Help: RAM slots damaged on new iMac

[Erphern]

Some Crucial RAM doesn't fit very well in the new iMacs. That was my experience; I returned two modules and replaced with OWC.

However, you still haven't documented the issue with pictures, which makes this whole thread sound totally sketchy.

I'm glad you got something out of posting, but I don't think it's done much for the rest of us.

 

[Sam Spade]

However, you still haven't documented the issue with pictures, which makes this whole thread sound totally sketchy.

Do you think I am making this up?

 

[buster84]

It shuold be made in USA, following my modules made in China


View attachment 440726

So in this case should i give them a try or not

I'd install them, my crucial ram works just fine. They fit in like a glove with no issues. Mine was also made in china.

Do you think I am making this up?

You still havn't provided photos, this seems to be a direct issue with you and for some reason you think people will believe you without them. Is it because these pictures can contradict what your saying? Maybe you did try to stick 2011 macbook ram in and that destroyed the slots so you bought the correct crucial ram and still tried it but its wont work since you broke it.

If you dont want people to blame you and actually agree with you that these slots are fragile then post up pictures. If the plastic is soft like you say it would be smashed, if it's cracked and broken then it was you used to much force. The plastic on the ram slots is micro thin, to much force will break them it doesn't matter if its an imac or a desktop they all have use the same plastic and to much force will break them no matter what.

Your the first to have "Soft ram slots" I double checked mine, pulled my ram and they are not soft. They are normal. Maybe we have different boards? I'm not sure but in my I7 model it's not soft, but with force you would break the plastic Easily.

Pictures say a thousand words and without them people will put all the blame on you, unless those pictures show force which would explain why you've reluctantly failed to upload them over the course of a whole day. You need to provide pictures of the "bad ram" and the "soft slots" in the imac.

 

[Sam Spade]

Maybe you did try to stick 2011 macbook ram in and that destroyed the slots so you bought the correct crucial ram and still tried it but its wont work since you broke it.

Again, reading comprehension is an issue here. I've never once mentioned anything about "2011 macbook ram." That's a complete fabrication, as is the rest of your scenario.

If the plastic is soft like you say it would be smashed, if it's cracked and broken then it was you used to much force.

This is a fair suggestion, but have you considered that it may not be prudent to post photos in a public forum when I have not had an opportunity to discuss this with the potentially liable parties yet?

I can tell you that the tabs in the RAM slot are not broken or bent; they are simply flattened. The Crucial DIMM doesn't appear to be damaged in any way. The Crucial memory is the exact product that Crucial recommends on their web site for the late 2013 iMac. I referenced the part # a few posts back. I have not, at any point, attempted to install any incorrect RAM in the machine, nor did I at any point attempt to "force" any RAM into the slot(s).

 

[omeletpants]

Again, reading comprehension is an issue here. I've never once mentioned anything about "2011 macbook ram." That's a complete fabrication, as is the rest of your scenario.

This is a fair suggestion, but have you considered that it may not be prudent to post photos in a public forum when I have not had an opportunity to discuss this with the potentially liable parties yet?

I can tell you that the tabs in the RAM slot are not broken or bent; they are simply flattened. The Crucial DIMM doesn't appear to be damaged in any way. The Crucial memory is the exact product that Crucial recommends on their web site for the late 2013 iMac. I referenced the part # a few posts back. I have not, at any point, attempted to install any incorrect RAM in the machine, nor did I at any point attempt to "force" any RAM into the slot(s).

Liable parties? Apple is not going to take any responsibility for your efforts to integrate 3rd party products. The make no explicit warranties on Crucial products.

 

[buster84]

Again, reading comprehension is an issue here. I've never once mentioned anything about "2011 macbook ram." That's a complete fabrication, as is the rest of your scenario.

This is a fair suggestion, but have you considered that it may not be prudent to post photos in a public forum when I have not had an opportunity to discuss this with the potentially liable parties yet?

I assumed to 2011 since that was mentioned in this thread, then i looked back and noticed your post about it being 2012. Either way without pics it doesn't backup what your saying.

