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Please select GPU type and if you see the flickering glitch on the display:


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    215

shywizard

macrumors regular
Aug 23, 2020
149
115
Hi(Bonjour)

Look at this video to see my unhappy unboxing...

On Youtube...

Michel B.
First, let me say AWESOME VIDEO. You took the time to film it right, and it shows!
Second, let me welcome you to the White Horizontal Line Club, or as I like to refer to it "The White Line Of Doom".
Third, I'll see if I can find you a paddle, because we'll be in the boat together for a long time!
 

kkh

macrumors regular
Aug 22, 2020
206
141
To follow up on the VRAM build up I was seeing and others have confirmed. Like @kkh says it's not necessarily an issue it seems.

This is a similar issue:
https://www.reddit.com/r/hackintosh/comments/hdeaii
And in this thread it's explained why it happens:
https://www.reddit.com/r/hackintosh/comments/cji42h
Consider VRAM a cache. The point of it is to house as much frequently accessed data in there as possible, to maintain optimum performance. It can not be used by you directly for anything else anyway so there is no point in keeping it empty. The usage varies based on screen resolution, the needs of the apps or games currently running, and so on.

Now, considering the context of this thread, what would be an interesting experiment: watch the VRAM usage go up (or down) and see if there is any correlation between the usage and the glitches. This could indicate something being faulty with the VRAM (the way any RAM can be bad) or how it's being accessed by the GPU cores. Who knows.
 
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AZREOSpecialist

Suspended
Mar 15, 2009
2,354
1,280
Keep saying "it's not a thing, really". Maybe you will convince yourself that it is not? Like I stated before, if the corners of the windows (a fairly basic thing, tbh) are not rendering properly, what potentially bigger thing is that an indicator of? And will it get better or worse over time as macOS software and the related drivers mutate? And what hardware bug is that potentially exposing or pointing at? We simply do not know. And it looks ugly and glitchy as all hell.

And yes, I agree, what in the world is going on with the Big Sur icons!?
There's no question that it shouldn't be there, but I implemented the workaround and I don't see any white line glitching. As for the corners, I need a magnifying glass to see it. The corner glitch you are referencing is an extra 50 pixels in the upper left corner of some windows. Can't see it. A spec of dust is bigger. To see this problem you have to open specific app windows and then move them up or down one pixel at a time until the issue manifests itself. To verify that it actually occurred I would need to press my 51-year old eyes up close to the screen. That is the definition of a non-issue to me.

As to your hypothetical questions, who knows? Maybe? I don't have the emotional bandwidth to worry about those sorts of things I'm very fragile! lol... Regardless, Apple should fix this pronto because it's still a black eye and we have a right to expect close to perfection at this price.
 
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kkh

macrumors regular
Aug 22, 2020
206
141
We have previously sort of concluded that the lines do not cross active windows or "in focus" components of the interface. I just witnessed several dark (non-white but not fully black) lines shoot across an open Slack window. So, the lines are not limited to the background (such as the desktop or inactive areas of an app). What worries me is that I have definitely not seen that happen before just now today. Somehow there is now variety here and that leads me to believe it is more than software. But, again, who knows for sure.
 

peterlmt

macrumors newbie
Aug 23, 2020
3
3
Another lawsuit against Apple will be filled. Again, the fan boys will shout that it was the users' fault and not Apple's.
 

shywizard

macrumors regular
Aug 23, 2020
149
115
We have previously sort of concluded that the lines do not cross active windows or "in focus" components of the interface. I just witnessed several dark (non-white but not fully black) lines shoot across an open Slack window. So, the lines are not limited to the background (such as the desktop or inactive areas of an app). What worries me is that I have definitely not seen that happen before just now today. Somehow there is now variety here and that leads me to believe it is more than software. But, again, who knows for sure.
I too previously posted that I saw black lines across active windows. But it only happened once to me.
 
