Other Gadgetgone.com

[the_ceeeeg]

Update

Saturday December 2nd I received a check in the mail from them. I see mixed reviews about them... Luckly everything worked out fine for me.

 

[ta64106]

Hey guys! My name is Patrick Haney and i'm the owner of GadgetGone LLC. Just wanted to chime in to give a little info about myself and GadgetGone. For starters and contrary to popular belief I am not from Bangladesh (though i'm sure it's a nice place). I grew up in a small town called Brooksville, moved to Orlando to study business at the University of Central Florida and started GadgetGone in nearby Oviedo a short while later. I totally get the apprehension of selling with us and I know it's a little nerve racking to send your iPhone off to a relatively new company. My team and I take a lot of pride in providing our customers with a great experience and I think that's reflected in our customer reviews. In regards to how we can pay such high prices, that's really our differentiation strategy. Gazelle doesn't need to offer top dollar prices because they are such a well known company. When most people think of selling their iPhone they think of Gazelle; and Gazelle has paid a fortune in advertising to make sure of that. Our customers are generally people who know what their iPhone is really worth and want a fair deal. I haven't checked out Gazelle's prices in awhile but if you're talking about a $100 difference you're probably talking about an iPhone 7 or 7 Plus. Right now those are the models with the highest value and the most room for price variance. Also, I appreciate the feedback on our website and i'll take that into consideration moving forward. We'd definitely like to get a new site soon but custom web design for buyback websites is extremely expensive and there's a lot involved in making that transition. I hope I was able to clear up a few things and if anyone has any additional questions feel free to shoot us an email and we'll be glad to help!

Patrick Haney,
I have sent in my two phones to your facility and they have arrived at your Post Office Box on 12/4/17. They where confirmed ready for pick- up per USPS tracking. However, since 12/4/17 I have not received any further communication from your staff regarding my phones and payment remittance. I am hoping this is simply a delay in communication.Please advise.

 

[Mlrollin91]

Me. Haney are you going to help me out or are you going to rip me off? I have sent in my phones they have been picked-up. Before your company received my phones your employees would communicate with me in a timely manner. Now they are not. Are you a legitimate business man or are you a thieve and a liar?

He hasn’t been here in 22weeks. Contact the company directly.

 

[ta64106]

amending original post

 

[BigMcGuire]

Losing a phone sucks, I have been scammed on Ebay (clearly seller's fault - seller's account was raided and we only got back a small % of what we lost), which is why I refuse to do business with Ebay over a certain dollar amount. I would never give my phone to an iffy company for reasons such as this. Just the fact that there are so many new accounts posting stuff about the company, with photos, set off warning lights galore in my book. Yeah, have a public relations department but anyone can pop out new accounts and say good stuff about a company. Amazon has been fraught with this stuff (people buying good reviews) - not saying that happened here but it is common in the industry.

Hope you don't lose two phones but as someone who completely avoids this stuff, all I can say is your experience has solidified my opinions on the matter. I'll sell my phone back to Apple, but that's it.

 

[iModFrenzy]

Wow is this one sketchy thread, the many new accounts and praising.

I would rather take the risk of selling my iPhone through eBay(even though sellers can get screwed over time to time.)

 

[Chazzle]

I’ve always sold locally, in person at a public place.

 

[mraverett]

Hey guys! My name is Patrick Haney and i'm the owner of GadgetGone LLC. Just wanted to chime in to give a little info about myself and GadgetGone. For starters and contrary to popular belief I am not from Bangladesh (though i'm sure it's a nice place). I grew up in a small town called Brooksville, moved to Orlando to study business at the University of Central Florida and started GadgetGone in nearby Oviedo a short while later. I totally get the apprehension of selling with us and I know it's a little nerve racking to send your iPhone off to a relatively new company. My team and I take a lot of pride in providing our customers with a great experience and I think that's reflected in our customer reviews. In regards to how we can pay such high prices, that's really our differentiation strategy. Gazelle doesn't need to offer top dollar prices because they are such a well known company. When most people think of selling their iPhone they think of Gazelle; and Gazelle has paid a fortune in advertising to make sure of that. Our customers are generally people who know what their iPhone is really worth and want a fair deal. I haven't checked out Gazelle's prices in awhile but if you're talking about a $100 difference you're probably talking about an iPhone 7 or 7 Plus. Right now those are the models with the highest value and the most room for price variance. Also, I appreciate the feedback on our website and i'll take that into consideration moving forward. We'd definitely like to get a new site soon but custom web design for buyback websites is extremely expensive and there's a lot involved in making that transition. I hope I was able to clear up a few things and if anyone has any additional questions feel free to shoot us an email and we'll be glad to help!

