iMac 2020, 5700XT - graphical glitch?

[iDomDotCom]

Would anyone now recommend the 5700 8gb instead of the 16gb XT?

 

[thittesd0375]

5700xt here. No white line but I have effects issues in Starcraft 2 since upgrading. I have a DisplayPort Cinema Display and a Thunderbolt Display connected. Also had the display server crash once while playing Endless Space 2. No issues outside of those that I’ve found yet.

 

[tommiart]

Today, I had a long conversation with Apple in Russia, it turned out that I was the first to report this problem to the Russian representative, it's a shame ! I told about this branch and a similar problem not only for me, I asked them to contact the main office, and clarify whether they know about this problem and whether they can solve it, if the result is positive, I am ready to wait another 30 days. They asked for 1 hour to consult with the office. After that, I called back - the result of this, Apple knows about this issue, they can't answer that on quick or long addressing this question, it was confirmed that they are ready just to pay me a ridiculous compensation for future loan and return my Imac 2020 for my situation, that's all they could do or promise! A month ago I bought an imac 2019 and was discouraged when the next day updated 2020, I ordered a new one with a refund 2019, now I have two top IMAC spent money and feelings of depression and anger, in General, this story has been going on for 2 months, but I never got what I want, and this is a Fiasco! I warned Apple that I am running a YouTube Channel and that I am preparing a review in which I will tell everything as it is and I hope this will lower Apple's stock just a little bit and they will start working!

If you find any new problems or comments, write to me and I will add them to the review !

As an artist and Creator,I was tired, this situation knocked me out of my usual rhythm, I was devoted to Apple, but now I have other thoughts in my head !

Made set up pic. Don't worry they will sort it.

 

[tommiart]

Would anyone now recommend the 5700 8gb instead of the 16gb XT?

Sorry if I double posted but if you don't know there is a massive difference between the 5700 and the XT version. Its not just the 8GB v 16GB

The 5700 has 34 CU v 40 CUs on the XT version and more streams too.
It's confusing. I don't think they should call it a 5700. Even more confusing is the 5600M on the MacBook Pro 16 is really a underclocked 5700XT with HBM memory

 

[iDomDotCom]

Sorry if I double posted but if you don't know there is a massive difference between the 5700 and the XT version. Its not just the 8GB v 16GB

The 5700 has 34 CU v 40 CUs on the XT version and more streams too.
It's confusing. I don't think they should call it a 5700. Even more confusing is the 5600M on the MacBook Pro 16 is really a underclocked 5700XT with HBM memory

But isn’t the XT having all of these issues? What if it’s hardware related?

 

[tommiart]

Yes its the one with the issues but its software isnt it?

 

[filmak]

No signature was required. The package was dropped on the porch by FedEx.

Glad that this had a happy end.

 

[filmak]

Yes its the one with the issues but its software isnt it?

It seems that it is software but we can't be 100% sure...

 

[shywizard]

But isn’t the XT having all of these issues? What if it’s hardware related?

My opinion: Everyone is having the same graphics glitches with the 5700XT. While the horizontal white line glitch happens a few times per day, it’s relatively minor and won’t really affect you using the machine. It’s more of an annoyance because we laid out a lot of money for this iMac. Otherwise it’s an amazing computer. I believe this is the reason many of us have ultimately decided to keep the computer.

Nobody knows if it’s hardware or software issue. We are using an educated guess based on all of our combined troubleshooting knowledge

 

[jamespb78]

I know that one of two things will happen: 1) if it's 100% a software fix (the Metal driver in itself or some other part of all those loaded AMD extensions needs updating) Apple will issue an update for Catalina and Big Sur, or 2) there will be a card replacement program/recall.

Correct me if Im wrong, but to do a ”card replacement” as you say, wouldn’t the entire motherboard, cpu, ssd etc all need to be replaced since they are all soldered on? I wouldn’t have thought it was possible to just replace the GPU?

 

[dspdoc]

So many people are so readily willing to let Apple off the hook for delivering a half-baked machine. Why is this? As an Apple ‘connoisseur’ of over 25 years I still cannot get my head wrapped around this phenomenon and I see it all the time on MR. I’m genuinely curious? Don’t people realize that by always giving Apple a ‘pass’ and finding some ‘workaround’ that it’s like we are patting them on the back and encouraging bad behavior? We make them weaker by doing this. It only leads to poorer and poorer QC. I can just hear the Apple execs saying, “Oh they love us. They’ll get over it”. This isn’t a smart approach for any of us no matter how much we enjoy our beloved Apple or how ‘good’ the machine is despite being released with terrible bugs. I hope everyone here is letting Apple know just how disappointed you are and that you expect a fix soon.