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kkh

macrumors regular
Aug 22, 2020
206
141
To verify that it actually occurred I would need to press my 51-year old eyes up close to the screen. That is the definition of a non-issue to me.
I get your point and mostly agree. And not to argue this further needlessly but: if you had other non-visible (to you) issues with your hardware or software... and if those later developed into more visible problems... say freezes and random crashes (which tend to result from faulty video card hardware and/or software), you would call them non-issues until you were fully impacted? I am simply saying that it worries me quite a bit that my video card is not behaving correctly and that at some point I may need to try to get it fixed by Apple (in our newly formed and slowly moving Covid-19 world nonetheless). That will cause me downtime, loss of income, and I am sure a headache or two. Yes, I have ways to mitigate that but it is still a concern. I wanted to trust Apple to deliver a quality product. They have before and I have come to rely on that (foolishly, yes).
 
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AZREOSpecialist

Suspended
Mar 15, 2009
2,354
1,280
We have previously sort of concluded that the lines do not cross active windows or "in focus" components of the interface. I just witnessed several dark (non-white but not fully black) lines shoot across an open Slack window. So, the lines are not limited to the background (such as the desktop or inactive areas of an app). What worries me is that I have definitely not seen that happen before just now today. Somehow there is now variety here and that leads me to believe it is more than software. But, again, who knows for sure.
I've seen the line glitch happen in an active Photoshop window as well as Word and possibly other applications.

I get your point and mostly agree. And not to argue this further needlessly but: if you had other non-visible (to you) issues with your hardware or software... and if those later developed into more visible problems... say freezes and random crashes (which tend to result from faulty video card hardware and/or software), you would call them non-issues until you were fully impacted? I am simply saying that it worries me quite a bit that my video card is not behaving correctly and that at some point I may need to try to get it fixed by Apple (in our newly formed and slowly moving Covid-19 world nonetheless). That will cause me downtime, loss of income, and I am sure a headache or two. Yes, I have ways to mitigate that but it is still a concern. I wanted to trust Apple to deliver a quality product. They have before and I have come to rely on that (foolishly, yes).
I think if there was something troubling with the graphics card then we would see it show up in the benchmarks as well as in real-world situations (rendering, gameplay, etc.). The fact that it doesn't show under Bootcamp is comforting about it not being a hardware issue.

I’m the user who created that thread. One other fix that isn’t mentioned in the article is attaching a secondary display. I have been running an external 1440p monitor for weeks and I haven’t seen the issue once.

I had been planning on running an external display so this isn’t a workaround for me, it has always been my intended use. It’s not a good solution for everyone but it works for me.

This is also not a problem in Windows running bootcamp so it’s almost certainly a software issue.
Doesn't attaching a 2nd display eat into your TB3 bandwidth?
 

jasonefmonk

macrumors 6502
May 5, 2011
385
431
[…]I implemented the workaround and I don't see any white line glitching. As for the corners, I need a magnifying glass to see it. […] To verify that it actually occurred I would need to press my 51-year old eyes up close to the screen. That is the definition of a non-issue to me.
I definitely understand how the graphical glitches being minor make it feel like a minor issue. I care more than I should about the roundness of round-rectangles, but the real concern is whether I can trust the GPU to render anything correctly. If I’m doing graphic design, web design, photo or video editing, I could be seeing and working around a visual artifact that isn’t really there.
Regardless, Apple should fix this pronto because it's still a black eye and we have a right to expect close to perfection at this price.
I think we all agree here!
 
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Spinnetti

macrumors regular
Apr 26, 2005
240
90
Kentucky
I've got a different one. Doesn't affect my use, but concerns me about problems after the warranty runs out.
- When I shut down the computer, the left and right halves of the display dim to different colors before the machine actually shuts off. Anybody else get that?
 
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Nermal

Moderator
Staff member
Dec 7, 2002
21,007
4,588
New Zealand
I haven't shut the computer down since getting it, but I once had the left and right halves wake up independently. I logged a bug, but I'd encourage you to do the same.
 
