Why? More specifically, I don’t believe its Apples end goal to thwart the customer for what reasons? You saying “Apple just wants him to go away” sounds like you’re conflating a negative experience of your own and now asserting this _must_ be the same reason. They didn’t find a defect and found it to be in specification that doesn’t affect the water resistance and/or its been deemed its not defective. Perhaps you’re comment isn’t the case at all here.
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iPhone 8/Plus Gaps in iPhone glass
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Why? More specifically, I don’t believe its Apples end goal to thwart the customer for what reasons? You saying “Apple just wants him to go away” sounds like you’re conflating a negative experience of your own and now asserting this _must_ be the same reason. They didn’t find a defect and found it to be in specification that doesn’t affect the water resistance and/or its been deemed its not defective. Perhaps you’re comment isn’t the case at all here.
Not at all, no negative experience here. There's no functional defect with the phone, but it's clearly of piss poor build quality and quality control.
I'd be upset if I had OP's phone, because most of them (including my own) have no gaps at all.
For the prices Apple asks and the customer service they pride themselves on, they should at least do the customer a solid here and provide OP with a replacement that he is happy with.
That said, it's on OP to inspect phone within 14 days and make sure he's happy with it.
Fair enough, sometimes its possible some technicians don’t always provide the same service in the sense of what they view as a ‘defect’ when they inspect the phone. If it was me, I find the experience to be better in store when the customer can speak directly with the Genius, so they both have an understanding of what they see wrong With the iPhone.
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