My turn - I ordered and received ( 2 ) 24" Imacs 2.8 750gb Imacs on September 4. I upgraded both with 4GB of OWC. One has been flawless and the other has the freezing issue with 1.1 Tiger and with Leopard it freezes every 5 minutes and is unusable with Leopard. I think its time to call apple and have this issue addressed, because once you have a working Imac like the other one I have, it proves to me that something is seriously wrong with the freezers that no software fix is going to make better and I don't have the time to deal with this BS. Goodluck to all.
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iMac Software update 1.3
- Thread starter Tom Sawyer
- Start date
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I just installed a 4GB kit from Crucial. I just played Call of Duty 2 for an hour and no freezes or shutdowns. I also did some screen savers and nothing yet. In my opinion, the random shut downs are random among the iMacs in general. There are too many factors right now to narrow it down.
What week numbers are those machines?
I still think this is a low percentage issue but it's stopping me from buying one. $1700 is a lot of money for me and I don't want to get something that'll fail. I'm trying to use this as my windows replacement system but my G5 is already pretty stable (if underpowered). I'm still saving for it and may buy one in the next week or two if I can be convinced that it's something that I'll be able to get help with if I experience these issues I keep hearing about.
I am less than 24 hours until my personal shopping experience with an Apple employee. I am planning on purchasing a 24" 2.4 iMac with 1GB ram (4GB to be installed later). I have posted about making the purchase and testing the machine in the store before I drive home (2hr drive, 1 way). I am making a list of things I want to test.
1)Screen - any pixel issues/ uneven color
2)Freezing
3)Freezing in front row-is that a consistent error?
4)Should I make sure the machine is updated to the 1.3 update for all of this?
What other "issues" should I check for? Any help is appreciated.
1)Screen - any pixel issues/ uneven color
2)Freezing
3)Freezing in front row-is that a consistent error?
4)Should I make sure the machine is updated to the 1.3 update for all of this?
What other "issues" should I check for? Any help is appreciated.
Just to put my two cents in,
I have a late August Alu 24" iMac (2.8GHz, 4GB Apple RAM, 750GB) - started freezing bad with 1.1 update, fixed with archive and install without it, then upgraded to Leopard and the problem came back fierce as ever (freezing on registration, mouse-over dock, etc).
I tried to get apple to replace it - they will not without a repair first (so to all of you with freezing in a new iMac, <14 days old - RETURN IT FOR A NEW ONE NOW!!!). For those of you like me who waited, you might as well start the process of getting it repaired now (and buy Applecare if you don't have it), or else you will get screwed later on. Brought mine in about 4 hours before update 1.3 was released - hopefully I will get it back with new parts and not just the update with minimal testing.
By the way, at last count there were at least 150 iMacs affected from just the Freezing iMacs Apple Discussion Forum (from last night, and this is just the group of people who post on the forum).
I have a late August Alu 24" iMac (2.8GHz, 4GB Apple RAM, 750GB) - started freezing bad with 1.1 update, fixed with archive and install without it, then upgraded to Leopard and the problem came back fierce as ever (freezing on registration, mouse-over dock, etc).
I tried to get apple to replace it - they will not without a repair first (so to all of you with freezing in a new iMac, <14 days old - RETURN IT FOR A NEW ONE NOW!!!). For those of you like me who waited, you might as well start the process of getting it repaired now (and buy Applecare if you don't have it), or else you will get screwed later on. Brought mine in about 4 hours before update 1.3 was released - hopefully I will get it back with new parts and not just the update with minimal testing.
By the way, at last count there were at least 150 iMacs affected from just the Freezing iMacs Apple Discussion Forum (from last night, and this is just the group of people who post on the forum).
I think this is significant. Two indentical Mac's that came off the assembly line probably within minutes of each other. Both likely using parts from the same lot. One freezes, one doesn't. This kind of diminishes the "bad lot of graphic cards" theory.
I still think there's a possibility that it's a connector or thermal issue.
