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iMac AL 24" graphics freeze with 1.1

Is this only effecting certain spec iMacs?

The response of problems this has made me wonder how I have yet to have a single problem with mine.

6 hours straight of gaming in XP, tons of hours of photo editing and video ending in OSX doesn't seem to phase this iMac, just as solid as my custom built PC's I've had in the past.
 
Luap said:
Evidence is starting to appear from users that this is indeed a hardware fault. Check Apples discussion forums..

Apple must be aware that a massive amount of these latest iMacs are faulty, and im disgusted that they have nothing to say on the matter, leaving customers guessing all this time. The clueless AppleCare staff are about as much use as a chocolate fireguard too.

I believe this issue now needs attention from the press, because without that, Apple is just going to continue fobbing us off and not do anything to resolve the problems.
Click to expand...

Luap,
I've just looked through the Apple discussions forum and I can't find any of the evidence of hardware issues you refer to. Can you please point me at the appropriate discussion forum. There are so many threads now with all sorts of potentially misleading reports which makes it difficult to draw any conclusions.

What I did find was that this issue does not arise when running Leopard. One of the posters managed to get a copy of Leopard which he has installed and since installing it he is not having stability issues any more. This is probably the most encouraging piece of information I have read so far - I just hope that Apple backport the (possible) fix to Tiger asap!!

Cheers,
Craig.
 
craig1410 said:
Luap,
I've just looked through the Apple discussions forum and I can't find any of the evidence of hardware issues you refer to. Can you please point me at the appropriate discussion forum. There are so many threads now with all sorts of potentially misleading reports which makes it difficult to draw any conclusions.

What I did find was that this issue does not arise when running Leopard. One of the posters managed to get a copy of Leopard which he has installed and since installing it he is not having stability issues any more. This is probably the most encouraging piece of information I have read so far - I just hope that Apple backport the (possible) fix to Tiger asap!!

Cheers,
Craig.


I'd be interested to
Click to expand...


I don't really see how this could be a HDD fault, after all the update 1.1 included a new video card driver, which obviously is bad since all this stuff is happening, and is fixed by going back to v 1.0.

I know what hard drive faults are like and this doesn't seem like one.
 
RevToTheRedline said:
I don't really see how this could be a HDD fault, after all the update 1.1 included a new video card driver, which obviously is bad since all this stuff is happening, and is fixed by going back to v 1.0.

I know what hard drive faults are like and this doesn't seem like one.
Click to expand...

Hi,
I don't know why you are talking about HDD faults - I never said anything about HDD faults and agree 100% that this is very unlikely to be a hard disk fault. Was Luap referring to HDD hardware faults in his post perhaps?

Also, it is not necessarily true to say that going back to software update 1.0 fixes the issue. I and many others have tried rolling back only to have freezing issues continue. I've not tried an archive and install yet but there seems to be mixed results from doing that as well. As I said, it's difficult to figure out what information is good and what is misleading as there seems to be an element of hysteria creeping in.

Cheers,
Craig.
 
craig1410 said:
Hi,
I don't know why you are talking about HDD faults - I never said anything about HDD faults and agree 100% that this is very unlikely to be a hard disk fault. Was Luap referring to HDD hardware faults in his post perhaps?

Also, it is not necessarily true to say that going back to software update 1.0 fixes the issue. I and many others have tried rolling back only to have freezing issues continue. I've not tried an archive and install yet but there seems to be mixed results from doing that as well. As I said, it's difficult to figure out what information is good and what is misleading as there seems to be an element of hysteria creeping in.

Cheers,
Craig.
Click to expand...

What are you talking about haha?

I was AGREEING with you on what the other guy said.
 
craig1410 said:
Luap,
I've just looked through the Apple discussions forum and I can't find any of the evidence of hardware issues you refer to. Can you please point me at the appropriate discussion forum. There are so many threads now with all sorts of potentially misleading reports which makes it difficult to draw any conclusions.

What I did find was that this issue does not arise when running Leopard. One of the posters managed to get a copy of Leopard which he has installed and since installing it he is not having stability issues any more. This is probably the most encouraging piece of information I have read so far - I just hope that Apple backport the (possible) fix to Tiger asap!!

Cheers,
Craig.
Click to expand...

