Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone X Green line down side of iPhone X screen

RtWrecklezX said:
Question any gaming or CPU/GPU intensive tasks on the phone before this? Maybe any excess heat or overheating?
Click to expand...
Nope, I woke up checked some news then went over to the Playstation App to download the PS4 monthly game(s) then boom it happened, at first I thought it was just in the PS4 app, but quickly discovered it was over everything, apple swapped it out for one of the plain white box versions, I asked if that was a new phone and not re-furbished and they said yes. so seel how this one goes.
[doublepost=1510111103][/doublepost]
Benebo said:
I have This issue 2 after I got a replacement, do you guys know if this will end up making the phone worse or can I just ignore it and forget about it since it’s on my far right screen
Click to expand...
They swapped it out with one of the plain boxed versions, so the phone I got was brand new, just without the packaging, get it swapped over, the price of these phones they need to perform flawlessly especially now I have apple care I will go back at the drop of a hat. (I work next to an apple store)
 
pat500000 said:
To feel that excitement again from opening a fresh new box.
Click to expand...
I must admit, the excitement was not there and the genius bar appointment experience I just had was pretty rushed, she left me to finish setting up including wiping her fingerprints off everything and then I saw her 2 seconds later rushing out the door for a coffee break. this is 5 days after spending $2100 on phone and apple care. >;/
 
  • Like
Reactions: pat500000
Since your screen is made up of red, blue & green active LED's for pixels, looks like a whole vertical row is turned on. Could be a bad screen or video chip, Apple will replace I am sure.
 
Seems like a common defect in Galaxy phones too

29z1o54.jpg


OLED manufacturing defect?
 
  • Like
Reactions: DiveKitty
woodynet said:
I must admit, the excitement was not there and the genius bar appointment experience I just had was pretty rushed, she left me to finish setting up including wiping her fingerprints off everything and then I saw her 2 seconds later rushing out the door for a coffee break. this is 5 days after spending $2100 on phone and apple care. >;/
Click to expand...
I wish i can "re-feel" that excitment...LOL.
 
woodynet said:
now most of the restore has finished I can't help but think face id is twice as fast as it was. and the brightness of the screen is not as bright crazy ... this is such a first world BS problem causing me anxiety lol , I need a drink
Click to expand...
I totally hear you. LOL.
 
SamwellG said:
Return the phone then repurchase. I would not accept a replacement if I were you
Click to expand...

When Apple replace a device, they do not give out a refurbished one. They give you a Service Replacement. The Service Replacement device will be equivalent to new in both performance and reliability. The Service Replacement that they give you will assume what’s left of your current coverage on your warranty plan. Basically, its a new device that follows a different route through the accounting system. This method from a customer point of view is way more seamless and easier.
 
  • Like
Reactions: Sunnyday2017
woodynet said:
When Apple replace a device, they do not give out a refurbished one. They give you a Service Replacement. The Service Replacement device will be equivalent to new in both performance and reliability. The Service Replacement that they give you will assume what’s left of your current coverage on your warranty plan. Basically, its a new device that follows a different route through the accounting system. This method from a customer point of view is way more seamless and easier.
Click to expand...
While this may be true, if it were me I'd still rather get a brand new one. I had a 6+ brand new that had an ear speaker issue whereby i couldn't hear much of anything unless it was on speaker. Other than that the device was flawless. I take it in for a repair and after an hour they let me know that while they fixed the problem, when they were putting the phone back together they screwed something up and it wasn't turning on, so they gave me a replacement device. I was like, cool, brand new phone. One month later, I get touch disease that forever ****ed my phone and I had to deal with it (Apple would not fix or replace without a fee). Broken devices that are repaired can either go on to operate like normal for its lifecycle, or its forever a paper-weight of a device and will always give problems. While that's only one experience, I can tell you that I'll never accept a replacement device (new only, or fix my phone).
 
haqsha23 said:
While this may be true, if it were me I'd still rather get a brand new one. I had a 6+ brand new that had an ear speaker issue whereby i couldn't hear much of anything unless it was on speaker. Other than that the device was flawless. I take it in for a repair and after an hour they let me know that while they fixed the problem, when they were putting the phone back together they screwed something up and it wasn't turning on, so they gave me a replacement device. I was like, cool, brand new phone. One month later, I get touch disease that forever ****ed my phone and I had to deal with it (Apple would not fix or replace without a fee). Broken devices that are repaired can either go on to operate like normal for its lifecycle, or its forever a paper-weight of a device and will always give problems. While that's only one experience, I can tell you that I'll never accept a replacement device (new only, or fix my phone).
Click to expand...

...It's five days since launch and there's a 3-4 week backlog on orders, there no such thing as a refurb iPhone X, they are all new. The "white box" service replacements are straight off the assembly line, they just get put into a white box instead of a retail one at the factory.
 
  • Like
Reactions: Sunnyday2017
Sad. At least this is a defect they can’t bury - hope it happens to millions of the phones.

I’ll never forget how Apple buried the iPhone 6/6S battery issue. Telling me it was my fault and then months later instituting a battery replacement program. They outright lied. You can’t forgrt things like that...
 
  • Like
Reactions: rawCpoppa
I saw this finally made the front page of MacRumors. Good that it's getting the publicity. Unfortunately, they're billing it a hardware issue and I'm guessing all of these handunits will need replaced.
 
That's it. The X is a flop. I'm returning mine and getting an 8 Plus that has none of these teething problems
 
Bawstun said:
Sad. At least this is a defect they can’t bury - hope it happens to millions of the phones.

I’ll never forget how Apple buried the iPhone 6/6S battery issue. Telling me it was my fault and then months later instituting a battery replacement program. They outright lied. You can’t forgrt things like that...
Click to expand...

And the replacement program was for the 6S only.
 
The 2-year old Galaxy S6 edge+ that I just replaced with the X had recently developed a green line problem just like some of these Xs (Samsung makes both OLED screens in addition to the Galaxy itself). Pressing on the top left corner of the screen would make the line appear or disappear and it was quite random but it hasn't appeared on the screen permanently... yet. I suspect that there is a connector underneath where I would press on the S6 that might have gotten loose, or something else like that causing the line to randomly appear and disappear.
 
Bawstun said:
Sad. At least this is a defect they can’t bury - hope it happens to millions of the phones.

I’ll never forget how Apple buried the iPhone 6/6S battery issue. Telling me it was my fault and then months later instituting a battery replacement program. They outright lied. You can’t forgrt things like that...
Click to expand...

You want millions of people to have a bad experience ecause you're angry about how Apple handled something?
 
  • Like
Reactions: shootertwist14 and DiveKitty
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back