[doublepost=1513707669][/doublepost]My iPhone 6 plus was received by your company on Wednesday, December 13, 2017. In your FAQ, you stated:

How soon after delivery will my iPhone be evaluated?
We will inspect and evaluate your iPhone within 2 business days of delivery.

Today, it is Tuesday, December 19th and I have yet to hear from you? Is this a legit company? No phone number and no email to notify me if you have received my iPhone. I sent a message last Friday and I have yet to hear from you. This is making me nervous.....

 

[Mlrollin91]

[doublepost=1513707669][/doublepost]My iPhone 6 plus was received by your company on Wednesday, December 13, 2017. In your FAQ, you stated:

How soon after delivery will my iPhone be evaluated?
We will inspect and evaluate your iPhone within 2 business days of delivery.

Today, it is Tuesday, December 19th and I have yet to hear from you? Is this a legit company? No phone number and no email to notify me if you have received my iPhone. I sent a message last Friday and I have yet to hear from you. This is making me nervous.....

There is no point in trying to get a response here from that user. Its been over 24 weeks since they last were active on MacRumors. Only thing you can do is contact the business directly.

 

[ta64106]

[doublepost=1513707669][/doublepost]My iPhone 6 plus was received by your company on Wednesday, December 13, 2017. In your FAQ, you stated:

How soon after delivery will my iPhone be evaluated?
We will inspect and evaluate your iPhone within 2 business days of delivery.

Today, it is Tuesday, December 19th and I have yet to hear from you? Is this a legit company? No phone number and no email to notify me if you have received my iPhone. I sent a message last Friday and I have yet to hear from you. This is making me nervous.....

I actually rcvd my check and finally a reply from Patrick Haney via email. This is his email patrick@gadgetgone.com. I rcvd the echeck option. Called the bank verified the funds before I deposited the check. It has cleared on my Banks end, I called his bank once more for good measure. Everything seems to be ok for me now.

 

[coreya]

I've used GadgetGone. Received $60 for my completely fried iPhone 6s Plus. First time using, so I made sure to take a million pictures of my phone before I sent it to prove myself in any negative experience. Didn't need it, they emailed me once they received it and kept in contact with me until I received my payout. Payout took less than 24 hours since I chose to receive it via PayPal.
Hope this helps if still searching.

Hey Kate, thanks for the feedback. Thinking of using them to sell back a 6s- did you get the full amount via PayPal or is it better to request an echeck? Thanks!

 

[ta64106]

Hey Kate, thanks for the feedback. Thinking of using them to sell back a 6s- did you get the full amount via PayPal or is it better to request an echeck? Thanks!

Coreya, I sent two iPhone 6S, I received a price when checking out that was better than anywhere else. Took pics of phones before I sent them in. Package them really securely, so no damage would occur in transport. Sent them in, choose the echeck option. I had some delays in reply from GadgetGone after the USPS marked it rcvd. This worried me and upset me. Then rcvd communication directly from the owner. He was very understanding and professional. He got me paid right away. I verified funds of the check with the bank, deluxe, and then deposited it. Haven’t had any issues since then. I will use GadgetGone in the future for sure.

 

[Silverbird0000]

has anyone used them? Came across them looking for options to sell my iPhone and they are offering $100 more than gazelle. Are they trustworthy?

It looks sketchy, and so do all the newbie responses in this thread. Personally I just used GameStop to sell my iPhone 7 Plus. They gave me $100 more than Gazelle was offering, but less than I could get on eBay. I don't like the hassle and possibly getting scammed on eBay, so I went with GameStop. Plus GameStop will give you cash on the spot. But don't go in until the end of the day so they have enough cash on hand, otherwise they will have you come back later.

 

[ImBuz]

Coreya, I sent two iPhone 6S, I received a price when checking out that was better than anywhere else. Took pics of phones before I sent them in. Package them really securely, so no damage would occur in transport. Sent them in, choose the echeck option. I had some delays in reply from GadgetGone after the USPS marked it rcvd. This worried me and upset me. Then rcvd communication directly from the owner. He was very understanding and professional. He got me paid right away. I verified funds of the check with the bank, deluxe, and then deposited it. Haven’t had any issues since then. I will use GadgetGone in the future for sure.