Ok, I went to my office this morning and took some OWC sticks out of our late 2012 iMac. These sticks fit fine in the 2 remaining undamaged slots in the 2013 machine.

There are 2 problems here:
1. The Crucial memory is off a little bit in terms of physcial specs.
2. The plastic tabs in the RAM slots of the 2013 machines are much too soft.

Be careful replacing memory in these machines.

I can tell you that the tabs in the RAM slot are not broken or bent; they are simply flattened. The Crucial DIMM doesn't appear to be damaged in any way. The Crucial memory is the exact product that Crucial recommends on their web site for the late 2013 iMac. I referenced the part # a few posts back. I have not, at any point, attempted to install any incorrect RAM in the machine, nor did I at any point attempt to "force" any RAM into the slot(s).

Without pics we can't help you by telling you to ask apple to fix it or talk to crucial, or if it looks like "force" then neither would be liable. As for liable parties you do realize that Apple allows ram upgrades by the user, but it also says that any damage resulting from the upgrade is not covered by apple. Crucial also gives the same warning. They only cover the ram if it goes back, any failed install is the liability of the end user.

If the slots are truly smashed and not broken talk to Apple and show them the damage. Posting pictures would not get hurt you on these forums since we don't know any personal information, or the serial number of your unit. Just don't post any of that in your pictures and your fine posting photos.

 

[Sam Spade]

Without pics we can't help you by telling you to ask apple to fix it or talk to crucial

I think I've got it under control from here on out. Thanks though, Chief.

 

[Erphern]

Do you think I am making this up?

I think you haven't provided sufficient data to form any useful opinion, hence the sketchy nature of the thing. You seem to be getting a little defensive when questioned, which really isn't helping things. Please post a picture. Neither Crucial nor Apple have special operatives who will track your IP address and foil your impending lawsuit.

Either way, a damaged new computer is a drag. Hope you get things sorted out.

 

[sjinsjca]

So, I've got a brand new iMac just a few days old and two damaged RAM slots. What should my course of action be?

Your first step should be to contact Crucial.

But, this sounds like user error, trying to force something together that isn't quite fitted. Crucial may (may) be at fault for poor dimensional control or physical design, but if you deformed the plastic clip you were using WAY too much force.

 

[Sam Spade]

Your first step should be to contact Crucial.

But, this sounds like user error, trying to force something together that isn't quite fitted. Crucial may (may) be at fault for poor dimensional control or physical design, but if you deformed the plastic clip you were using WAY too much force.

Please take the time to read the thread before commenting. I've stated numerous times in this thread that I did not attempt to force the RAM into the slot.

Folks, this thread has gotten way too long and people aren't taking the time to read, making things up, etc. At this point, I have a plan of action and will contact Crucial and Apple to discuss the issue. I'll update the thread once that's been done.

To those who took the time to actually read the thread and sincerely wanted to help, thank you...I appreciate your input.

 

[fotofan]

Let me know

Please take the time to read the thread before commenting. I've stated numerous times in this thread that I did not attempt to force the RAM into the slot.

Folks, this thread has gotten way too long and people aren't taking the time to read, making things up, etc. At this point, I have a plan of action and will contact Crucial and Apple to discuss the issue. I'll update the thread once that's been done.

To those who took the time to actually read the thread and sincerely wanted to help, thank you...I appreciate your input.

I have the US version of this RAM and am still waiting for my back ordered imac. I'd love to know whether I should try and install or not.
Thanks for posting, keep us up to date!

 

[sjinsjca]

I have the US version of this RAM and am still waiting for my back ordered imac. I'd love to know whether I should try and install or not.
Thanks for posting, keep us up to date!

No harm in trying. Just, be gentle and don't try to force anything.

(That's generic advice for any fooling-around you might ever want to do inside a piece of expensive electronics.)

If something seems like it won't fit easily, first check the obvious things such as orientation, and if that doesn't illuminate the problem, contact the vendor before proceeding.

