iPhone X Face ID is crap....

[Allyance]

Mine works all the time within the parameters is was designed. Maybe you are asking more from it than designed. Mine works at arms length, off to the sides a bit, and flat on my desk as long as I am looking pretty at it at the prescribed angle. Redo your face if necessary and every time it fails, put in your password. Don't just give and try again, it needs to learn from it's failures. It will get better with time. If you don't teach it, you are going keep getting threads like this one.

No, it is NOT crap, don't blame the phone for your misuse.

 

[rotlex]

Honestly, Face ID has worked so well for me I had to give my wife and kids my phone to make sure it wasn't just working for anyone. I've had it on the console of my car at a stop light, tapped it, glanced at it and had it work. Sunlight, darkness, glasses no glasses etc. I literally have never had it fail. Very unlike touch ID which drove me insane at times.

 

[itsmemuffins]

I bought the iPhone X at launch and initially I was impressed by it, but now I spend 80 percent of my time putting my code in. The problem is it never gets me the first time, then you have to go back and try again, or sometimes for whatever reason it sometimes tries instantly, but it’s so inconsistent.

It’s as if it has to be a perfect distance and angle from your face. If you try with it on a table, it cannot cope with the angle, despite the trailer for the phone showing it doing that. Also if you’re in bed you tend to have your phone a bit closer, it cannot cope with that either...

I’ve ended up hating my iPhone X because Face ID is just so bad. You end up having to hold your phone unnaturally, like you’re taking a selfie or something. On top of that it doesn’t work in portrait, so if you have your phone on a horizontal wireless Charing stand like me, you have to pick up your phone to unlock. My god the gestures that replace the home button do not work in portrait either, it’s so clunky.

One other point, IOS 11 has the worst auto correct ever. So many times in this post it’s corrected things so poorly, most the time it’s corrected words that were already correct.

Apple really should have made the power button into the Touch ID sensor like Sony do. I’m starting to wish they put a headphone jack in too, for whatever reason Bluetooth headphones love to disconnect and connect a lot on iPhone X when nothing is playing.

You don’t know how to use Face ID and you don’t know how it works.

I use it with my hand over my face. At odd angles. And it works every time. Why? Because I input the passcode when it fails.

 

[dumastudetto]

I have found Face ID better than Touch ID in every possible way. It's faster, more convenient, more reliable, more secure, and utterly magical.

I feel sorry for anyone still stuck using Touch ID on their iPhone.

 

[Fthree]

face id works perfectly if you do it correctly it just adds a few seconds as you have to look at the thing to get it to open. about 10% of me wishes i still had the touch id so i could unlock the phone before getting it to my face.

 

[Geert76]

I have found Face ID better than Touch ID in every possible way. It's faster, more convenient, more reliable, more secure, and utterly magical.

I feel sorry for anyone still stuck using Touch ID on their iPhone.

hey, it's Tim (or Jony) again! All well?

 

[mavis]

FaceID works almost as well for me as TouchID did, although I always improved TouchID manually by supplementing the initial scan data in Settings ... TouchID probably had a 95% success rate for me, whereas FaceID is more like 90%. That said, I LOVE how FaceID requires no user interaction - apps like 1Password, banking apps, etc - everything just WORKS. Plus, not having to take my gloves off or enter a passcode manually just to use my phone is really cool.

The only annoyances I have with FaceID are the angle (having to hold the phone slightly higher than I'm used to, when unlocking, and it not working consistently when it's on the dock and I'm sitting right in front of it) and the speed. Just like they did with the second generation TouchID scanner, I hope Apple is able to increase the speed of unlocking in future iterations. Otherwise, it's great. It works perfectly for me when I'm laying in bed, when I'm wearing my polarized Aviators, etc. Love it!

 

[scaramoosh]

For me it’s like when Apple added pressure sensitive touch. I never use it because it’s useless, but it created a problem where when you uninstall an app, it’s impossible to do it one handed without activating the pressure sensitive UI, even two handed you have to press and hold super lightly.

It’s not better, it’s clunky, but Apple will refuse to go back and admit it sucks.

 

[mavis]

For me it’s like when Apple added pressure sensitive touch. I never use it because it’s useless, but it created a problem where when you uninstall an app, it’s impossible to do it one handed without activating the pressure sensitive UI, even two handed you have to press and hold super lightly.

It’s not better, it’s clunky, but Apple will refuse to go back and admit it sucks.

I suppose it's just a matter of getting used to new ways of doing things (touch and hold the app icon rather than pushing it hard) ... I for one love 3D Touch Or Force Touch or whatever the hell it's called - using the keyboard as a touchpad to move the cursor is something I do every day! And the implementation on the X's lock screen is also pretty cool (having to press the flashlight and camera buttons, rather than just touching them - it requires a deliberate press, which prevents inadvertent activations. Good stuff!)