I have had excellent results with Gagetgone--sold 2 phones and a watch, took the e-check route and very satisfied--good place--sometimes takes a week or so

 

[ta64106]

It looks sketchy, and so do all the newbie responses in this thread. Personally I just used GameStop to sell my iPhone 7 Plus. They gave me $100 more than Gazelle was offering, but less than I could get on eBay. I don't like the hassle and possibly getting scammed on eBay, so I went with GameStop. Plus GameStop will give you cash on the spot. But don't go in until the end of the day so they have enough cash on hand, otherwise they will have you come back later.

I thought the same thing. I get the apprehension you can choose to do what you will of course. However, I will support GadgetGone strictly from my experience. The internet can easily help grow a business or quickly destroy one. I know if it where my business and someone had a good experience I would want them to say so. As I stated my singular experience was good. I will admit a little rocky in the beginning. Those who aren’t new to MacRumors do not exactly help and are the quickest to criticize due to their self proclaimed wisdom, experience and knowledge. Even though we live in a society where appearance is reality; this isn’t a doctrine to live by. I just want to be a voice that can state, strictly from my singular experience, I believe GadgetGone to be an excellent option against companies such as Gazzelle.

 

[lmonge136]

Hey guys! My name is Patrick Haney and i'm the owner of GadgetGone LLC. Just wanted to chime in to give a little info about myself and GadgetGone. For starters and contrary to popular belief I am not from Bangladesh (though i'm sure it's a nice place). I grew up in a small town called Brooksville, moved to Orlando to study business at the University of Central Florida and started GadgetGone in nearby Oviedo a short while later. I totally get the apprehension of selling with us and I know it's a little nerve racking to send your iPhone off to a relatively new company. My team and I take a lot of pride in providing our customers with a great experience and I think that's reflected in our customer reviews. In regards to how we can pay such high prices, that's really our differentiation strategy. Gazelle doesn't need to offer top dollar prices because they are such a well known company. When most people think of selling their iPhone they think of Gazelle; and Gazelle has paid a fortune in advertising to make sure of that. Our customers are generally people who know what their iPhone is really worth and want a fair deal. I haven't checked out Gazelle's prices in awhile but if you're talking about a $100 difference you're probably talking about an iPhone 7 or 7 Plus. Right now those are the models with the highest value and the most room for price variance. Also, I appreciate the feedback on our website and i'll take that into consideration moving forward. We'd definitely like to get a new site soon but custom web design for buyback websites is extremely expensive and there's a lot involved in making that transition. I hope I was able to clear up a few things and if anyone has any additional questions feel free to shoot us an email and we'll be glad to help!

[doublepost=1517969667][/doublepost]Patrick your words are certainly what people want to hear but the fact is that I am sending you property of real value without any way to know you are not a scammer. I would consider doing business with you when you show me you have set up a way for me to be guaranteed you cannot withdraw or deny me the amount we agreed upon until you provide proof by signed registered receipt my property was returned to me in the same condition I sent it to you and in a timely manner. this process might be a bit tricky for you to accomplish but hey nothing is easy. Good luck.

 

[ImBuz]

I have used Gagetgone twice with great satisfaction,best price and great communication, they may or may not be the fastest, but they are reliable.
Unlike some others I have dealt with that have animal names.

 

[Mlrollin91]

[doublepost=1517969667][/doublepost]Patrick your words are certainly what people want to hear but the fact is that I am sending you property of real value without any way to know you are not a scammer. I would consider doing business with you when you show me you have set up a way for me to be guaranteed you cannot withdraw or deny me the amount we agreed upon until you provide proof by signed registered receipt my property was returned to me in the same condition I sent it to you and in a timely manner. this process might be a bit tricky for you to accomplish but hey nothing is easy. Good luck.

He has not been here is 31 weeks. If you want to reach him, contact the company directly.

 

[BigMcGuire]

He has not been here is 31 weeks. If you want to reach him, contact the company directly.

Strange as heck that there are a lot of new accounts, WITH profile photos, commenting here. lol.

 

[dsb0001]

Strange as heck that there are a lot of new accounts, WITH profile photos, commenting here. lol.

