Galaxy Note 4

[MRU]

The sales might not but the customer satisfaction polls do....

Apple slipped in customer a satisfaction poll.

Only marginally, real sales are a bigger indicator of success and consumer opinion than satisfaction polls that no one is ever quite sure how they are collated. I mean have you ever been asked or know anyone who has been ? Likewise if people are not satisfied, why are they still buying in droves and yet those supposedly more satisfied are not buying (with less than expected sales) ? It's all highly questionable and certainly not indicative of any true trend or science.

 

[jamezr]

Only marginally, real sales are a bigger indicator of success and consumer opinion than satisfaction polls that no one is ever quite sure how they are collated. I mean have you ever been asked or know anyone who has been ? Likewise if people are not satisfied, why are they still buying in droves and yet those supposedly more satisfied are not buying (with less than expected sales) ? It's all highly questionable and certainly not indicative of any true trend or science.

I think some buy Apple products because they are Apple products. I know Apple has developed a reputation as having great products. Rightfully so.....they have great products. I buy them and will continue to buy them. But just because they lead the category in sales does not mean people are wholly satisfied with them either. I think the poll proves that. It will be interesting if there are more polls that reflect the current results.
Windows has the monster share of the desktop OS category too. Is everyone satisfied with it?

 

[MRU]

I think some buy Apple products because they are Apple products. I know Apple has developed a reputation as having great products. Rightfully so.....they have great products. I buy them and will continue to buy them. But just because they lead the category in sales does not mean people are wholly satisfied with them either. I think the poll proves that. It will be interesting if there are more polls that reflect the current results.
Windows has the monster share of the desktop OS category too. Is everyone satisfied with it?

But that's my point bud. Customer satisfaction and actual people buying devices are not mutually inclusive. Samsung this year edged out Apple and yet the S5 was kind of a disaster as far as expected sales for Samsung is concerned, and likewise Apple suffered a decline in satisfaction despite having a very successful year. So its hard to see how one is indicative of the other.

At the end of the day I do think people decide with their wallets and that more than anything changes the industry than satisfaction polls ever do.

To be honest on one hand I think Samsung ended year on a high and in the next my personal overall satisfaction with them this year has been pretty low with what I feel is poor support for tablets software wise and after the only ok S5, thinking they hand turned the corner with the Alpha and the Note 4 only for them to basically kill off the Alpha putting lollipop and any further updates completely up in the air with that device. I have decided to sell mine before price drops through the floor.

 

[I7guy]

The sales might not but the customer satisfaction polls do....
Apple slipped in customer a satisfaction poll.

Image

There's an old expression: "money talks and..." You know the rest. Really who cares about these polls? Clearly the tens of millions who bought new i6/i6+ didn't see this poll. Do you? Do you base your buying decisions on these polls? (Given this is the internet any type of response is possible)

 

[The Game 161]

But that's my point bud. Customer satisfaction and actual people buying devices are not mutually inclusive. Samsung this year edged out Apple and yet the S5 was kind of a disaster as far as expected sales for Samsung is concerned, and likewise Apple suffered a decline in satisfaction despite having a very successful year. So its hard to see how one is indicative of the other.

At the end of the day I do think people decide with their wallets and that more than anything changes the industry than satisfaction polls ever do.

To be honest on one hand I think Samsung ended year on a high and in the next my personal overall satisfaction with them this year has been pretty low with what I feel is poor support for tablets software wise and after the only ok S5, thinking they hand turned the corner with the Alpha and the Note 4 only for them to basically kill off the Alpha putting lollipop and any further updates completely up in the air with that device. I have decided to sell mine before price drops through the floor.

Think it's due to galaxy A products replacing it.

 

[MRU]

Think it's due to galaxy A products replacing it.

It is, but it's still not good news for those of us who forked out nearly €600 for a device which has Samsung has doomed to obsolescence only 3 months after it launched.
It does nothing but leave a bad taste in the mouth tbh.

 

[jamezr]

But that's my point bud. Customer satisfaction and actual people buying devices are not mutually inclusive. Samsung this year edged out Apple and yet the S5 was kind of a disaster as far as expected sales for Samsung is concerned, and likewise Apple suffered a decline in satisfaction despite having a very successful year. So its hard to see how one is indicative of the other.

At the end of the day I do think people decide with their wallets and that more than anything changes the industry than satisfaction polls ever do.

