I work with a load of iOS users, really a mix of Android owners and iOS owners. Even myself, i have an iPad Air.
Just today it was funny because I had to walk someone through setting up iTunes, loading a CD of mp3's files (audio book) I'm letting them have and walking them through how to sync them on their phone. Then I had to show her how to create a ringtone on her iPhone. OMG both were so dang painful compared to doing that on my Note 3 it wasn't funny. Not only that, there's more than one way to do it!
The irony is the learning curve on iOS isn't always that easy from a base users standpoint. Her comments were "can't I just plug in the phone and drag and drop them?" .....uh...No. Then with her ringtone, she asked if there's a way to do that without using iTunes and being at her desk....I don't think so, I told her. Could be wrong, but I really don't know but the iTunes way. LOL as I can simply take my complicated android, download and app and change ringtones all day
I rather troubleshoot Android than iOS. iOS can be a pain to troubleshoot sometimes, especially when iCloud syncing is involved.
iOS is extremely easy and streamlined when setting up. But god forbid the average user wants to something not initially intended by the Apple way.