New account here and I think I just got burned with Gadget Getgone. Sent in my phone 13 days ago and no response. Stupidly I forgot to copy the tracking number on the shipping label they create for you. DO NOT USE this service. Will update if some miracle happens and I get some $$$. Going to report to BBB.

Update: GGG contacted me, my package was slow to get there causing a mini freakout. They made good and I am sorry for causing them any trouble.

 

[patrickhaney]

Hi all!


It looks like a lot has been posted since the last time I was here. While I can’t address all of individual experiences/concerns without knowing the specific transaction details, i’ll do my best to address the overarching topic, which appears to be whether GadgetGone is a legitimate company or not.

It seems like one of the main concerns here is the amount of posts from new Macrumors members. The implication being that GadgetGone has either asked customers to post here, or fabricated posts/fake profiles. If I had to take a stab at why there’s so many posts in this thread from new members, my best guess would be because this thread is one of the top 3 search results when you do a Google search for our company. Because of that, I think many of our customers see this forum as an outlet to let other people know about their experience, vent, get a response from us, etc. While i’m all for freedom of press and people giving honest opinions, truth be told, I would never ask a customer to post their experience in a discussion forum. The last thing I want is for potential customers to go on what i’m sure is a rollercoaster ride of thoughts/emotions when trying to decipher all of the information in a thread like this. It’s difficult enough for people to make an informed decision based on past customer experiences without throwing in the open-forum aspect where people who may have never used our service can offer their opinion. That’s not to say that I have any ill-will towards anyone who posted in this thread. I think many of the members here are just naturally skeptical of the buyback business model (which is completely understandable) and are trying to prevent people from making what they think may be a bad decision. What I am saying specifically, is that there would be no benefit in us soliciting or impersonating reviews in this forum. I think anyone who has read through this entire thread and saw the overall light in which it has
painted our company would agree with that statement.


Moving forward, my earnest suggestion for any customers reading this who are concerned about the status of their order or who are unhappy for any reason would be to contact us directly. Our team is dedicated to making sure your experience is a positive one and someone will always get back to you within one business day of sending an email.


P.S. I added our team holiday photo so everyone can see that we’re real people, who hopefully don’t look like scammers (i’m the guy on the bottom right with the bushy brows). The new logo you see on our shirts will be on an updated version of our website that we’re launching at the end of this month. The new site will have an automated order tracking system and live-chat feature so you’ll know exactly where you’re at in the selling process at all times. We spent a ton of money on it but we think it will be well worth the investment and hopefully make people feel more at ease.

 

[BigMcGuire]

Wow cool. Good luck with your business!

 

[jmacfor3]

GadgetGone is awesome! I did plenty of research to find the right place to sell my iPhone through. They are simply the best, from start to finish. First, They have a simple, easy-to-use, and well designed website which takes much less time to get a quote than ANY other site out there. Most importantly, from a customer standpoint, GadgetGone pays you MORE than any other site. What's not to love about that? Lastly, customer service is awesome and easy to communicate with. Every time we communicated, from shipping information to payment details, were fast and strait-forward. If anyone has any doubt about the legitimacy of this business or if they think GadgetGone is too good to be true, I hope this helps set the record strait. They paid me a fair price for my wife's iPhone and I got my money fast and securely. GadgetGone did exactly what they said they would do throughout the process.

 

[jmacfor3]

has anyone used them? Came across them looking for options to sell my iPhone and they are offering $100 more than gazelle. Are they trustworthy?

Hey... yeah, I’ve used them and I personally thought they were awesome. Better communication with the whole process than I was expecting. I would totally recommend them. I used them to send in my wife’s iPhone 6, and got the exact money promised from the initial quote.

 

[Jadahi1]

I've never even heard of this company before until I noticed a charge on my debit card of $99. After looking into what Gadget Gone is, I realized it's supposed to be a place that helps you sell your phone and whatnot... I haven't tried to use this company ever to sell a phone or anything so I'm not sure how they got into my account to take $99 out of my account. It's odd that were able to do that in the first place, but I thought they didn't take money from what I've read in it so far. I'm now disputing that transaction so hopefully I'll be getting my $99 back soon! I hope this will help others with that website. Thank you!
[doublepost=1533402516][/doublepost]

Hi all!


It looks like a lot has been posted since the last time I was here. While I can’t address all of individual experiences/concerns without knowing the specific transaction details, i’ll do my best to address the overarching topic, which appears to be whether GadgetGone is a legitimate company or not.