Hi Craig. This is strange.. But i'll give you a couple of links for reference..
http://discussions.apple.com/thread.jspa?threadID=1131571&tstart=0
This one is the BIG post.. Some 18 pages or so now. If you are not logged in then it will all show as a single page. Anyway, just look for the last 3 posts from 'GJ Piper' which are currently near the end of that big thread.
Below is an interesting post from a guy on his 3rd alu iMac..
http://discussions.apple.com/thread.jspa?threadID=1158797&tstart=0
Both topics are in the same forum area, which is here:
http://discussions.apple.com/forum.jspa?forumID=1110&start=0

As for Leopard.. I've not read anywhere myself that it fixes the problem. But I do have personal experience of it NOT fixing it. However, I tried 9a527, and not 9a559 which is the latest Leopard beta. The freezing symptoms were exactly the same however. As were the symptoms in Windows XP.

Thoughts?
 
Luap said:
Evidence is starting to appear from users that this is indeed a hardware fault. Check Apples discussion forums..

Apple must be aware that a massive amount of these latest iMacs are faulty, and im disgusted that they have nothing to say on the matter, leaving customers guessing all this time. The clueless AppleCare staff are about as much use as a chocolate fireguard too.

I believe this issue now needs attention from the press, because without that, Apple is just going to continue fobbing us off and not do anything to resolve the problems.
Click to expand...

My iMac is freezing up too, and I'm on hold with Apple support right now. What's the hardware problem?

AppleCare is indeed clueless. She wants me to run Disk Utility - done that, still froze.

How do we get it in the press? Why don't we all blog it? (I have a blog.)

She seems to be typing to an Apple "Product Specialist" and acting as a middleman. She's having me look for com.apple.PowerManagement.plist in the SystemConfiguration folder, but it doesn't exist. So she has me hold while she "chats" with the product specialist.

Very frustrating.
 
I just wonder if leopard will take care of most of our problems? I keep thinking of what a Mac Genius told me, he said, "the new iMacs are the first macs built for leopard".

Just wondering.
 
intelliot said:
How do we get it in the press? Why don't we all blog it? (I have a blog.)
Click to expand...

I saw this slashdot story about MacBook bluetooth problems today:

http://it.slashdot.org/it/07/10/02/0413212.shtml

Maybe this is how we need to get Apple's attention, since no amount of calling AppleCare, feedback submissions nor posting seems to do the trick. There are PLENTY of apple discussion forum threads about this to link the main story to:

http://discussions.apple.com/thread.jspa?threadID=1131571&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1107864&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1096520&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1134794&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1097799&tstart=0
 
I'm seeing this problem, too. The second to last time it happened was when I powered up a 2nd backpack drive. The system froze, and, after a hard reset, my first backpack drive's files were visible, but any attempt to access them resulted in a perpetual loading animation. I decided to purchase Stellar Phoenix for the Mac to try to recover my files, and, it froze during the recovery process after I pressed Play on my remote. This sucks!

This is my first Mac, and the main reason I switched was because I wanted a rock solid computer. I have to say I'm a bit disappointed in Apple, I guess that's what I get for believing the hype. Here are the details of my setup:

24" iMac
2.8 Ghz Core Duo Extreme
2GB Ram

Peripherals
M-Audio Firewire 410
Belkin USB 2.0 Hub
Epson 1280 Printer
1 Backpack Drive (plugging in #2 results in Bad Things)
APC UPS
Samsumg SyncMaster 204B Monitor
Microsoft Wireless Intellimouse Explorer 2.0
New iMac wired keyboard
 
I don't get it...

jovinhan said:
I'm seeing this problem, too. The second to last time it happened was when I powered up a 2nd backpack drive. The system froze, and, after a hard reset, my first backpack drive's files were visible, but any attempt to access them resulted in a perpetual loading animation. I decided to purchase Stellar Phoenix for the Mac to try to recover my files, and, it froze during the recovery process after I pressed Play on my remote. This sucks!

This is my first Mac, and the main reason I switched was because I wanted a rock solid computer. I have to say I'm a bit disappointed in Apple, I guess that's what I get for believing the hype. Here are the details of my setup:

24" iMac
2.8 Ghz Core Duo Extreme
2GB Ram

Peripherals
M-Audio Firewire 410
Belkin USB 2.0 Hub
Epson 1280 Printer
1 Backpack Drive (plugging in #2 results in Bad Things)
APC UPS
Samsumg SyncMaster 204B Monitor
Microsoft Wireless Intellimouse Explorer 2.0
New iMac wired keyboard
Click to expand...

I have an iMac also 2.8ghz 1Tb harddrive and 2gig of ram and two external FW800 drives one is 1Tb and the other is half of that. My system never freezes, granted it is only 9 days old to me. But I am on it all the time. It never freezes. :confused:
 
vansouza said:
I have an iMac also 2.8ghz 1Tb harddrive and 2gig of ram and two external FW800 drives one is 1Tb and the other is half of that. My system never freezes, granted it is only 9 days old to me. But I am on it all the time. It never freezes. :confused:
Click to expand...

