iMac Pro VESA-Gate

[Truefan31]

Honestly... I feel the first video was beneficial. And necessary to call out attention and force change.

The second video just rubs me wrong somehow.

It’s not necessary. Doesn’t call out anything beyond what we could have intelligently realized from the first video (obviously they knew what they had done when the parts were mangled).

The follow up message of the computer had been exchanged was sufficient.

The second video just seems to go further than necessary.

He doesn’t need to become an Apple endorsement. But if it were me, I’d drop the point aside from encouraging a better design.

I’d temper the complaining a bit as they did handle the repair in the end, and are asking for the damaged equipment to investigate.

Simply put, while I’m typically blunt, and I call it like I see it, I also believe in a bit of class.

The second video just hits the wrong button with me.

I think the second video was to address the criticism he received from some people about the first video. He states he knows how to use a screwdriver, has experience doing IT/computer repair, addresses the loctite possibility on the screws. He also makes sure to show us that he didn't make up the damage to his iMac Pro/stand, that the Apple manager even knew about it yet they still gave him back the computer.

I think it was mainly to show that he didn't doctor anything, that he actually experienced these shortcomings.

 

[flyinmac]

I think the second video was to address the criticism he received from some people about the first video. He states he knows how to use a screwdriver, has experience doing IT/computer repair, addresses the loctite possibility on the screws. He also makes sure to show us that he didn't make up the damage to his iMac Pro/stand, that the Apple manager even knew about it yet they still gave him back the computer.

I think it was mainly to show that he didn't doctor anything, that he actually experienced these shortcomings.

That’s a valid interpretation. I can respect that. And see how you could be right.

 

[ThatSandWyrm]

They didn’t run out of anything they got lazy and it needs to STOP. The butterfly keyboard, iOS 11, and iMac Pro support all shows a blatant disregard for quality control and its plain infuriating for any company let alone Apple. They decided to use a cheap oem to make this “Apple” VESA mount for a computer that cost upwards of $15,000 and then still they have the audacity to put that disgusting Apple markup on the thing. I’m so done with Apple rn

It's more likely that the machine's development was rushed (which it obviously was), and the VESA arm was jerry-rigged to fit the existing monitor stand mount instead of either designing a new mount, using better screws, or putting standard VESA screw-holes on the back of the case like every monitor and TV currently sold does.

I broke my rule of not buying a first-gen Apple product with the iMac Pro because of the stellar initial reviews. But now the problems are starting to appear, Apple's lack of quality control (especially in software) has gotten worse since I bought it, and their now-demonstrated failure in providing timely or qualified service for these iMac "Pros" has me regretting buying the damn thing (except that I still need things it has that other Macs don't). Yeah, it works now (meaning my most essential apps don't crash), but if the GPU burns out, or another bad update bricks it, I have zero faith that Apple will fix it in under 3 weeks – if at all.

I should have remembered an old roommate of mine who bought the very first Titanium iBook in 2001. So beautiful, but it had 5 dead pixels (15 was their minimum), and if you picked it up by opposite corners... the battery fell out. Apple refused to fix the screen, and told him that the computer was designed to be used on a desk, and not moved while it was on.
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So many animojis that Apple forgot how to make Pro stuff.

Is that a typo? 15k USD for an iMac pro? Wowza.

It's 13-something thousand for the maxed out model. $5K for the base model. I paid almost $9K for mine (10-core maxed out except for the SSD).
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I'm surprised that there aren't as many people trying to blame the YouTuber or comments such as "Oh Well then Maybe you should have not removed the stand at all then!" Or something like that.

I have 3 5k Monitors. All of which have been mounted to a VESA arm, unmounted, and mounted again. One of them more than once. Moving a computer around the office is not unusual.

 

[stanw]

I took the screws from the Apple VESA Mount to Home Depot and bought two replacement versions of the two larger screws, though they do not have replacement sizes fo the smaller ones.

Anyone know where stronger versions of the smaller one can be purchased?

Thanks.