To be honest on one hand I think Samsung ended year on a high and in the next my personal overall satisfaction with them this year has been pretty low with what I feel is poor support for tablets software wise and after the only ok S5, thinking they hand turned the corner with the Alpha and the Note 4 only for them to basically kill off the Alpha putting lollipop and any further updates completely up in the air with that device. I have decided to sell mine before price drops through the floor.

So....we know how you would have answered the poll based on the Alpha being discontinued. They went in the direction of the Galaxy A line instead.

I think the poll is a positive for Samsung. They sold less phones this year and lost a lot of money in the process. But the people that did buy a Samsung phone was very happy with it.

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There's an old expression: "money talks and..." You know the rest. Really who cares about these polls? Clearly the tens of millions who bought new i6/i6+ didn't see this poll. Do you? Do you base your buying decisions on these polls? (Given this is the internet any type of response is possible)

Yes that always comes up when we read your posts........the BS part
Its funny how you denigrate the poll and polls in general. But it would be interesting to see how you would react to a poll that glorified Apple. I don't think you would have the same reaction.

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It is, but it's still not good news for those of us who forked out nearly €600 for a device which has Samsung has doomed to obsolescence only 3 months after it launched.
It does nothing but leave a bad taste in the mouth tbh.

But that doesn't mean the phone will not receive updates does it?
The phone is still everything you have praised it to be...............you just won't be able to buy another one.

 

[The Game 161]

It is, but it's still not good news for those of us who forked out nearly €600 for a device which has Samsung has doomed to obsolescence only 3 months after it launched.
It does nothing but leave a bad taste in the mouth tbh.

I understand that and would be annoyed too but still is a very nice phone. Just mean it won't be upgraded that's all really

 

[I7guy]

So....we know how you would have answered the poll based on the Alpha being discontinued. They went in the direction of the Galaxy A line instead.

I think the poll is a positive for Samsung. They sold less phones this year and lost a lot of money in the process. But the people that did buy a Samsung phone was very happy with it.

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Yes that always comes up when we read your posts........the BS part
Its funny how you denigrate the poll and polls in general. But it would be interesting to see how you would react to a poll that glorified Apple. I don't think you would have the same reaction.

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But that doesn't mean the phone will not receive updates does it?
The phone is still everything you have praised it to be...............you just won't be able to buy another one.

I could not give a hoot about these polls. There is a bit of irony at work here though that is at odds with the poll results. Since this is a discussion forum, we are discussing.

 

[LIVEFRMNYC]

"Would you leave the iPhone if you weren't so deep into Apple's ecosystem?"
I wonder what the results of that question would look like.

 

[MRU]

But that doesn't mean the phone will not receive updates does it?

The phone is still everything you have praised it to be...............you just won't be able to buy another one.

I understand that and would be annoyed too but still is a very nice phone. Just mean it won't be upgraded that's all really

We all know I wouldn't be able to survive with new phones getting lollipop or updated GUI's and mine lingering on an older version

 

[nviz22]

Given apples sales numbers for the i6/6+ it seems most people don't share your opinion of "stagnant software" not being productive. As far as the comments about the cores sounds like techie junkie talk.

Sales has nothing to do with how behind Apple's software is. How can you justify spending the extra money when your phone doesn't have the same basic concepts Android uses? With all the different Android flagships, "user friendly" and security are two consistent concepts. It's not hard to use Android as it once was.

First off, where is your predictive dialer? It allows the phone to be more aware. How about notifications and always listening commands? Google Now Launcher software uses that. No ability to use two apps simultaneously? Samsung and LG use that. How about a notification led? What about NFC file sharing? Stylus support? LG and Samsung have native apps for stylus users. What about privacy mode to protect files as well? No battery saving modes that are comprehensive enough to give you beyond 2-3 day usage either since Apple's battery controls aren't like ultra power saving mode.

See, people are missing out just to toe the Apple line. Value doesn't exist in Apple products as much as people believe. Samsung did beat Apple in customer satisfaction after all. So tell me again how Apple doesn't have stagnant software?

 

[I7guy]

Sales has nothing to do with how behind Apple's software is. How can you justify spending the extra money when your phone doesn't have the same basic concepts Android uses? With all the different Android flagships, "user friendly" and security are two consistent concepts. It's not hard to use Android as it once was.

First off, where is your predictive dialer? It allows the phone to be more aware. How about notifications and always listening commands? Google Now Launcher software uses that. No ability to use two apps simultaneously? Samsung and LG use that. How about a notification led? What about NFC file sharing? Stylus support? LG and Samsung have native apps for stylus users. What about privacy mode to protect files as well? No battery saving modes that are comprehensive enough to give you beyond 2-3 day usage either since Apple's battery controls aren't like ultra power saving mode.