Run something graphics intensive like Aperture and swap back and forth between full-screen / regular mode and see how it does with 1.1.....
 
Bigtree said:
I just wonder if leopard will take care of most of our problems? I keep thinking of what a Mac Genius told me, he said, "the new iMacs are the first macs built for leopard".

Just wondering.
Click to expand...

If this is the case, they should give new iMac owners the Leopard upgrade for free.

I can see how normal users might not run into this problem: it only happens when I put the computer under load. But as a power user and web developer myself, I need a computer I can reliably push to its limits.

Depending on your hardware, of course, my general observation right now is that Windows is more reliable than Mac OS.
 
Finally

Assume everyone saw the headline on MacRumors? Apple finally admits there's a problem.

Not a moment too soon. I had a freeze yesterday while ripping a CD into iTunes. After a hard reboot the iTunes binary directory file got corrupted and I could rebuildn't the library (binary corrupted). Result: Songs were still on my drive, but iTunes didn't show a thing. Darn good thing I had a recent backup of the backup binary / xml on an external firewire or I would have gone out of my mind.

Think I'll call AppleCare today and waste as much of their time as I can since they did that to me last night... :mad:
 
Just to add to the pool of information:

We have one 24" iMac here at work we bought to test (we're planning on buying 5 for the designers). The computer worked fine for about a week and now it no longer boots (it hangs at the desktop loading). The computer can still be used if booted in safe mode (hold the shift key down).

The strange thing is that the iMac does NOT have the 1.1 updated installed. It's running with whatever was loaded from the factory.

Clearly this problem is not only with the 1.1 update.

I hope this is fixed soon.

-Sean

EDIT: I just installed every OTHER update (mainly just other program updates) and now it boots fine. I'll post if anything else happens.
 
More unstable with Time

Well, I'm afraid my system is only getting worse.

I downgraded to 1.0 a while back, but it didn't make a difference. iTunes crashed often (requiring a restore of the binary / xml directory files most times).

So I went back to 1.1. No better. I was playing iTunes in the background yesterday... Not even doing anything else on the Mac. It was just playing while I was doing work around the house. Freeze. :eek:

*EAGERLY awaiting the patch so I can use my new System* :(
 
kbleicher said:
Well, I'm afraid my system is only getting worse.

I downgraded to 1.0 a while back, but it didn't make a difference. iTunes crashed often (requiring a restore of the binary / xml directory files most times).

So I went back to 1.1. No better. I was playing iTunes in the background yesterday... Not even doing anything else on the Mac. It was just playing while I was doing work around the house. Freeze. :eek:

*EAGERLY awaiting the patch so I can use my new System* :(
Click to expand...

Why not just erase and reformat the hard drive and don't install the 1.1 update? Reverting back to the old one and removing this and removing that doesn't fix the issue sometimes because there are hidden files that still linger on. It's best to wipe the drive clean until Apple releases the update for the fix.
 
HLdan said:
Why not just erase and reformat the hard drive and don't install the 1.1 update? Reverting back to the old one and removing this and removing that doesn't fix the issue sometimes because there are hidden files that still linger on. It's best to wipe the drive clean until Apple releases the update for the fix.
Click to expand...

Ummm... because I don't really expect that to solve the problem given the fact that Apple acknowledged the problem and many others report it under a variety of circumstances. And I don't like pain. ;)

Oh, and also because I also had the problem with 1.0 when running Aperture.

Thanks for the suggestions though...
 
kbleicher said:
Ummm... because I don't really expect that to solve the problem given the fact that Apple acknowledged the problem and many others report it under a variety of circumstances. And I don't like pain. ;)

Oh, and also because I also had the problem with 1.0 when running Aperture.

Thanks for the suggestions though...
Click to expand...

I did a roll back to 1.0 and it didn't do anything - but a full system restore worked wonders.

I was having freezing issues often within 5 minutes of booting the machine at 1.1 and rolled back to 1.0 - but since doing a reinstall of the OS I have not had it freeze on me one time. It might be worth checking out as we have no idea when Apple is actually going to release a fix.
 
Dr. Cheesesteak said:
....but since doing a reinstall of the OS I have not had it freeze on me one time....
Click to expand...

Thanks Doctor..... Question, did you do a full drive re-format and rebuild, or just the OS rebuild from the OSX disks? Seems like it'd be rather painful to do the disk reformat....

Thanks again...
 
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