Thanks for confirming.
We think we've tracked down why this is happening in some cases, and are working on a fix.
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Apps Infuse for Apple TV Released
- Thread starter hardon
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We think we've tracked down why this is happening in some cases, and are working on a fix.
Hi Firecore,
I literally upgraded to the apple tv 4 just for your app. We use it every day and have not had a single problem.
I wondered if I could request that there be an option to jump straight into one of you 'favourites' when the app opens. I only have one and would like to go straight into that folder.
I can live without it but thought it's worth to ask.
A happy subscriber.
Thanks
I literally upgraded to the apple tv 4 just for your app. We use it every day and have not had a single problem.
I wondered if I could request that there be an option to jump straight into one of you 'favourites' when the app opens. I only have one and would like to go straight into that folder.
I can live without it but thought it's worth to ask.
A happy subscriber.
Thanks
I'm not sure if this is because of the switch to NFS from SMB but it rescans the entire(or most of it) library every time any idea why this is happening? When I have to wait for this everyday it starts to get annoying. I have two favorite folders(TV, Movies) and they are both in the library, it looks like it is updating an entire folder for any change within the one folder. ie add one tv show and it rescans all the tv shows and fetches data for all of them again.
Great to hear!
I'll pass along your suggestion - maybe it's something we can look at for a future update.
Scanning in NFS and SMB should be very similar, though obviously Infuse will need to do a full rescan (once) when creating a new NFS share.
Infuse indexes things in a few different phases, so initially it may look like it's scanning the same items over and over. However, once complete you should see a 'Last Update: XXX' in the Settings > Library menu. This is confirmation that Infuse has fully completed at least one scan.
Please keep an eye on it over the next few days. If you see this Last Update message, and Infuse still seems to be scanning all your files over please send in a report from the Apple TV so we can look further into what is going on. A bit more info on doing this can be found here. https://support.firecore.com/hc/en-us/articles/215090927-Troubleshooting-and-Getting-Support
Thanks for the response, I let it do a complete index after I changed over and it did complete. I watch the status in the Settings > library menu and that is where is it shows (fetching I believe) and the number is very closely aligned with the size of the entire folder. It does this everytime and right now it shows last update of 1 day. I will submit a report.
Unfortunately it looks like that particular collection does not yet have artwork available at TMDb (https://www.themoviedb.org/collection/387219-the-hustler-collection?language=en-US).
The nice thing about TMDb is it's open for anyone to edit, so if you happen to have an image that would be suitable for this collection you could upload it and then Infuse would be able to access it (note: editing one of the items in a collection will also refresh details for the collection itself).
We'd like to in the future, but it's not something Apple allows us to do right now.
Hey there!
@firecore
Following issue, maybe you have an advice for me…
I`m using Infuse 5 pro on iPhone, iPad and ATV4. I used to access onto a WD NAS via SMB from every mentioned Client. It has worked very properly, quick and responsive - till 2 week ago.
Since this time the access only via my WLAN- clients (iPhone and iPad) is very unreliable: mostly very, very slow, unusable or sometimes no access at all. Then, after a while accidentally everything works again very quick. But mostly not… At the same time I access via other server apps from the iPhone very quick and responsive onto my NAS files… so I`m sure it is NOT a pure Wlan issue!
On the other hand my ATV4 client (connected via LAN) works very quick and reliable. I`ve tried a lot, but no reliable access via Iphone/Ipad is possible anymore…
I changed nothing in my original setup! I let synchronize all the clients via iCloud. So the same setup on every client - but the Wlan-clients work horribly…
Again: I don`t believe in weak Wlan. But no idea anymore what I could check. Think, might be any network stuff … but what? Ports? Is there a principle difference in network connection of Wlan compared with LAN connection (yes, I know, no cable ;-))
Why the hell the Infuse App on Iphone/Ipad does not work anymore - and on ATV4 it does absolutely perfect?
Would be grateful for any idea!!!
@firecore
Following issue, maybe you have an advice for me…
I`m using Infuse 5 pro on iPhone, iPad and ATV4. I used to access onto a WD NAS via SMB from every mentioned Client. It has worked very properly, quick and responsive - till 2 week ago.
Since this time the access only via my WLAN- clients (iPhone and iPad) is very unreliable: mostly very, very slow, unusable or sometimes no access at all. Then, after a while accidentally everything works again very quick. But mostly not… At the same time I access via other server apps from the iPhone very quick and responsive onto my NAS files… so I`m sure it is NOT a pure Wlan issue!