I'm sure there will be further changes to the way we interact with our devices, going forward, and I'm sure many of them will take some getting used to. Hopefully they can manage to continue making them at least somewhat intuitive.

 

[NMSUballa]

I wouldn’t go as far as saying it’s terrible but there is work that needs to do be done with it. The table thing annoys me too. It struggles a lot when I have sunglasses on as well. If I’m in bed with the light off then it struggles too. For the most part, it unlocks perfectly though.

 

[44267547]

I find it shocking how Face ID works almost flawlessly for some in so many different scenarios and yet Face ID is a complete failure for others where it will not unlock or they have to resort putting the passcode in.

There are many different variables I would consider before I label Face ID a failure, where Face ID needs to be trained and it should work more thoroughly when you input your passcode. Also, attention awareness is something sometimes they can be problematic, which can be disabled.

 

[StrawberryG]

I bought the iPhone X at launch and initially I was impressed by it, but now I spend 80 percent of my time putting my code in. The problem is it never gets me the first time, then you have to go back and try again, or sometimes for whatever reason it sometimes tries instantly, but it’s so inconsistent.

It’s as if it has to be a perfect distance and angle from your face. If you try with it on a table, it cannot cope with the angle, despite the trailer for the phone showing it doing that. Also if you’re in bed you tend to have your phone a bit closer, it cannot cope with that either...

I’ve ended up hating my iPhone X because Face ID is just so bad. You end up having to hold your phone unnaturally, like you’re taking a selfie or something. On top of that it doesn’t work in portrait, so if you have your phone on a horizontal wireless Charing stand like me, you have to pick up your phone to unlock. My god the gestures that replace the home button do not work in portrait either, it’s so clunky.

One other point, IOS 11 has the worst auto correct ever. So many times in this post it’s corrected things so poorly, most the time it’s corrected words that were already correct.

Apple really should have made the power button into the Touch ID sensor like Sony do. I’m starting to wish they put a headphone jack in too, for whatever reason Bluetooth headphones love to disconnect and connect a lot on iPhone X when nothing is playing.

I think the face ID feature, in part, is meant to reduce the time it takes to truly animate pictures.

As technology increases, so does art, supposedly. It's just another efficient way to create animation based on facial recognition, while serving other intended purposes.

 

[44267547]

I think the face ID feature, in part, is meant to reduce the time it takes to truly animate pictures.

As technology increases, so does art, supposedly. It's just another efficient way to create animation based on facial recognition, while serving other intended purposes.

Anecdotally, I would say Face ID works for majority successfully. But the concentrated posts that your read on here, will highlight the negative more than the positive. But ultimately, this technology will continue to refine as Touch ID did.

 

[Mr.Blacky]

For me it’s like when Apple added pressure sensitive touch. I never use it because it’s useless, but it created a problem where when you uninstall an app, it’s impossible to do it one handed without activating the pressure sensitive UI, even two handed you have to press and hold super lightly.

It’s not better, it’s clunky, but Apple will refuse to go back and admit it sucks.

You just touch and hold to delete an App. There is no pressing involved!

 

[hirsthirst]

Weird cross-section of opinions above from 100% win to complete fail & a few 'about the same' as TouchID. I get the argument for "it should just work" and the joke about "your face is wrong", but I think it's worth trying a reset & re-registering your face (with the phone held at a more natural & lower angle this time?) before returning it and/or burning down an Apple Store in protest.

It works very well for me - I'd say once or twice each day it fails the first time, I press cancel, it checks again and unlocks. I've not yet had to give up & enter the code other than when turning on.

That so many people have it working well suggests to me that it's not a flawed system, just that you need to get it set up right to work for you properly.

 

[maflynn]

face id works perfectly if you do it correctly it just adds a few seconds as you have to look at the thing to get it to open. about 10% of me wishes i still had the touch id so i could unlock the phone before getting it to my face.

Yet, TouchID was more efficient, more reliable and the only time I needed to type in a passcode was because my thumb was wet (or IOS was updated/phone rebooted).

FaceID is not there yet, its failure rate (not approving my face) is too high imo and I don't buy the old, "you're holding it wrong" excuse. I was in a meeting this past week and I could not get FaceId to unlock for the life of me. I think it was the lighting, it was interfering with the cameras.

I think FaceID can be a great feature, but we're using a first generation technology and there's going to bumps along the way

 

[Earth45]

I have found Face ID better than Touch ID in every possible way. It's faster, more convenient, more reliable, more secure, and utterly magical.

I feel sorry for anyone still stuck using Touch ID on their iPhone.

Thank you so very much for feeling sorry for me having Touch ID. However, you don’t have to feel sorry for me because I’m the one who actually wanted touch ID. Interesting that people say these things when you don’t know the person with touch ID that wants it or not. Then there’s that word magical. Nothing magic about it.

 

[newellj]

Yet, TouchID was more efficient, more reliable and the only time I needed to type in a passcode was because my thumb was wet (or IOS was updated/phone rebooted).