 

[Mobster1983]

No. Too many people here in this forum in recent days reporting similar problems with Crucial RAM (search this iMac forum). I wouldn't attempt to install Crucial modules again in the iMac as the plastic tabs in the RAM slots are so soft they will easily damage before you know it.

My suggestion, based on my own experience and other reports from forum members, is to purchase the OWC memory. There appears to be little or no problems with it fitting properly in the iMac.

I got 4 x 8GB sticks from crucial and there was no issues with installing them. They fit tightly into the slot, but I much prefer that to sticks that would move around and be loose. As with any electronic item, you just need to take your time and be careful when installing.

 

[Jedi Master]

Seems like some type of user air

Please take the time to read the thread before commenting. I've stated numerous times in this thread that I did not attempt to force the RAM into the slot.

Folks, this thread has gotten way too long and people aren't taking the time to read, making things up, etc. At this point, I have a plan of action and will contact Crucial and Apple to discuss the issue. I'll update the thread once that's been done.

To those who took the time to actually read the thread and sincerely wanted to help, thank you...I appreciate your input.

Yes pictures would be nice but this seems to be type of user error.
Sound to me like you taken it to a authorized provider, then you could blame them.

Soft slots really come on show us the pictures. There's not going to be a lawsuit over this.

User error would include not confirming the correct parts were received. Even then it seems like way to much force was used.

Pictures or the parts and slot issues, would put all of this to rest

 

[buster84]

Yes pictures would be nice but this seems to be type of user error.
Sound to me like you taken it to a authorized provider, then you could blame them.

Soft slots really come on show us the pictures. There's not going to be a lawsuit over this.

User error would include not confirming the correct parts were received. Even then it seems like way to much force was used.

Pictures or the parts and slot issues, would put all of this to rest

By his last response he obviously wont post pictures because he knows that it will prove that he is 100% at fault. This thread has gotten out of hand and its pretty dam obvious that the op is full of ****. If he needed to be secret about it he wouldn't have posted on these forums. Its pretty obvious that all the assumptions we have made are true. If you cant prove otherwise than you the "user" screwed up your own Imac and want apple to fix it. I hope apple looks at your computer and forces you to pay for you the damage you caused. This is 100% unacceptable for you to come on these forums and make people worried that they will break their own computers from the crucial ram. This is 1000% false do not believe the op.

I bought the crucial ram for my 2013 IMac and it installed 100% perfectly. Lots of other people online have done the same. Check youtube for proof. Do not believe that this will happen to you. The op was obviously on something when he installed the ram. Their is no way you can mess up the install of ram unless your a 6 year old. He messed up his own computer and now expects apple to cover it. Karma will catch up to him, so its cool.

This thread is worthless without pics and your proof against apple is 1000% worthless without pics. I'm sure others will agree. I'm pretty sure that the pictures will prove that the op is lying which is why he refuses to post pics. Their is no point in responding to this thread or trying to help the op anymore until he proves that it wasn't his fault.

 

[richest]

Kind of on the subject.

My 27 Mac is due soon with 2 x 4GB RAM installed.

I have purchased from Crucial UK 2 x 8GB RAM to top up.

I spoke to the guy in Scotland to double check the correct RAM that I needed, and he mentioned that it is best to remove the 2 x 4gb that Apple supply, put the 2 x 8gb that I purchased in the vacant first 2 slots, and then put the Apple RAM back in.

He said the Mac would perform better if the machine accessed the 2 x 8GB first when in operation.

Never heard of that one before, is he correct chaps?

 

[Chippy99]

Kind of on the subject.

My 27 Mac is due soon with 2 x 4GB RAM installed.

I have purchased from Crucial UK 2 x 8GB RAM to top up.

I spoke to the guy in Scotland to double check the correct RAM that I needed, and he mentioned that it is best to remove the 2 x 4gb that Apple supply, put the 2 x 8gb that I purchased in the vacant first 2 slots, and then put the Apple RAM back in.

He said the Mac would perform better if the machine accessed the 2 x 8GB first when in operation.

Never heard of that one before, is he correct chaps?

In a word, no.

