Well the automated voice was British an now I am talking with an Indian/Pakistani/I'm sorry I don't know the PC term guy.
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iGary's Fracking Trouble With Apple Part 1,252
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iGary said:I don't know....
I'm about to throw the thing in the trash.
i will take it from you.
Demand a replacement and tell them you are keeping the defective 2.7
This really is ridiculous Gary T_T
iGary said:
Nice, but firm: "No, let me stay with you while you read over the case notes. I'll provide comment as to the accuracy of the case as reported in your computer."
Basically from here, I am goin to play the "Everyobody works for someone - who do you work for, I want to speak to them card" if they try and blow me off.
OK - the not yelling part just went out the door. "You were told, sir."
Oh hell no.
He told me he was the highest tech support level at Apple I could talk to, and that there was no further person he could "escalate" this case to. I told him that if "escalating" something means waiting 5-7 days for a response....
I told him I want a replacement and that I don't have any time to waste on this, with all due respect.
I'm on hold.
Oh hell no.
He told me he was the highest tech support level at Apple I could talk to, and that there was no further person he could "escalate" this case to. I told him that if "escalating" something means waiting 5-7 days for a response....
I told him I want a replacement and that I don't have any time to waste on this, with all due respect.
I'm on hold.
Gary, you have been incredibly calm, patient, and understanding through all of this. I would have had an aneurism or two by now.
Time to kick some Product Specialist Ass Just think of the person on the phone as your Friendly Southwest Air Customer Satisfaction Representative. You know what to do...
Time to kick some Product Specialist Ass Just think of the person on the phone as your Friendly Southwest Air Customer Satisfaction Representative. You know what to do...
I'm going to end this here, because if I get any more involved with this I'm probably going to have a nervous breakdown...
The guy said that the repairs that have been done to my machine so far "do not warrant a replacement." So, in the mean time, I am being punished for their:
a) Inability to fix the problem.
b) Unwillingness to understand that waiting a week to two weeks for an "answer from engineering" is unacceptable.
c) Inability to acknolwledge that I have been treated poorly and compensate me for it.
And I have a $3500.00 hunk of **** on my desk that doesn't work, and they don't really give a ****.
The wanker even said "If this is a business critical machine, you ought to have a backup" to which I responded "Yeah, I did that last week and you guys shipped me a dented and scratched machine." *crickets*
All I can say is if you buy a pro machine from Apple, don't expect that you make a living off the thing to mean ****. Worst customer service ever. They won't call you back when they say they will, they wil deny there are any higher levels you can go to and basically make you miserable, even though you have done EVERYTHING they have told you to.
At this point, I wouldn't recommend an Apple to my worst enemy. And that's a real switch from where I used to be with these people. This has really tainted my customer relationship with Apple.
I'll just have to wait until I hear from them again *whenever that is.*
The guy said that the repairs that have been done to my machine so far "do not warrant a replacement." So, in the mean time, I am being punished for their:
a) Inability to fix the problem.
b) Unwillingness to understand that waiting a week to two weeks for an "answer from engineering" is unacceptable.
c) Inability to acknolwledge that I have been treated poorly and compensate me for it.
And I have a $3500.00 hunk of **** on my desk that doesn't work, and they don't really give a ****.
The wanker even said "If this is a business critical machine, you ought to have a backup" to which I responded "Yeah, I did that last week and you guys shipped me a dented and scratched machine." *crickets*
All I can say is if you buy a pro machine from Apple, don't expect that you make a living off the thing to mean ****. Worst customer service ever. They won't call you back when they say they will, they wil deny there are any higher levels you can go to and basically make you miserable, even though you have done EVERYTHING they have told you to.
At this point, I wouldn't recommend an Apple to my worst enemy. And that's a real switch from where I used to be with these people. This has really tainted my customer relationship with Apple.
I'll just have to wait until I hear from them again *whenever that is.*
This is tough, man. I live in Baltimore. This might sound a little far off, but there's at least two Apple Stores in this area. Not sure how many are close to you. Since this hasn't worked with the Apple Stores in your area, you should drive down (or over) here and try your luck. Of course, gas prices are too high. I don't think Apple Care would cover that p). If it comes to this, you should try calling one of them to see if they're any better.
p). If it comes to this, you should try calling one of them to see if they're any better.
iMetroid said:This is tough, man. I live in Baltimore. This might sound a little far off, but there's at least two Apple Stores in this area. Not sure how many are close to you. Since this hasn't worked with the Apple Stores in your area, you should drive down (or over) here and try your luck. Of course, gas prices are too high. I don't think Apple Care would cover that
I've hauled it off enough times...but thanks for the suggestion...I'm at their mercy at this point...I'll just wait and see what they have me do.
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