See, people are missing out just to toe the Apple line. Value doesn't exist in Apple products as much as people believe. Samsung did beat Apple in customer satisfaction after all. So tell me again how Apple doesn't have stagnant software?

Everything you mentioned is important to you and I'm glad you like your phone and the capabilities it provides. And yes in 2013 Samsung slightly edged out Apple in this one survey.

But in 2015, it's expected Apple will show an amazing quarter as will Samsung...but in the opposite direction. So what does Samsung have to show for its top of the heap status?

Honestly that you think Apple software is stagnant doesn't bother me. For the moment I like my iPhone and get a lot of mileage out of FaceTime, imessage, and I like the apps. Different strokes as the saying goes. Enjoy your phone.

 

[Technarchy]

My Note 4 is currently being replaced due to a bad camera. Annoying.

That's my second Samsung flagship with a bad camera.

 

[Shanghaichica]

I understand that and would be annoyed too but still is a very nice phone. Just mean it won't be upgraded that's all really

Our tab pros are officially obsolete too! At the Samsung event last night they were not even mentioned. I still expect them to get an update to lollipop and then no more updates. I got an update for my tab pro 10.1 last week (not L). Obsolete or not it doesn't stop them from being good devices.

 

[MRU]

Our tab pros are officially obsolete too! At the Samsung event last night they were not even mentioned. I still expect them to get an update to lollipop and then no more updates. I got an update for my tab pro 10.1 last week (not L). Obsolete or not it doesn't stop them from being good devices.

I wholly suspect my Note Pro 12.2 won't get lollipop and I have serious doubts my Galaxy Alpha will ever see 5.0 now too. For devices less than a year old and 4 months old - that's not great.

I may trade either or both the Alpha & Moto X in sometime in the new year for a Note 4 once lollipop has started rolling out for it.

 

[The Game 161]

Our tab pros are officially obsolete too! At the Samsung event last night they were not even mentioned. I still expect them to get an update to lollipop and then no more updates. I got an update for my tab pro 10.1 last week (not L). Obsolete or not it doesn't stop them from being good devices.

makes me wonder the pro devices are history and they are going with the S tab devices now.

makes me wonder if the note 8.0 will even get an update

 

[The-Real-Deal82]

But that's my point bud. Customer satisfaction and actual people buying devices are not mutually inclusive. Samsung this year edged out Apple and yet the S5 was kind of a disaster as far as expected sales for Samsung is concerned, and likewise Apple suffered a decline in satisfaction despite having a very successful year. So its hard to see how one is indicative of the other.

At the end of the day I do think people decide with their wallets and that more than anything changes the industry than satisfaction polls ever do.

Also the ACSI survey quoted here previously has been identified in another thread as being published on 20th May 2014. In fact it has very little relevance here because the Galaxy Note 4 was released on 26th September 2014, nearly 5 months after. I can't see how it ties in at all apart from showing Samsung had a good start to the year as far as satisfaction goes, but not so much in terms of profit. Then again I hate answering surveys and either get them off the phone as quick as possible or tell them to go away. I suppose it depends what you want to achieve and draw from them at the end of the day.

The Note 4 is a class device. In many peoples eyes it is the best phablet phone out right now. I wouldn't doubt that for a minute but I am not a phablet user so none of them would meet my needs anyway. I have recently had a good go with the Note 4 and I was impressed. If it had been smaller I would have given it some serious consideration at my last upgrade, if only for a change. No regrets though

 

[diamond.g]

My Note 4 is currently being replaced due to a bad camera. Annoying.

That's my second Samsung flagship with a bad camera.

I have read online (maybe it no longer applies) that sometimes Samsungs ROM disables the camera for no apparent reason. There are two (really only one for most users) fix, replace the phone (which is what most will do) or load custom ROM.

 

[Dontazemebro]

Only marginally, real sales are a bigger indicator of success and consumer opinion than satisfaction polls that no one is ever quite sure how they are collated. I mean have you ever been asked or know anyone who has been ? Likewise if people are not satisfied, why are they still buying in droves and yet those supposedly more satisfied are not buying (with less than expected sales) ? It's all highly questionable and certainly not indicative of any true trend or science.

Meh, it's all subjective really. First you must define success before we can reach any understanding of how sales relates to it. And I personally know many many tools who buy Apple and continue to buy Apple yet complain year after year. When I ask them why they keep buying iPhones, their responses usually range between the idiotic "because it's an iPhone" up to the casual "That's all I'm familiar with" tag.