FaceID is not there yet, its failure rate (not approving my face) is too high imo and I don't buy the old, "you're holding it wrong" excuse. I was in a meeting this past week and I could not get FaceId to unlock for the life of me. I think it was the lighting, it was interfering with the cameras.

I think FaceID can be a great feature, but we're using a first generation technology and there's going to bumps along the way

That is possible. Bright sunlight can occasionally be a problem, too. It took Apple three generations to get TouchID working well (6S). It would not be surprising for FaceID to take a few generations to really become quick, though-free and reliable. But I remember what an incredible leap forward the 5S was. I prematurely ditched my other phone, a 5 that was still under contract, and paid full retail to get TouchID on my second phone.

 

[caesarp]

I bought the iPhone X at launch and initially I was impressed by it, but now I spend 80 percent of my time putting my code in. The problem is it never gets me the first time, then you have to go back and try again, or sometimes for whatever reason it sometimes tries instantly, but it’s so inconsistent.

It’s as if it has to be a perfect distance and angle from your face. If you try with it on a table, it cannot cope with the angle, despite the trailer for the phone showing it doing that. Also if you’re in bed you tend to have your phone a bit closer, it cannot cope with that either...

I’ve ended up hating my iPhone X because Face ID is just so bad. You end up having to hold your phone unnaturally, like you’re taking a selfie or something. On top of that it doesn’t work in portrait, so if you have your phone on a horizontal wireless Charing stand like me, you have to pick up your phone to unlock. My god the gestures that replace the home button do not work in portrait either, it’s so clunky.

One other point, IOS 11 has the worst auto correct ever. So many times in this post it’s corrected things so poorly, most the time it’s corrected words that were already correct.

Apple really should have made the power button into the Touch ID sensor like Sony do. I’m starting to wish they put a headphone jack in too, for whatever reason Bluetooth headphones love to disconnect and connect a lot on iPhone X when nothing is playing.

I wonder if you are holding it too close. Most people think you have to hold it like a selfie -- which is incorrect. It is actually very natural to use faceID -- don't hold it up to your face. Just hold it naturally (almost at your waist), while tilting the phone towards you (towards your face). In other words, don't move the entire phone up to your face -- just tilt the phone in a natural position while looking down at it. I also suggest redoing faceID, maybe your setup wasn't quite right.

 

[Phone Junky]

Thank you so very much for feeling sorry for me having Touch ID. However, you don’t have to feel sorry for me because I’m the one who actually wanted touch ID. Interesting that people say these things when you don’t know the person with touch ID that wants it or not. Then there’s that word magical. Nothing magic about it.

In dumastudetto’s world, everything Apple does is “magical”. He’s never found fault with anything they’ve ever released. Apple can do no wrong.

 

[MarcMller]

Another one of these posts?????? Come on. This forums horrible... dude if you don't like FaceID than get rid of the phone... my FaceID works perfect 99% of the time... the issue is you.

 

[JT2002TJ]

Yet, TouchID was more efficient, more reliable and the only time I needed to type in a passcode was because my thumb was wet (or IOS was updated/phone rebooted).

FaceID is not there yet, its failure rate (not approving my face) is too high imo and I don't buy the old, "you're holding it wrong" excuse. I was in a meeting this past week and I could not get FaceId to unlock for the life of me. I think it was the lighting, it was interfering with the cameras.

I think FaceID can be a great feature, but we're using a first generation technology and there's going to bumps along the way

I think this post is the best statement here. I have found I can get my FaceID to work flawlessly within a certain set of parameters (hold it pointed towards my face, in portrait, from half an arm's length to a full arm's length). My TouchID worked if any part of my paired finger touched the 7+ pad. It worked so well, it was difficult for me to use the paired finger to purposly fail so I could bring up the passcode screen (to access the lock screen "emergency" as I wanted to validate my updated information).

I think the second generation FaceID camera will have a MUCH better viewing angle, and even before that, later iOS 11.X versions will improve the accuracy, possibly even introduce portrait unlocking.

Basically, what needs to be done to unlock with FaceID is not 100% natural, if you are in a specific set of parameters, it works well, but that isn't ideal for every unlocking situation throughout the day.

 

[Bagaholic]

Or your face is defective

Ditto. Maybe considering bringing your face in and exchange for a new one OP?

Jokes aside, Face ID works well for me. After a failed attempt and putting my code in, now my X recognizes me on an angle flat on the table, holding it landscape lying in bed. I never really have to hold my phone unnaturally, I'm still holding it the same way I did with my 7+.

 

[Sean006]

Hilarious that you guys lie that it works all the time

I had the X for the full 14 days. Face ID is horrible. No way as good as touch

Within the 14 days I bet ya every day I entered my code at least 5 times a day.
Even had a co worker show me her X yesterday. Guess what happened when she showed me - yup it did not unlock for her. That’s her number one complaint and the phone is too small.

 

[techno-Zen]

Face ID KILLS Touch ID.