iPhone 5s.'"
Apple knew about the iPhone 6 'Bendgate' problem
Released court documents show that while Apple publicly denied the existence of "Bendgate," the company's own internal testing showed that the iPhone 6 and iPhone 6 Plus were far more susceptible to damage from bending than previous models.
www.zdnet.com
More than three times more likely to bend, and they only made the OG, the 3, the 3GS, the 4, the 5 and the 5s prior, so this was all surprising to Apple. Sure sure. Nice try.
Right. Being “likely” to bend, or gorilla glass being likely to crack does not mean that people didn’t purposely (or accidentally) try to damage their phones, which was the point being made. Every phone is “likely” to have damage from some external event. The point is product improvement eg gorilla glass got tougher. Why would that even need to happen if the first iteration was perfect?“According to the court documents, as reported by Motherboard, "Apple's internal testing 'determined that the iPhone 6 was 3.3 times more likely to bend than the iPhone 5s (the model immediately prior to the subject iPhones) and that the iPhone 6 Plus was 7.2 times more likely to bend than the iPhone 5s.'"
Apple knew about the iPhone 6 'Bendgate' problem
Released court documents show that while Apple publicly denied the existence of "Bendgate," the company's own internal testing showed that the iPhone 6 and iPhone 6 Plus were far more susceptible to damage from bending than previous models.
More than three times more likely to bend, and they only made the OG, the 3, the 3GS, the 4, the 5 and the 5s prior, so this was all surprising to Apple. Sure sure. Nice try.
But nice try.
Just goes to show it cannot be dismissed as the product was knowingly worse in that regard. Now, on topic, into which you jumped without being able to formulate what the op did wrong, we’ll apply innocent until proven otherwise. Good day.
Thank you for confirming.
You’re the One coming in with assumptions, a first in this thread. Up to this point you haven’t even presented a theory - your sole contribution is to show up and blame the users, of which there are a few in this thread already. So yea, assumptions are being made on your part from the start. I’ll go with #61 as stated and will take the opinion of someone with subject matter expertise or even the reports from the Apple Store over your typical uninformed goalpost moving attempts at shilling. If you need this repeated again for clarification, please let me know, I’ll try my best to break it down for you.
You can profess your love for #61, however the root cause of how these scratches or micro-abrasions came to be has not been determined officially…and these repeated back and forth will not change this until there is some official determination.Thank you for confirming.
You’re the One coming in with assumptions, a first in this thread. Up to this point you haven’t even presented a theory - your sole contribution is to show up and blame the users, of which there are a few in this thread already. So yea, assumptions are being made on your part from the start. I’ll go with #61 as stated and will take the opinion of someone with subject matter expertise or even the reports from the Apple Store over your typical uninformed goalpost moving attempts at shilling. If you need this repeated again for clarification, please let me know, I’ll try my best to break it down for you.
And you know what “they” say about what happens when you assume? (Well not me)
The same has happened to me just 10 days after receiving my iPad mini 6. The Apple pencil is not new and I had noticed those grey scratches on its side but I assumed THAT was normal wear. When I got the mini I started using the pencil with it and placing it on its side. As it’s supposed to. A few days ago I noticed a similar mark to those shown in the OG post. I thought there must be something wrong with the material since my two year old iPad Air does NOT show those marks. However, After a ver thorough and close examination I detected a couple of incipient harline-like scratches on the Air too. But hey, after two years, even I thought that was normal wear.
Anyway, long story short, I took my mini to my local Apple Store and the sales girl who helped me knew exactly what I was talking about and after telling me about the warranty not covering any cosmetic damage, she immediately set me up for a replacement as soon as the get the unit in-store. At least in my case, Apple responded promptly.
Now Im scared of using the same Pencil on my new tablet when I get it. I may as well gat a new pencil too
Anyway, long story short, I took my mini to my local Apple Store and the sales girl who helped me knew exactly what I was talking about and after telling me about the warranty not covering any cosmetic damage, she immediately set me up for a replacement as soon as the get the unit in-store. At least in my case, Apple responded promptly.
Now Im scared of using the same Pencil on my new tablet when I get it. I may as well gat a new pencil too
You can potentially experiment with wrapping the pencil or adding protection on the iPad.
I have not purchased a pencil for my iPad Pro as I am worried it will eventually scratch the side of it. I had the iPad 6th gen with the original Apple Pencil and ended up not using the pencil as much as I thought I would so with that as well as the possibility of scratches, I didn’t buy the Apple Pencil 2.
apologies this is an extremely late response, but they replaced it without me having to pay any service fee. It was replaced as warranty replacement.
I going threw warranty hell. Store 1 replacing iPad Pro 11 M1 because of a bad charging port. None in stock, send me to Store 2 to pick up one. I do the Swap at Store 2. Before I put a screen protector on, find scratches on screen OUT OF Box (didn't take the film off until I got home). The replacements are NEW and should not have scratches. For convenience, went to Store #3 because I was near it for business. They can't swap it out because system won't let them (probably because I had gotten a replacement from Store #2 the day before). Go back to Store #2, same thing...system wont let them swap without sending out to the Deport for evaluation. Now, we know AppleCare and cosmetic damage. However, this is a NEW in box iPad from their service inventory. Store #2 is giving me hell...saying "How do you know you didn't do this?" I am saying I was FORCED to get a "new" IPAD because you don't repair Ipads. If you did, I would have my Perfect screen that still probably has the glass screen protector on it.
Anyway, I call Apple Support and get to Senior Support. He says he is making an exception so the Store can swap it out. Store #2 closes before I can go back in. Store #4 (again, traveling around for work) is like Store #3, very helpful, but it running to the same system problems as the other stores. Guys are very helpful and explained that Apple phone support cannot reserve a swap using store inventory. Frustrated, I agree to allow them to send it off to the "Depot" for evaluation. Store #4 says that are putting information in the Notes but if the Depot won't swap the IPAD out, they should be able to do it when comes back because the hold on the account should be lifted. Phone Support guy calls me back and asks me to keep him updated. This is the WORST experience I have had with Apple.
Anyway, I call Apple Support and get to Senior Support. He says he is making an exception so the Store can swap it out. Store #2 closes before I can go back in. Store #4 (again, traveling around for work) is like Store #3, very helpful, but it running to the same system problems as the other stores. Guys are very helpful and explained that Apple phone support cannot reserve a swap using store inventory. Frustrated, I agree to allow them to send it off to the "Depot" for evaluation. Store #4 says that are putting information in the Notes but if the Depot won't swap the IPAD out, they should be able to do it when comes back because the hold on the account should be lifted. Phone Support guy calls me back and asks me to keep him updated. This is the WORST experience I have had with Apple.
You really cant do anything about the damage thats already created. Im unsure if Apple would get you a replacement for this but you can check with the Support either ways.
To avoid further scratches from occurring, you can always get a Screen Protector Film or a Skin. This doesnt add much thickness at all, so you can always slap a case after applying and even if dust particles segregate, the Screen Protector or the Skin would take the initial impact. But be aware of Screen Protectors from few brands, they dont exactly fit the case after applying. I struggles a lot with few brands and finally found a Casefit Screen Protector from Gadgetshieldz and these fit with cases too! Make sure to get the "Casefit" Version if you will be slapping a case for the iPad. Ive applied Black Camo and it fits even with the case on so Skins wont have much of a problem fitting the case.