On the other hand my ATV4 client (connected via LAN) works very quick and reliable. I`ve tried a lot, but no reliable access via Iphone/Ipad is possible anymore…
I changed nothing in my original setup! I let synchronize all the clients via iCloud. So the same setup on every client - but the Wlan-clients work horribly…
Again: I don`t believe in weak Wlan. But no idea anymore what I could check. Think, might be any network stuff … but what? Ports? Is there a principle difference in network connection of Wlan compared with LAN connection (yes, I know, no cable ;-))
Why the hell the Infuse App on Iphone/Ipad does not work anymore - and on ATV4 it does absolutely perfect?
Would be grateful for any idea!!!
Hmm, it could be a few things, but the main culprit is usually poor Wi-Fi signal.
If you have a chance to send in a note from within the Infuse app (after experiencing the issue on one of your devices) it may help provide a few clues. More details on doing this can be found here. https://support.firecore.com/hc/en-us/articles/215090927-Troubleshooting-and-Getting-Support
@firecore
Ok., I`m going to check how to send this information as you proposed...
To emphasise it again: at the same time Infuse is trying to start a video over minutes or only to get some cover information very, very slowly I start the AirVideo App - and start video playing within 3 seconds.... on the same device from the same source via Wlan.... So this can`t be caused by weak WLAN signal...
Ok., I`m going to check how to send this information as you proposed...
To emphasise it again: at the same time Infuse is trying to start a video over minutes or only to get some cover information very, very slowly I start the AirVideo App - and start video playing within 3 seconds.... on the same device from the same source via Wlan.... So this can`t be caused by weak WLAN signal...
It's likely the other app is transcoding your videos into a smaller, more efficient format which could mask some of the Wi-Fi issues. In our tests here, with decent Wi-Fi, even very large ~30GB files begin playing in 2-3 seconds.
No, it does not, the videos are in IOS conform h.264.mp4, so must not and are not transcoded by the other server or app!
Yeah, I agree... IF it works via SMB also larger files start within seconds... but very often the egg clock runs and runs and runs... nothing happens...
I think the difference between the quick working AirVideo App and Infuse is that there is a own server on Mac between Ipad and NAS. Infuse is connecting directly via SMB... what has worked quick for weeks... but since a few weeks it`s just like gambling.... I`m desperated more and more...
Yeah, I agree... IF it works via SMB also larger files start within seconds... but very often the egg clock runs and runs and runs... nothing happens...
I think the difference between the quick working AirVideo App and Infuse is that there is a own server on Mac between Ipad and NAS. Infuse is connecting directly via SMB... what has worked quick for weeks... but since a few weeks it`s just like gambling.... I`m desperated more and more...
All of my files are almost instantaneous playing from a time capsule. I have everything on LAN though so that must help.
If you want to use your own subtitle files then yes, you would simply give them the same name as the video and store them alongside each other.
EG Inception-2010.mkv and Inception-2010.srt
Alternatively, you can download subtitles from within Infuse (from OpenSubtitles) and you wouldn't have to worry about naming anything.
Note: External subtitles are not available when streaming via UPnP or DLNA.
@firecore I think I found a bug. Twice now I've opened Infuse and gone to my favorites and when selecting a movie and hitting play I get a momentarily error msg and then Infuse plays the movie to the right of it instead (the next in alphabetical order). Exiting and then reselecting the right movie plays fine.
I'm using SMB with a Synology 216j
I'm using SMB with a Synology 216j
Hmm, might be something related to sleep/standby mode.
If you can send in a report from your Apple TV and open a support ticket we can look into it. https://support.firecore.com/hc/en-us/articles/215090927-Troubleshooting-and-Getting-Support
That was my first thought, but i'd already seen the spinner in Infuse while the Synology "woke up" and then Infuse displayed my list of movies. At that point my assumption is that the NAS is up and awake, so it's weird then that on my first attempt to play a video, it errors and then plays the wrong movie. I would argue that even with this "hiccup" Infuse shouldn't then play the wrong movie. Does this have anything to do with the movie being one of a series? It was a Harry Potter movie, we selected Order of the Phoenix and it ended up erring and playing the Sorcerers Stone.
I'll try and remember to send a report in from my Apple TV.
Well, if Infuse encounters an error playing a particular file, and you have Continuous Playback enabled, it will then skip ahead to the next video and try to play that.
We mainly just need to look into why the first movie isn't playing, so sending in a report from the Apple TV if the issue appears again would be helpful. Thanks!
Aha, so switching off continuous play will at least stop it playing a different video. Great. I will do that and send a report the next time it happens.