The ram type and speed is detected every time at cold boot, so it makes no odds which sequence you put them in.

 

[richest]

Thanks, I thought it strange.

 

[Chipster21]

I got 4 x 8GB sticks from crucial and there was no issues with installing them. They fit tightly into the slot, but I much prefer that to sticks that would move around and be loose. As with any electronic item, you just need to take your time and be careful when installing.

I'd install them, my crucial ram works just fine. They fit in like a glove with no issues. Mine was also made in china.

Thanks Mobster & Buster
I've spoke with Crucial Agent via Live Chat, and he confirmed that mine are 100% compatible with iMac Late 2013.

 

[Serban]

so to resume this: is your imac works fine now with your new RAMfrom OWC ?

 

[Bluebros]

I had a problem with the Crutial Ram as it just didn't fit correctly. Returned the product and tried again but still had no success. Went with OWC and while it cost a bit more, they just popped right in and I'm a happy camper. I"m sorry to hear of your troubles... I can see how some damage might have been done. Hope there is a quick and easy solution for you.

 

[Glen Quagmire]

Thanks, I thought it strange.

The only way in which it might make sense is if there is a difference in the speed that the computer accesses its RAM slots. If the first pair have quicker access than the second and you put 4GB sticks in them, it will have to move on to the second, slower pair once you get past 4GB. If you have the 8GB sticks in the first pair, you get to access a whole 8GB in the quicker slots.

In the 2006 to 2008 Mac Pros, there was a recommended order in which RAM sticks should be installed because of this: http://support.apple.com/kb/HT4433#4

 

[Chippy99]

The only way in which it might make sense is if there is a difference in the speed that the computer accesses its RAM slots.

There isn't.

If the first pair have quicker access than the second and you put 4GB sticks in them, it will have to move on to the second, slower pair once you get past 4GB. If you have the 8GB sticks in the first pair, you get to access a whole 8GB in the quicker slots.

This is meaningless since all ram is accessed at the same speed irrespective of what slots it is in.

In the 2006 to 2008 Mac Pros, there was a recommended order in which RAM sticks should be installed because of this: http://support.apple.com/kb/HT4433#4

I don't see anything in that article that suggests fast vs slow slots.

You have to make sure you run memory in the correct banks and channels (to enable dual channel access - or triple or quad - depending on the artitecture) hence you need to populate certain pairs of slots. And sometimes, depending on the chipset and/or CPU you need to fill slots in certain sequences for electrical loading reasons. But this has nothing to do with fast or slow slots because as I say, all memory access is at the same speed with single CPU artitectures (and multiple CPU for all I know.)

 

[Chipster21]

I've spoke with Crucial Agent via Live Chat, and he confirmed that mine are 100% compatible with iMac Late 2013.

Just to share with you,
I've recived my new iMac (late 2013 i7 3.5Ghz, 1TB FD & 780M GTX) this afternoon and i've installed my Crucial Modules (CT2C4G3S160BMCEU 2x4GB) and every thing is alright, they are working with no problem (I've allready done the Apple Hardware Test for 3 times without a single error).
The installation was very easy without a single hassle.

So definitly there is no issue with Crucial RAM and the new iMac, just get the correct modules and insert them in the correct way.

P.S. This machine is wonderful and speedy, fortunately no bad pixel, but I'd do more test of the display for the yellow screen issue, how can I test this ?

 

[Sam Spade]

I had a problem with the Crutial Ram as it just didn't fit correctly. Returned the product and tried again but still had no success. Went with OWC and while it cost a bit more, they just popped right in and I'm a happy camper. I"m sorry to hear of your troubles... I can see how some damage might have been done. Hope there is a quick and easy solution for you.

Are you sure it just wasn't a figment of your imagination? Are you sure you didn't put it in backwards? Maybe you tried to install the memory from your eMachine by mistake? Why did you try to force the DIMM into your SD card slot? Just kidding, of course.

Yes, as you are aware, there have been numerous reports of fitment problems in the 2013 iMac with Crucial RAM. And, yes, I can also confirm that the OWC modules fit and functioned perfectly.