 

[ADGrant]

So many people are so readily willing to let Apple off the hook for delivering a half-baked machine. Why is this? As an Apple ‘connoisseur’ of over 25 years I still cannot get my head wrapped around this phenomenon and I see it all the time on MR. I’m genuinely curious? Don’t people realize that by always giving Apple a ‘pass’ and finding some ‘workaround’ that it’s like we are patting them on the back and encouraging bad behavior? We make them weaker by doing this. It only leads to poorer and poorer QC. I can just hear the Apple execs saying, “Oh they love us. They’ll get over it”. This isn’t a smart approach for any of us no matter how much we like or beloved Apple or how ‘good’ the machine is despite being released with terrible bugs. I hope everyone here is letting Apple know just how disappointed you are and that you expect a fix soon.

I am sorry but I don't see a few graphical glitches making the iMac "a half baked machine". The glitching seems like a minor issue to me (and yes I see it). I am honestly surprised that having been an "Apple ‘connoisseur’ of over 25 years" you think this is a big issue. Compared to butterfly gate or bend gate or antenna gate it barely registers on the list of Apple sins.

 

[shywizard]

So many people are so readily willing to let Apple off the hook for delivering a half-baked machine. Why is this? As an Apple ‘connoisseur’ of over 25 years I still cannot get my head wrapped around this phenomenon and I see it all the time on MR. I’m genuinely curious? Don’t people realize that by always giving Apple a ‘pass’ and finding some ‘workaround’ that it’s like we are patting them on the back and encouraging bad behavior? We make them weaker by doing this. It only leads to poorer and poorer QC. I can just hear the Apple execs saying, “Oh they love us. They’ll get over it”. This isn’t a smart approach for any of us no matter how much we like or beloved Apple or how ‘good’ the machine is despite being released with terrible bugs. I hope everyone here is letting Apple know just how disappointed you are and that you expect a fix soon.

I wrote to Tim. Haven't seen a response yet.

 

[dspdoc]

I am sorry but I don't see a few graphical glitches making the iMac "a half baked machine". The glitching seems like a minor issue to me (and yes I see it). I am honestly surprised that having been an "Apple ‘connoisseur’ of over 25 years" you think this is a big issue. Compared to butterfly gate or bend gate or antenna gate it barely registers on the list of Apple sins.

Did I ever say those weren’t huge issues to me as well? You’re perfectly highlighting my point that this stuff continues and people continue excusing it. If this turns out to be be HW we won’t be saying ‘it barely registers’. You’re entitled to your opinion. You do you, and I’ll do me.

 

[quagmire]

So many people are so readily willing to let Apple off the hook for delivering a half-baked machine. Why is this? As an Apple ‘connoisseur’ of over 25 years I still cannot get my head wrapped around this phenomenon and I see it all the time on MR. I’m genuinely curious? Don’t people realize that by always giving Apple a ‘pass’ and finding some ‘workaround’ that it’s like we are patting them on the back and encouraging bad behavior? We make them weaker by doing this. It only leads to poorer and poorer QC. I can just hear the Apple execs saying, “Oh they love us. They’ll get over it”. This isn’t a smart approach for any of us no matter how much we like or beloved Apple or how ‘good’ the machine is despite being released with terrible bugs. I hope everyone here is letting Apple know just how disappointed you are and that you expect a fix soon.

Cause software isn't perfect? Going to your car analogy, as long as the infotainment isn't a buggy POS in general, I am not going to flip out and want to return the car or complain on social media how car manufacture is a POS over one bug that isn't intrusive in how I use the car/infotainment system. Now of course I would expect the manufacture to still fix it and if they then decided to call that bug "normal" and a "feature" then I would get a bit ticked off.

So far the white line glitch is not intrusive. It happens on occasion( maybe notice it once every 30 minutes to an hour?) and when it does occur it is gone as fast as it appeared. Now if it dominated the screen, lasts 30 seconds, and occurred regularly where it interfered with how I interact with the machine, then I would get a lot more annoyed and maybe tempted to return the machine until Apple fixed it. It's not giving Apple a pass, people are clearly informing Apple that it is occurring, but we are being reasonable. Even if it turns out to be hardware, if Apple takes care of us we have nothing to be mad over. Defects happen, nothing is perfect. Recalls in the automotive world happen all the time to every manufacture even those with the reputation as being the most reliable and having the highest quality.

