Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

eyeseeyou

macrumors 68040
Feb 4, 2011
3,390
1,596
Confirming this is an issue in the mail app also.

Links won't open to safari and freezes the mail app.

Hard resets and force closing the app isn't helping.
 

Mrfatboy

macrumors 6502
Dec 15, 2008
316
6
I have iphone 6s plus. This is now happening to me since upgrading to 9.3. The phone is border line useless for me know. Every link I press locks up the app, (safari, tweetbot, mail, chrome, etc).

I am going to try to restore to 9.2.1 and see if that helps. Apple better get their head out of their A$$es and fix this. It's a huge problem.
 
  • Like
Reactions: eyeseeyou

eyeseeyou

macrumors 68040
Feb 4, 2011
3,390
1,596
I hope this is on apples radar or ticket queue or whatever system they use.

I wouldn't be surprised if this started appearing on tech blogs by the end of the day
 
Has anyone tried downloading the 9.3 ipsw and restoring their phone as a new phone? (Apple had a nice long document for you stating that by installing pre-release software you may have to restore your phone to factory settings)

I've had issues like this in the past with other pre-release software and doing this has fixed my issue 100% of the time. I'm sure there are legitimate people in here who were testing the application but Apple explicitly says use this at your own risk and do not use it on a production device (or a device that you solely rely on). Especially if you don't pay for cloud storage for your pictures and documents.

One thing about pre-release software that some people may not know is that if something is broken in one seed, it will probably carry to the next seed and be apparent in the final release due to a broken configuration file that it assumes is correct. Delta seed updates only update the items that have changed not the entire OS. That's how you've been getting away with 130 MB updates instead of 1.9 GB updates.
 

eyeseeyou

macrumors 68040
Feb 4, 2011
3,390
1,596
Has anyone tried downloading the 9.3 ipsw and restoring their phone as a new phone? (Apple had a nice long document for you stating that by installing pre-release software you may have to restore your phone to factory settings)

I've had issues like this in the past with other pre-release software and doing this has fixed my issue 100% of the time. I'm sure there are legitimate people in here who were testing the application but Apple explicitly says use this at your own risk and do not use it on a production device (or a device that you solely rely on). Especially if you don't pay for cloud storage for your pictures and documents.

One thing about pre-release software that some people may not know is that if something is broken in one seed, it will probably carry to the next seed and be apparent in the final release due to a broken configuration file that it assumes is correct. Delta seed updates only update the items that have changed not the entire OS. That's how you've been getting away with 130 MB updates instead of 1.9 GB updates.

This started to happen after updating to the official 9.3 build not the beta.
 
With as many betas as this thing had, its shocking that this is happening.

Yes but delta updates only update what has changed not everything including corrupted files from a previous snagged update.
[doublepost=1458857115][/doublepost]OK here's the fix for this problem.
Go into iTunes click on your affected device, click Restore.
After the file has downloaded and installed click set up as new phone.
I'm running 9.3 and have no problems clicking links in Safari.

I'm only spelling it out because I can see that no one is reading/comprehending my posts. If you do not know what a Kext is, you should not be downloading pre-release software.
 

koolzero

macrumors regular
Jun 30, 2010
142
20
Yes but delta updates only update what has changed not everything including corrupted files from a previous snagged update.
[doublepost=1458857115][/doublepost]OK here's the fix for this problem.
Go into iTunes click on your affected device, click Restore.
After the file has downloaded and installed click set up as new phone.
I'm running 9.3 and have no problems clicking links in Safari.

I'm only spelling it out because I can see that no one is reading/comprehending my posts. If you do not know what a Kext is, you should not be downloading pre-release software.

Even though I had the betas I got a notification for an OTA update and the file size was a over 1 GB. I also never experienced this bug in any of the betas.
 
  • Like
Reactions: eyeseeyou

eyeseeyou

macrumors 68040
Feb 4, 2011
3,390
1,596
Yes but delta updates only update what has changed not everything including corrupted files from a previous snagged update.
[doublepost=1458857115][/doublepost]OK here's the fix for this problem.
Go into iTunes click on your affected device, click Restore.
After the file has downloaded and installed click set up as new phone.
I'm running 9.3 and have no problems clicking links in Safari.