If most people don't have a passion for something they generally go parroting what others tell them or rely on the so called experts for advice. This usually triggers a trickle down effect which dumbs down the masses. That's why advertising is so effective, we trigger up images subconsciously from our brain and just go buy buy buy.

So in my opinion, sales are really not indicative of success, just means you're really good at selling something.

Edit - I say all this not to say that the iPhone is an unsuccessful or bad product, just that people's buying interest sometimes have nothing to do with the actual product and can be highly influenced.

 

[The-Real-Deal82]

Meh, it's all subjective really. First you must define success before we can reach any understanding of how sales relates to it. And I personally know many many tools who buy Apple and continue to buy Apple yet complain year after year. When I ask them why they keep buying iPhones, their responses usually range between the idiotic "because it's an iPhone" up to the casual "That's all I'm familiar with" tag.

If most people don't have a passion for something they generally go parroting what others tell them or rely on the so called experts for advice. This usually triggers a trickle down effect which dumbs down the masses. That's why advertising is so effective, we trigger up images subconsciously from our brain and just go buy buy buy.

So in my opinion, sales are really not indicative of success, just means you're really good at selling something.

Edit - I say all this not to say that the iPhone is an unsuccessful or bad product, just that people's buying interest sometimes have nothing to do with the actual product and can be highly influenced.

That can be very true. The same can be said from a survey carried out in one country where only a fraction of people are asked too. We are never going to get a definitive answer about who has the better product or who has the most satisfied customers when sales are not broken down into categories in one example and the other has a small audience for its primary research. What it does do is provide a story that companies use to get hits on their websites and people like us waste time arguing the toss about what is right and wrong.

 

[840quadra]

Meh, it's all subjective really. First you must define success before we can reach any understanding of how sales relates to it. And I personally know many many tools who buy Apple and continue to buy Apple yet complain year after year. When I ask them why they keep buying iPhones, their responses usually range between the idiotic "because it's an iPhone" up to the casual "That's all I'm familiar with" tag.

If most people don't have a passion for something they generally go parroting what others tell them or rely on the so called experts for advice. This usually triggers a trickle down effect which dumbs down the masses. That's why advertising is so effective, we trigger up images subconsciously from our brain and just go buy buy buy.

Honestly it looks like your first and second points touch on the same thing. Personally, I have found it best to be platform neutral with my advice, and only really dive into models if people have very specific needs.

I also don't think it is idiotic to stick with familiar territory when someone isn't a technology enthusiast. If someone is just using basic functions, or applications, there really isn't an advantage to switch someone off of whatever platform they know and understand.

I know of similar 'tools' who use both Android & iOS, however, they will likely have the similar or new complaints if they were to jump to a new platform.

That said, I admit my opinion is slightly jaded as, sadly, I end up being tech support, and educator whenever someone I know (client, or friend) jumps to a new platform due to advice from their friends, or 'experts' to switch.

 

[kat.hayes]

My work will not allow me to unlock my Note4 with a fingerprint because I use the phone for exchange email so it is set as a policy on the phone. Is there anything else I can use the fingerprint scanner for besides unlocking the phone?

 

[MRU]

My work will not allow me to unlock my Note4 with a fingerprint because I use the phone for exchange email so it is set as a policy on the phone. Is there anything else I can use the fingerprint scanner for besides unlocking the phone?

Purchasing apps for Galaxy App store (not Google Play) and PayPal also supports it.

 

[Osamede]

My work will not allow me to unlock my Note4 with a fingerprint because I use the phone for exchange email so it is set as a policy on the phone. Is there anything else I can use the fingerprint scanner for besides unlocking the phone?

First, ditch exchange mail and you won’t have any policy problems.

Instead install the Outlook Web App for Android app and get your work mail on your phone that way. You’ll still get email notifications, calendar notifications etc. And then the corporate policy will only apply to accessing the app so for example you would be required to enter a pin to open the app after a certain number of minutes after you previously accessed it etc.

I did this an never looked back.

But in my case I did it to avoid using a PIN or fingerprint on the phone. That’s just far too invasive.

Second, why do you want to use fingerprint in the first place. No matter what anyone says I think the fingerprint recognition on phones suck. I tried it on iPhone 5S and then Note 4. Utterly useless. If your hand has any water or oil on it forget it. And even if your hand is dry, the recognition rate is never 100%.

So basically fingerprint recognition is like you deciding to replace your perfectly good and working home button with a crappy broken one that frequently refuses to open your phone. Why on earth would anyone do that to themselves voluntarily? Sorry but IMO the world has gone mad on that one….