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cinder

macrumors regular
Jun 26, 2004
179
159
Seattle
I'm gonna guess that this is a macOS issue driver that can be remedied with a software fix.
Here’s to hoping this happens sooner rather than later.

The non-rounded corners thing *could* be related to reduce transparency being turned off, either way it’s a ‘mask’ issue that could be system-level in the window rendering engine/stack.
 
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Sheza

macrumors 68020
Aug 14, 2010
2,091
1,807
Well guys, sorry this is slightly off topic but given the issues with this exact model iMac I thought to post it anyway.

I booted into macOS just now and everything was incredibly slow. I don’t mean, oh I wish this was faster slow, I mean Safari took an entire minute to open slow. After I logged in (which was regular speed), absolutely nothing happened for a few minutes. The only menu bar icons were stuff like Wi-Fi and time machine. After about 3 minutes, Spotify started bouncing, then the icon froze mid-bounce, and after about another 2 minutes it eventually stopped.

The iMac detected all my RAM and disks OK. Fans fine, temps fine. It was like everything was normal but the computer was 20x slower.
 
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filmgirl

macrumors 6502
May 16, 2007
394
358
Seattle, WA
Doesn't attaching a 2nd display eat into your TB3 bandwidth?

If it’s a single 4K display, honestly not really. Certainly not to the point it would cause problems for any TB3 device I can think of. Plus since the 5700XT supports DSC for monitors that support DP 1.4 (more and more new monitors do), that reduces the bandwidth even more for people that want multiple high-res displays.

I’m using a DP 1.2 4K secondary display (and I might get a DP 1.4 later on and make my current display the monitor I use with the PC I want to build in the next six weeks or so) and there is zero impact on my max SSD speeds from TB3 when and when not having the monitor plugged in. I always wanted to use two displays so for me even if it does eat into bandwidth, that’s a trade off I’m going to want much of the time.
 

Sheza

macrumors 68020
Aug 14, 2010
2,091
1,807
Only time my computer ever boots slow is if the internet isn’t working.
Spot on.

No idea why this affected the speed of the entire Mac, but the issue was caused by my DNS server (in this case a PiHole) being down.

As soon as I removed the DNS IP address from the Ethernet and Wi-Fi settings menu, the rest of the login items sprang into action immediately.

A bizarre bug and one for which I wasted an entire hour on chat to the most useless Apple support who type like snails.
 

Dras

macrumors newbie
Sep 1, 2020
3
0
I’ve been following this thread since page 8, to think its now at 57 pages and 71 votes.. I don’t know how much longer I can hold out from buying a new computer! ?
 

torifile

macrumors regular
Original poster
Aug 10, 2020
158
161
Spot on.

No idea why this affected the speed of the entire Mac, but the issue was caused by my DNS server (in this case a PiHole) being down.

As soon as I removed the DNS IP address from the Ethernet and Wi-Fi settings menu, the rest of the login items sprang into action immediately.

A bizarre bug and one for which I wasted an entire hour on chat to the most useless Apple support who type like snails.
You should add a secondary DNS like AdGuard DNS to your settings just in case your Pi-hole goes down again.
 
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ADGrant

macrumors 68000
Mar 26, 2018
1,689
1,059
All of the issues with this model keep pushing me away from wanting to purchase it. I'm just pretty bummed, and am no longer excited for this computer.

Which issues in particular are bothering you? What are you thinking of buying instead?
 

ADGrant

macrumors 68000
Mar 26, 2018
1,689
1,059
Not sure.....are you thinking of doing the same?

No, but I do think that for anyone unwilling to tolerate this particular GPU glitch while they wait for a fix, the iMac Pro is the obvious choice. I am not sure I would wait if that was the direction I was planning to go in. I suspect it could be a few months before we see a fix. However, I needed a new computer and had already waited several months for the 2020 iMac. I couldn't really wait any longer.
 
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