It seems like one of the main concerns here is the amount of posts from new Macrumors members. The implication being that GadgetGone has either asked customers to post here, or fabricated posts/fake profiles. If I had to take a stab at why there’s so many posts in this thread from new members, my best guess would be because this thread is one of the top 3 search results when you do a Google search for our company. Because of that, I think many of our customers see this forum as an outlet to let other people know about their experience, vent, get a response from us, etc. While i’m all for freedom of press and people giving honest opinions, truth be told, I would never ask a customer to post their experience in a discussion forum. The last thing I want is for potential customers to go on what i’m sure is a rollercoaster ride of thoughts/emotions when trying to decipher all of the information in a thread like this. It’s difficult enough for people to make an informed decision based on past customer experiences without throwing in the open-forum aspect where people who may have never used our service can offer their opinion. That’s not to say that I have any ill-will towards anyone who posted in this thread. I think many of the members here are just naturally skeptical of the buyback business model (which is completely understandable) and are trying to prevent people from making what they think may be a bad decision. What I am saying specifically, is that there would be no benefit in us soliciting or impersonating reviews in this forum. I think anyone who has read through this entire thread and saw the overall light in which it has
painted our company would agree with that statement.


Moving forward, my earnest suggestion for any customers reading this who are concerned about the status of their order or who are unhappy for any reason would be to contact us directly. Our team is dedicated to making sure your experience is a positive one and someone will always get back to you within one business day of sending an email.


P.S. I added our team holiday photo so everyone can see that we’re real people, who hopefully don’t look like scammers (i’m the guy on the bottom right with the bushy brows). The new logo you see on our shirts will be on an updated version of our website that we’re launching at the end of this month. The new site will have an automated order tracking system and live-chat feature so you’ll know exactly where you’re at in the selling process at all times. We spent a ton of money on it but we think it will be well worth the investment and hopefully make people feel more at ease.



View attachment 751050

Hi all!


It looks like a lot has been posted since the last time I was here. While I can’t address all of individual experiences/concerns without knowing the specific transaction details, i’ll do my best to address the overarching topic, which appears to be whether GadgetGone is a legitimate company or not.

It seems like one of the main concerns here is the amount of posts from new Macrumors members. The implication being that GadgetGone has either asked customers to post here, or fabricated posts/fake profiles. If I had to take a stab at why there’s so many posts in this thread from new members, my best guess would be because this thread is one of the top 3 search results when you do a Google search for our company. Because of that, I think many of our customers see this forum as an outlet to let other people know about their experience, vent, get a response from us, etc. While i’m all for freedom of press and people giving honest opinions, truth be told, I would never ask a customer to post their experience in a discussion forum. The last thing I want is for potential customers to go on what i’m sure is a rollercoaster ride of thoughts/emotions when trying to decipher all of the information in a thread like this. It’s difficult enough for people to make an informed decision based on past customer experiences without throwing in the open-forum aspect where people who may have never used our service can offer their opinion. That’s not to say that I have any ill-will towards anyone who posted in this thread. I think many of the members here are just naturally skeptical of the buyback business model (which is completely understandable) and are trying to prevent people from making what they think may be a bad decision. What I am saying specifically, is that there would be no benefit in us soliciting or impersonating reviews in this forum. I think anyone who has read through this entire thread and saw the overall light in which it has
painted our company would agree with that statement.


Moving forward, my earnest suggestion for any customers reading this who are concerned about the status of their order or who are unhappy for any reason would be to contact us directly. Our team is dedicated to making sure your experience is a positive one and someone will always get back to you within one business day of sending an email.


P.S. I added our team holiday photo so everyone can see that we’re real people, who hopefully don’t look like scammers (i’m the guy on the bottom right with the bushy brows). The new logo you see on our shirts will be on an updated version of our website that we’re launching at the end of this month. The new site will have an automated order tracking system and live-chat feature so you’ll know exactly where you’re at in the selling process at all times. We spent a ton of money on it but we think it will be well worth the investment and hopefully make people feel more at ease.



View attachment 751050

I have no idea how to directly contact you guys so I'm glad you made your post so I can show you what happened...I already made a post but not sure you'll see it. But I'll just send a screenshot of my account where $99 was taken out and I have no idea why, since I've never heard of GadgetGone and from what I've read they're supposed to send you money, not take it.