I'm only spelling it out because I can see that no one is reading/comprehending my posts. If you do not know what a Kext is, you should not be downloading pre-release software.

I MIGHT try this when I get home although it's a quite a headache reloading everything.

I'm still pointing my finger at apple lol and expecting them to fix this.
 
I MIGHT try this when I get home although it's a quite a headache reloading everything.

I'm still pointing my finger at apple lol and expecting them to fix this.


I can understand your frustration, but that's a worst case scenario for pre-release software, I am sorry that you have to go through it but I've had to do it too; many, many times. Good luck tonight.
[doublepost=1458860831][/doublepost]
Even though I had the betas I got a notification for an OTA update and the file size was a over 1 GB. I also never experienced this bug in any of the betas.

I wasn't in this public beta but I did my time in the iOS 9.1 beta and I was just referencing common OTA update sizes. I had an issue that was present in iOS 9.1 beta 2 that went away in beta 3 but the issue came back in the GM. After setting up my phone as a new device the issue was fixed. (The issue was lack of network connectivity after 5 minutes of being on). I've been in other beta tests all the way back to iOS 3 and 4 and anytime I've ever had an issue come up, a fresh install and setting up my device as a new device with no restore fixed the issue. Once everything is up and running I then restore my phone from the backup and if everything is good then I keep it, otherwise I roll back to the previous version of iOS (using imzdl.com) restoring my pre-beta backup then updating to the latest version of iOS through iTunes. This process is long yes, so go grab a drink of your choice and turn on Netflix while you wait.

I do want to add that I'm just trying to save you all a bunch of time from having to search the web for answers. I know you all want your devices working again and this so far has been the only tried and true method that has worked every time.
 
Last edited:

jeremy3721

macrumors regular
May 29, 2010
132
24
Updated to 9.3 the night it was released and I have the same issue. Pretty frustrating. I did not install a beta version of the software and I tried wiping my device and restoring last night but the problem is back.
 

maximiliansong

macrumors newbie
Mar 24, 2016
4
1
Exactly same issue here. Occurred after I updated to 9.3. The Mail App also has some issue; whenever, I try to open a website in the email, the app stops working. I tried Firefox and Chrome; with these two browsers, I can open a website only in a new tab. In other words, I cannot open any website by touching the website; Firefox and Chrome simply give no response when I tap a website.
Really disappointing about the bug.

IPhone 6s
 
  • Like
Reactions: eyeseeyou

echo1877

macrumors member
Nov 10, 2015
82
107
Hi, it started happening today, when I long tap a link to open it on background safari stops responding. I uploaded a video to youtube so you can have a better understanding of the issue.

I tried turning off the phone and I tried hard reset. Also I closed the ad-block and cleared cache of the Safari but nothing worked.

I'm seeing the exact same thing on my 6s Plus. I was going to start my own thread when I noticed yours. Safari is basically unusable for me at this point. I also had an ad-blocker (Distilled), but disabling it doesn't resolve this!
 
  • Like
Reactions: fullauto and dk001

eyeseeyou

macrumors 68040
Feb 4, 2011
3,390
1,596
Exactly same issue here. Occurred after I updated to 9.3. The Mail App also has some issue; whenever, I try to open a website in the email, the app stops working. I tried Firefox and Chrome; with these two browsers, I can open a website only in a new tab. In other words, I cannot open any website by touching the website; Firefox and Chrome simply give no response when I tap a website.
Really disappointing about the bug.

IPhone 6s

Exact experience on a 6S plus. I can open a new tab in chrome but not open a link in the same tab
 
  • Like
Reactions: maximiliansong

eyeseeyou

macrumors 68040
Feb 4, 2011
3,390
1,596
Updated to 9.3 the night it was released and I have the same issue. Pretty frustrating. I did not install a beta version of the software and I tried wiping my device and restoring last night but the problem is back.

The beta version didn't have this issue.
 

tatabox34

macrumors newbie
Mar 24, 2016
26
17
I just tried restoring my iphone but it didn't work. I still can't open a new tap in safari.

I can comfirm I'm also having this issue in the mails app.
 

tatabox34

macrumors newbie
Mar 24, 2016
26
17
Same here, I tried restoring but it didn't work. I guess only solution is Apple to release a fix update.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.