 

[dspdoc]

Cause software isn't perfect? Going to your car analogy, as long as the infotainment isn't a buggy POS in general, I am not going to flip out and want to return the car or complain on social media how car manufacture is a POS over one bug that isn't intrusive in how I use the car/infotainment system. Now of course I would expect the manufacture to still fix it and if they then decided to call that bug "normal" and a "feature" then I would get a bit ticked off.

So far the white line glitch is not intrusive. It happens on occasion( maybe notice it once every 30 minutes to an hour?) and when it does occur it is gone as fast as it appeared. Now if it dominated the screen, lasts 30 seconds, and occurred regularly where it interfered with how I interact with the machine, then I would get a lot more annoyed and maybe tempted to return the machine until Apple fixed it. It's not giving Apple a pass, people are clearly informing Apple that it is occurring, but we are being reasonable. Even if it turns out to be hardware, if Apple takes care of us we have nothing to be mad over. Defects happen, nothing is perfect. Recalls in the automotive world happen all the time to every manufacture even those with the reputation as being the most reliable and having the highest quality.

Once again, it’s your opinion how unobtrusive this is and you’re entitled to it. It doesn’t change the core point of my post. We all have different tolerance levels. I expect near perfection from a $5000 AIO.

Time is money in my business. This isn’t a toy for browsing the web. It takes literally days to get all my necessary software installed. So if Apple doesn’t patch this with software and indeed does have to replace the machine, should I bill them for my downtime and for the time spent getting everything back up and running again? Now of course I am being dramatic for effect, but I am also being honest. I am very disappointed with this ‘hoorah’ Intel iMac. Visual disturbances on a computer are like continually pouring salt in a wound.

 

[quagmire]

Once again, it’s your opinion how unobtrusive this is and you’re entitled to it. It doesn’t change the core point of my post. We all have different tolerance levels. I expect near perfection from a $5000 AIO.

Time is money in my business. This isn’t a toy for browsing the web. It takes literally days to get all my necessary software installed. So if Apple doesn’t patch this with software and indeed does have to replace the machine, should I bill them for my downtime and for the time spent getting everything back up and running again?

The point of your post I was replying to was why we were "giving Apple a pass". Not that in your business and use, it interferes with your flow.

If it does then yeah I could understand returning it.

 

[dspdoc]

The point of your post I was replying to was why we were "giving Apple a pass". Not that in your business and use, it interferes with your flow.

If it does then yeah I could understand returning it.

I don’t want to have to return it at all. I am sincerely hoping for a simple driver patch. Without the glitches this is indeed a wonderfully powerful machine.

 

[shywizard]

You guys are like family to me. We are in this mess together!
(and as I just typed this, I saw the white line of doom)

 

[dspdoc]

You guys are like family to me. We are in this mess together!
(and as I just typed this, I saw the white line of doom)

There is indeed strength in numbers. We should not be divided over this but instead band together. ?

 

[ADGrant]

Once again, it’s your opinion how unobtrusive this is and you’re entitled to it. It doesn’t change the core point of my post. We all have different tolerance levels. I expect near perfection from a $5000 AIO.

Time is money in my business. This isn’t a toy for browsing the web. It takes literally days to get all my necessary software installed. So if Apple doesn’t patch this with software and indeed does have to replace the machine, should I bill them for my downtime and for the time spent getting everything back up and running again? Now of course I am being dramatic for effect, but I am also being honest. I am very disappointed with this ‘hoorah’ Intel iMac. Visual disturbances on a computer are like continually pouring salt in a wound.

After all Apple's other screw ups, don't you think it's a bit unrealistic to expect perfection.

Time is money for most people including me which is why I won't be returning the computer. The license agreement you clicked when setting up the machine will absolve them of any liability for your time though.

 

[dspdoc]

After all Apple's other screw ups, don't you think it's a bit unrealistic to expect perfection.

Time is money for most people including me which is why I won't be returning the computer. The license agreement you clicked when setting up the machine will absolve them of any liability for your time though.

Nope. Still strive for perfection...

 

[ADGrant]

Nope. Still strive for perfection...

Well I admire your optimism.

 

[dspdoc]

Well I admire your optimism.

Although he dropped the ball quite a bit himself, I think Mr. Jobs and I shared some of the same traits. And I miss him... ?

 

[ADGrant]

Ironically, it was his chief designer's obsession with form that let to Apple's greatest QC disaster of all time, the Butterfly keyboard.