I bought mine early August and it had all of the freezing issues discussed so far. By Monday of this week I was REALLY fed up so made a genius bar appointment. On Wednesday I walked out with a brand new machine after nearly two months. Apple doesn't have what appears to be a standard approach to the problem, I think this proves beyond doubt that currently Apple has no clue. Some guys like me are getting brand new ones, some are getting repairs and some are getting palmed off with talk about nonsense software fixes. None of it makes sense, oh, and the new machine is PERFECT.
don't be too hasty to blame EA. Any pseudo-graphics intensive action seems to be causing the symptoms. A game is most certainly graphics intensive. The blame is (most likely) with ATI/Apple, not EA.
My situation is identical. My 2 iMacs are 10 serial numbers apart and identical in every respect right down to the software. One freezes, one doesn't. At the moment, after numerous reboots and PRAM settings, the freezer seems to be behaving itself (update 1.2).
I think the point of the poll was to determine if RAM is a cause in the freeze, not how many are freezing. Its clear from the poll that RAM is not a significant contributer.
Can you post the info on both the freezer and non-freezer
example:
Chipset Model: ATI,RadeonHD2600
Type: Display
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9583
Revision ID: 0x0000
ROM Revision: 113-B2250F-207
EFI Driver Version: 01.00.207
Displays:
Color LCD:
Display Type: LCD
Resolution: 1680 x 1050
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected
WOW I just re-read my own post, man my grammer was really bad. That's what happens when your iMac freezes! LOL
Are any of you running boot camp?
Does your Windows partition ever freeze?
If not, wouldn't that point to a software issue?
Does your Windows partition ever freeze?
If not, wouldn't that point to a software issue?
Mine are in Windows maybe 70% of the time (for game play). I get occasional black screens on Gary's Mod but nothing really unusual for a 3D game. The other thing that is really telling is that most of these issues popped up after Software Update 1.1 so it does point to a software problem but these are very murky waters indeed.
Well thinking about this more. I have to lean towards ATI Hardware issue.
Even though you iMacs are 10 serial numbers apart the graphic cards could be from completely different batches. I wonder if there was a way to check the serial numbers on the graphic cards without opening the Machines. (doubt it though)
In any case my iMac is a freezer
well it freezes with the 1.3 update
It did not freeze in the OS with just leopard but as soon as i installed that 1.3 update I started freezing just by running my mouse through the dock.
Interesting part was with tiger 10.4.10 i did not freeze till the imac 1.1 update. Which i removed to solve the problem.
Its almost like dejavu for me and a little disheartening
It's my teenage son's first Mac after his 6-year old PC bit the dust (we had to press on a particular spot on the mobo with a pencil to get it going). I told him all those days were behind him now that he had a Mac. The look on his face the first time it crashed was completely heartbreaking. I swear tears were welling up in his eyes.
I took the iMac to the Apple Store yesterday because there was no update by Oct. 31. The "genius" was aware of the freezing issue and checked my computer in for repair. I come home a couple of hours later and there's updates posted! Apparently, the updates aren't fixing the problem so I feel a litter better and will leave my iMac in the hands of Apple. Up until this point I believed that this was a software problem, but I'm leaning towards a faulty graphics card now. I kind of wish they would refund my dinero...
These are the first two useful comments.
People should grab these sets and build a list of GPU Bios/ EFI Driver to look for correlations.
i've got to chime in again because something different just happened.
just because i'm a masochist, i thought i'd see if i could make my imac freeze again. i tried the usual: go to the screen saver prefs and select arabesque then move the window around. sure enough, the screen went black. so i pressed the power button as usual, but here is the strange part: i had the MS remote desktop beta client term'd into work, and i guess it lost connection. the thing is, the screen "woke back up" to alert me to this info. the screen was black for 6 seconds evidently. here is the log entry:
very strange.
just because i'm a masochist, i thought i'd see if i could make my imac freeze again. i tried the usual: go to the screen saver prefs and select arabesque then move the window around. sure enough, the screen went black. so i pressed the power button as usual, but here is the strange part: i had the MS remote desktop beta client term'd into work, and i guess it lost connection. the thing is, the screen "woke back up" to alert me to this info. the screen was black for 6 seconds evidently. here is the log entry:
very strange.